# Fresh Rewards — user reviews > 28 indexed App Store user reviews of Fresh Rewards by American Food & Vending Corp, rated 2.17/5 from 36 ratings. - Source: https://appshunter.io/ios/app/fresh-rewards/id1182181488/reviews - App overview in markdown: https://appshunter.io/ios/app/fresh-rewards/id1182181488.md - Rating breakdown: 5★ 8 · 4★ 3 · 3★ 0 · 2★ 1 · 1★ 24 ## Newest reviews (10 of 28) ### 1/5 — Worst app on my phone *2022-10-31, version 1.21* This app is genuinely the worst app I’ve ever used. The menus are out of date, windows open and close at random, to get the available items to update you need to force close the app. It’s a disaster and it never gets updated. ### 1/5 — Overpriced, malfunctioning app. *2022-03-02, version 1.21* After paying a few 300% markups on drinks and snacks, I finally used the Contact Us option in the app to email about closing my account and getting my remaining funds returned. Cue three hours later when my email comes back undeliverable. I'm betting this is the business model - force you to install $5 minimum per reload, price items accordingly so you can never break even, keep the free change left over from thousands of customers when they quit because they can’t reach customer service to demand a refund. Lesson learned, never again. **Developer response:** Hello - I'm sorry for your troubles. Would you email us at devsupport@afvusa.com so we can help with your account and also fix the problem with the email bounce back? I appreciate your help! ### 1/5 — Reloading a card to pay is not ideal *2021-12-27, version 1.21* It wasn’t a difficult app to use, but I do not like that I have to load a card from my credit/debit card before being able to pay. And in $10 increments no less! If I am already providing my card information, why can’t it just be run for the exact amount of my purchase? Can I zero out the balance on that reloadable card? Or will ADC hold onto the dollars I don’t use in perpetuity? It doesn’t make sense and really makes me reluctant to use this app regularly. I’m not comfortable paying more for my lunch than I should be charged for. $10 to get a $7.50 salad… why would you need that extra $2.50? What if I don’t make another purchase in the future? Do I get that $2.50 back? ### 1/5 — Lame *2020-06-04, version 1.13* Used it for a minute then forgot about it. Number one reason........ no Dark Mode support. That tells me who ever owns this app doesn’t even do basic updates. Last update was 6 months ago. The amount of updates from Apple and other companies have done 10 or so. I bet this app drains your battery and tracks you location and wastes your time. **Developer response:** Hello - I wanted to let you know we now have Dark Mode support. I hope you give us another chance! AFV Support ### 1/5 — Waste *2020-02-23, version 1.13* Waste of time wouldn’t even let me scan the barcode off my phone ### 1/5 — Access Code *2019-05-26, version 1.12* Asking for a code, but I can’t figure out what the five digit code was. ### 1/5 — Reset password broken *2019-03-04, version 1.12* Reinstalled this but had to reset my password. The like in the email leads to a blank page. Uncaught JavaScript error. ### 1/5 — Can’t pay using credit card *2018-06-19, version 1.9* You have to load a rewards card and carry a balance of money in the app. ### 1/5 — Nope *2018-04-27, version 1.7* Sure sounds great to order your food and pay via your phone. Except there’s a catch, you have to Prepay on a rewards card in $10 increments and use that and ONLY that to pay for purchases. No direct payments from your own personal card. **Developer response:** Hello - We require payment via the Fresh Rewards card so that we apply loyalty and rewards to your account. You can actually load as little as $5 at a time and increment it by as little as $1 as needed. If you are having difficulty please reach out to us via the Contact Us link in the app so we can help! Thank you for using Fresh Rewards! ### 1/5 — No code sent *2018-01-16, version 1.6* I’ve tried multiple different emails and they never send me an access code to sign up. It is very frustrating. Terrible app ## Most critical reviews (10 lowest-rated) ### 1/5 — No Maintenance, Mo Problems *2024-12-05* The app has been broken for well over two months and I can’t load or spend my money on things I don’t need. I’ve contacted them a couple of times with no response. This is beyond ridiculous. ### 1/5 — No Way to Get Leftover Money *2023-12-06* The company that I used to work for had us pay through this app. Well you have to load money onto the account. I have money leftover on the account but I've since switched companies. I cannot