# Freenow by Lyft - taxi & more — user reviews > 1,426 indexed App Store user reviews of Freenow by Lyft by Intelligent Apps GmbH, rated 4.80/5 from 51,940 ratings. - Source: https://appshunter.io/ios/app/freenow-by-lyft-taxi-and-more/id357852748/reviews - App overview in markdown: https://appshunter.io/ios/app/freenow-by-lyft-taxi-and-more/id357852748.md - Rating breakdown: 5★ 46,216 · 4★ 3,520 · 3★ 697 · 2★ 270 · 1★ 1,237 ## What do users think of Freenow by Lyft? Overall sentiment: negative **Pros** - 🚀 Convenient taxi-hailing - 🕰️ Punctual drivers - 👍 Reliable service **Cons** - 🚫 Unreliable driver availability - 💰 Overcharging and misleading pricing - 🔍 Inaccurate location tracking - 🤖 Poor customer service - 🚗 Uncooperative drivers **Commonly reported bugs** - Booking cancellations without notice - Inconsistent app functionality across locations **Most requested features** - Option to tip after the ride - Ability to change pickup/drop-off details - Better integration with payment methods ## Newest reviews (10 of 1,426) ### 4/5 — Almost the Best *2026-08-24, version 13.52.0* I have been using this service monthly for a decade through all iterations of the company and now we have FreeNow/Lyft. I have never once been recognized as a good client. ### 3/5 — Used to love *2026-08-18, version 13.51.0* I still use it, but we’ll see for how long. I do not enjoy the new pricing or interface since Lyft took over. FreeNow was a lifesaver my first time in Spain. Now I’m finding fees and price ranges rather than set prices (which in the always end up on the high side). Gratuities for cab drivers are NOT customary here, and I hate to see tip suggestions built passively into the software. Tipping culture is not a practice to promote nor aspire to and those who don’t have it are better off without. ### 1/5 — Scam Drivers *2026-08-15, version 13.51.0* Drivers can leave without picking you up to steal your confirmed fare, and there’s no way for you to do anything about it. ### 1/5 — Fraud *2026-08-15* In Rome, the drivers enter inflated prices compared to the taxi meter. There is no customer service from Free ow to address this. **Developer response:** Ciao Cocomelt, ci scusiamo per l'inconveniente. La invitiamo a contattarci tramite i nostri canali ufficiali all'indirizzo https://www.free-now.com/it/assistance-ai-passenger/. Se lo ha già fatto, ci comunichi il numero della sua richiesta affinché possiamo verificarla. ### 5/5 — Good driver *2026-08-13, version 13.51.0* Good service ### 5/5 — Clean, safe, timely *2026-08-13, version 13.51.0* Nice driver in clean, air conditioned car. Quick and safe ride to our destination. ### 5/5 — Athens to the Airport Quickly *2026-08-13, version 13.51.0* Worried about the biometrics cues at the airport we wanted to leave early. Great to be able to schedule in advance and be picked up at our hotel without needing to involve the concierge. Great service. ### 5/5 — Nice service *2026-08-12, version 13.51.0* Our driver was very prompt and very personable and professional. ### 1/5 — Beware promotional voucher *2026-08-12, version 13.50.0* Promotional of 50%off first ride doesn’t actually reflect on the ride charge- refers to the t&c on the voucher which has been removed from my account when I complained about being overcharged. ### 1/5 — 中国人在西班牙别用这个！！！！！！！！！ *2026-08-12* 订了位置等车 车都没有 显示司机把我接上开往目的地 中途我在app上什么都做不了 联系不上司机 取消不了订单… 最后订单结束直接扣钱… 一套组合拳直接抢钱啊这是找平台客服反馈就是机器人… **Developer response:** Hello, we sincerely apologize for the inconvenience caused. Please contact us via our official customer service channel: https://www.free-now.com/es/atencion-al-usuario/ . If you have already contacted us, please provide your ticket number so that we can look into the matter for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Gorjeta padrao - Default tip *2026-08-23, version 13.52.0* What a stupid idea. I didn’t mean to select it and then it was impossible to unselect, before even the driver had accepted the ride . Give me back my money ### 1/5 — Ужасное такси! Поддержка не работает! *2026-08-21* Заказывала такси в Риме и таксист написал, что не сможет приехать Мы долгое его ждали и в итоге пришлось сделать отмену За это приложение повесило на меня 5 евро в пользу таксиста! Поддержка не отвечает! **Developer response:** Przykro nam, że Twoje doświadczenia z naszą usługą nie były satysfakcjonujące. Skontaktuj się z naszym Zespołem Wsparcia w tej sprawie. Możesz to zrobić w swojej aplikacji, wybierając Konto - Pomoc - Czaty - Nowa rozmowa - Problemy z jakością usług. ### 1/5 — Not worth it *2026-08-21, version 13.52.0* I am a US tourist visiting UK. It was my first experience using this app and just like the American version of the Lyft app, it was very disappointing. Driver tried to call me first then kept driving in the opposite direction. I canceled the ride, but got charged a