# Freshdesk

> Mobile customer support software for managing tickets across multiple channels. (iPhone/iPad app by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/freshdesk/id849713306 (this page in markdown: same URL + `.md`)
- Developer: [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309)
- Category: Business, Productivity
- Price: Free
- Rating: 4.50/5 from 2,956 App Store ratings · 288 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 136 MB
- Languages: American English, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish and 27 more
- Released: 2014-04-08
- Data updated: 2026-08-28
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/freshdesk/id849713306/reviews.md

## What is Freshdesk?

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

## Key features

- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates

## What do users think of Freshdesk?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**Cons**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version
- 🐛 Frequent crashes and errors

**Commonly reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Most requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
- Customizable notification settings

## Recent user reviews (10 of 288)

All indexed reviews: https://appshunter.io/ios/app/freshdesk/id849713306/reviews.md

### 1/5 — N

*2026-07-31, version 11.1.5*

Every time there’s an update, the app just crashed

### 1/5 — Always something broken

*2026-07-29, version 11.1.5*

Genuine piece of garbage app they always update and break something else

### 2/5 — Doesn’t work consistently

*2026-07-09, version 11.0.3*

Many times the app will just hang and your only choice is to not save your work and exist that screen such as create new ticket. These types of problems have been going on for a long time but I finally decided to rate the app.

### 5/5 — No notifications for ticket updates

*2026-06-22, version 11.0.2*

For new tickets I get a notification, but for a customer that responds I don’t. I’ve updated and tested everything but nothing seems to work. I also have it enabled in Apple settings and in the Freshdesk app with everything on.

### 1/5 — Horrendous company

*2026-06-08, version 10.0.18*

The manner in which they do business is scandalous. Their customer service is inept and they absolutely refuse to let you cancel services. Avoid at all costs.

### 1/5 — Mint is JUNK

*2026-05-29, version 10.0.18*

The scaling in this app is an utter joke. Good luck trying to see a semi long ticket title. I would give it more stars, but they are actually making the app worse over the last eight years I’ve been using it

### 2/5 — Untrustworthy Billing changes

*2026-05-18, version 10.0.18*

We’ve been using Freshdesk for a few years now and they have changed the service limits and billing multiple times.

Feels like a hostage situation so we’ll be moving away from this company and their products.

Nonprofits are both time and money starved and this company keeps wasting both of us.

### 1/5 — Dead app

*2026-05-02, version 10.0.16*

Removed free tier - lost access.

### 3/5 — Please make the app better not worse..

*2026-04-30, version 10.0.18*

I’m a fairly new customer. I was slightly disappointed with the app when comparing it to desktop version from the start. I was optimistic progress was more likely over time. However I did the update only a few days ago, this update has made the functionality on iPhone worse. I’m looking for improvements not slides backwards. If I could wind back to the previous version today I would?

### 1/5 — Image attachment hangs

*2026-04-24, version 10.0.16*

Keeps hanging indefinitely when I attach images

## Frequently asked questions about Freshdesk

### What does the Freshdesk app do?

The Freshdesk app allows you to deliver exceptional customer support on the go. It helps you streamline customer queries from multiple channels like email, phone, chat, social media, and your website, and answer them easily from your phone.

### What are the key features of the Freshdesk app?

Key features include a quick overview of your helpdesk, access to all tickets, prioritizing tickets with filters, managing support by setting priorities and assigning agents, automating routine actions with one-click scenarios, deleting tickets, blocking spam, logging time spent on tickets, and receiving push notifications for updates.

### Is the Freshdesk app free to use?

The provided data indicates the app is 'freemium' and does not have in-app purchases or ads. This suggests there is a free tier available for basic use, with potential for paid upgrades for advanced features or higher usage limits.

### What platforms is the Freshdesk app compatible with?

The description specifically mentions the 'Freshdesk app for iOS', indicating it is available on Apple's mobile operating system. Compatibility with other platforms like Android is not explicitly stated in the provided information.

### How can this app help manage customer support?

This app helps manage customer support by centralizing inquiries from various channels into a single interface. You can quickly view, prioritize, and respond to tickets, assign them to team members, and use automations to handle repetitive tasks, all from your mobile device.

## Version history (last 5 releases)

### 11.1.9 — 2026-08-21

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

### 11.1.8 — 2026-08-13

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

### 11.1.7 — 2026-08-04

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

### 11.1.6 — 2026-08-03

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

### 11.1.5 — 2026-07-29

We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!

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## More apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

- [Freshservice](https://appshunter.io/ios/app/freshservice/id891265220)
- [Freshsales](https://appshunter.io/ios/app/freshsales/id1073125057)
- [Freshchat](https://appshunter.io/ios/app/freshchat/id1273666080)
- [Freshteam by Freshworks](https://appshunter.io/ios/app/freshteam-by-freshworks/id1273707854)
- [Freshcaller](https://appshunter.io/ios/app/freshcaller/id1424866045)

All apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED: https://appshunter.io/developer/849713309

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*