# Freemans - Fashion & Home — user reviews > 37 indexed App Store user reviews of Freemans by FGH UK, rated 3.23/5 from 103 ratings. - Source: https://appshunter.io/ios/app/freemans-fashion-and-home/id1142959179/reviews - App overview in markdown: https://appshunter.io/ios/app/freemans-fashion-and-home/id1142959179.md ## Newest reviews (15 of 37) ### 1/5 — Very annoying keeps crashing *2024-05-11, version 1.6.3* Keep having to delete and download as it crashes ### 2/5 — Garbage app *2024-04-30, version 1.6.3* Frequent difficulty in getting account info as noted by others. Needs sorting as it’s very frustrating. ### 2/5 — My account on the app *2024-03-08, version 1.6.3* My account within the the app often doesn’t populate. Which annoys me a great deal when trying to look at my orders, returns or what I owe. The rest of the app appears to work fine, so I don’t understand why only this part is affected??? ### 1/5 — Fuming ! *2024-01-31, version 1.6.3* 2 days cannot open app just spinning then saying ice tried too many times when uve not tried atall it’s doing it itself then it says log in to sister sites so tried them and same! Tried live chat it knocks me out after 2 hours 2 days as need to make returns I called told I’ll be called in 20 minutes hour and half ago they’re now closed ! Tried email won’t send ! Rep on phone said no issue to other people do I says why can’t you help instead of getting me a call back he said as there’s a problem !! So there is an issue call be we came ! No way to get help no way yi get through no way to sign in 🤷🏻‍♀️ ### 2/5 — App is mostly down *2024-01-19, version 1.6.3* I haven’t been able to log on to my account now for months! The app and via online won’t load, so I’m unable to access my balance anywhere! Please fix this. ### 1/5 — Disaster! *2023-12-07, version 1.6.3* The financial side of this website, from refunding, account balance, to expensive contract they offer is a disaster. I literally got disappointed after talking and chatting to them about my balance as it was calculated wrong, ended up paying added wrongly £15 (£6 interest for two month and the rest lost in transaction purchase!) to just clear the balance and close any contact with them. The stuff is still very expensive and they work with Evri which is another disaster company for postal services. I never work with them and recommend no one to do so. ### 2/5 — App not opening *2023-12-03, version 1.6.3* Having problems with the app opening properly. It will not let me go to my bag to proceed with the purchase. Deleted and reinstalled the app and it now will not log into account (all log in details are correct). ### 1/5 — Lazy Dev - Only works in portrait orientation! *2023-11-20, version 1.6.3* Why do users have to suffer the inconvenience of being forced to use this app in portrait orientation? Almost all other apps allow screen rotation as per what is comfortable for the user. This ruins the experience, and for what - a little extra work on the part of the dev. People with physical keyboards don’t even have the option to rotate their devices to portrait mode. If this outcome was the result of the brief from Freemans to the dev then please communicate it back to the decision maker that they really ought to address it. It’s really not that hard to appease your user base and get a 5 star review! ### 1/5 — can’t get on app *2023-07-29, version 1.6.2* i have been trying for a week now to get on the app it just keeps buffering i’ve tried switching my phone off that doesn’t work i can’t get into my account details to sign out to see if that works ### 1/5 — Poor App *2023-06-22, version 1.6.2* The app for Freemans is always down and it’s impossible to find someone to report it to. This is not good for business 😡 ### 1/5 — Awful *2023-04-23, version 1.6.1* Awful app and difficult to get a label to return. ### 1/5 — Impossible *2023-03-05, version 1.6.0* What to change your Freemans password? Forget about it! It’s mission impossible. Asked to reset password, got the email saying click the reset link, clicked on it, sent me back onto the app’s home page with no reset password option/button. Did it again and again… Same result! … Very frustrating ### 1/5 — Rubbish App *2023-02-10, version 1.6.0* Always asking me to sign in or change password yet it’s not taking me to the link to reset. ### 1/5 — No result *2020-03-03, version 1.5.2* Set up account today, bought a pair of sandals or so I thought and nothing happened apart from putting on my details. Sandals still in my bag! Not impressed with the app. Worst I’ve come across. ### 1/5 — App *2019-08-07, version 1.3.0* Been trying to get onto the app and it keeps crashing ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-04-30, version 