# FreshMenu: Food Ordering App — user reviews > 30 indexed App Store user reviews of FreshMenu by Food Vista India Private Limited, rated 4.45/5 from 495 ratings. - Source: https://appshunter.io/ios/app/freshmenu-food-ordering-app/id957179182/reviews - App overview in markdown: https://appshunter.io/ios/app/freshmenu-food-ordering-app/id957179182.md - Rating breakdown: 5★ 340 · 4★ 100 · 3★ 19 · 2★ 8 · 1★ 28 ## What do users think of FreshMenu? Overall sentiment: negative **Pros** - 👍 Wholesome, tasty food - 👍 Food still hot on delivery - 👍 Perfect proportion - 👍 Great quality, service, price - 👍 Variety of cuisines - 👍 Healthy eating options (salads) - 👍 User-friendly app - 👍 Easy navigation, zero clutter - 👍 Simple ordering process **Cons** - 😞 Lousy delivery - 😞 Delivery not on time - 😞 App doesn't update delivery status - 😞 Pathetic food quality - 😞 Overdose of lemon in soup - 😞 Too much corn starch in soup - 😞 Few veggies in noodles - 😞 Deceiving practices (auto-added membership) - 😞 Small quantity (kid's meals) - 😞 Small cake slices - 😞 Watered-down drinks - 😞 Spam app, no unsubscribe - 😞 App not compatible with iPhone - 😞 Payment option not working - 😞 Pathetic delivery service - 😞 Delivery agents unresponsive - 😞 Food poisoning from chicken burger - 😞 Quantities shrunk, prices increased - 😞 Meals too salty - 😞 Very poor service - 😞 Food poisoning - 😞 Awful service, no response - 😞 Service and delivery deteriorated - 😞 Cold food - 😞 Missing items - 😞 Low quality food - 😞 High prices for regular customers - 😞 Small portions - 😞 Poor food quality, not worth cost - 😞 Extremely unprofessional - 😞 Unstable app, refreshes often - 😞 App doesn't support older iPhones - 😞 App login errors **Commonly reported bugs** - App not compatible with iPhone - Paytm payment option not working - App doesn't update delivery status - App doesn't work on iPhone 5 - App refreshes frequently and is unstable - App doesn't let users login (index.html error) - App missing scroll to top feature on iOS **Most requested features** - Scroll to top feature for iOS app ## Newest reviews (10 of 30) ### 2/5 — Good food but... *2019-08-05* Food is fine but everything else is deceiving. Automatically adds the club membership to the cart, quantity is small - more like kids meals, cake is like half slice, drinks are watered down, ... will not be ordering any more.. **Developer response:** Hey Foodie! Can you please give us an order ID? We would like to speak to you to better understand the issue. ### 2/5 — App is not compatible with my iPhone. *2018-10-26* Food is awesome. Must try. App is however nt compatible with iPhone and Paytm option of payment doesn't work. ### 2/5 — Jack Daniel sauce is alcoholic *2018-02-19, version 8.5.0* How would i give it to my kids when it has a pinch of alcohol in it. Cold food, very less quantity. ### 1/5 — Low quality food *2017-08-14* Freshmenu used to provide good and hot food at appropriate price. However, that's not the case anymore. Food is usually delivered late, little hot but not like pizza, bad rice quality and high prices, specially for regular customers. New customers usually get high great discounts. ### 1/5 — Portions are very small - avoid now *2017-05-10, version 6.5.1* Portions are very small - avoid this I have for 3 small pieces of chicken and 2 spoons of rice for 220 ### 1/5 — Poor food quality, not at all worth the cost *2017-03-05* I ordered teriyaki chicken bowl and it looked nothing like the photo. There was no gravy, chicken was looking dull, soaked, and like baby potatoes instead of the reddish terikayi sauce. Threw the entire food. Very disappointed and won't order again. ### 1/5 — Extremely unprofessional *2016-08-07* The order was not delivered despite the app showing that it had been. Order was paid for beforehand. The call to customer care gets disconnected as no one answers the phone. Would not recommend Freshmenu to anyone. ### 1/5 — App Refreshes every now and then and very unstable *2016-03-19, version 4.2* App Refreshes every now and then and very unstable ### 1/5 — This doesn't work on iPhone 5 *2016-03-15, version 4.1* Its doesn't support iPhone 5. ### 1/5 — App does not even let me login *2015-03-14, version 1.0.2* Every time I try to login with my email id - I get some index.html error. Only benefit of this app is to see the menu ## Most critical reviews (10 lowest-rated) ### 1/5 — Good food lousy delivery *2020-01-20* Think they have stopped