get my money back and they have not contacted me despite me contacting them. And on top of that the app is just horrible. Bad design, laggy, just bad quality all around. ### 1/5 — Bad app *2023-10-28* This app is trash can’t buy anything and don’t even give you the option to delete your profile. ### 1/5 — App is Wild *2023-10-06* This app is wild. It’s difficult to figure out how to order, it’s hard to figure out how to add funds, after you order it asks you how your experience was and the only option you can select is “very happy”. Wild ### 1/5 — Garbage Rewards *2023-08-05* The rewards systems only incentivizes eating junk food and is essentially useless. If it were a points system and I could choose how to use them I would actually feel rewarded. ### 1/5 — Unable to sign up?! *2023-04-22* I read the instructions to sign up, accurately entered the five character access code multiple times and it says the code is invalid! Would like to hear back from customer service so we can resolve this. ### 1/5 — Don’t do it!!! *2023-03-20* Their customer service is redundant & incompetent. Their app won’t let you load an exact amount so you end up leaving a balance every time. They are simply scammers. ### 1/5 — Needs some work *2023-03-14* Continually have issues with this app not loading the current week’s menu rendering this app useless! ### 1/5 — Nope *2023-01-27, version 1.21* My number one reason for not even trying this app is the product prices. My number two reason for not even trying this app is the reward program itself. Every app that I have that has rewards tracks how much I spen and rewards me accordingly. (Think McDonald’s, Burger King, Chick-fil-a) No loading money to another CARD to get rewards. ### 1/5 — Poor quality app *2022-11-16, version 1.21* Does not consistently refresh the menu, so I’m often stuck looking at last weeks food options. It’s also very annoying that I can’t pay for things directly and instead have to prepay in $5 increments. ## Most praised reviews (8 highest-rated) ### 5/5 — Good once you procure an access code *2018-04-12, version 1.7* Had issues at first procuring an access code but, once that got solved- this is a great app for the vending at work. **Developer response:** Hello - I am very sorry for your frustration. FreshRewards is available to colleges/workplaces receiving hospitality services from American Dining Creations/American Food & Vending. Access codes are posted in your REFRESH express or cafe. If you cannot locate your code or don't currently receive our services, please reach out to us on fresh-rewards.com and we will happily send more info. ### 5/5 — Fresh rewards *2017-01-30, version 1.0* This app is outstanding! ### 4/5 — A Fresh Look with a History Hiccup *2023-11-24* I’ve had a positive experience with this app, appreciating its user-friendly interface and straightforward reloading process. The recent facelift has further enhanced the UI, making navigation and usage even more intuitive. One feature I particularly value is the ability to view my purchase history, which adds to the convenience. However, I’ve encountered a drawback after the latest update – my entire order history seems to have vanished. Despite this issue, I still find the app remarkably convenient for my needs. ### 4/5 — GM cafeteria *2023-11-17* The app works fine but the cafe at Fairfax Kansas offers no “rewards” just overpriced options ### 4/5 — Love the app. but... *2020-11-02, version 1.18* So the app and the concept are both great ideas! However I can’t for the life of me figure out how to use my earned rewards. I click on the ones I’ve earned and shows me I have a free drink. But can’t figure out how to use it. ### 3/5 — More Options Needed *2020-03-06, version 1.13* We use this app to order specific items. We work for a large company in Carmel, IN and we are able to order coffee and food. It would be nice to have the ability to order a coffee and define if we’d like soy or almond milk or an extra espresso shot or no foam. Thanks! ### 2/5 — Can’t customize orders *2022-07-21, version 1.21* You can’t customize your order to remove any items such as onions or tomatoes from your order. ### 2/5 — Dark Mode = Invisible Text Mode *2020-06-09, version 1.13* I had Dark Mode turned on ... the app appears to function. BUT the text is all invisible. Filling form fields or choosing order pickup time is almost impossible when presented with a form of dialog box that appears to be empty. **Developer response:** Hi Jonathan - I wanted to let you know we now have Dark Mode support. I hope you give us another chance! AFV Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*