2.0.1* Downloaded the app to find it not working, sometimes it loads the Home Screen, sometimes it loads searches but 90% of the time if you click on something or even try load the app it just doesn’t work. Swiftly deleted. ### 1/5 — Need less than a star *2026-03-21, version 2.0.1* I have tried to download the app but is not working so don’t attempt to download it is such a waste of time ### 1/5 — Awful *2025-06-19, version 1.6.4* App is very glitchy and unstable can be impossible and frustrating placing simple orders ### 1/5 — Never working *2025-04-26, version 1.6.4* This app is always just spinning!! Can’t get on it , going to pay off my bill and delete.. it’s so annoying ### 1/5 — Freemans rubbish *2025-03-16, version 1.6.4* Account can not sign in not matter how many times delete the app also when signing in telling me to many times it’s a joke won’t use again ### 1/5 — Use the web browser not the app *2024-10-29, version 1.6.3* The App is always Having issues! when need to pay my bill or need to look at something in the accounts part it goes blank literally 9/10 times this goes wrong. it’s put me off using shopping apps ### 1/5 — App doesn’t work properly *2024-09-05, version 1.6.3* The app used to work so well for me but now it’s a total disaster. I have had so many difficulties logging in that I had to reregister my account and since then I’ve had repeated problems gaining access. I managed to order some items but now can’t get back into my account to keep a track of payments that I need to make. The only plus side is the customer services team are very responsive. But it’s a mare, I am not sure I’d recommend it until some important fixes are made. ### 1/5 — Looks good BUT *2024-08-13, version 1.6.3* Downloaded the app cannot find the registration link, so used the login link to see if it’s there, but no chance so how do I register. 🤔 ### 1/5 — Can’t access my account *2024-08-06, version 1.6.3* I’ve been trying for 2 days to get access to my account. The app is down and just the spinning thing in the middle of the screen, and the website says website address is invalid! I’ve only been a freemans customer for 3 days! I have ordered items, can’t see any information on where they are, my main concern is how the hell am I going to pay for the items if I can’t get online! This will affect my credit rating 😡 I’ll not be ordering anything again and I will be taking it further. ### 1/5 — Poor *2024-05-18, version 1.6.3* This is the worst app I have by a long long way, the issues are endless ## Most praised reviews (10 highest-rated) ### 5/5 — App rating *2020-12-02, version 1.5.5* Little to say . This app has been well thought and easy to navigate and find what one is searching for ! ### 5/5 — Great easy to use but frustratingly annoying pop ups *2019-07-02, version 1.3.0* Great app easy to use but pointless annoying pop ups showing how many times someone has viewed the item I’m looking at, by the time it’s gone I can’t be bothered to buy it ### 5/5 — Fab *2019-03-27, version 1.3.0* Fab app easy to use ### 5/5 — Wow *2018-01-11, version 1.0.7* Looks amazing easy to used app lots of new bits easy round the app it’s better than some I’ve seen keep up the good work ### 5/5 — Great app *2018-01-04, version 1.0.7* Looks better and search is better too ### 5/5 — Great app!!! *2016-09-26, version 1.0.0* About time!!!love the new app it's fab to have my account at the touch of a button, easy to navigate, really clear just like web site. Well done freemans !! ### 3/5 — Boring *2026-06-18, version 3.0.1* Found this standard and boring. Too much choice who is going to scroll over 3,000 tops! Also on the filter no workwear?! That put me off straight away. Too overwhelming for choice especially during menopause ### 3/5 — Ok *2022-12-09, version 1.6.0* Like the app. But annoying large flash ups of offers everytime i open it. ### 3/5 — Where is the Equality?? Tailored to women mainly *2019-07-25, version 1.3.0* I am a man, and freeman’s should know this from the account I have with them and the orders I have placed (all men’s clothing). However, I am constantly bombarded with emails and text messages about the amazing discounts and deals off women’s clothing ? I log into the app and the first thing I am shown is all the women’s clothing . I constantly have to change the filter to show men’s! Why not add a feature, a tick box, that is permanent and only shows products tailored to me, a man! Overall the app is easy to use and to make payments, just needs work on their advertising and its audiences ### 2/5 — Ac *2025-06-18, version 1.6.4* Fix your app it’s always freezing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*