# Freshchat — Chat with customers on-the-go

> Modern messaging app for sales and customer engagement teams. (iPhone/iPad app by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/freshchat/id1273666080 (this page in markdown: same URL + `.md`)
- Developer: [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309)
- Category: Business
- Price: Free
- Rating: 3.67/5 from 52 App Store ratings · 46 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 244 MB
- Languages: Dutch, English, Finnish, French, German, Italian, Norwegian Bokmål, Polish, Portuguese, Russian and 2 more
- Released: 2017-09-18
- Data updated: 2026-08-10
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/freshchat/id1273666080/reviews.md

## What is Freshchat?

Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. 

Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.

With the iOS app, teams can: 

• Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. 

• Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.

• Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. 

• Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

## Key features

- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations

## Recent user reviews (10 of 46)

All indexed reviews: https://appshunter.io/ios/app/freshchat/id1273666080/reviews.md

### 2/5 — Doesn’t work properly

*2024-09-01, version 8.2.2*

Messages don’t come through once in a chat. You have to keep exiting the chat and going back in to refresh it and see any new messages. So stupid.

### 1/5 — Almost useless

*2024-08-14, version 8.2.1*

Audible notifications rarely work.   The only way to use the app is to stare at the screen and wait for the visible banners to pop up.  Also- would help to not only have working audible notifications for the start of a chat/ but the ability to get an audible notification each time a customer responds.   For some odd reason customers get a ping each time an agent responds, but agents dont get a ping when customers respond.   Its as if the developers have never used this app in any real world use setting.   Oh , and there is a L O N G lag from the time a customer sends a chat to when it shows up in the app.   I often have to close and reopen the app to get the customer responses to show up.   Come on FRESHDESK- get it together!

### 3/5 — Still feels like a prototype

*2024-08-12, version 8.2.1*

Been using Freshchat for years but the app still feels like a prototype.

The fact that the app logs out after a few days and stops notifying me of customer messages is a big red flag.

The resolve status button shows an error most of the times. I don’t care about putting initial sentiment - I just want the conversation out of the way.

Cannot put links on text.

The moment there’s a competitor at same price, I’m moving immediately.

### 3/5 — Notification Issue

*2024-06-09, version 8.1*

Chat messages/notifications on this app are slow. This creates a confusion if the customer has replied something or not. After refreshing or restarting the app completely you can see a reply there. This gives us a lot of problem during live chat.

### 3/5 — A good app - when you can get into it

*2024-05-14*

Does the job and easy to use. However, I haven’t been able to log back into it for the last week - even after deleting the app and reinstalling. Contacting Fresworks support is hit and miss, so for now I’m only using the web version.

### 1/5 — The app stopped notifications today

*2024-03-25, version 8.0.1*

This app is very unstable. It usually doesn't display notifications when you open a chat directly from the locked screen. Today it stop displaying all notifications even from new conversations. I would recommend people to not using this app as it will dramatically affect your business.

### 2/5 — Apple Watch notifications???

*2024-02-24, version 8.0*

When Freshcaller gets a call and the agent is set to mobile , Apple Watch does not ring like a normal phone call. I keep my phone on silent and miss too many phone calls because of this. How can I enable my Apple Watch to ring when I get a support call?

### 1/5 — Kaum nutzbar

*2024-02-17*

Zeigt Chats an, das war es aber dann auch. Nur für den Notfall verwendbar.

### 1/5 — Não carrega os áudios

*2024-01-15*

Nenhum dos áudios é possível escutar no freshchat, somente baixando no celular.

### 5/5 — THX-Support

*2024-01-14*

Takes me to the App Store to download help with temporary ‘Templates support. Thanks team

## Frequently asked questions about Freshchat

### What does Freshchat do?

Freshchat is a modern messaging app designed for sales and customer engagement teams. It allows businesses to engage with website visitors and users on-the-go, offering a consumer-like messaging experience to convert visitors and delight users.

### What are the key features of Freshchat?

Key features include the ability to view, reply to, assign, and manage conversations from anywhere. Users can access visitor profiles with contact information and history, receive push notifications for new messages, and optimize response times by sharing FAQ articles.

### Is Freshchat free to use?

The provided information indicates that the app has no in-app purchases or ads, suggesting a freemium model where core functionalities are available for free, with potential premium features or plans not detailed here.

### What kind of devices is Freshchat compatible with?

The description specifically mentions the Freshchat iOS app, indicating compatibility with Apple devices like iPhones and iPads. Compatibility with other operating systems like Android is not detailed in the provided information.

### How can Freshchat help my business?

Freshchat helps businesses improve sales and customer engagement by providing a seamless messaging experience. It enables faster response times, better understanding of customer needs through visitor profiles, and efficient conversation management, all from a mobile device.

## Version history (last 5 releases)

### 8.3.7 — 2026-05-21

We’re always making improvements to Freshchat so that you don’t miss a thing.

### 8.3.6 — 2026-05-20

We’re always making improvements to Freshchat so that you don’t miss a thing.

### 8.3.5 — 2025-07-25

- We’re always making improvements to Freshchat so that you don’t miss a thing.

### 8.3.4 — 2025-07-03

- We’re always making improvements to Freshchat so that you don’t miss a thing.

### 8.3.3 — 2025-06-12

We’re always making improvements to Freshchat so that you don’t miss a thing.

## Apps similar to Freshchat

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [LiveChat - Support & Sell](https://appshunter.io/ios/app/livechat-support-and-sell/id1512395470) | 4.3 (110) | Free | Business |
| [Tidio](https://appshunter.io/ios/app/tidio/id916822567) | 4.8 (4,771) | Free | Business |
| [Tawk.to](https://appshunter.io/ios/app/tawkto/id907458277) | 3.7 (208) | Free | Business |
| [Zendesk Chat](https://appshunter.io/ios/app/zendesk-chat/id549057844) | 4.5 (758) | Free | Business |
| [Intercom Conversations](https://appshunter.io/ios/app/intercom-conversations/id739927601) | 2.2 (168) | Free | Business |
| [Crisp](https://appshunter.io/ios/app/crisp/id1085770229) | 4.4 (516) | Free | Business |

## More apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

- [Freshdesk](https://appshunter.io/ios/app/freshdesk/id849713306)
- [Freshservice](https://appshunter.io/ios/app/freshservice/id891265220)
- [Freshsales](https://appshunter.io/ios/app/freshsales/id1073125057)
- [Freshteam by Freshworks](https://appshunter.io/ios/app/freshteam-by-freshworks/id1273707854)
- [Freshcaller](https://appshunter.io/ios/app/freshcaller/id1424866045)

All apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED: https://appshunter.io/developer/849713309

## Related topics

[atechpadi](https://appshunter.io/ios/topics/atechpadi)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*