# Freshchat — user reviews > 46 indexed App Store user reviews of Freshchat by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, rated 3.67/5 from 52 ratings. - Source: https://appshunter.io/ios/app/freshchat/id1273666080/reviews - App overview in markdown: https://appshunter.io/ios/app/freshchat/id1273666080.md - Rating breakdown: 5★ 27 · 4★ 3 · 3★ 7 · 2★ 4 · 1★ 10 ## Newest reviews (16 of 46) ### 2/5 — Doesn’t work properly *2024-09-01, version 8.2.2* Messages don’t come through once in a chat. You have to keep exiting the chat and going back in to refresh it and see any new messages. So stupid. ### 3/5 — Notification Issue *2024-06-09, version 8.1* Chat messages/notifications on this app are slow. This creates a confusion if the customer has replied something or not. After refreshing or restarting the app completely you can see a reply there. This gives us a lot of problem during live chat. ### 3/5 — A good app - when you can get into it *2024-05-14* Does the job and easy to use. However, I haven’t been able to log back into it for the last week - even after deleting the app and reinstalling. Contacting Fresworks support is hit and miss, so for now I’m only using the web version. ### 2/5 — Apple Watch notifications??? *2024-02-24, version 8.0* When Freshcaller gets a call and the agent is set to mobile , Apple Watch does not ring like a normal phone call. I keep my phone on silent and miss too many phone calls because of this. How can I enable my Apple Watch to ring when I get a support call? ### 2/5 — Slow notifications *2023-12-20, version 7.9* Notifications when clients response or new chats are slow on the app. ### 3/5 — Send option not visible *2023-10-18* Hey after updating the recent version I couldn’t able to see the send icon in the chat from my mobile. Please check and fix it ### 2/5 — Full of bugs *2023-10-18* New update doesn't even allow you to reply to the customer. It's the main reason the software exists! The Apple keyboard covers all the buttons… Come on guys ...... not to mention the long-standing problem of the audible notifications never working. Basically makes this software useless unless you're just staring at the screen waiting for a customer chat to come in. ### 3/5 — Notifications *2023-05-19, version 7.6* Notifications do not work consistently. Please fix it asap! ### 2/5 — Login issue *2023-05-16* I am getting error code 103 when login using the App However i am still able to login from Desktop and Safari. Hope this will be resolved soon ### 2/5 — Notification badges issue *2022-01-04, version 7.2.1* App isn't showing badges on app icon on incoming messages. Unless I opened an app, I don't see that someone replied to me. I'm missing important chats ### 2/5 — Feature desperately needed!!! *2021-04-11, version 6.6.0* It would be nice to have a standard feature that comes with most chat widgets which is huge on customer retention: auto-eMail the customer the missed response! With our old chat system, this brought 90% customers back to our site for a purchase! C’mon freshPeeps, do it! ### 1/5 — the worst service! *2020-11-25* our chats are frozen because of an error in freshchat billing. because of this, our support can't help our clients. we pay for this service every month, but the error is not fixed, the freshchat system does not have any support and solutions in case of errors. they only demand money! be careful! your support may simply stop working at any time, and no one will help you!!! **Developer response:** Hi Julie, sorry to know that you've been facing issues. Hope your issues have been resolved. If not, please use the in-app feedback or write to us at support@freshchat.com. The team will look into it immediately. Thank you. ### 1/5 — Keeps logging out *2020-11-06, version 6.4.2* Logs out after a couple of days, that means you don’t get any notifications that a customer has messaged!!! ### 2/5 — Muitos bugs *2020-09-17* Melhorem a tradução! Resolvam o problema de integração com o freshdesk ### 1/5 — Annoying *2020-07-08, version 6.3.2* The app really annoying, notifications disappear when quickly and most of the time it logs me out of my account then I have to log ### 1/5 — No notifications on new messages *2020-07-07* This app is totally useless with the functionality it has. ## Most critical reviews (10 lowest-rated) ### 1/5 — Almost useless *2024-08-14, version 8.2.1* Audible notifications rarely work. The only way to use the app is to stare at the screen and wait for the visible banners to pop up. Also- would help to not only have working audible notifications for the start of a chat/ but the ability to get an audible notification each time a customer responds. For some odd reason customers get a ping each time an agent responds, but agents dont get a ping when customers respond. Its as if the developers