# FreshCo:Grocery Deals & Flyers — user reviews > 58 indexed App Store user reviews of FreshCo by Sobeys Inc, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/freshcogrocery-deals-and-flyers/id1618068703/reviews - App overview in markdown: https://appshunter.io/ios/app/freshcogrocery-deals-and-flyers/id1618068703.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (13 of 58) ### 2/5 — Crash *2026-03-04* The app always crash when I am in the middle of shopping **Developer response:** Hi Angus, sorry the app crashes while shopping. Please contact customer.service@sobeys.com with any error messages, steps to reproduce, app version, device model and OS. We've escalated this to our team for investigation. Thank you. ### 1/5 — App does not work *2026-02-26* Freshco app never sends the code and verify emails come too late. **Developer response:** Hi Sanjeev2008, sorry the verification codes aren't arriving and the app isn't working. We apologize and have escalated this to our team for review. Please contact customer.service@sobeys.com with details, screenshots and your device/OS. Thank you. ### 1/5 — App wont open *2026-02-15* Nothing happens when i click on the icon. **Developer response:** Hi OnTheSubway, sorry the app won't open — we apologize and understand how frustrating this is. Please contact customer.service@sobeys.com with a detailed description, your device model, OS version and any screenshots. We've escalated this to our team for review. Thank you. ### 2/5 — Locked out *2026-01-22, version 7.0.19* I am locked out of my account after trying to log in (the app logged me out). I had changed my password because last time it said wrong password. So I entered the new password, and it said it was wrong. Attempted to change and wouldn’t let me, then locked me out. I don’t understand why it constantly logs me out and then says my saved password is wrong. Super frustrating. ### 1/5 — It’s not working… *2026-01-12, version 7.0.18* Downloaded for the first time after seeing the 4.4/5 review and it even couldn’t work… ### 1/5 — Poor update *2025-12-30, version 7.0.18* All the developers is doing is asking people to email Sobeys 😖 Don’t respond to user reviews and feedback asking them to now go write everything again and send an email to Sobeys. How disrespectful of you! Users/customers already took the time to explain why your app doesn’t work for them, use that feedback and don’t order them to spend more time to write an email to Sobeys 😡 Have you heard of user feedback? Because if you did, you wouldn’t have claimed that customer experience matters to you and then ignore user feedback. Go read the feedback submitted to you on how to improve the app. I don’t care about the bells and whistles you guys find fancy. 1- I need a simple shopping list that doesn’t look like it has ads and pictures. 2- The shopping list has flyer icons that don’t do anything. So what’s the point of adding noise to the shopping list. The icons should be usable and clickable & take me back to the flyer so I can see the deal on that item in the flyer. 3- I used to be able to click on the flyer and a circle would appear and add the item from there directly to my list. Now clicking the flyer takes me to another page with bigger useless image of the item. Another useless feature and by far the WORST UPDATE of your app. When every other app and website is striving to reduce clicks for the user, you go ahead and add more clicks 🤯 Go read the book “Don’t make me think” to see how backwards you’ve designed your app. Function FOR THE USER is always more important than bells and whistles you want to add. Hopefully you can use the learning from the book and the feedback your customers to improve the app for your customers. ### 1/5 — Update broke app *2025-12-12, version 7.0.18* Fix please. Won’t open. ### 2/5 — Not working at all after new update. *2025-12-11, version 7.0.18* 1. Slow 2. Unresponsive 3. Stupid asks for codes 4. Stupid MFA How to improve 1. Code with real programming language not framework 2. Hire QA person 3. Fire network administration 4. Change server providers 5. Remove MFA and insert securykeys ### 1/5 — Update killed the app on iPhone 7 *2025-12-06, version 7.0.18* Well this sucks! ### 1/5 — New app doesn’t work. Have deleted twice and reopened and still doesn’t work. *2025-11-24, version 7.0.17* Deleted app twice and downloaded again. Does not work like it did before. ### 1/5 — spam offers blocked the app *2025-11-19, version 7.0.17* there are endless offers will just pop up at the bottom of the screen, and can never be fully closed. I am already in your app, what is the point to block me with endless offers? can’t you just shut up and let me use the app? what is this tactic? shopper deterrence? ### 1/5 — Keeps loading forever *2025-10-29, version 7.0.16* Signed in, but loads forever and doesn't show my offers because the screen won't finish loading ### 2/5 — Requires an update in when