# Fresha for business — user reviews > 771 indexed App Store user reviews of Fresha for business by Fresha.com Holding Inc., rated 4.80/5 from 3,816 ratings. - Source: https://appshunter.io/ios/app/fresha-for-business/id1455346253/reviews - App overview in markdown: https://appshunter.io/ios/app/fresha-for-business/id1455346253.md - Rating breakdown: 5★ 3,430 · 4★ 167 · 3★ 64 · 2★ 31 · 1★ 124 ## What do users think of Fresha for business? Overall sentiment: neutral **Pros** - ⭐ Easy to use - 🗓️ Helps manage appointments - 💰 Free to use - 📢 Good for marketing - 🤖 Automated reminders **Cons** - 💰 Expensive fees and hidden charges - 🐛 Frequent bugs and glitches - 🕰️ Constant updates causing disruption - 🤖 Automated messages not customizable - 🔒 Poor customer support **Commonly reported bugs** - Calendar showing incorrect dates - Checkout process not working properly - Notifications not being delivered to clients **Most requested features** - Add ability to upload client photos - Improve calendar view and scheduling options - Integrate with more payment processors - Provide more marketing and reporting tools ## Newest reviews (15 of 771) ### 3/5 — Some improvements needed *2026-09-09* A good app for the most part. One improvement sb allowing us to update the outgoing auto text message. For eg I DO have a cancellation policy, but I do not have my clients cc’d linked in Fresha. The current outgoing msg makes it look like I don’t have a cancellation policy… There has been a big glitch lately with appts being booked by myself….but not going through or disappearing right after! It’s frustrating to have to rebook again (sometimes multiple times) to get the spot to book. ### 3/5 — Too many minuscule updates *2026-09-03, version 2.8.10355* I don’t know what they’ve been doing but I’m getting notifications late, desktop app always lags/crashes and the little changes they’ve been doing are so unnecessary and annoying; especially the notes system ### 3/5 — glitching and freezing *2026-08-25* App needs to fix the freezing and glitching. Annoying how it keeps doing this especially during busy hours when clients are coming in ### 4/5 — A good choice for online booking *2026-08-24, version 2.8.9899* I really like using this app for my business. The reason I’ve given it 4 stars is because it’s quite expensive. I was using it for free for a few months before the charges came in and for a small business the increase is significant. Having said that, it has brought me customers I just wouldn’t have without it. ### 3/5 — I can’t add my native language !! *2026-08-19, version 2.8.9848* Can you add Kurdish (sorani&kurmanji) please there’s to many Kurdish barber in the uk i think it’s not fair if we can’t show our native language in the app ### 2/5 — Expensive and messy *2026-07-30* After a few months I remain unconvinced that this app is even worth having. Disappointed that I’ve seen very little return on my investment. Support vanished when you realise you need more help. So many mistakes and over charges and it’s so time consuming to update. You can’t block out weeks in diary, you have to do it by day. Hefty charges for new clients and if the client doesn’t cancel their end you have to wait until the day to put as a no show or you get charged. The calendar doesn’t synch with Google so I’m constantly having to update to avoid double bookings. It’s just not worth the effort because until you get a review you’re not even found on the app and no one scrolls down. I’m giving it one more month and then pulling the plug. ### 1/5 — Fee are too high *2026-07-24* They charge you new client fee for each new client. it adds up a lot and at least $100 extra on top of monthly fee. Lots of other app only charge you flat fee. ### 3/5 — Peccato *2026-07-22, version 2.8.8906* Do 3 stelle perchè , l'app di per se ok, ma l'assistenza davvero davvero pessima, mi spiace ### 1/5 — Beware *2026-07-21, version 2.8.8906* Very glitchy ### 1/5 — Profissional autônoma *2026-07-17, version 2.8.8832* Muito bom, mas quando deixou de ser gratuito, infelizmente não pude continuar. Encontrei o Solo Booking que tem me atendido super bem. ### 1/5 — Up date things better *2026-07-13* First off make it so I can use my phones browsers to UPDATE MY ACCOUNT not everyone has access to a computer or laptop I really think you should still give people access to their clients and their info just not the booking and also need to pay in order to have access to what I made for the year also just more money grabbing. After this month I will be changing . **Developer response:** Thanks for your review. We are sorry to hear you are experiencing problems with your Fresha app. For help and support, please visit our Help Centre on support.fresha.com to access our full range of articles and to contact the customer support team. We will be happy to