# Freshii — user reviews > 138 indexed App Store user reviews of Freshii by Foodtastic Inc, rated 4.80/5 from 965 ratings. - Source: https://appshunter.io/ios/app/freshii/id1027698558/reviews - App overview in markdown: https://appshunter.io/ios/app/freshii/id1027698558.md - Rating breakdown: 5★ 876 · 4★ 58 · 3★ 7 · 2★ 3 · 1★ 21 ## What do users think of Freshii? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Customizable options - 🚀 Fast and efficient - 👍 Friendly staff - 🚀 Quick pickup - 👍 Fresh and healthy food **Cons** - 🐛 Buggy app - 💰 Hidden fees - 💰 Mandatory tips - 🔒 Account issues - 🐛 Crashes and glitches - 🐛 Payment problems **Commonly reported bugs** - Cannot log in - App crashes frequently - Issues with adding gift cards - Points not working - Ordering process not working **Most requested features** - Reorder favorite items - Ability to cancel orders - Better loyalty program - Allergen information - Delivery option ## Newest reviews (10 of 138) ### 3/5 — Why auto-select a far delivery location? *2026-06-15, version 5.2.0* There's a Freshii beside my house yet the delivery selection was from a spot not even close to me. Waste my time, the driver's time, and the food arrives cold. ### 2/5 — Good but Flawed *2025-08-14, version 5.1.2* The app is pretty good but it has some annoying flaws. For example, the app forces you to pay an eco fee for a bag in BC and it somewhat sneakily defaults to adding a tip without an easy option not to tip. The bag should be optional and I shouldn’t have to manually type in $0 to change the tip. ### 3/5 — Decent app but tip?? *2025-05-14, version 5.1.1* It’s a decent app but why does it keep putting a tip in even when I say no tip? Frustrating tip culture. ### 2/5 — Stop defaulting a tip *2025-04-13, version 5.1.1* When placing an order, it’s not cool to default a tip. The default should be zero and and if I want to tip I will. Often I have forgotten about this and now I’m paying $5 more and I’m picking up my own order. This is NOT cool. ### 4/5 — Good healthy fast food *2025-03-11, version 5.1.1* Wish it was a tad cheaper to deliver ### 4/5 — No Customer Support *2025-03-07, version 5.1.1* No Support to report missing order ### 4/5 — Greatly improved app *2025-02-24, version 5.0.1* The app has a few issues, like quit unexpectedly when selecting my location, but is much better than it was a few months ago. ### 2/5 — Automatic tip charged *2024-12-16, version 5.1.0* I selected for pickup and automatically 15 percent tip is charged. ### 4/5 — Doesn’t allow for protein opt out *2024-09-12, version 5.1.0* Usually I have no issue but for some reason, even with selecting the offered option of “No Protein”, I couldn’t check out until I selected a protein. That’s annoying. ### 4/5 — Always FRESH & DELISH! *2024-09-12, version 5.1.0* I appreciate the care that is put into all of my meals. The staff is fantastic and the food is delicious! ## Most critical reviews (10 lowest-rated) ### 1/5 — automatic tipping scam *2026-02-07, version 5.1.3* they automatically add a tip for pick up, a tip for WHAT??? ### 1/5 — No tracking *2026-01-23, version 5.1.3* I ordered my food using app. I don’t have no tracking information on this ### 1/5 — Broken app *2025-08-06, version 5.1.1* Cannot make an account, get stuck in a loop asking me to update when the app hasn’t had an update in almost half a year and I just downloaded the app ### 1/5 — Cobb salad *2025-08-05, version 5.1.1* They forgot my dressing ### 1/5 — Very buggy app that does not apply discounts *2025-07-04, version 5.1.1* This app on multiple occasions do not apply discount offers. The app is laggy and responds slowly, often causing order to go through without you intending it (dark pattern lurks in this app). The app also has no way of canceling order. You are forced to contact email support. By that point the store would have made the food and you are on the hook for the payment whether you pick up the food or not ### 1/5 — Cannot log in *2025-02-19, version 5.1.0* I cannot log in. I try to reset password and it tells me to login with a Google account. I do not want to. I want to reset the password on my current account. ### 1/5 — Rips you off *2025-01-13, version 5.1.0* 1. Charges a bag fee even when i am NEVER given a bag with my order 2. Adds a tip automatically and hides it at the bottom ### 1/5 — No way to add or use gift cards *2024-12-11, version 5.1.0* Totally useless and frustrating app. No spot to add a gift card to use, so have to go in store to order if you have a gift card. I’m immune compromised and was given gift cards for my birthday so I could order o line and pick up in store. Super frustrating ### 1/5 — Points don’t work *2024-11-25, version 5.1.0* Incredibly frustrating to have 2888 points and now be able to redeem them, both in app and in store. False advertising to have big signs up in store promoting an app that doesn’t even work. Do better freshii. ### 1/5 — What happened? *2024-11-15, version 5.1.0* The app has gotten so much worse it’s practically useless, not user friendly at all - what happened with the company? The brand looks so tacky and outdated now. Bring back 2021 Freshii! ## Most praised reviews (10 highest-rated) ### 5/5 — Very nice *2026-06-07, version 5.2.0* The food was delicious ### 5/5 — MrsM *2026-03-05, version 5.1.3* I have never had a bad meal from this location! The owner is fantastic, personable and runs a clean and welcoming business. ### 5/5 — Love! *2025-07-06, version 5.1.1* Easy to order and easy to change up ingredients & customize. ### 5/5 — So Easy! *2025-06-20, version 5.1.1* I love using the app to order and then breeze into the counter for a fast pickup! ### 5/5 — Cet application est parfaite pour commander en ligne *2025-06-17, version 5.1.1* Je recommande fortement ce restaurant car c’est une super alternative pour manger santé ;) ### 5/5 — Great app *2025-04-14, version 5.1.1* Great app, easy to use, and the orders are always on time. However one this to note is the coconut water is not available in app only in store. ### 5/5 — Love freshii *2025-03-31, version 5.1.1* Fresh, made to order I love it ### 5/5 — Always delicious *2024-10-18, version 5.1.0* Always yummy ### 5/5 — Works well *2024-09-24, version 5.1.0* Easy to order and customize my selections. ### 5/5 — Great spot *2024-09-17, version 5.1.0* Awesome service and always very fresh and neatly prepared!!! Not just stuff thrown in a bowl. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*