# Freshdesk — user reviews > 290 indexed App Store user reviews of Freshdesk by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, rated 4.50/5 from 2,967 ratings. - Source: https://appshunter.io/ios/app/freshdesk/id849713306/reviews - App overview in markdown: https://appshunter.io/ios/app/freshdesk/id849713306.md - Rating breakdown: 5★ 2,286 · 4★ 292 · 3★ 121 · 2★ 77 · 1★ 191 ## What do users think of Freshdesk? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient mobile access - 🚀 Helpful for on-the-go support - 🚀 Great ticketing system - 🚀 Well-executed app **Cons** - 🐛 Unreliable notifications - 🐛 Buggy and unstable - 🐛 Poor search and filtering - 🐛 Clunky and frustrating UI - 🐛 Missing key features from web version - 🐛 Frequent crashes and errors **Commonly reported bugs** - Inability to reply to tickets - Tickets not syncing properly - Formatting issues with replies - Compatibility issues with newer iOS versions - Login problems and frequent logouts **Most requested features** - Dark mode option - Ability to save filters and preferences - Improved search and filtering capabilities - Integration with knowledge base - Bulk ticket management tools - Customizable notification settings ## Newest reviews (18 of 290) ### 3/5 — What happened? *2026-08-28, version 11.1.9* App was great. Now every time I change a value it takes 15 seconds to update each field. Takes 2 minutes to update fields and then close the work order. ### 2/5 — Doesn’t work consistently *2026-07-09, version 11.0.3* Many times the app will just hang and your only choice is to not save your work and exist that screen such as create new ticket. These types of problems have been going on for a long time but I finally decided to rate the app. ### 2/5 — Untrustworthy Billing changes *2026-05-18, version 10.0.18* We’ve been using Freshdesk for a few years now and they have changed the service limits and billing multiple times. Feels like a hostage situation so we’ll be moving away from this company and their products. Nonprofits are both time and money starved and this company keeps wasting both of us. ### 3/5 — Please make the app better not worse.. *2026-04-30, version 10.0.18* I’m a fairly new customer. I was slightly disappointed with the app when comparing it to desktop version from the start. I was optimistic progress was more likely over time. However I did the update only a few days ago, this update has made the functionality on iPhone worse. I’m looking for improvements not slides backwards. If I could wind back to the previous version today I would? ### 4/5 — Great app.. *2026-03-21, version 10.0.15* Use this app all the time, it’s really good..but just wish the filter would save.. and not have to apply every time.. ### 4/5 — Dark Mode? *2026-03-05, version 10.0.13* When can we expect a dark mode update? This seems like a day 1 feature that’s missing and drop dead easy to implement. ### 2/5 — Let down *2026-02-18, version 10.0.11* I’ve never had to close and re open an app more in my life. The app won’t let you send a reply because the “body of the text is great blah blah blah” and you have to close and re open the app just to send a response. The app also has “a new update” to provide bug fixes but the app just sucks straight up Better off using your account through the browser ### 1/5 — Ticket view *2026-02-04, version 10.0.9* Can’t change viewing in ticket to show newest reply first. ### 3/5 — Ok but needs more functionality *2026-01-29, version 10.0.8* Some key features of Freshdesk on the web are missing in the app version. The app does not show the ticket summary section, and now the app does not let you see the conversation thread with newest messages on top. ### 2/5 — Used to be good *2026-01-28, version 10.0.8* They started messing with this application a couple of months ago and obviously don’t do any testing. Took out good features then put them back in.. It doesn’t appear that they ask their customers what they want or what’s broken. Disappointing. ### 1/5 — Reply Error + No Mobile Web View = Frustrating Experience *2026-01-20* I’m consistently running into an issue when replying to tickets: Freshdesk throws an error saying there’s “no data in the body of the message,” even though I’m clearly responding to existing text. Because of this, I can’t reply through the app at all. My only workaround is switching to the web version on mobile, but that loads the full desktop site, which is extremely difficult to use on a phone. A proper mobile‑optimized web version would at least make this manageable until the main issue is fixed, but unfortunately that doesn’t exist. Overall, this bug makes handling tickets on mobile far more complicated than it should be. ### 2/5 — Not ideal for composing responses *2026-01-18, version 10.0.6* Just use something else. The text editor in this product (objectively the most important component of a support product), is frustrating to use. ### 1/5 — Awful update *2026-01-16, version 10.0.6* What on earth have you done to the mobile app? Nothing makes sense ### 2/5 — Generally poor experience *2026-01-10, version 10.0.6* Overall app experience is average at best. Sending ticket