# FreeStar Financial — user reviews > 35 indexed App Store user reviews of FreeStar Financial by FreeStar Financial Credit Union, rated 4.70/5 from 1,004 ratings. - Source: https://appshunter.io/ios/app/freestar-financial/id1457854399/reviews - App overview in markdown: https://appshunter.io/ios/app/freestar-financial/id1457854399.md - Rating breakdown: 5★ 866 · 4★ 75 · 3★ 24 · 2★ 8 · 1★ 31 ## What do users think of FreeStar Financial? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Easy to use - 💡 Helpful credit score feature **Cons** - 🐛 Login issues - 🐛 Frequent crashes - 🐛 Buggy updates - 🔒 Security concerns **Commonly reported bugs** - Unable to log in - App not loading properly - Two-factor authentication problems **Most requested features** - Ability to edit transfers - More customization options - Improved account management ## Newest reviews (10 of 35) ### 3/5 — Needs some work *2024-12-03, version 24.1.70* I like app I am tired at least twice a week. The app ask me confirm my info after I log in. Then if I click it’s accurate or x out of the screen. Whatever option I click it makes me log in again super annoying! Stop asking me every week if my address and cell phone accurate. And if I click yes let me continue what I was doing instead making me re log in ### 3/5 — Epic *2021-07-29, version 20.2.81* needs a spending category like huntington and more color / user friendly ### 2/5 — Trash app *2021-03-15, version 20.2.81* Every time you update this app i have to re register my online banking account ### 5/5 — Great App!! *2019-05-03, version 18.4.50* Followed the instructions that were on the website for logging in for the first time and was able to get on the first try! Love the new app and love the fact I can track my credit score! ### 5/5 — Big improvement *2019-05-03, version 18.4.50* Way better than the previous app. Modern and easy. Love the credit score feature ### 5/5 — Great App *2019-05-02, version 18.4.50* This app is working great now! Much better than the old touch banking app! ### 5/5 — Great Upgrade *2019-05-02, version 18.4.50* The app is great! I love how it’s branded with the credit union’s name and colors. Very clean and easy to use. I’m also enjoying the new feature of viewing my credit score. Great job FreeStar Financial! ### 2/5 — Go online banking first then... *2019-05-01, version 18.4.50* Hey it works after you establish your online account first then go to the mobile app. Good luck! ### 1/5 — Doesn’t even let me login *2019-05-01, version 18.4.50* Shoulda kept old app ### 1/5 — Not working *2019-04-30, version 18.4.50* Log in doesn’t work. Followed email instructions. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible new update *2025-10-01, version 2025.9.0* No longer able to transfer money. It was so simple before this update, the layout of accounts is unnecessarily chaotic. Please go back to when it was simple and straightforward. It’s a mess! ### 1/5 — Horrible app *2025-04-26, version 24.2.50* This app is absolutely horrible, every other week it will not even let you log in and say that it doesn’t recognize your password or user id. Even if you go the website and use online banking it is no different. Just trying to check your account balance is a nightmare.. ### 1/5 — Face ID *2025-04-10, version 24.2.50* This app cannot do Face ID. You set it up once and use it once and turns off. This app has a lot of quirks that make it frustrating to use. ### 1/5 — App issues *2024-03-02, version 23.2.20* I can’t even update my current phone number online. It’s been a month of emails not returned for assistance on updating my phone number!! I moved to the west where there’s a 3 hour time difference, and I can’t even troubleshoot updating my phone number. This app is lame. The branch is giving me the run around and showing their true professional service by not replying to any email I sent in the past month. What’s up ??? Can the app get an update with a better option on getting. Access to your account when you need to simply update your contact info?? Would be nice. ### 1/5 — Terrible app *2023-05-31* This app is a redo of the original and they left out some features from the original. If two people use the app, example husband and wife, only one setup for the two step verification. Another words the second person using the app is screwed because can not get the two step verification on their phone so they can’t login. This app is cumbersome when you want to deal with transfers, in fact it is horrible because you cannot edit your transfers. It also limits yours options to view your accounts the order you like to see them in the app version or on line version. If you are an online banker find another institution that has a more robust app that is user friendly. It has been a year were the told me they would solve some of the problems but they haven’t lifted a finger. I considering leaving the credit union even though my mortgage and loans are through them because I do 90% of my banking online. Also the credit score is a joke. When apply for a line of credit at FreeStar their credit report is anywhere from 50 to a 100 points lower. They tell you they publish your credit score that is a joke because it is not accurate. ### 1/5 — My review *2021-02-21, version 20.2.50* After the last update the app (application) no longer opens or load up. Even uninstalled twice and reinstalled twice still the same result. ### 1/5 — Terrible app *2019-11-02, version 19.2.50* This app is a redo of the original and they left out some features from the original. This app is cumbersome when you want to deal with transfers, in fact it is horrible because you cannot edit your transfers. It also limits yours options to view your accounts the order you like to see them in the app version or on line version. If you are an online banker find another institution that has a more robust app that is user friendly. It has been a year were the told me they would solve some of the problems but they haven’t lifted a finger. I considering leaving the credit union even though my mortgage and loans are through them because I do 90% of my banking online. Also the credit score is a joke. When apply for a line of credit at FreeStar their credit report is anywhere from 50 to a 100 points lower. They tell you they publish your credit score that is a joke because it is not accurate. ### 1/5 — Terrible App *2019-10-12, version 19.1.200* Have been trying to enroll in the app for weeks now and always have an issue so I’m unable to enroll. Worst app ever!!! ### 1/5 — NOPE. *2019-05-07, version 18.4.50* Tried calling and emailing with no help can’t even log in can’t see my accounts let alone pay my bills. Starting to get super ticked off. This ain’t it, please fix the issues for all of us FSF. ### 1/5 — Can’t log in *2019-05-01, version 18.4.50* I can’t log in... ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2024-06-01, version 23.2.20* Awesome ### 5/5 — Wonderful *2023-05-11, version 22.2.200* It’s a wonderful app ### 5/5 — GREAT APP! *2020-04-13, version 19.3.20* This app has everything you need at your fingertips, and you can even see your daily credit score! Love this app. ### 5/5 — Works without issues *2019-12-16, version 19.2.50* Out of all of my banks that I use this is the most simple. Doesn’t have a ton of features or bells and whistles but it’s solid and works when I need it to! ### 5/5 — Love this! *2019-09-01, version 19.1.20* This app is so much user friendly than the previous app! ### 5/5 — Much improved from start up *2019-06-29, version 18.4.50* Yes at launch this app didn’t work at all. I went to Freestar and worked with the teller and got it going and it’s fantastic so far. It’s a lot like the Genisys app. ### 5/5 — Great Update *2019-05-31, version 18.4.50* It’s great not having to go through a third party. Easy and user-friendly! Best online banking app thus far. I also love how I can view my credit score and get helpful tips on how to improve! ### 5/5 — Great App!! *2019-05-23, version 18.4.50* This app works great! I use it everyday. ### 5/5 — Awesome app! *2019-05-03, version 18.4.50* Once I got in(my fault I wasn’t reading directions) I loved the app! Called for help and they were more than amazing!! Good job to the staff who was helpful and the team behind it! ### 5/5 — Great App!!! *2019-05-03, version 18.4.50* Great job, FreeStar Financial!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*