# Fresh Thyme — user reviews > 229 indexed App Store user reviews of Fresh Thyme by Lakes Venture, LLC, rated 3.96/5 from 1,402 ratings. - Source: https://appshunter.io/ios/app/fresh-thyme/id1460063653/reviews - App overview in markdown: https://appshunter.io/ios/app/fresh-thyme/id1460063653.md - Rating breakdown: 5★ 540 · 4★ 79 · 3★ 36 · 2★ 50 · 1★ 205 ## What do users think of Fresh Thyme? Overall sentiment: negative **Pros** - 🌟 Great store with high-quality products - 👍 Convenient to view ads and coupons - 💯 Friendly and helpful staff **Cons** - 🐛 App crashes frequently - 🤯 Extremely frustrating and difficult to use - 🔍 Inability to search for products or view weekly ads - 🔑 Constant log-in issues and password resets - 🤖 Lack of user-friendly features and poor navigation - 🚫 Digital coupons often don't work as expected **Commonly reported bugs** - App fails to load or display content properly - Issues with account registration and login - Inconsistent behavior when adding items to cart or list - Discrepancies between app and in-store inventory/pricing **Most requested features** - Add ability to view product details and ingredients - Improve search functionality and organization of items - Allow seamless integration between app and in-store experience - Provide better visibility and access to digital coupons - Enhance app stability and reduce frequent crashes ## Newest reviews (18 of 229) ### 2/5 — Trying to Buy *2026-08-25, version 26.16.0* I have to agree this may be the worst app. Simplifying should be a must. ### 3/5 — Good but room for improvement *2026-07-25, version 26.16.0* Product ingredients aren’t listed. As a person with a lot of food sensitivities, I need to be able to see what ingredients are in each product. The app DOES allow you to filter out gluten free items, but no other specific dietary filtering (ie vegan, nut free, dairy free, etc). These are essential for me to use the app. Also app doesn’t allow for choosing a specific replacement for items. It does allow you to leave a note, but being able to pick a specific replacement is important for me since I have very specific dietary restrictions. I would like to support fresh thyme and order directly through them vs Instacart, but some of these improvements need to be made in order for me to consider using it on a more regular basis. Almost there, Fresh Thyme! ### 3/5 — Patience with Bugs *2026-07-21, version 26.16.0* I’m soul excited Fresh Thyme market has a rewards program and an app. Hands down the best Fresh market in Chicago. It’s brand new though so let’s hope some of these bugs are worked out soon. Can’t see rewards points or easily clip coupons in app… circular pop ups. Fingers crossed the next update comes soon! ### 2/5 — Bad app *2026-07-02, version 26.16.0* App is very difficult to navigate. Froze up often. ### 2/5 — Worst grocery app *2026-06-22, version 26.16.0* By far, the most aggravating and useless grocery app I’ve ever heard of. Even when using the app, there’s constant pop-ups asking me to download the app. Yes, the one I’m currently using. Paths are circular. Cannot login for rewards because links either take me to the page I’m already on or to a broken link. Repeatedly asked to sign in when I’ve already signed in multiple times. Horrible, useless, makes me like Fresh Thyme less. ### 1/5 — The WORST *2026-06-11, version 26.16.0* I don’t know why you bother to have an app. It keeps me asking me to sign in over and over. Rewards is pointless when it goes back to the home page. I can’t believe my favorite grocery has the worst app. ### 2/5 — Needs updated badly *2026-05-24, version 26.13.0* This app is a hinderance to online grocery shopping. Please take inspiration from Target and Amazons layout and UI. Im asked to sign in once every 3 minutes… it’s so glitchy. The app crashes frequently, even while in the middle of examining a listing. Products in store are not reflected in the app accurately although having already entered in my preferred store. The nutrition and product details are not entered in the product listing. There’s one jank photo of the product, others have no image at all. Please update this thing. It needs an overhaul. ### 2/5 — Clunky chunky *2026-05-16, version 26.13.0* From the texts that won’t STOP when prompted to the clunky layout, this app is barely serviceable. Attempting to limit notifications does not work. Quickly checking rewards points is not possible. The best I can say is that the store prices and sales are accurately reflected when planning a shop. It’s a shame that the app isn’t straightforward like most apps from a local grocery chain. This should not be so complicated. ### 3/5 — Slow *2026-05-16, version 26.13.0* Sends me notifications then does not load and has the never ending blue circle ### 1/5 — Weekly Add *2026-05-12, version 26.13.0* Why can’t I just see the add without having to sign in who keeps track of passwords for everything just want to see what’s on sale now that we don’t get the paper ### 1/5 — Terrible App *2026-05-02, version 26.13.0* The navigation is terrible. Constantly takes you in circles. Can’t find what you’re looking for via search. When you do land on an item, the photo and the item description do not match. I like the store, but the app is terrible. ### 1/5 — Very user unfriendly and I can’t be bothered to figure it out. It constantly asks me to sign in. *2026-04-30, version 26.13.0* I just shop elsewhere now. I used to click on an item and get info. Now it just goes somewhere else or starts over. No thanks. ### 2/5 — Really hard to use *2026-04-22, version 26.13.0* It shouldn’t be this complicated lol you have to “clip” coupons I