# FresGO

> Real-time platform for reporting and tracking public infrastructure and safety issues. (iPhone/iPad app by City of Fresno.)

- Source: https://appshunter.io/ios/app/fresgo/id995062063 (this page in markdown: same URL + `.md`)
- Developer: [City of Fresno](https://appshunter.io/developer/910684712)
- Category: Productivity, Utilities
- Price: Free
- Rating: 2.00/5 from 97 App Store ratings · 65 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 53 MB
- Languages: American English
- Released: 2015-06-10
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/fresgo/id995062063/reviews.md

## What is FresGO?

FresGO is a free, easy to use, real-time platform transforming how Fresno solves issues. Report infrastructure and non-emergency public safety issues with your smartphone or computer. Track resolutions and receive real-time updates and alerts. It’s easy. With FresGO you don’t need to know which department does what. The multi-lingual application tracks reported items, like graffiti, broken sprinklers, street closures, and more. With the push of a button, issues are automatically routed and even escalated if not completed in a timely manner – and you’re notified the instant they’re resolved!

## Key features

- Real-time issue reporting
- Automatic department routing
- Track issue resolutions
- Receive real-time updates and alerts
- Multi-lingual support
- Escalation for timely completion

## What do users think of FresGO?

Overall sentiment: negative

**Pros**

- ✅ Prompt service for graffiti removal
- ✅ Quick response to service requests
- ✅ Effective for landlord issues
- ✅ Useful for reporting graffiti
- ✅ Efficient for pothole repairs
- ✅ Good for reporting illegal dumping
- ✅ Simple reporting process
- ✅ Good for reporting structural problems

**Cons**

- ❌ App is unusable after update
- ❌ Frequent errors when reporting
- ❌ Not user-friendly
- ❌ App is non-functional
- ❌ App freezes often
- ❌ Location accuracy issues
- ❌ Lacks important features
- ❌ Wastes time
- ❌ Search and chat not user-friendly
- ❌ Slow response times
- ❌ App doesn't accept complaints
- ❌ App takes forever to load
- ❌ App lags and crashes
- ❌ App doesn't submit reports
- ❌ Issues processing submission
- ❌ App broken after iOS updates
- ❌ Confusing navigation
- ❌ App hangs up
- ❌ App endlessly shows loading screen
- ❌ App doesn't work
- ❌ App crashes
- ❌ Super slow
- ❌ App doesn't work for iOS 12.0.1
- ❌ App never loads
- ❌ App glitchy
- ❌ App is cluttered
- ❌ App has no login option
- ❌ App is defunct
- ❌ App is a headache

**Commonly reported bugs**

- App gives errors when reporting
- Empty buttons and blank boxes
- Cannot get past sign in
- Location is never accurate
- System records wrong place
- App freezes
- App is unusable
- Search and chat function not user friendly
- App is not updating showing completed
- Getting errors when submitting
- 311 system is unreachable
- App doesn't update showing completed
- App doesn't get the request at all
- App errors when submitting
- App takes five days for graffiti removal
- App not updating showing completed
- App hasn't got the request at all
- App not functional
- App freezes
- App is useless
- App freezes up
- App won't end up submitting
- App freezes to waste your time
- App buffers forever after tapping submit
- App hasn't connected after 2 hours
- App issues processing submission
- App has issues processing submission
- App needs to allow multiple photos/Video
- Following up on submitting is frustration
- Some requests disappear from list
- App no longer moves beyond submission screen
- App shows 3 loading dots forever
- App hangs up when trying to submit
- App endlessly shows a loading screen
- App doesn't actually submit
- App lags and crashes
- App tends to lag and crash
- App doesn't actually submit it
- Page just shows as loading
- Never actually submits
- App is super slow
- App crashes when entering name
- App doesn't work for iOS 12.0.1
- App has stopped working
- Cannot submit any reports
- App never loads
- Stays on the loading screen
- App glitchy
- Can't move between some pages
- Submissions don't show up
- App is blank grey screen
- Blank white bar on the bottom
- App takes forever to load
- App doesn't accept complaints
- App doesn't work
- App is non-functional
- App is not user friendly
- App is a headache
- App is cluttered
- App has no login option
- App is defunct
- App is a waste of time
- App is slow
- App is unusable
- App is not functioning
- App is troublesome
- App is worthless
- App is a joke
- App is complete garbage
- App is useless
- App is super slow
- App is a waste of time
- App is not working
- App is dysfunctional

**Most requested features**

- Option to report illegal fireworks
- Option to report dog barking
- Option to report dead animals
- Option to report damages
- Option to report homeless encampments
- Allow multiple photos/video attachments
- Add option to report homeless camps
- Update app for iPhone XS display
- Remove 911 and Fresno State Athletics buttons
- Remove social media links

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/fresgo/id995062063/reviews.md

### 2/5 — Update

*2026-05-27, version 5.0.5*

Since the update, the app gives errors every time I try to report something. This has been a huge fail. It is not user friendly either. Not a fan of this new update. 
They should also give you the option to report illegal firework via the app
This app never works right! Please fix it!