I’m trying to use it in store *2025-10-20, version 7.0.15* The new version of the app has a major flaw. Not once, but twice I was forced to update the app to the app when I have been shopping at the FreshCo store. When I open the FreshCo app I was greeted with a “update app” pop up. There’s no way to get rid of the pop up. Tried closing/reopening app and pop up still in the middle of the screen so you can’t use the app unless you update it first. So, can you please do something about this so that when people are shopping at FreshCo and NOT CONNECTED TO WIFI, they’re not forced to update the app and use their DATA to update just so they can use the app!?! I update all my apps on a daily basis when I’m at home and connected to wifi. But, the FreshCo app wants you to update when you’re in the store shopping and so you use your data. That’s twice now. Not a coincidence. No other app requests an update when I’m NOT connected to wifi. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy *2026-08-02* E-mailed offers never load up when clicked on. Result in error message. Why spam my inbox weekly with offers that can’t be loaded.! **Developer response:** Hi MonsterOnEdge, it sounds like you're having a challenging experience with the email offers not loading properly. We completely understand your frustration with the error messages and receiving offers that can't be accessed. We are checking into this issue, and your input is invaluable in improving our service. Please email customer.service@sobeys.com with your device model, OS version, and the issue details. Thank you for your patience as we work on this! ### 1/5 — Horrible app so glitchy and laggy *2026-07-04* Why when I try to scroll it opens a product when I initially touch the screen to scroll down? Fix your app so it’s not a pain to use. **Developer response:** Hello Techyphone! It sounds like scrolling through the app has been quite challenging for you, and we truly appreciate your feedback. We understand how frustrating it can be when the app is glitchy and laggy, especially when it interferes with your browsing. We are checking into these issues to improve the app's performance. Could you please email us at customer.service@sobeys.com with your device model, OS version, and more details about the issue? Thank you for your patience as we work towards a smoother experience for all users! ### 1/5 — Unusable *2026-06-28* Won’t let you sign up in the app. Luigi visited the wrong CEO. **Developer response:** Hi Shauniffer123, it sounds like you're having a tough time signing up in the app, and we understand how frustrating that can be. If you could email us at customer.service@sobeys.com with your device model, OS version, and any details about the issue, it would really help our team investigate this further. Thank you for your patience as we work on this, and we hope to get it sorted out for you soon! ### 1/5 — Scam? *2026-06-05* I haven’t got my Scene+ points. Wrote to the agent via chat from the fresco app. And they asked me about the sms code. It this valid at all? Scene says Do Not give any information or code to anyone even even to the customer support ### 1/5 — Scam? *2026-05-31* I haven’t got my Scene+ points. Wrote to the agent via chat from the fresco app. And they asked me about the sms code. It this valid at all? Scene says Do Not give any information or code to anyone even even to the customer support ### 1/5 — Horrible *2026-05-08* Won’t let me login or link my scene card in order to load offers. Tried many times. **Developer response:** Hi Jacq, It sounds like you're having a tough time logging in and linking your Scene card, which must be really disappointing. We understand your frustration and want to help resolve this. Please email customer.service@sobeys.com with your device model, OS version, and any details about the issue. Your feedback is invaluable, and we’re here to help you get back to enjoying your offers! Thank you for your patience. ### 1/5 — Slow and Laggy *2026-04-21* App is really slow and laggy especially while navigating all the different challenges in the Grocery Giveaway. Not a good experience at all. ### 1/5 — Slowest app ever *2026-04-16* Battery drain, excruciatingly sluggish, available stock does not match what’s in store, overall terrible experience. Do not use. Website is not much better - constantly logs you out and login process is cumbersome ### 1/5 — Constantly locks me out *2026-04-02* This is a terrible app for thick I spend too much time trying to load or find out what the offers are. In addition the number of rewards you receive to have discounts is hardly worth it. ### 1/5 — Useless App *2026-03-08* This App would have been useful, if a checkout is available, you would have thought that after covid everything would have no contact options. Please update this app so it can be more useful to online users **Developer response:** Hello KayesummerL, sorry the app feels