# FRESH by Brookshire’s — user reviews > 22 indexed App Store user reviews of FRESH by Brookshire’s by Brookshire Grocery Company, rated 4.70/5 from 625 ratings. - Source: https://appshunter.io/ios/app/fresh-by-brookshires/id1300285512/reviews - App overview in markdown: https://appshunter.io/ios/app/fresh-by-brookshires/id1300285512.md - Rating breakdown: 5★ 553 · 4★ 25 · 3★ 15 · 2★ 10 · 1★ 22 ## What do users think of FRESH by Brookshire’s? Overall sentiment: negative **Pros** - 👍 Great customer service (curbside) - 👍 Quality and service better than other stores - 👍 Easy to navigate (new app) - 👍 Convenient for shopping - 👍 Online pickup order excellent **Cons** - 🐛 Search engine not intuitive - 🐛 Difficulty finding items - 🐛 App redirects to website - 🐛 Password reset loop - 🐛 App only shows one store - 🐛 Lists disappeared - 🐛 Cannot add items to cart - 🐛 Cannot sign in - 🐛 Payment confusing - 🐛 Lacking basic functionality - 🐛 Password cannot be saved - 🐛 Billing address entry issues - 🐛 Slow page loads - 🐛 Credit card info highlights red **Commonly reported bugs** - Search results inaccurate (e.g., cheese it vs. cheese) - New store locations not found - App goes back to website for login/settings - Cannot add item to cart - Lists disappeared - Cannot sign in after reinstall - Password reset link not working - App only shows one store location - Apple Pay shows paid, app does not - Password cannot be saved - Credit card info highlights red incorrectly **Most requested features** - Include all store locations - Improve search functionality for specific items - Allow password saving - Improve background updates for faster navigation - Fix credit card input validation - Make app more self-contained - Ensure all items in store are in app ## Newest reviews (2 of 22) ### 1/5 — What happened?! *2019-03-04* I’ve been using this app regularly and successfully for a while, up until a couple weeks ago when my lists disappeared. Also when I tried adding items to my cart nothing happened. Suddenly I couldn’t do anything with the app. I signed out, deleted the app, reinstall the app, and now I can’t sign in. The link to reset password doesn’t work either. I’m really bummed as Fresh was convenient and the staff who brought out my groceries were helpful, efficient, and kind. We became familiar and I always trusted their choices the few times a cart item wasn’t in stock. What up Fresh? I continue to try to use your app without success. Unfortunately, WalMart’s been getting my business since this app no longer works. Just ugh, y’all. ### 1/5 — Terrible! *2018-11-21* This should be nominated for worst app 2018. It’s almost unusable... ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-05-10* Can't find local items like shiver sticks, searched for kids tooth brush and White Castle chicken rings came up, check out - not easy either. **Developer response:** Thank you for the valuable feedback. ### 1/5 — New store opened but location Not found in the app *2025-11-12, version 25.37.2* The new opened store located in Longview, TX 75605 is not included in your app?… why? ### 1/5 — App is lacking basic functionality *2023-04-03* This app is lacking basic functionality Does not access information stored on the device for ease of entry Password cannot be saved Had to enter a billing address to enter a cc, then had to enter billing address with my cc Each click results in an onscreen load rather than running updates in the background allowing the user to continue moving through the page. Cc info highlights red as if there’s an issue with it after entering it. Confirming purchase works despite this red highlighted box. **Developer response:** That doesn't sound right! Can you give us more information at +18889373776 so that we can investigate. ### 1/5 — Not user friendly *2023-01-26* Search for potatoes and it brings everything but fresh potatoes up. Eventually find what I want, can’t add item to cart. Just keeps giving a warning. Miss my H‑E‑B. **Developer response:** Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18889373776. Thank you. ### 1/5 — Hard to find items *2022-07-02* It is extremely tedious to shop with this app. It does not show common items that I know are available in store. **Developer response:** I am so sorry you are having problems finding certain items. Please give us a call at 888.937-3776 and we can help you. ### 1/5 — Totally useless *2021-07-28* Nothing works. ### 1/5 — Not A Good App *2020-05-14* Stuck in a mindless LOOP: Downloaded the app to IPhone .... tried to reset password ..... received password reset email .... clicked reset password icon embedded in email .... website asked for my email address and PASSWORD (😜). Clicked on “forgot password” .... received change password password ... clicked reset password icon embedded in email .... website asked for email address and PASSWORD (😜🤨😷) .... need I go on?? Deleted and moved on. ### 1/5 — Uggg! *2020-04-07* You can only choose one store! At this time when store pick up is so important why would Brookshires not have a working app? Shame on you Brookshires. ### 1/5 — Unusable *2020-03-15* App only shows one store (Tyler, TX) FOR ALL OF TEXAS! Can’t believe Brookshire’s released the app like this. Someone should be fired. Wish I could give zero stars. ### 1/5 — No use *2019-07-27* Downloaded the app for curbside groceries at our local Brookshires, but quickly identified the app only works at one store (Tyler Tx). ## Most praised reviews (10 highest-rated) ### 5/5 — Favorite place to shop *2025-02-20* I have put my produce and meat order list in my Walmart app and in my Fresh app. There has only been less than a $10 difference. Some say that Fresh is more expensive. Not much for my list that doesn’t include many processed things. The quality and service are so much better than other stores. It’s my favorite place to grocery shop! **Developer response:** Thank you so much for your review! ### 5/5 — First time curbside user *2023-05-11* I just want to say that Micheal was super attentive to me. He asked me if I needed anything else to order. I did needed eggs. He got my eggs for me. This was a great experience for me. I would be using the curbside every time. Thank you for your great customer service. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Online Pickup Order was EXCELLENT!!! *2022-07-05* Placing another order now!!!!WOW!!! **Developer response:** Thank you so much for the 5-star review! ### 5/5 — Awesome app *2022-06-21* Love the new app. So easy to navigate. **Developer response:** Thank you so much for the 5-star review! ### 4/5 — Not Intuitive App *2025-11-02* FRESH app is easy to use but I wish it was more intuitive. Sometimes it’s difficult to find an item through their search engine even though I know they carry such item. Once you locate the item put it in your list to save time with future orders. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 4/5 — Confusing payment *2024-11-27* I wasn’t sure if it paid. Apple Pay showed paid but your app did not !! **Developer response:** This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at +18889373776. ### 4/5 — Convenient App *2024-11-02* FRESH app is easy to use but I wish it was more intuitive. Sometimes it’s difficult to find an item through their search engine even though I know they carry such item. Once you locate the item put it in your list to save time with future orders. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 3/5 — . *2026-01-01* Not all things I’ve seen in the store are in the app. Also it doesn’t help search for what I want. Like if I say cheese it, it was pulling up cheese instead of the cracker. Then if I put cracker, I have to scroll through all the crackers. Frustrating **Developer response:** Thank you for the valuable feedback. ### 3/5 — can be improved *2024-01-10* the app goes back to the brookshire’s website every time it requires a log in or change in settings. this can get super frustrating because process does not flow logically. i wish it were more self-contained than having to go back and forth. **Developer response:** That doesn't sound right! Can you give us more information at +18889373776 so that we can investigate. ### 3/5 — Search tool not awesome *2022-12-21* Searching for items does not always bring up all options. For example, I typed in “grapefruit” looking for and actual grapefruit, and the only thing it showed was grapefruit juice options. Needs a bit of tweaking, but otherwise great! **Developer response:** Hi, we are sorry to hear that. Please give us a call at +18889373776 to enable us to assist you further. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*