updates which includes Windows file paths end up having the special characters striped (slashes etc) from the message, line breaks/return lines aren’t always honoured even though they appear in preview and the insert content & canned response preview text is absolutely tiny. ### 1/5 — Sort Conversations *2026-01-09, version 10.0.5* Show newest on top ### 1/5 — New App *2026-01-07, version 10.0.5* Layout of tickets on app has changed, web version is OK. App version has removed formatting on import ### 2/5 — Each update does not really improve behavior *2026-01-03, version 10.0.5* Latest update no longer allows to get the latest reply on top of the thread. Each discussion is now presented with oldest reply at the top. On long threads, this forces you to scroll all the way down. Also, still missing a button/shortcut to go the next ticket without the need to go back to the main listing. ### 3/5 — Works, but the font is really small after last update. *2025-12-30, version 10.0.4* I don’t see any options to change the font. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stops working if you don’t update it! *2026-08-17, version 11.1.7* Forces you to update else stops working, when i skip an update even if just once i can’t open a ticket until i update ### 1/5 — N *2026-07-31, version 11.1.5* Every time there’s an update, the app just crashed ### 1/5 — Always something broken *2026-07-29, version 11.1.5* Genuine piece of garbage app they always update and break something else ### 1/5 — Horrendous company *2026-06-08, version 10.0.18* The manner in which they do business is scandalous. Their customer service is inept and they absolutely refuse to let you cancel services. Avoid at all costs. ### 1/5 — Mint is JUNK *2026-05-29, version 10.0.18* The scaling in this app is an utter joke. Good luck trying to see a semi long ticket title. I would give it more stars, but they are actually making the app worse over the last eight years I’ve been using it ### 1/5 — Dead app *2026-05-02, version 10.0.16* Removed free tier - lost access. ### 1/5 — Image attachment hangs *2026-04-24, version 10.0.16* Keeps hanging indefinitely when I attach images ### 1/5 — bad for maintenance *2026-04-22, version 10.0.16* constant updates that remove features I cannot select the specific location as the menu disappears when I hit update on the iPad. ### 1/5 — Slowly becoming garbage *2026-03-04, version 10.0.13* App started off great when it was first released ever since the last update came out whenever you dictate a reply from your phone or only records half the message and then only sends the client half of a reply. Trying to reply and mark things as pending client response also does not work half the time. For what we pay, Freshdesk is slowly becoming garbage. Please stop changing what works. ### 1/5 — bad for maintenance *2026-02-23, version 10.0.11* constant updates that remove features ## Most praised reviews (10 highest-rated) ### 5/5 — No notifications for ticket updates *2026-06-22, version 11.0.2* For new tickets I get a notification, but for a customer that responds I don’t. I’ve updated and tested everything but nothing seems to work. I also have it enabled in Apple settings and in the Freshdesk app with everything on. ### 5/5 — Voice to text no longer works *2026-02-03, version 10.0.8* Since the last update, voice to text no longer works in this app. Please fix this. ### 5/5 — Wish *2025-11-13, version 9.8.6* Love the ticket system - I wish there were a spot for Department. We have too many employees to recognize names. Thank you for any consideration. ### 5/5 — Excellent Tech Support Ticket System. *2025-06-19, version 9.8.3* I started using Freshdesk a few years ago after having used several other systems. It is the best system of its type that I’ve found. ### 5/5 — Easy to use *2025-01-17, version 9.7.3* Has all the features I need on the go. Works really well! ### 5/5 — Hold my filter *2024-12-16, version 9.7.2* It won’t hold my selection and there is no option to save my preferences ### 5/5 — Tech support *2024-09-14, version 9.6.1* Great app only thing is person sending support ticket doesn’t know if it went thru or what time it was sent. Only the person receiving can see that ### 5/5 — Works well and keeps us on top of service issues *2024-09-09, version 9.6.1* Straightforward and easy for staff to use. I don’t know exactly how long we’ve been using this for our service and Returns but it’s definitely well over 10 years so I guess that says it all. ### 5/5 — Great App get and check it out! *2023-12-11, version 8.8* This cool app lets you do tickets on the go, in the office, and wherever else you could need to do business. It is the way I organize my life, business, and everything in it. ### 5/5 — Saves me when I need to be on the go *2023-12-01, version 8.7.1* I work remotely, and have had to travel a bit lately, and when I discovered the FreshDesk app it totally changed how I am able to respond to tickets. It’s limited in some capacities for the phone compared to desktop (what app isn’t?) but this has been a FANTASTIC discovery of a work related app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*