# Freely Travel Insurance — user reviews > 55 indexed App Store user reviews of Freely Travel Insurance by COVER-MORE GROUP LIMITED, rated 4.70/5 from 158 ratings. - Source: https://appshunter.io/ios/app/freely-travel-insurance/id1542672696/reviews - App overview in markdown: https://appshunter.io/ios/app/freely-travel-insurance/id1542672696.md - Rating breakdown: 5★ 136 · 4★ 13 · 3★ 3 · 2★ 0 · 1★ 6 ## What do users think of Freely Travel Insurance? Overall sentiment: mixed **Pros** - 👍 Easy to use app - 👍 Simple and straightforward - 👍 Affordable pricing - 👍 Flexible policy options - 👍 Good coverage - 👍 Quick application process - 👍 Responsive chat support - 👍 User-friendly interface - 👍 Easy to navigate - 👍 Good value for money - 👍 Trustworthy and legitimate - 👍 Helpful during claims - 👍 Clear documentation - 👍 Ability to add extras - 👍 Innovative features like destination reviews **Cons** - 😞 Claims are often denied - 😞 Difficulty with payment - 😞 App glitches and bugs - 😞 Lack of flexibility for changes - 😞 Poor customer service for issues - 😞 No luggage cover - 😞 Discount codes not applied - 😞 Inability to attach screenshots - 😞 Vague PDS/T&Cs explanation - 😞 Issues with booking system errors **Commonly reported bugs** - App won't scroll to select state - Login issues, code not received - Login screen covers 'next' button - App cannot be started with latest version - Payment adjustments not possible - Inability to attach screenshots from library on iPhone - App freezes and crashes - Forms freeze - Address not able to be entered - Quote needs to be done twice for payment to work - Accidentally cancelled cover, unable to change dates **Most requested features** - Ability to buy an annual multi-trip policy - Dark mode option ## Newest reviews (16 of 55) ### 4/5 — So easy *2026-02-04, version 5.11.0* Easy to insure all in black and white ### 5/5 — New update is awesome! *2025-03-27, version 5.3.1* Love the destination review very welcome to read and hear anything safe or not safe travelling to your chosen destination. Well done Freely. 🙏❤️ ### 5/5 — Amazing *2025-03-22* First time using Freely. Came across it on google search. The app and policy is perfect for me and our little family. Great coverage no hidden cost and great value. **Developer response:** Hi there, thank you for your awesome feedback! We're so glad that you and the family enjoyed travelling with Freely :-) Any questions about a future policy, please don't hesitate to reach out. Thanks again! ### 5/5 — My go to! *2025-03-21, version 5.2.1* Simple and easy way to have peace of mind whilst travelling, knowing you are covered so we can enjoy our holiday without worry! Fair pricing is the cake topper! ### 5/5 — Highly recommend *2025-03-16* I have chosen freely for multiple trips and could not be happier. I haven’t needed to make a claim but it’s so easy to set up and pay through the Freely Ap and the rates are reasonable with great reveiws and a great history. For peace of mind choose Freeky for all your insurance needs **Developer response:** Hey there, thank you for such an awesome review! We really appreciate it and are stoked that you've enjoyed travelling with Freely. We look forward to the next trip! Please don't hesitate to reach out with any questions. Thanks again! ### 5/5 — Simple and cost effective *2025-03-06, version 5.2.1* So easy to organise and a good price. Encourages people to take out insurance. ### 5/5 — Flexible and easy to use *2025-01-26* Excellent for those who chop and change plans on a whim. Very simple and straight forward to use and up date your plans. **Developer response:** Hey there! Thanks so much for leaving this review – means a lot. We're so glad that you enjoy travelling with Freely and our pay-per-day Daily Boosts. Any questions about a future policy at all, please don't hesitate to reach out: team@gofreely.help 1300 772 183 Thanks again! Regards, The Freely team ### 5/5 — Great app great service *2025-01-16, version 4.11.0* I have used Freely over 7 or 8 trips. It’s easy to use and gives me peace of mind when I travel. ### 2/5 — could be better *2025-01-01, version 4.11.0* difficult to log in, says will send code but will not accept email as keyboard screen on iphone covers the “next” so you also can’t move on after adding extra passenger ### 5/5 — Mr *2024-12-16, version 4.11.0* User friendly and trusted ### 5/5 — Bali bound *2024-12-13, version 4.11.0* So easy to use the app. Very affordable insurance with great cover. ### 5/5 — Great price *2024-12-04, version 4.11.0* Great price and cover. I love that I don’t have to pay for scooter insurance for entire trip and can add it the morning I need it, via the app. ### 2/5 — Discount *2024-11-23, version 4.10.1* You sent me an email to say that because I have used your travel insurance before, I could get a 20% discount for the next one. When I just applied, there was no where to put in the discount code. Poor advertising! Shirley Capon ### 5/5 — Easy to deal with! *2024-11-19* Great product and so easy to arrange. The ability to add extras when you need them is a great idea, saves