# fresh&co — user reviews > 57 indexed App Store user reviews of fresh&co by fresh&co, rated 4.80/5 from 3,126 ratings. - Source: https://appshunter.io/ios/app/fresh-and-co/id805670624/reviews - App overview in markdown: https://appshunter.io/ios/app/fresh-and-co/id805670624.md - Rating breakdown: 5★ 2,803 · 4★ 194 · 3★ 40 · 2★ 22 · 1★ 67 ## What do users think of fresh&co? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient - 👍 User-friendly app - 💰 Generous rewards program - 🌱 Healthy and fresh food options - 👏 Excellent customer service **Cons** - 🐛 Buggy and glitchy app - 💳 Payment issues - 🕰️ Long pickup wait times - 📱 Outdated and difficult to use app - 🔍 Navigation and customization challenges **Commonly reported bugs** - App crashes on login or checkout - Rewards program not functioning properly - Compatibility issues with newer devices - Ordering process is unreliable - Inconsistent app behavior across locations **Most requested features** - Ability to reorder past orders - Option to save favorite locations - Improved app performance and stability - More flexible payment options - Better integration between app and in-store experience ## Newest reviews (11 of 57) ### 4/5 — Great service *2026-02-10, version 47.12.2* Great menu selection and the food has never disappointed ### 4/5 — Delicious *2024-05-21, version 29.0.1* Salads are delicious. My only complaint would be that they do not make wraps to order. ### 2/5 — Clunky *2024-04-18, version 29.0.1* Not easy to navigate ### 5/5 — Great food! *2024-04-10, version 29.0.1* Fresh & Co just opened up beneath my apartment building in Stamford, CT and they have a great menu and friendly staff. Nothing but good things to say about this place! ### 5/5 — The best of the best *2023-10-21, version 16.3.0* I work hard to afford their food- I don’t know how you make this food so special- the best ### 5/5 — Shrimp *2023-08-21, version 12.1.44* Many proteins are available to add but not shrimp. ### 5/5 — Kim 🥗🥢💅🟨 pssttt *2023-08-19, version 12.1.44* Did you know knit 🧶 and crochet tops and light dresses 🔖 are so in this year!! 👯‍♀️ I am just trying to process how it is so 🏝️nice to bag everything 🛍️ ahhh its like summer is never ending almost🏬. Really.. I love this can you - 🤰🏻give me just yeah mixed greens, seaweed, chick peas annnddd hummus?? This salad is soooo delish!! 🥗 Yep 👧🏻 just cause we all want nice skin and tone okkkay like everyone else- like ru even serious rn?? FRESH!! Silly 🦢 If you know So. Cal ummm later!! ### 5/5 — Fail! App is horrible doesn’t work anymore *2023-07-21, version 12.1.44* App is horrible since they changed it. You can’t pay anymore and the rewards program doesn’t work. I’ve been to my local shop several times and not a single employee can explain how the app works. Total Fail! ### 5/5 — Delicious food and friendly service *2022-05-12, version 1.4.0* This new location is awesome! Very clean and great service ### 2/5 — Bad *2021-11-02, version 1.4.0* Why y’all has me and say your putting 3$ into my account when i see there is no $ in account i get sad :( ### 5/5 — so easy!! *2021-01-14, version 1.3.1* such a great app. the food is amazing too! ## Most critical reviews (10 lowest-rated) ### 1/5 — App not User Friendly *2024-01-02, version 16.3.0* App is not user friendly at all! One of the most difficult food ordering apps are used ### 1/5 — App doesn’t work well *2023-10-11, version 16.3.0* It forces you to select from “add-ons” that cost extra even if you don’t want them. They need an option for “no add ons” ### 1/5 — Why remove the capacity to pay with the app? *2023-09-05, version 16.3.0* I ### 1/5 — New App is a downgrade *2023-08-08, version 12.1.44* I’ve been a Fresh and Co loyalist for almost nine years, and the new app upgrade has me switching to other restaurants. It is so glitchy! It will add expired rewards that I then can’t use or remove. It won’t take my new credit card info. It defaults to a scheduled order time of the last time I opened the app, and then won’t let me select “today” as an option for when I’d like my order. And having to scroll through all of the customization options in order before being able to add to bag is cumbersome, when I used to be able to navigate directly to “dressings,” or “bread,” for example is definitely a step backwards. I’ve been trying to order my favorite salad through the app (or the updated website) for months and today was the first time I was able to find enough workarounds for it to work. ### 1/5 — App doesn’t work *2023-07-24, version 12.1.44* Updated app requires a new account setup even if you have an account. Can’t get past it unless you want to keep setting up new accounts. Been like this for weeks. Shameful. ### 1/5 — New app doesn’t work *2023-07-10, version 12.1.44* Tried ordering with the new app but it’s doesn’t work. I keep getting errors. I’ve been ordering from sweetgreen instead. Today I was finally able to order but had to remove my reward and retype my credit card. The old app was smoother and worked. ### 1/5 — Can’t check out *2023-06-30, version 12.1.44* There is always a basket error at the end. I keep trying to order food and it does not work. I’ve never had this problem with the old app ### 1/5 — New app is unusable *2023-06-28, version 12.1.44* App went from buggy but usable to completely unusable. Tried to place and order three times. Got to the final checkout screen and it threw an error each time. Something about invalid cart… it’s just a premade salad guys, nothing fancy. Reset the cart from the support screen and got same error. Ended up eating elsewhere. You need better beta testers. ### 1/5 — App 👎🏻 *2021-04-19, version 1.4.0* The food and staff are great. The app only lets me order one salad- I can’t add more to the cart. Moreover it gives me a pickup time of 4 minutes after I order. It used to be 30. So now I had found myself waiting around the store. The app is quite bad for such a great company. ### 1/5 — Horrible! *2020-07-17, version 1.3.0* Horrible! An alcohol prep pad delivered INSIDE my salad! ## Most praised reviews (10 highest-rated) ### 5/5 — Delicious & Fast *2026-06-09, version 50.0.3* The food is so good at this establishment and the service is so fast. ### 5/5 — 7th ave and 30th *2026-02-26, version 47.14.0* Great people here - always smiling and friendly and , amazing service - come here 3 times a week ### 5/5 — Good *2025-10-03, version 45.9.1* Great service and vegan options love the 57th st location ### 5/5 — Love this place *2025-06-20, version 44.5.0* The food here is always fresh and seasoned well. I love their options too. The app works great and is easy to use. ### 5/5 — Staff *2024-11-09, version 35.0.5* Staff super helpful when we made an error in our order. No attitude. Just went ahead and helped. ### 5/5 — fresh & co. Newark Gateway *2024-09-12, version 32.14.5* I come here when I don’t bring in food to work. Shame I wish they were open on weekends. Food choices are great plus they vary on the seasons & time of year. I come in for breakfast when I have that yearn for something clean & flavorful. Great customer service, food is fresh breakfast & coffee are delicious. Not heavy, oily & clean. ### 5/5 — Good customer service always *2024-07-21, version 29.0.1* Very sweet customer service. Very helpful and patient helping me navagate their app today. Food is always fresh and delicious and fast delivery. The avacado toast with pico de gallo is my favorite. Also they have tasty steamed veggies. ### 5/5 — Works great !! *2024-07-01, version 29.0.1* Very easy to use ### 5/5 — This app makes ordering fast *2024-05-29, version 29.0.1* Ordering through this app is faster than most other restaurants. And the rewards are so generous. Eat lunch here when you can! ### 5/5 — super great ❤️love it, excellent *2024-05-22, version 29.0.1* super great ❤️love it, excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*