# FreshGoGo Asian Grocery & Food — user reviews > 132 indexed App Store user reviews of FreshGoGo Asian Grocery & Food by Freshgogo Inc., rated 4.30/5 from 1,368 ratings. - Source: https://appshunter.io/ios/app/freshgogo-asian-grocery-and-food/id1171042940/reviews - App overview in markdown: https://appshunter.io/ios/app/freshgogo-asian-grocery-and-food/id1171042940.md - Rating breakdown: 5★ 944 · 4★ 193 · 3★ 53 · 2★ 25 · 1★ 153 ## What do users think of FreshGoGo Asian Grocery & Food? Overall sentiment: negative **Pros** - 🚀 Convenient delivery - 🍲 Wide selection of Asian groceries and restaurant dishes - 👍 Fresh and high-quality products - 💰 Reasonable prices - 🕰️ Timely delivery **Cons** - 🐛 Frequent stock issues and last-minute cancellations - 🕰️ Unreliable and delayed delivery - 🤖 Poor app performance and user experience - 🚫 Limited delivery coverage - 🤷‍♀️ Unhelpful and unresponsive customer service **Commonly reported bugs** - App crashes and freezes - Incorrect address detection - Inability to apply coupons and discounts - Inconsistent display of product information **Most requested features** - Add delete and edit functions for orders - Improve app stability and user interface - Expand delivery coverage to more areas - Enhance communication with customers about stock availability and delivery status ## Newest reviews (11 of 132) ### 4/5 — Fresh Groceries *2025-03-10, version 6.9.4* More fresh than weee, but can not do the second day delivery ### 4/5 — Fresh food *2025-03-08, version 6.9.4* They delivered food even fresher than what I got from market. And you can get food from New York restaurants. Cool ### 5/5 — Smooth and easy to use *2025-02-05, version 6.9.3* Very user friendly interface ### 5/5 — 经常用 很方便 *2025-02-04, version 6.9.3* 能买到多种蔬菜水果 价格便宜 ### 5/5 — freshgogo好用 新鲜 便宜 *2025-02-03, version 6.9.3* 送货准时 菜品新鲜 价格优惠 种类全 非常棒 五星推荐 ### 5/5 — good app *2025-01-30, version 6.9.3* it is a good app. It is very convenient especially when you don’t have time to buy food on weekends. I like this. ### 5/5 — Lots of options *2025-01-29, version 6.9.3* Great app with many options from groceries to restaurants dishes. ### 5/5 — Convenient *2025-01-26, version 6.9.3* Variety of products, good customer service, your choice of delivery date. ### 5/5 — Good service *2025-01-23, version 6.9.3* Customer service is great! Hope to have more products in the future. ### 5/5 — Nice app *2025-01-18, version 6.9.3* Super convenient to get Asian food ### 5/5 — great way to get fresh asian food *2025-01-17, version 6.9.3* love this app ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute garbage. *2026-05-28, version 4.3.8* Cannot add a valid address for shipping. When you do add an address (if you can get it to work), it nearly doubles the price of the items in your cart (before shipping charges). This is one step away from being a scam, if it’s not there already. ### 1/5 — 什么叫邮寄全美 *2025-12-17, version 4.3.8* 哪有什么邮寄全美的，邮寄va州，都没办法邮寄，广告打那么的响， ### 1/5 — App does not work *2025-12-08, version 4.3.8* Not sure what happened, app used to be great with no complaints. Now I am unable to purchase anything as the app says it’s unable to deliver to my address. I tried other addresses and still does not work, I tried calling and no one is available, I tried chat and no one is available. I know they got bought out but I am not sure how they are still functioning at this point. It’s been months! Terrible. Really terrible. ### 1/5 — Horrible *2025-11-05, version 4.3.8* Will not let me type in my address nor would say my address exists, will not send a verification code 3 times! And I only wanted to order one thing. My phone number and email wasn’t valid either nor was my password even though everything was typed in correctly. ### 1/5 — 配送范围变小了 *2025-10-28, version 4.3.8* 以前可以送达我家这边 现在说不支持送货上门了 估计配送范围变小了。只好用别家了 Weee什么的都还能送我们这边 ### 1/5 — 无法定位 *2025-10-02, version 4.3.8* 软件有bug请更新 ### 1/5 — 服务态度非常差 *2025-09-10, version 4.3.8* 送货永远都没有按时间送 ### 1/5 — 每次都缺货 强烈不推荐 避雷 *2025-05-18, version 6.9.9* 经常遇到配送当天缺货的情况，只是单方面通知缺货和退款，没有提供换货等选择。因为很多时候是因为某几样东西去凑单，到配送日当天才通知主要的那几样东西没有了，严重影响到我们消费者的安排。联系客服说既然我想要的东西没有了就给我取消订单吧，其他的也都不要了。客服说，结单后不能取消订单。那么为什么结单前有货，结单后没货了。他们能在结单后变动我们的订单，我们消费者什么都做不了。客服还说商家临时通知没货了，他们也没办法。那这就是Freshgogo的问题，怎么去和商家协商，制定一个更好的计划，而不是让我们消者去承担后果，被耍得团团转。有一次一共就买五样东西，到了配送日通知三样没货，到手两样。那我找你提前好几天订货干嘛？ ### 1/5 — Terrible delivery schedule *2025-02-15, version 6.9.3* I’ve been using FreshGOGo on and off in the past two years and their delivery schedule was always unreliable. Sometimes they’ll let frozen food stay in regular truck for 5-6 hours during hot summer. Multiple times, I had to request for refunds because food was not good anymore due to their delivery delay. This time when I placed the order, the delivery time showed as Friday evening, which fits my schedule, so I proceeded the order. When Friday approached, they just casually changed the delivery time to Saturday without a specific time range. I contacted the customer service to request a cancellation because I wouldn’t be home on Saturday and did not want frozen food sat outside for whole day. No luck with that, then I asked if they can tell me the estimated delivery time or arrange to deliver mine in the early morning. The representative said they’ll contact the driver manager and then never get back to me. Very bad experience and will not use it anymore! ### 1/5 — 评分给积分 *2024-10-15, version 6.9* 那就评 ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2025-06-04, version 4.3.8* The best ### 5/5 — 很方便很全面 *2025-03-30, version 6.9.5* 东西种类很全面，对于我这种理中超比较远的，也很方便。省去不少时间。 ### 5/5 — Good and convenient *2025-03-20, version 6.9.5* Fair price and home access to many good restaurants that are not available locally. Highly recommended. ### 5/5 — Convenience *2025-03-19, version 6.9.4* Good and fast delivery ### 5/5 — 最好的生鲜购物平台 *2025-03-17, version 6.9.4* 食材新鲜、质量优选，而且送货上门，方便快捷，原本喜欢实体店的我，成了网上购物的拥趸 ### 5/5 — easy to use *2025-03-12, version 6.9.4* not bad, recommend ### 5/5 — Like it *2025-03-11, version 6.9.4* So far so good ### 5/5 — 好 *2025-03-06, version 6.9.4* 很多好吃的都可以买到了，支持 ### 5/5 — Good *2025-02-27, version 6.9.4* It's a awesome grocery buying app for Asian people! ### 5/5 — My favorite grocery app *2025-02-20, version 6.9.4* I love how FreshGoGo takes care of all their frozen products! Every time I shop locally, I enjoy using their handy thermal bag. The food is super tasty, and the fruits and veggies are always so fresh. It's a great experience! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-27.*