# FreshDirect: Grocery Delivery — user reviews > 211 indexed App Store user reviews of FreshDirect by FreshDirect, rated 4.80/5 from 29,561 ratings. - Source: https://appshunter.io/ios/app/freshdirect-grocery-delivery/id346631494/reviews - App overview in markdown: https://appshunter.io/ios/app/freshdirect-grocery-delivery/id346631494.md - Rating breakdown: 5★ 26,202 · 4★ 2,081 · 3★ 539 · 2★ 222 · 1★ 517 ## What do users think of FreshDirect? Overall sentiment: mixed **Pros** - 🚀 Convenient delivery service - 🔓 Reliable inventory - 👍 Fresh and high-quality products - ⏱️ Easy to order and update cart - 💳 Competitive pricing **Cons** - 🐛 Buggy and unstable app - 🔍 Poor navigation and search functionality - 🕰️ Delayed or missing deliveries - 📦 Inconsistent packaging and handling - 🚫 Lack of accessibility for screen readers **Commonly reported bugs** - App crashes during checkout process - Address and payment info not saving properly - Incorrect product availability and pricing - Syncing issues between app and website - Unresponsive search and navigation **Most requested features** - Add shopping list functionality - Improve product review and rating system - Allow customization of frequently ordered items - Provide better delivery time slot management - Enhance in-app customer support options ## Newest reviews (18 of 211) ### 2/5 — buggy and getting worse *2026-08-18, version 14.3* I’ve been a customer for years. The app is a mess and keeps getting worse. Painful and buggy to use. Constantly have to re-add items to the cart because the UI says things were added but then they are not there. Hire better engineers or have better software quality control please!! ### 2/5 — New updates are really obnoxious *2026-08-11, version 14.3* I have been a loyal customer for nine years. They have been making updates to both their website and the app. On the app, the payment method always defaults to Apple Pay. I have to manually change it to a different payment method each time I make a change to my cart. There is no way to choose your default payment method. Also, if I put items in my cart on the website, they do not show up on the app. I have to put the identical items in my cart on the website into the cart on the app. They are not in sync. They have also started substituting items if they are out of stock of the item you ordered. There is no option to select alternate substitute items like on every other shopping app. Also, you can’t opt out of the substitution. You do not have a choice. They used to just tell you an item you ordered was out of stock. Now they substitute an item, and a customer service rep told me you do not have a choice about this. There are other changes too that I find really obnoxious and unfriendly to users. ### 2/5 — Stopped working *2026-08-10, version 14.3* The app stopped working two days ago. No update available. Opens briefly then shows error message. Before that it was a good app. ### 3/5 — New updates are garbage *2026-08-07, version 14.3* Update #4 8/7/26 I stand by my initial garbage assessment. It doesn’t take 2 weeks to fix this mess. Still having issues modifying cart. I made changes and it looked like it saved for my delivery this morning but no. It didn’t save. Sucks not to be able to easily change the cart. Update #3 7/30/26 Still having issues with time slot selection. This was never a problem before. Now I can’t get next day service. It’s like holiday scheduling. Update #2 7/29/26 Problems appear to be resolved now. Will continue to monitor and if no problems this gets bumped back to 5 star. Update 7/29/26 Sill garbage. Any attempt to modify the cart now fails. I get the oops page if I attempt to modify through orders. I don’t get a modify page if I go through the home page order. If by some chance I do get into the cart, it doesn’t modify. I’ve uninstalled, restarted phone, and reinstalled. I’ve tried going through the internet homepage. The whole site is screwed. Who tf did this? 20 years it was working fine with an occasional glitch but is now basically unusable if you can’t modify the cart. And no, I’m not going to be gaslit into a pointless call to spend my time troubleshoot your problems. Update 7/27/26 Still garbage. Tried to update cart, it reverts to a new cart. Problems with payment - it keeps asking for Apple Pay even though I’ve sent my Amex as default. Time slots were unavailable for 4 days. I’ve written to customer support and was met with someone rude. Eventually someone else resolved the time slot issue but everything else is buggy. The developers hate this corporation. As a 20 year veteran of FD, I found this a surprising lack of interest in the customer and now is just about the worst app I use on my iPhone. This app was working just fine. Now it is impossible to update cart when the order has been placed. Just garbage. ### 2/5 — Bring back the option to request a credit *2026-08-06, version 14.3* The new app version crashes constantly, doesn’t save cart items, and removes the option to request a credit. I get orders constantly and sometimes items are crushed, defrosted, or missing—don’t make me deal with an AI chatbot to get credit on my order when it’s your company’s mistake. ### 2/5 — Keeps freezing and not loading *2026-08-04, version 14.3* The app used to be good however recently it keeps freezing, and I have the most recent update ### 3/5 — New updates are garbage *2026-07-30, version 