useless without a checkout — we understand how frustrating that is. We’ve escalated this to our team for review. Please contact customer.service@sobeys.com with device model, OS version and steps to reproduce so we can assist. Thank you. ## Most praised reviews (10 highest-rated) ### 5/5 — Very Quick to Fix Bugs *2026-05-23* Undoubtedly, there will always be unexpected ‘bugs’ in an app that will appear. How quickly and effectively it is fixed is what is most important. I noticed a small glitch on Thursday morning, and on Friday night, an update was scheduled to fix this issue. Very impressed with the speed in removing this minor ‘bug’. Keep doing what you’re doing! **Developer response:** Hello Tubaman73, We're glad to hear you were impressed with how quickly the glitch was addressed! It's great to know that our efforts to maintain the app are making a difference. If you ever encounter any issues or have more feedback, please don't hesitate to reach out to our support team at customer.service@sobeys.com. Thank you for your patience and support! ### 5/5 — Great app *2026-02-12* I like the digital offers and am able to have my local Chalo flyer and shopping list in one app **Developer response:** Hello, Sorry for the trouble selecting your Chalo store. We’ve escalated this to our team. Please email customer.service@sobeys.com with steps, screenshots and your device/OS so we can investigate and restore flyer & shopping list functionality. Thank you. ### 5/5 — Saves me so much money *2025-10-11, version 7.0.14* Thank you fresh co for having the lowest prices in my city for groceries! I always love going to your store to shop ### 5/5 — Offers *2025-09-12, version 1.4.2* I love that as soon as you open the app your offers are loaded. No going through them one at a time ### 5/5 — Always Accessible Offers *2025-06-26, version 1.4.1* Unlike other stores who have made their offers every week, super complicated to access and load, FreshCo continues to give straightforward offers, which is so appreciated. If it says we are going to earn points on a product and we buy it we get those points. We don’t have to meet a certain criteria whereby if you don’t do something exactly right you don’t get the offer. Thank you for making it simple and easy to use we will continue to make this store our main store for shopping thank you and have a great day. ### 5/5 — Great App *2023-11-11* I think that the app is great, but I do have a suggestion and I don’t know if you can do it, but when a person signs into their FreshCo app, is there a way for them to see their receipts online and see what they have for points, if they got the points, etc. There are times when I want to see how many points and the transactions I have done. As sometimes I shred the receipt after I had looked at it, but then want to look at it again. **Developer response:** Thank you for your positive feedback and suggestion! We appreciate your input. Currently, our app doesn't support viewing past receipts and detailed points transactions, but we'll definitely consider this feature for future updates. Your feedback helps us enhance the app, and we aim to provide a more comprehensive experience for our users. If you have any more suggestions or feedback, feel free to share. Thank you for being a valued user of the FreshCo app! ### 4/5 — Great but please bring back the ability to circle flyer items! *2025-12-04, version 7.0.18* I love being able to browse my local store’s flyer and my scene card deals in the same place. They used to have a feature where you could click on a flyer item and it would circle it and add it to your list. Now, it reroutes you to the product page where you have to click 3 times, just to be booted back to the top of the flyer. ### 3/5 — Shopping list could be better *2026-07-18* It does not group items by isle, and does not move things to the bottom as you cross them off - also, if something is out of stock it will not let you delete from the list. **Developer response:** Hi Music Gurl J, we appreciate your feedback about the shopping list features. we understand how having items grouped by aisle and the ability to easily manage your list can enhance your experience. please email us at customer.service@sobeys.com with your device model, OS version, and any details about the issues you're facing. thank you for your patience as we look into this! ### 3/5 — Challenges don’t show *2026-04-19* I like the app but the new challenges won't show on the screen. ### 3/5 — App sucks *2026-03-20* Its doesn’t loaded all time on offers and offers sucks sorry half of items on offers I haven’t purchased in while **Developer response:** Hi Lina _K76, sorry the app and offers aren't loading and include irrelevant items. Please contact customer.service@sobeys.com with a detailed description, screenshots and your device/OS info — we've escalated this to our team for review. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*