can’t even figure out how to get rewards and I shop here all the time so disappointing ### 1/5 — Can’t Log In *2026-04-06, version 25.35.3* Haven’t been able to log in for ages now. What is even the point here? So frustrating! ### 1/5 — The worst *2026-03-02, version 25.35.3* It never lets me sign in and it won’t send me a password reset email. So I can never use my point or get coupons. ### 3/5 — Clunky *2026-02-16, version 25.35.3* Mostly functional but the coupons did not work as advertised, and the payment process was a bit clunky. Would love the $10 credit that was not applied. ### 2/5 — App doesn’t work well *2026-02-14, version 25.35.3* Every time I’ve tried to use this app it times out or freezes for one reason or another. I have trouble getting my orders in and/or setting up an account. ### 1/5 — Terrible App *2026-02-14, version 25.35.3* Never works. Can’t open coupons or clip coupons. Keeps asking me to sign in. Picks random location and doesn’t save to correct store location when attempting to reset. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible App *2026-08-26, version 26.16.0* The app regularly logs you out, it is not intuitive at all, does not link well with the web server it is trying to sync with and takes 3 steps to get to anywhere you want to go… which eventually shows you nothing you are looking for. Example: you get a Fresh Thyme email about specials… you click on an item, it then takes you to the App Store (even though it’s already installed), then you have to click “Open,” which takes you to the app’s general home screen - with nothing related to what you were actually looking for originally. Fresh Thyme is just a hot mess and completely behind all competitors with regard to technology and digital shopping. ### 1/5 — Big promises. Nothing but frustration. *2026-08-19, version 26.16.0* This app has never ever once worked in my four years of using it! It loops endlessly (log in, 404 error, sign up, log in, 404 error, go home, log in) —- I can’t check points, use points, or do anything at all on this tremendously useless and frustrating app. I’m not a Luddite either. Even the store clerks are unable to help outside of “delete the app and re-download it” — which doesn’t fix the issue. The rewards program would be truly useful if it worked. Why bother having an app that is 100 percent useless? Please, get rid of the app or fix it— but spare your customers the worst experience ever. I love the store but DREAD checking out every time. ### 1/5 — Awful ads *2026-07-31, version 26.16.0* What person in their right mind designs an app that doesn’t allow you to disable their notifications? Absolutely insane. ### 1/5 — Only one view of item *2026-07-27, version 26.16.0* I wish I could see ingredients and nutrition labels. Aggravating. ### 1/5 — App *2026-07-23, version 26.16.0* Had tried the app a while ago and got frustrated so deleted it. Tried again today and no way to get the password to let me sign in. ### 1/5 — Doesn’t work *2026-07-22, version 26.16.0* You say our points are here, but where? Tapping the links to my points just sends me in an endless loop of logging in and an ad for 50% off melons. Fresh Thyme, where. Are. My. Points. ### 1/5 — Frustrating *2026-07-19, version 26.16.0* Difficult to sign in to the app. It keeps putting me back to a location in Illinois and I have to redo it every time I'm on. I waste a lot of time at the checkout, trying to get it to work along with the cashier. I wish they could make it better. ### 1/5 — Worst app I have *2026-07-01, version 26.16.0* I love Fresh Thyme, but don’t go as much as I used to because app never works. I never get the deals and of course no rewards. ### 1/5 — Will not open *2026-06-25, version 26.16.0* This app is not working well at all. Hard to browse. Coupons are difficult to find and use. ### 1/5 — Verify, verify, verify *2026-06-22, version 26.16.0* Verified x 3 and counting. Then never opens ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful market! *2026-02-21, version 25.35.3* I can rely on Fresh Thyme for all of my gluten-free, healthy options! ### 5/5 — Great *2026-01-28, version 25.35.3* Great ### 5/5 — Love app bummed can’t save recipes *2026-01-06, version 25.35.3* I do all my shopping here, Sayf coupons, etc. Love your recipes. I am bummed though I should be able to save them to my app!! something to consider in the future ### 5/5 — Need Apple wallet support for reward card. *2025-10-28, version 25.35.3* Convenient to view adverts but no Apple wallet support ### 5/5 — Richard *2025-10-19, version 25.35.3* Thank you for having Richard at the Naperville store help me make such good decisions in purchasing my vitamins during the 30% off sale. He is great! ### 5/5 — Sachdeva’s *2025-07-30, version 24.46.3* Had a wonderful experience in shopping at fresh Thyme Apple Valley. Deals are great & costumer friendly. We have been shopping here for our routine requirements & are fully satisfied. ### 5/5 — Fresh *2025-06-27, version 24.46.3* And on Thyme just like my groceries. ### 5/5 — Don’t forget your password!! *2025-05-30, version 24.46.3* Make sure you don’t forget your password or you can’t use the app!! There is no password reset process and no support team so USER BEWARE!!! ### 5/5 — Getting better *2025-05-22, version 24.46.3* The app has a lot of glitches and isn’t user-friendly, but I do feel like the bugs are being addressed and it’s getting better slowly but surely. ### 5/5 — Greatest app of all time *2025-03-06, version 24.46.3* Greatest app of all time, all 1 star reviews are simply old farts who struggle with tech. TYBG!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*