assist you in getting it solved. ### 1/5 — Keep getting wrongly charged *2026-07-11, version 2.8.8640* Has happened multiple times now, when I reach out to customer service with evidence you never receive a refund or any help. I have a booking link on my instagram profile for my business, the app keeps wrongly charging me for a first time market place customer. It gets really annoying currently looking for a new booking system which is disappointing as I’ve been with Fresha for a few years . To be over charged ontop of your monthly fee is very disheartening. ### 1/5 — Absolutely disgusting 20% new client fee ripping off on original price, not discounted? *2026-07-10, version 2.8.8640* We are new business so had to give out discount, so many fees and charges, 20% on new client + 10% VAT, online payment fees, card fees, blah blah blah omg ### 1/5 — Untrusted platforms that can effect business so bad *2026-07-09, version 2.8.8548* I have been using it for a couple of years, and every time i face an a system clash that removes what i have built and updated on the platform through long time, it is untrusted platform and can never be a safe place to build your business for the long term, and now I’m paying for that to find another platform to transfer all my data base to it. And the worst thing that i faced here is the coustomer care that replies in ages of time. ### 4/5 — Recommendation *2026-07-07, version 2.8.8548* Love the software just wish the appointments would be automated to my phones calendar ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst Platform I’v used *2026-09-02, version 2.8.10201* BEWARE!! Fresha will charge you a fee for every new client you book And it is 10% of whatever the service cost! I was charged 65.00 even when my client needed to cancel! They steal money from you! On top of that ridiculous fee, I also pay 80.00 a month to use this platform. Sadly FRESHA came with the salon I purchased and I have had to deal with it BUT I will be canceling and moving back over to square. ### 1/5 — Disappointed *2026-09-01, version 2.8.10201* Fresha was great when it was free everything seemed to work! Now it’s charging for every client I get even though they’re mine. Clients being logged out and can’t then book and having to collect data to keep reoccurring appointments going hard work! Just want it to run smoothly like it used too! ### 1/5 — Predatory fees & useless support *2026-09-01, version 2.8.10201* Extreme cash grab! If a new client accidentally double-books, Fresha charges a 20% fee on the initial total, not the actual service provided. When you contact support to correct the client's mistake, they refuse to refund the difference. Pure extortion from small businesses — switching to another platform! ### 1/5 — Terrible customer service & payment issues *2026-08-30* I discovered Fresha online and signed up for their free trial to try it for my business. I even extended the trial, but the money I collected through Fresha still has not reached my account. I contacted customer service about the missing payout and was told to email them. I explained that my trial was ending, but I still haven’t received a proper response or resolution. As of today, August 30, my trial has ended and my money is still stuck. What makes it worse is that once the trial ends, it becomes extremely difficult to contact customer support without having access to the required code/account features. Now it seems I may have to pay for a full month just to regain access and try to get my own money released. For a platform handling businesses’ client payments, this is extremely frustrating and disappointing. Customer support should still be accessible when there is an unresolved payout issue, regardless of whether a trial has ended. Very poor experience. I’ll now be looking for another booking platform for my business. ### 1/5 — Daylight robbery *2026-08-11, version 2.8.8064* 🥷Being charged 25% commission for clients who find me through my website is robbery when the transaction only occurred due to MY marketing and website (clients agree) 📞 Fresha updates require me to buy a new phone which is ridiculous. 💻 The app constantly freezes on my tablet. 💸 Hidden costs everywhere(!) 🧐 I am looking for an alternative. 🤦‍♀️Customer services don’t care, even if you can get through to them. 