14.3* Update #3 7/30/26 Still having issues with time slot selection. This was never a problem before. Now I can’t get next day service. It’s like holiday scheduling. Update #2 7/29/26 Problems appear to be resolved now. Will continue to monitor and if no problems this gets bumped back to 5 star. Update 7/29/26 Sill garbage. Any attempt to modify the cart now fails. I get the oops page if I attempt to modify through orders. I don’t get a modify page if I go through the home page order. If by some chance I do get into the cart, it doesn’t modify. I’ve uninstalled, restarted phone, and reinstalled. I’ve tried going through the internet homepage. The whole site is screwed. Who tf did this? 20 years it was working fine with an occasional glitch but is now basically unusable if you can’t modify the cart. And no, I’m not going to be gaslit into a pointless call to spend my time troubleshoot your problems. Update 7/27/26 Still garbage. Tried to update cart, it reverts to a new cart. Problems with payment - it keeps asking for Apple Pay even though I’ve sent my Amex as default. Time slots were unavailable for 4 days. I’ve written to customer support and was met with someone rude. Eventually someone else resolved the time slot issue but everything else is buggy. The developers hate this corporation. As a 20 year veteran of FD, I found this a surprising lack of interest in the customer and now is just about the worst app I use on my iPhone. This app was working just fine. Now it is impossible to update cart when the order has been placed. Just garbage. ### 3/5 — Good for staples and some good produce *2026-07-28, version 14.3* Prepared foods lack variety, often 4-minute meals are over salted and low quality. Deli salads pretty good. I rely on for basics. Good delivery service. ### 2/5 — App keeps crashing *2026-07-22, version 14.3* When the app works it’s great, but I tried to open it today and it just kept crashing. ### 4/5 — Good Services, Prices Too High *2026-06-10, version 14.2.1* I have been a long time customer of FreshDirect. I find their food is fresh, delicious and the service is excellent. Lately, though, I am finding FD products priced significantly higher than my local market. Too often I can find the same product, with the same quality, at a much lower price. For example, organic blackberries are $1 cheaper at my local market. That’s a cost savings that is hard to ignore. Also, products I’ve been able to get through FD in the past are no longer being carried. That means I can’t do my whole shop using FD. ### 2/5 — Service has gone way down *2026-06-08, version 14.2.1* When Fresh Direct was initially In Philadelphia, it had amazing service: consistently high quality offering of food, excellent customer service, and on-time delivery. They came back to Philadelphia under new management and the service experience had been totally different. I bought a year delivery pass, but once it’s over I won’t be ordering from here again. Most of the time there isn’t no timeslot available for several days. They have been late every time I’ve ordered, even by several hours. Once they delivered only about 1/3 of my order. It’s also very expensive, though that likely just tracks increased inflation expenses. I miss the old Fresh Direct. I used to love it! ### 1/5 — All messed up *2026-06-01, version 14.2.1* I have been a member of Fresh Ditect since 2018 and when it works properly it is great but the service has been very screwed up for quite some time, even worse since Mark left. This weekend I was locked out of my account and had to log in again, despite requesting on numerous occasions that I stay logged in. I finally got it straitened out and chose a new password, 4Qfreshdirect ### 1/5 — DeliveryPass Sign Up Sketchy *2026-05-22, version 14.2* Don’t accidentally tap Delivery Pass at checkout because it doesn’t allow you to uncheck. Delivery Pass removed 19.99 delivery fee but added 9.99 service fee and 12.99 subscription fee! Don’t put up with this. ### 4/5 — Overall decent app *2026-05-17, version 14.2* Glad that the star rating is back on fresh items (at least for 3 stars and above) - it makes it easier to decide what to buy. However, please fix your credit request section - if you try to leave a comment, the keyboard completely blocks the field you are typing in. I have no idea if there are typos or if autocorrect has changed what I typed in. And there’s no way to review what was typed before submitting. ### 2/5 — Convenience at cost *2026-05-16, version 14.2* The markup is substantially higher than places like Thrive Market or Amazon and then they don’t even have basic organic and healthy products that I can find at any Whole Foods or moms organic and certainly which I can find online. I really expect a more comprehensive inventory from online shopping. ### 1/5 — Slow *2026-05-15, version 14.2* Please help, it's so slow that it makes my experience unpleasant ### 2/5 — So bugging *2026-05-13, version 14.2* Overall, I love Fresh Direct, but the app is horrible. I can’t find items by searching for that specific item but can find it in my previous bought section. The keyboard doesn’t work sometimes and I have to open and close the app for my started order to show up. It’s just frustrating to use. ### 1/5 — Problems connecting to your site/ app *2026-05-13, version 14.2* Cannot access my account. The message you are sending is I am not