cancelation fee. Now I am trying to contact the customer support to get a refund and there is no live support available. I am never using this app again. Such a waste of my time and unnecessary stress on my vacation! ### 1/5 — Beware of where you use this app! *2026-08-21, version 13.52.0* Beware of where you use this app. In certain cities, say Rome for example, the app works flawlessly and connects you to amazing safe and friendly drivers. Use the app in Napoli, the driver will never arrive, and Freenow will charge you the full amount for a ride you never received. ### 1/5 — Not sufficiently protecting users against scams *2026-08-21, version 13.52.0* Drivers are able to somehow charge you for a different route than the one you took if you are not careful. This shouldn’t be possible technically. ### 1/5 — Watch out for their marketing *2026-08-21, version 13.52.0* I consider myself scammed by this company and a marketing offer seemingly for 60% off a journey on which they refused to pay out. Their fees are high, their customer service stinks. ### 1/5 — Don’t trust them *2026-08-19, version 13.51.0* I wanted to use this app. I selected a taxi with a price of “€15 - 22” and of course as soon as I chose it I was charged €22. The trip went well and the driver was very good and at the end I wanted to leave a €2 tip. But as soon as I got to my destination, I got a message saying I owed €7! €2 for the tip and €5 for . . .??? No explanation! They just decided they wanted €5 from me. I tried to use the chat to learn more, but I waited 15 minutes to chat with a person the first time and over 20 minutes the second time. Then I sent an e-mail, but I didn’t get a reply. DO NOT TRUST THEM. They will try to charge you an extra amount for no reason. ### 1/5 — Terrible Experience! *2026-08-16, version 13.51.0* I’ve attempted to call a car three times over the last few days and not once was I actually picked up. I can’t stand Uber, but at least I reliably get picked up. Uninstalled… ### 1/5 — Over Charging *2026-08-16, version 13.51.0* Booked a trip from Ostia to Rome airport and was given a total price of €35. At the airport the driver demanded €45, saying that Freenow only gives minimum estimate. I found that to be unpleasant and misleading, if the driver was correct. I’ve informed Freenow and asked for €10 back. Their decision on this matter would influence whether I use them again in the future. ### 1/5 — Don’t waste your time *2026-08-15, version 13.51.0* Where do I start, half of the drivers are maniacs without seatbelts and weave through traffic. The drivers try scam you for €50 extra than you originally paid for. I’m not blaming the drivers for taking a long time but I am so slow to get to you for me to nearly die because apparently the speed limit isn’t a thing DO NOT RECOMMEND ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-24, version 13.52.0* A breath of fresh air, now able To book taxis with ease. Thank you ### 5/5 — Ohhh lala *2026-08-21, version 13.52.0* Top driver !! Promised to take me to other villages tomorrow!! Gave the wife his card and rightly so!! Pointed out I was too drunk to give 5* review !! But I’m not !Top man FIVE STARS ### 5/5 — Thank you *2026-08-21, version 13.52.0* Freenow has been a godsend on my vacation in Greece. Fast and affordable rides to all the different places I wanted to go to and all my drivers have been very friendly ! ### 5/5 — Great person *2026-08-21, version 13.52.0* Very helpful and gave us ideas of things to do and restaurants to go to. Highly recommend ### 5/5 — International Travel *2026-08-20, version 13.52.0* Great for traveling outside of US to various locations. Definitely recommend 10/10 ### 5/5 — Sarah’s *2026-08-19, version 13.52.0* One of the best cab drivers in a very long time he was very polite and very helpful 10 out of 10 ### 5/5 — Good driver *2026-08-18, version 13.51.0* Great and quick ride. Good driver. ### 5/5 — Large Trunk *2026-08-17, version 13.51.0* When we traveled to Athens, we were able to obtain a large trunk vehicle (van/station wagon) much quicker than Uber. Twice, I was accepted immediately for large trunk with Freenow when Uber took over 20 minutes for a driver to accept (still didn’t get accepted). We will use Freenow when we’re traveling to the locations that they operate in. Thank you! ### 5/5 — Great App great service *2026-08-16, version 13.51.0* There’s always a driver with you straight away! We also booked a car with extra luggage space to take us to the port, driver was waiting for us 10 mins early and all baggage fitted nicely in the trunk. The drivers we have had have been really good and friendly, we would fully recommend this app if you are in Greece👍 ### 5/5 — Excelente servicio ofrecido *2026-08-15, version 13.51.0* Muy educado y cordial , gracias --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*