# Freshsales — Sales CRM

> Cloud-based CRM for sales teams with built-in communication and pipeline management. (iPhone/iPad app by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/freshsales/id1073125057 (this page in markdown: same URL + `.md`)
- Developer: [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309)
- Category: Business, Productivity
- Price: Free
- Rating: 4.49/5 from 514 App Store ratings · 55 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 85 MB
- Languages: Arabic, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese and 4 more
- Released: 2016-06-22
- Data updated: 2026-08-21
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/freshsales/id1073125057/reviews.md

## What is Freshsales?

Freshsales is a cloud-based customer relationship management (CRM) solution. It comes with built-in phone and email, event tracking, contact scoring, automation, and integrations with a variety of apps.

The Freshsales mobile app for iOS makes it easy for you to access your customer data and track your sales pipeline on your favorite Apple device, wherever you are.

From the home page, get quick context into your tasks and appointments for the day. Use the in-app calendar to manage your appointments. Also, access Google Maps right from the app and even book an Uber to the location of your meeting. Plus you can add contacts, accounts, and deals, make phone calls, send emails, and change deal stages on the mobile app.

All edits are automatically synced with your Freshsales web app, so your customer data is always up to date. You can also use this app offline.

Users from Freshsales, Freshsales Classic, and Freshsales Suite on the web can use this mobile app.

## Key features

- Built-in phone and email
- Event tracking
- Contact scoring
- Sales automation
- Calendar management
- Offline access

## What do users think of Freshsales?

Overall sentiment: mixed

**Pros**

- 👍 Intuitive and user-friendly interface
- ⚙️ Easy to configure and customize without coding
- 🎯 Comprehensive feature set for sales management
- 💰 Affordable pricing compared to competitors
- 📱 Clean and simple app design
- 🔄 Good integration capabilities with other tools
- 📊 Effective for small to medium-sized businesses

**Cons**

- 🐛 Frequent app crashes and stability issues
- ⚠️ Unreliable reporting and analytics accuracy
- 🔌 Poor mobile app performance and functionality
- 📵 Limited iPad and landscape mode support
- ⏱️ Slow loading times for basic operations
- 🚫 Inconsistent feature availability across platforms
- 😤 Unresponsive customer support and refund issues
- 🔐 Login and authentication problems

**Commonly reported bugs**

- App crashes on launch or during use
- White screen appears after login
- Unable to scroll through full contact/lead lists
- Email jumping and scrolling issues
- Landscape mode not functioning properly
- Contact Activities section causes crashes
- Error 500 when using customized sales activities
- Keyboard accessibility issues in portrait mode
- Server errors preventing app functionality
- Notification settings not accessible
- Inability to delete emails from app
- Call quality issues with integrated calling
- Reporting data sync delays and inaccuracies

**Most requested features**

- Business card reader functionality
- Push notifications for SMS messages
- Multiple phone numbers per contact
- Bulk delete/edit operations for tasks
- Email viewing and management within app
- iPhone X and modern device optimization
- iPad landscape mode support
- Customizable alert tones
- Better Google Chrome compatibility
- Contact integration with phone's native contacts
- Geolocation tracking for contacts and deals
- Google Drive integration

## Recent user reviews (10 of 55)

All indexed reviews: https://appshunter.io/ios/app/freshsales/id1073125057/reviews.md

### 5/5 — CRM selection

*2026-01-02*

I’ve spent the last month doing a comprehensive review of sales CRMs as we transition away from Oracle NetSuite due building our own financial backend on blockchain. I looked at Freshsales, Salesforce, HubSpot, Zoho, Insightly, Pipedrive & Pipeline. 

I discounted Salesforce early due to it complexity, cost to maintain and need for developers.

Next I dropped Pipedrive and Pipeline because I could not attach the same person to many entities.

I then built out Freshsales, HubSpot, Zoho & Insightly.  I tried to use each one. All are capable CRMs.

I then discounted HubSpot, great for marketing but not as good for sales.

Insightly is just not modern enough.

Do that Freshsales & Zoho. I fully built out both and the further I got into the more Freshsales rose to the top. 

So focusing only on Freshsales I am very impressed with all its features and ease of use. No programming has been needed yet and I have been able to fully configure it myself . The more I use it the more I like it. I rarely take the time to leave a comment, but Freshsales is a great product. Well done.

### 1/5 — Completely Unacceptable

*2025-08-31*

They updated their app a month ago, that update completely broke the app for us (cannot use most of the time). Our production outage issue, a month later, still unassigned. Terrible.

### 1/5 — Extremely weak and buggy

*2025-08-19, version 3.86*

Don’t take my word for it, just read the version history. 

They have not added a single feature to the app in over a year. 

Every month or two, they update it with “bug fixes,” which themselves often introduce new, more detrimental bugs.

