# Freshop Groceries — user reviews > 19 indexed App Store user reviews of Freshop Groceries by Freshop, Inc., rated 4.70/5 from 928 ratings. - Source: https://appshunter.io/ios/app/freshop-groceries/id1087032439/reviews - App overview in markdown: https://appshunter.io/ios/app/freshop-groceries/id1087032439.md - Rating breakdown: 5★ 770 · 4★ 91 · 3★ 32 · 2★ 19 · 1★ 16 ## What do users think of Freshop Groceries? Overall sentiment: negative **Pros** - 👍 User-friendly - 🚀 Convenient pickup option - 💡 Rewards card integration **Cons** - 🐛 Frequent app crashes - 🐛 Login/account issues - 🐛 Cart/checkout problems - 🔍 Poor search functionality **Commonly reported bugs** - App crashes after iOS 14.1 update - Can't add items from circular, 'product ID is invalid' error - Cart items not saving, even for logged-in users **Most requested features** - Add Apple Pay support - Improve app stability and reliability - Enhance search and product browsing experience ## Most critical reviews (10 lowest-rated) ### 1/5 — App glitches *2024-11-20* A few months ago the app started making me “login” again every time I opened the app. It wouldn’t save my cart anymore. I uninstalled it, then re-installed it. Now, as soon as I open it, it tells me there’s a new version available, and directs me to the App Store. However, it takes me to a different app that I don’t have nor do I want. ### 1/5 — Not working since this week *2024-05-03* Cannot log in nor place order and last update did not help!!!! Please Fix!!!!!!!!!!! ### 1/5 — Crash *2021-09-27* App crashes as soon as I open! Boo! ### 1/5 — APP CRASH WITH IOS 14.1 UPDATE *2020-11-01* Ever since I downloaded the iOS update to 14.1, I cannot open the App. It starts to load and then poof it disappears. I’ve tried numerous times and I’ve experienced the same crash. I even deleted the App, re-downloaded it and it STILL CRASHES. Please fix this issue. Thank you. ### 1/5 — Unhappy shopper *2020-10-22, version 20201003* Careful what email address you use as they appear to be selling email address without permission ### 2/5 — App could be better *2025-07-14* My partner and I tried to use the app on his phone and for some unknown reason it wouldn’t let us make an account on there. Fine whatever. We signed in as a guest and started putting things into the digital cart. Suddenly the phone glitches (not the apps fault) but then EVERYTHING that was in the cart was now gone. (Again, just the phones fault but I WISH there was some kinda saving thing on there even if you’re signed in as a guest.) I was super annoyed already because there were almost 20 things I had put into the digital cart. Whatever. I decide to go on MY phone this time. I then add everything I wanted originally into the cart. I then try to “clip and save” but I can’t do that as a guest ig, I then click to create an account and unlike my partners phone it DOES work for me. I’m happy. But then it brings me BACK to the main page and ONCE AGAIN it hadn’t saved ANY of the items that were in my cart. I decide to just give up and go to the store at this point. Super frustrating. ### 2/5 — Would be five stars if app remembered credit card info *2022-09-29* Very annoying to enter each time. ### 2/5 — A little clunky… *2022-01-15* A little clunky and not real user friendly. Search phrases are weird. Results returned are almost always complete. For example, one has to know to include “BH” for boars head deli meat? And if I search for ham the boars head doesn’t come up at all. Maybe this is the way the store has set it up but it needs to be more intuitive. There’s no way to do a thorough shopping trip with an app like this without getting frustrated. ### 2/5 — Need to add Apple Pay to app! *2020-12-01* Or if it’s there, it’s certainly not obvious. ### 3/5 — Frustrating app needs fixing *2026-01-12, version 20251030* When I sent snap shots of the app errors to the store they said I needed to update the app on Apple. I have what’s available as the newest update. There is nothing to update! Payment errors, can’t add items from the circular- “product ID is invalid”, consistently says “the request timed out”. ## Most praised reviews (9 highest-rated) ### 5/5 — Very good app *2022-01-20* This app is a lifesaver for me and it is getting better all the time. ### 5/5 — Great *2021-04-15* Awesome ### 5/5 — User friendly *2021-04-01* Some aspects better than Amazon! ### 5/5 — Pick up *2021-03-03* I’m so pleased that I can pick up groceries. I’m not able to walk through the store Thank you ### 5/5 — Happy customers! *2021-01-07* We love the fact that we can count on Y’all to do our shopping for us & pick up outside, without taking a health risk. Chris has willingly gone ‘above & beyond’ to help us so many times with so many things. We could not have done any of it without him or April, Mrs Janice & Janet! Thank You! I love the updates on the app! ### 5/5 — So convenient! *2020-12-06* This is great. However, I enjoy going into the shop as often as I can because I can zip through fast and they have great deals. I especially like the meat guys! But this is a nice option. I wish I could choose the pickup time first. ### 5/5 — Rewards card *2020-11-20* Love shopping on line! Great experience! Thank you for this service. Please let us know how we can add the rewards card to our order. Thank you so much!!!! ### 4/5 — I would give it 5 stars *2022-03-16* I wish some friends I know could use app too. But the app doesn’t allow them to use snap EBT. Like Walmart app does. I use my credit card. More people would use it if this app didn’t have so many limited options. Needs some improvement. No response from developers. Must not care. I may just go back to Walmart for this reason ### 3/5 — Looks good *2022-01-11* Doesn’t not function correctly at checkout --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*