### 1/5 — Can’t even make a request

*2026-05-20, version 5.0.5*

The app is broken. When you fill out a ticket at the very end the continue button doesn’t even work. What is the point of this app if you can’t even submit a ticket

### 1/5 — Still not functional

*2026-04-28, version 5.0.5*

App doesn't work

### 1/5 — Needs some fixes.

*2026-04-04, version 5.0.5*

Using this app is hit and miss. After filling all of the details in regarding the dead cat in front of my house I hit the “Continue” button but it does not respond, even after waiting a while. Very frustrating.

### 4/5 — New update needs work

*2026-02-25, version 5.0.5*

Since the update 1 week ago, it’s taking five days for Graffiti to get removed and on the old app It was done within an hour. Either it’s completed and the app isn’t updating showing completed or they haven’t got the request at all. Hopefully this will get rectified soon because the app before was really good. Update June 3, 2024. Getting errors when submitting that the 311 system is unreachable. When I chat with FresGo, they say they are not aware of any outages. This happens so many times it’s hard to make over request through the app. You have to go to the website which actually works. This was not an upgrade but a downgrade when they tried to upgrade this app.
Update: 9-23-24: I upgraded from three star of four star because the
OK, app is much better and response is back to normal, very fast. I would give it five stars if they would include an option to report Homeless encampments because of the new law effective September 23, 2024.

2/25/26. Before and after the most recent update every time I tried to submit a request it says retry that they can’t reach their server. I even went online and tried it through the online service same message. I even chatted with their chat box same message.

### 1/5 — Dog barking

*2025-10-21, version 5.0.4*

Removed the ability to report this issue

### 1/5 — Latest update not functioning

*2025-10-10, version 5.0.4*

It’s unusable. Empty buttons, blank boxes etc. You can’t get past the sign in.

### 1/5 — Worthless

*2025-09-14, version 5.0.3*

Should have left this app the way it was, now is non functional.

### 1/5 — Updated app is very frustrating

*2025-08-30, version 5.0.3*

The updated version freezes, which makes the app useless.  The original app worked so easily.  
Rating should be no star.

### 1/5 — App not functional

*2025-04-12, version 5.0.1*

This latest version of the application is extremely frustrating. When you try to report something, the location is never accurate; even when entering an address, the system often records the wrong place, as if it crosses from one street to another. It's a real headache, especially for a tool specifically designed to address local needs, where accuracy is essential.

Moreover, this version lacks important features that the previous Fresno city application had, such as the option to report dead animals in public areas, damages, and other issues. Although the visual design has been improved, the result is not functional. It's much more efficient to simply call 3-1-1, since the application currently wastes time. Fresno should consider changing its app development provider

## Frequently asked questions about FresGO

### What does FresGO do?

FresGO is a free platform designed to help Fresno residents report infrastructure and non-emergency public safety issues. It streamlines the reporting process by automatically routing issues to the appropriate departments and keeping users informed about the resolution status.

### What types of issues can be reported with FresGO?

You can report a variety of issues, including graffiti, broken sprinklers, street closures, and other infrastructure or non-emergency public safety concerns. The application is designed to handle a wide range of problems that affect the community.

### How does FresGO ensure issues are resolved?

The app automatically routes reported issues to the correct department. Furthermore, it includes an escalation feature that ensures issues are addressed in a timely manner, and users are notified as soon as a resolution is achieved.

### Is FresGO available in multiple languages?

Yes, FresGO is a multi-lingual application. This ensures that a wider range of users can easily report issues and stay informed about their progress, regardless of their primary language.

### How do I get updates on my reported issue?

Once you report an issue through FresGO, you will receive real-time updates and alerts regarding its progress. You will be notified the instant an issue is resolved, providing transparency throughout the process.

## Version history (last 5 releases)

### 5.0.6 — 2026-08-17

Bug Fixes and Enhancements

### 5.0.5 — 2026-02-25

Bug fixes and improvement

### 5.0.4 — 2025-10-10

bug fixes and enhancements

### 5.0.3 — 2025-06-05

Updated release and bug fixes.

### 5.0.1 — 2024-03-30

Bug Fixes and performance improvement

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## More apps by City of Fresno

- [Fresno Fire Department Mobile](https://appshunter.io/ios/app/fresno-fire-department-mobile/id910684709)
- [My Fax Bus](https://appshunter.io/ios/app/my-fax-bus/id1346086255)

All apps by City of Fresno: https://appshunter.io/developer/910684712

## Related topics

[fresno](https://appshunter.io/ios/topics/fresno) · [fresno go](https://appshunter.io/ios/topics/fresno-go) · [fresno unified](https://appshunter.io/ios/topics/fresno-unified)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*