Ask yourself, how are they still dealing with bugs a full year after the last feature update (which was a trivial feature).

And by the way, they care even less about the Android version.

### 2/5 — Very hard to use

*2025-07-27, version 3.86*

This needs to be rethought very unintuitive

### 3/5 — Can’t edit

*2025-05-07*

It’s a bummer how you can’t edit. But must be fun customizing your own CRM. Can’t wait to us it. Oh and hopefully it’s as good with google chrome too ugh

### 5/5 — Great product

*2025-02-20, version 3.85*

This is a great product!

### 3/5 — New to me

*2024-12-20*

This app is new. Therefore my experience is fresh. So far navigating is fairly simple. I do see value here. As our team becomes more familiar, the value will present itself.

### 5/5 — Very easy to use

*2024-06-06, version 3.73*

I recently had the opportunity to use FreshSales, and I must say, it's one of the most user-friendly CRMs I've encountered. From the intuitive interface to the seamless integration with other tools, FreshSales truly simplifies customer relationship management.

### 1/5 — No quick options to turn off notifications

*2024-03-25, version 3.68*

No quick options to turn off notifications

### 1/5 — Extremely buggy and slow

*2023-12-27*

Basic things take for ever to load.

## Frequently asked questions about Freshsales

### What does Freshsales do?

Freshsales is a cloud-based customer relationship management (CRM) solution designed to help sales teams manage their pipeline and customer interactions. It offers features like built-in phone and email, event tracking, contact scoring, and automation.

### What are the key features of the mobile app?

The mobile app allows users to access customer data, track their sales pipeline, manage appointments via an in-app calendar, and integrate with Google Maps and Uber. Users can also add contacts, accounts, and deals, make calls, send emails, and update deal stages.

### Is Freshsales free to use?

The provided information indicates that the app is freemium, suggesting there is a free tier available. Specific details about pricing for advanced features or different subscription levels are not detailed in the description.

### What devices is the Freshsales mobile app compatible with?

The description specifically mentions the Freshsales mobile app for iOS, making it compatible with Apple devices. It also states that users from Freshsales, Freshsales Classic, and Freshsales Suite on the web can use this mobile app.

### Can I use Freshsales mobile app offline?

Yes, the Freshsales mobile app can be used offline. All edits made while offline are automatically synced with the Freshsales web app once an internet connection is re-established, ensuring your customer data remains up to date.

## Version history (last 5 releases)

### 3.89 — 2026-06-23

We’re always making improvements to Freshsales so that you don’t miss a thing.

### 3.88 — 2026-06-19

- We’re always making improvements to Freshchat so that you don’t miss a thing.

### 3.87 — 2025-10-13

Bug fixes: We squashed some bugs across the app.

### 3.86 — 2025-07-11

Bug fixes: We squashed some bugs across the app.

### 3.85 — 2024-12-04

Bug fixes: Making Freshsales a better place, one less bug at a time.

## Apps similar to Freshsales

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Salesmate – Sales CRM](https://appshunter.io/ios/app/salesmate-sales-crm/id1114709439) | 4.7 (618) | Free | Business |
| [Bigin by Zoho CRM](https://appshunter.io/ios/app/bigin-by-zoho-crm/id1454212098) | 4.7 (922) | Free | Business |
| [Capsule CRM](https://appshunter.io/ios/app/capsule-crm/id660292932) | 4.5 (44) | Free | Business |
| [Zendesk Sell](https://appshunter.io/ios/app/zendesk-sell/id488534576) | 4.6 (1,566) | Free | Business |
| [Insightly CRM](https://appshunter.io/ios/app/insightly-crm/id563017797) | 4.3 (291) | Free | Business |
| [OnePageCRM - Simple CRM System](https://appshunter.io/ios/app/onepagecrm-simple-crm-system/id692777054) | 4.8 (349) | Free | Business |

## More apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

- [Freshdesk](https://appshunter.io/ios/app/freshdesk/id849713306)
- [Freshservice](https://appshunter.io/ios/app/freshservice/id891265220)
- [Freshchat](https://appshunter.io/ios/app/freshchat/id1273666080)
- [Freshteam by Freshworks](https://appshunter.io/ios/app/freshteam-by-freshworks/id1273707854)
- [Freshcaller](https://appshunter.io/ios/app/freshcaller/id1424866045)

All apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED: https://appshunter.io/developer/849713309

## Related topics

[amis crm 2](https://appshunter.io/ios/topics/amis-crm-2) · [solve360 by norada](https://appshunter.io/ios/topics/solve360-by-norada) · [burrow crm](https://appshunter.io/ios/topics/burrow-crm) · [amo crm](https://appshunter.io/ios/topics/amo-crm)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*