# FreePrints Gifts – Fast & Easy — user reviews > 187 indexed App Store user reviews of FreePrints Gifts by PlanetArt, rated 4.90/5 from 73,339 ratings. - Source: https://appshunter.io/ios/app/freeprints-gifts-fast-and-easy/id1483539370/reviews - App overview in markdown: https://appshunter.io/ios/app/freeprints-gifts-fast-and-easy/id1483539370.md - Rating breakdown: 5★ 67,029 · 4★ 4,101 · 3★ 1,031 · 2★ 314 · 1★ 864 ## What do users think of FreePrints Gifts? Overall sentiment: positive **Pros** - 🎁 Free gifts and monthly offers - 💻 Easy to use app and website - 🖼️ High-quality photo products - 🎨 Customizable options for gifts - 🚚 Reasonable shipping costs - 🤝 Responsive customer service **Cons** - 🕰️ Delayed or missing deliveries - 💳 Unexpected or high shipping fees - 🐛 Technical issues with the app - 🤖 Unhelpful AI-based customer support - 📏 Smaller than expected product sizes **Commonly reported bugs** - Frequent app crashes or freezes - Inability to complete purchases due to payment issues - Incorrect or distorted photo printing on products **Most requested features** - More inclusive and customizable product designs - Improved tracking and communication for orders - Expanded product selection and categories ## Newest reviews (10 of 187) ### 3/5 — Poster Gift *2026-08-09, version 72.21* I ordered a poster with a layout full of precious memory photos. I was happy with the poster itself, however, the way it was shipped put HUGE creases in the top & bottom of the photos! Instead of being shipped in a photo tube, so the poster didn’t get ruined, it was shipped in a 4x4 square, crushable, big cardboard box. Those creases will never come out, & they’re very noticeable. I’m sad & disappointed because such a beautiful photo poster full of priceless memories was ruined due to absolute poor packaging. ### 2/5 — Order was wrong *2026-05-21, version 72.18* I had ordered a blanket and showed my pictures that I had selected as when I ordered, but what I received was someone else’s blanket. That concerns me because it had pictures of other people’s children name, names, and all of that stuff so now I’m concerned where blanket with my grandchildren on it. ### 2/5 — Free picture shapes magnet *2026-05-20, version 72.18* I have ordered several photo magnets over the years from you and always enjoyed them, being of very good quality. However the new acrylic type shaped photo magnets have a round magnet on the bag that will not stay on. My heart photo is very cute, but it has fallen off both my magnet board and my fridge several times. I’ve tried to reattach the magnet each time but it doesn’t hold. I am very displeased with this product. ### 5/5 — Best company // customer service *2026-05-12, version 72.17.1* Have ordered here multiple times so many cool things to custom. Arrives fast and perfect as always and if my order is ever wrong or missing the team is 100% amazing at making things right. I will continue to use this as my main printing company ### 5/5 — Helen’s picture s *2026-04-14, version 72.16* I’m a picture person and I love to send my pictures here. I use to do W**** but I’m satisfied with my pictures and the free bonus we get. Thank you. ### 5/5 — great deals and great quality! *2026-04-02, version 72.16* i’ve ordered multiple products for friends and myself, and every one came in amazing! the quality vs what you pay seems like such a steal in comparison to what you’d pay from other shops, which is often 3x or more of the price! i highly recommend!!! ### 1/5 — Dissatisfied *2026-03-31, version 72.16* I sent a picture to use for what I thought was a blanket come to find out when it arrives it’s a blanket with a low quality version of the picture and the same size as a towel ### 5/5 — Very PLEASED! *2026-03-30, version 72.16* I’ve used this company multiple times and they’re the best and easiest to maneuver through the site! Thank You Free Prints! ### 1/5 — Apple Pay Broken *2026-03-19, version 72.15* Apple Pay Broken ### 1/5 — Shipping *2026-02-27, version 72.15* Bro the shipping add up to 15$ 😭 ## Most critical reviews (10 lowest-rated) ### 1/5 — It said it was free *2026-08-02, version 72.21* It said I would get for free and almost scammed me for my $15.89 I caught ya ### 1/5 — BEWARE BROKEN SOFTWARE *2026-07-28, version 72.21* CUSTOMER SERVICE SUCKS Basically I was told that they printed what was in the preview pane and they weren’t responsible to correct the order🤬 When placing the order, I went to the photo editor THREE TIMES after I cropped the photos correctly and the photos ALL SHOWED CORRECT in the photo editor portion of the order, yet did not reflect the changes on the preview pane!😡. What the heck was I supposed to do? I assumed the problem was in the ordering program and I hoped for the best….SEVERLY DISAPPOINTED!!!!! ### 1/5 — HORRIBLE CUSTOMER SERVICE *2026-07-22, version 72.20* Recently placed several orders with Free Prints and Gifts using the App and have been horrified by the generic, non-customer satisfaction responses that are AI generated or responses from someone with a script. The App was used and the final product added a character which was not what was entered by me. Tried to reorder and the same glitch is there. Nobody willing to try and correct the problem. But they have quickly agreed to me returning the item. Placed several items that are all tied together and will be returning about $200 of product because of the lack of concern to resolve my issue. I have ordered from Free Prints & Gifts