connected to the internet- which simply isn’t true. Every other app/ website is up and running so that is incorrect. I am trying to fix an order but can’t spend my whole day fooling around with this nonsense. I’ll have to shop elsewhere. ## Most critical reviews (10 lowest-rated) ### 1/5 — App keeps crashing *2026-08-27, version 14.4* The app no longer works after the latest app version update. Opens and shows FreshDirect sign but then nothing happens. ### 1/5 — Horrible and buggy *2026-08-16, version 14.3* I have been a customer for years. The app gets worse every month. There's a persistent problem with updating orders. It freezes if you try to add a promotion code. You have to close and reopen it several times. It uses Apple Pay by default because the credit card I have used for years is connected to my Apple Pay account but I don't want that and there isn't a way to stop it. The search function is absolutely inaccurate. I could go on. Whoever designed this app should be ashamed of themselves. ### 1/5 — App keeps crashing *2026-07-29, version 14.3* App keeps saying “Oops something’s wrong…” after the current 26.6 IOS update ### 1/5 — This company is going down the toilet *2026-07-29, version 14.3* Their app stability is terrible. I am a 29-year customer and they have never been so bad. Stay away. ### 1/5 — New app update *2026-07-24, version 14.3* I honestly feel that this app update was created by an intern or a family friend. It has improved a bit but still pretty terrible overall. But I will continue to use the app and most likely complain to anyone around me after I place my order. Now the payment section has bugs . ### 1/5 — Deceptive offers *2026-07-23, version 14.3* You offer a promotion that is limited to specific delivery times but then you claim all those time slots are not available. ### 1/5 — New updates are garbage *2026-07-18, version 14.3* This app was working just fine. Now it is impossible to update cart when the order has been placed. Just garbage. ### 1/5 — Terrible prices and even worse delivery *2026-06-20, version 14.2.1* Always late, most recently they only delivered me 3/18 items I ordered through their awful subcontracted drivers with non-refrigerated personal cars ### 1/5 — Constant expired/spoiled food *2026-06-05, version 14.2.1* The last few months quality continues to decline. The shoppers are packing food that is spoiled, including meat where the plastic is full of air. I open it anyway to confirm what I already know, it’s spoiled. Why continue to pick products that are bad, the only good thing is their consistent poor quality means I shop myself more now. Turned off the auto renew and when my pass expires I am done. ### 1/5 — Very, very, very dissatisfied and disappointed *2026-06-02, version 14.2.1* The quality has gone down tremendously. I don’t have a problem paying extra for things but to get my food delivered by a civilian that smokes marijuana in an unrefrigerated vehicle is absolutely disgusting and abysmally pathetic clean up your act or you won’t be open much longer. I’ve been a customer since 2010 and unfortunately the quality has gone down tremendously since the new ownership has taken place !!!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — VoiceOver accessibility *2026-08-13, version 14.3* I’m visually impaired and use VO to mavigate the FD app. I’m used to having to do work-arounds when a button, for example, is non responsive. I can only do this because I have enough sight to see the screen and navigate these instances without VO. But recently the app is now unresponsive when I double tap on Photos. This means I can only tap on type to hear a response. I was trying to figure out how to communicate directly with the developers and noticed that they responded to reviews. Can you please fix this issue Delting and reinstalling the app has never fixed any issue I have had with the app. Thanks ### 5/5 — Delivery *2026-07-30, version 14.3* I’m in a wheelchair and the driver’s always come to me very helpful ### 5/5 — Everton Leroy Drakes *2026-04-03, version 14.1* Awesome! ### 5/5 — Grandmother *2026-02-25, version 14.0* It was a very easy website to use they gave you various times of delivery which are greatly appreciated. Offered products that were named brand and familiar. ### 5/5 — Bad app *2026-02-21, version 14.0* Modifying orders takes too many steps. On Apple devices this app is not only slow and clunky, it leads to the iPhone or iPad freezing, requiring multiple forced shutdowns. ### 5/5 — Loyal customer *2026-01-25, version 14.0* FreshDirect offers consistently fresh food and a user-friendly app that makes ordering easy and convenient. Their service is reliable, with items arriving well packaged and thoughtfully prepared. I particularly enjoy their prepared food options. It’s also great that they recognize customer loyalty by occasionally including ‘free items’. ### 5/5 — Always reliable *2026-01-20, version 12.17* I love Fresh Direct, plain and simple. ### 5/5 — Best grocery delivery service in NYC *2025-12-26, version 12.17* Always accurate and on time ### 5/5 — First time order *2025-12-12, version 12.16* Super easy to navigate and great variety and selections of my favorite foods. ### 5/5 — Definitely worth the money! *2025-11-05, version 12.13* Consistently excellent quality and reliable service. A wonderful way to shop. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*