🙏 FRESHA if you read this, please do get in touch with some solutions, otherwise I’ll be leaving within the month 😞 ### 1/5 — Refresh *2026-08-10, version 2.8.9598* My app doesn’t refresh at times, I have to close down the app to keep correct track of my clients. ### 1/5 — Wouldn’t recommend *2026-08-01, version 2.8.9388* I used to love using fresha but now you get charged for new clients and random payments come out your account. I started paying for this a few weeks ago otherwise I couldn’t use it. Another payment of £17.99 came out 2 weeks after I activated my plan even though it doesn’t renew till next month. ### 1/5 — Worst update *2026-07-31* Been using this since the “Shedul” days. Has its pros and cons (as all softwares do), but have generally been really happy with it. Until this latest update. Where they took ALL of our historical appointment notes and put them into, what they call “Legacy Booking Notes”. And these “Legacy Booming Notes” are NOT accessible. So we have, over night, LOST all of our appointment notes for every single customer with zero warning Contacted Fresha about this. Their response? “It’s ok, we have your notes, you just can’t access them or see them or edit them. But your NEW notes will be accessible” I don’t know whose bright idea this was. But if you are using this app, or thinking about it, do NOT update anything until you understand what changes are coming. Unbelievable. ### 1/5 — New Fresha client Fee *2026-07-30* The new client fee is extremely expensive, and I do not understand why we are being charged in many cases. We are a local business, and the majority of our clients are not acquired through the Fresha Marketplace. Most of them come to us through word-of-mouth recommendations, referrals from friends, or by simply walking past our business and deciding to book with us. Despite this, many of these customers are being classified as "new Fresha clients," resulting in fees being charged to us. Since these clients were not generated by Fresha, it seems unfair that we are required to pay such high acquisition fees. I would appreciate a clear explanation of how Fresha determines whether a client is considered a Fresha-acquired client. ### 1/5 — Do not use *2026-07-30, version 2.8.9258* Do not use this app They over charge you Ive had my subscription cancelled for 2 months and they have now charge me as my July wallet needing topping up, I haven’t even used this app in 2 month and they are still charging me They are such a scam They also make it really hard to get you money back ## Most praised reviews (10 highest-rated) ### 5/5 — Fresha is great *2026-08-20, version 2.8.9899* Fresha has been a great platform for Manor Luxe Beauty Salon. The system is easy to use, professional, and makes managing appointments, client information, services, and online booking much more organized. We especially appreciate how simple it is for clients to view availability and book their appointments online. The platform has helped streamline our day-to-day operations and gives our salon a polished, modern booking experience. Overall, Fresha has been a valuable tool for helping us manage and grow Salon, and we would recommend it to other salon and beauty professionals. ### 5/5 — Excellent *2026-08-10, version 2.8.9598* Very easy to use and very practical. ### 5/5 — Must have if you are a small business *2026-08-06, version 2.8.9494* Fresha makes small business easily manageable with is app. Check out Malian hair braiding on Fresha ❤️ ### 5/5 — Streamlined so much of my admin *2026-07-24, version 2.8.8906* I’m new to the beauty industry, and I was unsure of how approach the admin of running a small nail salon. Fresha is the ultimate one stop shop. It’s very easy to use on the go, and best of all, affordable. ### 5/5 — More Nubian Crown salons thanks to Fresha! *2026-07-18, version 2.8.8906* The implementation of Fresha has streamlined the expansion of our salon network. We now operate seamlessly across multiple cities while managing our stylists and client relationships with exceptional efficiency. Furthermore, the loyalty programme has proven to be a transformative asset. By driving greater self-booking, management's time has been successfully redirected toward high-level operations and strategic growth. ### 5/5 — Reseña Fresha *2026-07-07, version 2.8.8426* Me sirve mucho y me resulta práctica a mi para gestionar el negocio y a mis clientee para gestionar sus turnos ### 5/5 — Great app for beauty businesses! *2026-07-01, version 2.8.8346* Easy to use and helps me manage appointments smoothly. My clients can book easily, and it saves me a lot of time. Highly recommend for beauty professionals ### 5/5 — Effective for Business & Easy to Navigate *2026-06-26, version 2.8.8254* I have been using Fresha since it was previously Schedul. I have watched it evolve over the years and truly appreciate that they have brought on business managers as part of the customer service depending on the tier you have. They continue to hear our needs in the industry and are adapting quickly with the feedback. ### 5/5 — Necesito un respuesta *2026-06-15, version 2.8.7888* Descargue la aplicación y cuando voy a entrar me pone toda la pantalla en blanco. Que puede ser? ### 5/5 — Great *2026-06-13, version 2.8.7888* I love how they work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*