for many years and have NEVER had such horrible customer service. Have ALWAYS been able to speak with someone who readily resolved printing errors. Goodbye Free Prints & Gifts! BUYERS BEWARE!!! ### 1/5 — 🫤 *2026-07-08, version 72.20* I placed a Fayher’s Day gift order in June they then reprinted it the end of June and the reprint was supposed to be here by July 3rd and it still hasn’t came. They are now telling me my item isn’t eligible for a refund. I already have low income so on top of my husband receiving nothing for Father’s Day now I am just out the $15. I don’t feel like that is right and I will not be purchasing anything else from “Free Gifts.” I have placed multiple picture orders with free prints so I definitely didn’t expect this to be the case with this app. ### 1/5 — Disheartening *2026-06-09, version 72.18* I have been a customer for years and have never had an issue but last year I purchased a memorial garden stone and I am beyond disheartened with both the product and customer service. This item used exactly as intended has completely deteriorated to the point where the memorial details are unreadable. What makes this worse is the customer service reps acknowledged that it should withstand well over a year however offered no solutions such as a replacement or refund for their poor quality item, they said to just buy a new one. Very saddened that something so deeply personal could be dismissed so easily by this company and I would ask others to use caution before proceeding with purchases. ### 1/5 — Horrible AI assistant *2026-06-02, version 72.18* This company relies far too heavily on AI and will lose my business because of it. The AI chat assistant is unhelpful and unintelligent. It told me a T shirt that has not even been printed is expected to arrive tomorrow. The human response isn’t much better and you’re better off using CVS photos for your photo gifts. ### 1/5 — Shipping *2026-05-16, version 72.18* Not very free if the shipping is 16 dollars to Cali ### 1/5 — Three Ruined Blankets and Zero Quality Control *2026-05-10, version 72.17.1* Absolutely awful experience. I ordered a custom blanket and not once, not twice, but THREE times the blankets arrived messed up because of errors on their end. After wasting so much time going back and forth with customer service, their solution was to send yet another replacement instead of simply fixing the issue properly or refunding me immediately. I even paid extra for expedited shipping and still dealt with mistake after mistake. Having to give incorrect blankets as gifts was embarrassing and incredibly frustrating. The quality control is clearly nonexistent if the same order can be ruined multiple times in a row. Customer service kept saying they “couldn’t fix it” even though the mistakes were caused by their own system. At this point I have completely lost confidence in this company and will never order from this app again. Save yourself the stress and order elsewhere. ### 1/5 — There is NO human customer service *2026-05-08, version 72.17.1* Do not buy anything from this company. When I spent $30 to get express shipping and they still haven’t turned over the package to UPS on the day it was supposed to be delivered, it is a major problem. I am also being denied a refund. There is no human to talk to only a chat box. Do not buy from this company. ### 1/5 — Bogus *2026-05-06, version 72.17.1* I purchased the magnet strips and they were supposed to arrive 3/30/26 but they never came. I requested a reprint and they refused. Now I’m disputing the charge through the bank. What a mess! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Site *2026-07-31, version 72.21* I have been using this app for a number of years and never had any issues. I will continue to use them. The prices are right and quality of the products is excellent. ### 5/5 — Always pleased! *2026-07-08, version 72.20* I have been using Free Prints for 4 years now and have never been disappointed! The T shirt I designed came out fabulous was well as the many photo books.,As an artist, I appreciate the quality that Free Prints provides. Everything comes packaged very carefully and in a timely manner. I can’t say enough great things about this company! Thank you!❤️ ### 5/5 — Recuerdo *2026-06-30, version 72.19* Exactly ### 5/5 — Free is fake *2026-06-24, version 72.19* It says free but gives you 20 dollar shipping ### 5/5 — My free gift *2026-06-14, version 72.13.3* I was very disappointed in my free gift. First time ever,you always do such good work.I crppoed the picture no writing was on it .I got it Facebook on top it was not centered writing at bottom .This was my four great grand babies in Florida ,I cried when I opened it ,sure it was free ,but I paid fifteen dollars for shipping .It wasn’t even centered. ### 5/5 — Great quality! *2026-06-07, version 72.18* FreePrints offers great quality products and they have something fun for everyone! ### 5/5 — Great app *2026-06-07, version 72.18* This app is actually good. No bs no nothing. Arrives decently quickly too! ### 5/5 — amazing *2026-06-02, version 72.18* the ### 5/5 — BETTER than AI *2026-05-24, version 72.18* I have ordered magnets, cups, socks, blankets, and I swear each time I order something it gets better and better. ### 5/5 — GREAT COMPANY *2026-05-16, version 72.18* I have definitely been pleased with your company each year. I would recommend this to everyone. I give you an A+. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*