have never used this app in any real world use setting. Oh , and there is a L O N G lag from the time a customer sends a chat to when it shows up in the app. I often have to close and reopen the app to get the customer responses to show up. Come on FRESHDESK- get it together! ### 1/5 — The app stopped notifications today *2024-03-25, version 8.0.1* This app is very unstable. It usually doesn't display notifications when you open a chat directly from the locked screen. Today it stop displaying all notifications even from new conversations. I would recommend people to not using this app as it will dramatically affect your business. ### 1/5 — Kaum nutzbar *2024-02-17* Zeigt Chats an, das war es aber dann auch. Nur für den Notfall verwendbar. ### 1/5 — Não carrega os áudios *2024-01-15* Nenhum dos áudios é possível escutar no freshchat, somente baixando no celular. ### 1/5 — Where is the button to send message??? *2023-10-18* New update has no button to send message. Please guys, fiz it. I really need to use phone to answer customers ### 1/5 — Recent update is buggy *2023-10-18* Recent update unable to see the tab of attachment and canned msgs below kindly fix it ### 1/5 — Notifications *2023-06-19, version 7.7.0* Notifications are NEVER working ### 1/5 — Don’t waste your time with this *2023-04-10, version 7.4* You can’t login, you’ll need some sort of a long url that you don’t even know about, and once you enter it they will show you an error. and don’t also try to talk with their support because they will tell you get the same url again that will end up not working!!!! stupidest login form i have ever seen. ### 1/5 — Freshwork just adding features without any quality supervise *2022-06-16* We are having a terrible experience with Freshchat, the automation is not working properly, randomly reacting. We have been losing customers since last 1 year with these freshchat troubles. All queries are turned to tickets and then no solution is coming out of it because of your useless techteam. You guys have thousands of support executives but no one to resolve the basic issues needed to retain users. **Developer response:** Hi Amit, we're sorry to know that you're facing issues with the product. Please write to us again at support@freshchat.com with your details and reference to this review so that we can look into it on priority and get it resolved. Thank you. ### 1/5 — User ID Removed *2022-01-22, version 7.2.1* We need the user IDs to do pretty much anything to help the clients. Really annoying that this information was removed in the recent update. Please add it back :( ## Most praised reviews (10 highest-rated) ### 5/5 — THX-Support *2024-01-14* Takes me to the App Store to download help with temporary ‘Templates support. Thanks team ### 5/5 — Helps me to work from anywhere *2021-09-22* Easy to use, simple UI. ### 5/5 — App Design *2021-09-04* Really, loved the new UX/UI of the app. ### 5/5 — Super Easy - just take it slow *2019-02-07, version 3.2.0* Freshdesk offers a lot of necessarily profit saving tools that automates our business in way that’s almost unfair since most ppl still have zero clue systems like this exist! ### 5/5 — Must have app for agents on the move *2018-03-27* The app is very light weight and snappy. Love the deeplink feature and overall design. ### 5/5 — Awesome Product! *2018-03-15, version 1.2.0* I've used Freshchat and former Hotline.io for a couple years now in my app. It has been a life saver and saved countless bad reviews. My clients are able to talk to me directly from inside the app and with a tool they typically use, chat. This solves the disconnect I felt with relying on the review system or emails. My clients are actually astonished and wish that their other apps did this. It's a competitive advantage from my perspective. ### 5/5 — Great app 👼 *2017-10-28* Love the app Design 😍 ### 4/5 — Great app just missing a couple of things *2020-05-21* The app does almost everything the web version does but missing the integrations like sending a chat to fresh service. That would be very helpful. ### 4/5 — Unable to login using gmail account *2020-01-06, version 5.3.0* I love it, can you guys fix the Gmail login? I don’t want to login with a user name and wants to use just the gmail login. ### 3/5 — Still feels like a prototype *2024-08-12, version 8.2.1* Been using Freshchat for years but the app still feels like a prototype. The fact that the app logs out after a few days and stops notifying me of customer messages is a big red flag. The resolve status button shows an error most of the times. I don’t care about putting initial sentiment - I just want the conversation out of the way. Cannot put links on text. The moment there’s a competitor at same price, I’m moving immediately. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*