money for sure! A+ **Developer response:** Hi there! Thanks so much for taking the time to leave us this feedback, we really appreciate it. We're glad to hear you found it easy to arrange your travel insurance with Freely and enjoyed our pay-per-day Daily Boosts for on-the-go extra cover. If you have any questions about a future policy, please don't hesitate to get in touch: 1300 772 183 team@gofreely.help Until next time! Regards, The Freely team ### 5/5 — Best travel insurance for Aussies out there *2024-11-02, version 4.10.1* It’s the most user friendly app and extremely competitive pricing. ### 5/5 — Easy to use *2024-09-13, version 4.9.0* Makes buying travel insurance easy! ## Most critical reviews (10 lowest-rated) ### 1/5 — denial guaranteed *2025-11-15, version 5.10.0* app is great but when you claim they just deny the claim. ### 1/5 — Avoid - They have no answers when you need to file. *2025-10-18* Not worth the frustration of dealing with Freely if you really need them, or expect them to come through for you. This summer’s Hurricane derailed my families travel and I was given every reason why I was not covered for any of our issues despite having and $800 plus policy. Their first instinct is to tell you to check if you are covered somewhere else like your credit card company before they want to get involved. Even when you ask questions you get very vague answers that don’t help you file your claim. You will realize this when you speak to their customer service team. Although, they seem to have all the answers when you want to sign up. I thought I did my due diligence upon clicking on an $800 policy, but I quickly found out that was not the case. I would 100% look elsewhere for real compromise coverage. Buyer beware. **Developer response:** Hi there! Thank you for taking the time to share your experience with us. We’re sorry to hear how frustrating the situation felt, especially during an already stressful time. We understand how important clear guidance and support are when travel plans are disrupted, and we appreciate you letting us know where things fell short for you. Your feedback is valuable and helps us continue improving the way we support customers during claims. ### 1/5 — Won’t even work *2025-02-26* Won’t even scroll to allow me to choose a state . Reinstalled several times . No go . **Developer response:** Hi there! Thanks for raising this. We're really sorry for the inconvenience! We looked into it but couldn't replicate the issue, but we'll keep an eye out for this in the future. Thanks again! ### 1/5 — Change dates *2024-08-17, version 4.7.0* I accidentally cancel my cover from the app and requested chat agent to change date I have changed my travel dates and she has requested me to get a new one seriously ridiculous ### 1/5 — Claims *2024-07-11, version 4.5.0* Poor service with claims ### 1/5 — App cannot be run *2024-03-19, version 4.3.0* With the latest version, the app cannot be started. ### 1/5 — Not good for resolving booking issues *2023-12-21* I booked with these guys and there was an error in the sled service booking. It booked in my trip for a month earlier than the dates that I entered. When I realised this I contacted them to amend the dates but since the incorrect trip dates had already past they refused to help. They said that I should of checked all of their emails to make sure that there was no errors in their booking self service system. Would not even amend the dates and wanted me to pay again for an issue with their system. Would not use again or recommend to others. **Developer response:** Hi there! Thank you for taking the time to share your experience with us. We’re sorry to hear about the issue you encountered with your booking dates and understand how frustrating that must have been. Since then, newer versions of the app have been released to improve reliability, and we hope they offer a smoother experience. We appreciate your feedback and hope you might consider giving us another try in the future. ### 1/5 — Disappointed *2023-10-13* If I had to sum up the service I received from Freely it would have to be that they were very unreliable. I’m grateful that I didn’t have to rely on them in an emergency because they struggled to even update my personal details and made empty promises. This has been my first time using them and it will certainly be my last. **Developer response:** Hi there! Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you experienced with updating your details and how disappointing that felt. We’ve made a number of improvements to the app and our processes since then, and we hope they offer a more reliable experience. We appreciate you taking the time to leave this review and hope you might consider giving us another try in the future. ### 1/5 — Constant errors with payment *2023-08-14, version 3.7.2* Not able to make payment adjustments and not able to attach screenshots (from library) on an iPhone. ### 1/5 — So buggy *2021-12-07, version 1.11* Can’t even activate or register my details ## Most praised reviews (10 highest-rated) ### 5/5 — Easy Peasy Cover *2026-07-15* Found the ease at setting up travel insurance for our forthcoming holiday so straight forward. I’ve used Freely previously (and others) and always found it so simple to get cover. No claims as yet, so can’t comment on the claims service. **Developer response:** Hi there! Thanks for sharing your feedback — we’re glad to hear the process felt straightforward and that you’ve consistently found it simple to get cover with us. It’s completely fine that you haven’t had to make a claim yet, and if you ever do, our team will be here to help you through it. ### 5/5 — Freely travel insurance *2026-05-05, version 6.3.1* Freely provides an easy and simple way to purchase travel insurance. Kudos to Freely! ### 5/5 — Best travel insurance policy ever! *2026-03-05* Insurance is something that you never want to use but in the case you do, you want to know they are on your side. I chose a Freely Policy due to its flexibility. We were skiing and this policy allows you to insure only the days you are skiing, or other activities you are doing. The sign up process is very easy and I liked a lot of the features, like being able to contact a doctor. I have paid ridiculous amounts on doctor call out fees in the past. This is a free service on the app. I also liked the fact that they were reasonably priced and are backed by Zurich. We were in the unfortunate position where we needed emergency medical assistance and I reached out to Freely immediately. I had a case manager that I spoke to who guided me through the whole process, which is a lot harder in a different country, with different systems and processes. They kept me up to date and were extremely responsive. My advice would be if you are in any medical situation, reach out to discuss it with them. I was given approval to fly home and we had to amend our travel plans as we were only at the beginning of the holiday. I had the choice to have Freelys travel agent book or I could book the flights home myself. I chose the later as I just wanted to get home and it would have taken an extra day if I waited for their travel agent. I came home lodged a claim and the whole process was communicated. I received all money back (minus Excess) in a very timely manner and the claims process was also easy. I would highly recommend using Freely **Developer response:** Hi there! Thank you for sharing your experience with us. We’re glad to hear that the flexibility of the policy and the support you received during your medical situation were helpful, especially while navigating everything overseas. It’s great to know the claims process and communication met your expectations. We appreciate your recommendation and are grateful you took the time to provide such thoughtful feedback ### 5/5 — Great app *2026-02-16* This is the best travel insurance app, it makes it so easy. I can’t believe it took so long for a company to do this. The only thing that could be better would be the ability to buy an annual multi trip policy like you can on the Cover-More website. **Developer response:** Hey Steve, Thanks so much for this review :-) We're stoked that you enjoy using the Freely app. We take your feedback about the multi-trip policy. We're working hard to continue delivering travel insurance that people love, so we'll definitely take it onboard. Watch this space! If you have any questions about your policy, please don't hesitate to reach out via the Freely app. Safe travels, The Freely team ### 5/5 — Exceptional *2026-01-25* I can comment on the claim process as thankfully have never had to claim but I always take out this insurance. It’s affordable and flexible. The chat has always been prompt and helpful. **Developer response:** Hi there, thank you for sharing your feedback. We’re glad to hear you’ve found the insurance flexible and the chat support helpful. We look forward to the next trip! Please don't hesitate to reach out with any questions. Thanks again! ### 5/5 — Outstanding cover *2026-01-05, version 5.11.0* Easy application well written documentation easy to follow app ### 5/5 — Travel Insurancr *2025-12-22, version 5.11.0* Easy to use ### 5/5 — Freely App *2025-10-28, version 5.10.0* App makes travel insurance easy to navigate ### 5/5 — Fulfilled claim *2025-08-15* Freely are legitimate and trustworthy, was worried about this when making a claim, but they honoured the policy and paid us when we had a huge dilemma after a flight cancellation turned into a 5 day drama involving thousands of dollars lost. Would recommend taking photos of everything! Including receipts. This all helped with the claim. **Developer response:** Hi there! Thank you for taking the time to share your experience with us. We’re glad to hear your claim was supported and that the process helped during such a stressful situation. We appreciate your thoughtful tip about keeping records, and we’re grateful you shared your feedback with us. ### 5/5 — Easy to negotiate *2025-08-12, version 5.8.0* I found the policy easy to negotiate & simple to follow. Very reasonable compared to other suppliers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*