partnering with Swiggy in my area - just a KM away from their kitchen. App doesn’t update delivery status ### 1/5 — Riaz *2019-10-07* Bad **Developer response:** Hey Riaz! There is definitely something wrong here. Can we have a past order ID? We will use the details to check the account and call you. ### 1/5 — Spam App. No way to unsubscribe *2018-10-27* Keep sending SMS and no way to unsubscribe to this crap. Horrible horrible horrible ### 1/5 — Pathetic delivery and service *2018-09-12* The delivery agents are often drunk, do not respond to calls, have no answer to late deliveries, food can take 2 hrs to get delivered! The chicken burger is always poor quality and whenever consumed will get food poisoning, most likely due to the long shelf life of the chicken patty!! Quantities have shrunk to 50% and prices to 200% in the last 1.5 yrs since they started! Overall very poor bargain!! ### 1/5 — Worst then your Imagination *2018-07-12, version 9.3.1* Very poor service. Pathetic people to deal with. ### 1/5 — Food Poisoning *2018-06-26* Every time that I ordered from here i got food poisoning. The first few times it wasn’t that bad, but I gave them another try. They last time I ordered I was stuck in bed for two days straight. I’ll never be ordering from FreshMenu again. ### 1/5 — Awful service *2018-06-14* No response from the delivery executive as well as the FreshMenu team. Order isn’t delivered even in an hour with a promise of 45 minutes. ### 1/5 — Service and delivery detoriated rapidly *2018-04-30, version 9.0.0* For last few occasions my food has taken much longer than promised and your timer still sticks to the initial time promised despite that the delivery boy delayed it endlessly. So what is going on? I will look at cancelling my membership and really dropping the app. ### 1/5 — can't give zero star! *2017-09-25* Cold food wouldn't be an exaggeration. didn't receive all items, food quantity was way less than specified. will never order food from here again. ### 1/5 — App doesn't work on iPhone *2017-09-10, version 7.0* Your iPhone app doesn't seem to be working. It doesn't let the user click on Send OTP after entering the mobile number. Won't add addresses either. ## Most praised reviews (10 highest-rated) ### 5/5 — Soba noodles chicken with veggies *2023-05-21* Excellent, wholesome, tasty ### 5/5 — Food *2021-04-12* Delivery on time and food was still hot Perfect proportion I’m very satisfied ### 5/5 — Service and food are 👌🏽 *2020-10-03* My dad and I have been ordering from FreshMenu for years. You can’t beat their quality, service, and price point. We live in the Vasanth Nagar area. Not sure where the bad reviews are from- maybe another kitchen. ### 5/5 — Awesome food delivery app *2018-11-08* Get to choose from a variety of cuisines and has healthy eating options like salads:) I’m loving it! ### 5/5 — Wonderful App n easy way to order food *2015-12-14* Our family loved this user friendly app. Just one tap to taste different worldwide dishes. I suggest Freshmenu to all my Friends. ### 4/5 — Fab service but meals far too salty *2018-07-13, version 9.3.1* Great service, a good variety of foods. Fresh produce. Only negative is that the meals are far too salty. ### 4/5 — Easy to use *2015-09-20* Easy and intuitive navigation. Zero clutter. Great way to order in! Thanks for keeping it simple. ### 3/5 — Very poor service, don’t deliver on time. *2019-11-11, version 9.15.0* FM don’t deliver on time. They always take more than estimated time. Now it’s more than 1 hour 30 mins after placing the order. Delivery person says 20 mins more, app days 45 mins more. Etc and you don’t get food. Really crazy, seems to be fraud firm. I’m going to cancel my subscription. Very poor service ever seen! ### 3/5 — App is good *2016-10-18* I have no problem with the app except that it's missing scroll to the top feature from iOS since the time the app was released. In spite of so many updates to the app, that feature is still not implemented. ### 2/5 — Pathetic food *2019-09-11* Had ordered for lemon coriander soup and Hakka noodles. The soup had a overdose of lemon and unbelievable amount of corn starch. It was indelible. The noodles had hardly any veggies and would rate them as 1. A roadside noodle walls could have done a better job. Asit Sethi **Developer response:** Hey Asit! Can we please have the order ID? This should not have happened! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*