# Freshsales — user reviews > 55 indexed App Store user reviews of Freshsales by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, rated 4.49/5 from 514 ratings. - Source: https://appshunter.io/ios/app/freshsales/id1073125057/reviews - App overview in markdown: https://appshunter.io/ios/app/freshsales/id1073125057.md - Rating breakdown: 5★ 379 · 4★ 40 · 3★ 19 · 2★ 11 · 1★ 33 ## What do users think of Freshsales? Overall sentiment: mixed **Pros** - 👍 Intuitive and user-friendly interface - ⚙️ Easy to configure and customize without coding - 🎯 Comprehensive feature set for sales management - 💰 Affordable pricing compared to competitors - 📱 Clean and simple app design - 🔄 Good integration capabilities with other tools - 📊 Effective for small to medium-sized businesses **Cons** - 🐛 Frequent app crashes and stability issues - ⚠️ Unreliable reporting and analytics accuracy - 🔌 Poor mobile app performance and functionality - 📵 Limited iPad and landscape mode support - ⏱️ Slow loading times for basic operations - 🚫 Inconsistent feature availability across platforms - 😤 Unresponsive customer support and refund issues - 🔐 Login and authentication problems **Commonly reported bugs** - App crashes on launch or during use - White screen appears after login - Unable to scroll through full contact/lead lists - Email jumping and scrolling issues - Landscape mode not functioning properly - Contact Activities section causes crashes - Error 500 when using customized sales activities - Keyboard accessibility issues in portrait mode - Server errors preventing app functionality - Notification settings not accessible - Inability to delete emails from app - Call quality issues with integrated calling - Reporting data sync delays and inaccuracies **Most requested features** - Business card reader functionality - Push notifications for SMS messages - Multiple phone numbers per contact - Bulk delete/edit operations for tasks - Email viewing and management within app - iPhone X and modern device optimization - iPad landscape mode support - Customizable alert tones - Better Google Chrome compatibility - Contact integration with phone's native contacts - Geolocation tracking for contacts and deals - Google Drive integration ## Newest reviews (15 of 55) ### 2/5 — Very hard to use *2025-07-27, version 3.86* This needs to be rethought very unintuitive ### 3/5 — Can’t edit *2025-05-07* It’s a bummer how you can’t edit. But must be fun customizing your own CRM. Can’t wait to us it. Oh and hopefully it’s as good with google chrome too ugh ### 3/5 — New to me *2024-12-20* This app is new. Therefore my experience is fresh. So far navigating is fairly simple. I do see value here. As our team becomes more familiar, the value will present itself. ### 4/5 — Trouble in customized sales activity *2022-11-10* The App is easy to use and view information, however in recent updates we notice an error in the area of sales activity. We create some customized sales activities and none of them, despite appearing in the app, wr were actually able to use. It is returning error 500. Can you help us with that? **Developer response:** Hi, Please update the app to the latest version and check. If the issue persists, please write to crm-support@freshworks.com so we can look into this. ### 3/5 — FreshSales - Good - But issues with Reporting *2022-07-29* Web based UI and App work well. Easy to configure with support of docs and chat. Biggest downside I’m experiencing is with the Reporting through the Analytics capabilities. Bottom line - there is an issue with the accuracy of report graphs and underlying tables. I’ve had multiple instances where totals are incorrect and groupings for bar charts simply ignore the content of the Group By field and will group as “- -“ or (no data) in the field. I have to open a support ticket. Each time the first “go to” reply to a support request for this issue is “Please wait 45 minutes after updating a record to run the report as it takes time for the data to sync with Analytics.” I then have to explain that it has been days, weeks, or months since the records in question were updated and the data is still wrong. They will then open a ticket and a few days later that report will be correct with the explanation that they did “something” on the “backend”. I never get input on the root cause - just that it’s fixed…until it’s not. Very frustrating that I can’t count on the accuracy of reports - that’s kind of the point of Sales Management via a CRM. This smacks of a serious infrastructure implementation issue that needs to be addressed. **Developer response:** Hi ChrisD-Canton. Sorry for the inconvenience and thanks for reaching out. Can you please write an email to crm-support@freshworks.com? We will connect and address your concerns leading to a satisfactory resolution. ### 1/5 — Bad *2022-04-17, version 3.42* Not made for our type of sales ### 2/5 — It often crashes *2022-03-31, version 3.42* Deleted couple of times and reinstalled. Still problem persists. Frustrating ### 3/5 — Calls don’t always work. *2021-04-13* We pair this with Freshcaller. I like the idea of things, especially when needing to work “on the go” and from my cellphone. When I make calls through the app, a lot of times people say they can’t hear me and get frustrated and hang up. **Developer response:** Hi JC-123. Sorry for the inconvenience and thanks for reaching out. Can you please write an email to crm-support@freshworks.com describing the issues you're facing? We will connect and address your concerns leading to a satisfactory resolution. ### 1/5 — Impossible to use *2021-02-09, version 3.14* You cannot log in ### 1/5 — Push notifications for SMS *2020-10-19* It’s critically important to be able to receive a push notification when an SMS message is received. Otherwise, we can’t be responsive. **Developer response:** Hi McGamer Man. Push notification for SMS is under development and will be available in future releases. ### 1/5 — Horrible Experience with people that don’t care *2020-08-30, version 3.6* This company is horrible. They lied to us to get us to switch and then we pay 400.00 to get started only to find out that it doesn’t do what we need it to. We paid for 5 users and we had 1 user building it out for 6 days and hit a dead end and we spent weeks trying to get them to refund us and they never would. We never entered 1 contact in the software. We never integrated it with anything. We never gave our team members the logins. We only just begun to setup. As far as we are concerned these guys are thieves and they don’t deserve to get an positive reviews. We will never recommend them to anyone. We will emphatically discourage anyone we meet to never deal with these people. We build our companies around doing the right thing. And these people do not have that same type of moral compass. ### 4/5 — Good app *2020-07-20* Good work ### 1/5 — Crashes on iPhone 8 *2020-07-03, version 3.1* Just started crashing on iPhone 8. I open the app and it crashes immediately. ### 3/5 — It’s improving *2020-04-08, version 2.17* I find this app to be handy for referencing data while on appointments and also entering some data immediately after appointments. @FreshWorks - PLEASE allow me to change the alert tone on my iPhone rather than using the default iPhone alert tone. Or, add a number of alert tone options in your app and let us pick from that. Thanks! ### 1/5 — Can’t even log in *2020-03-29* The keyboard doesn’t even let you switch to portrait mode. Can’t access 75% of the keyboard. Trying to click on to use Google account, and the button doesn’t even work. Mobile app is useless. **Developer response:** Hi Revieweratomik, sorry for the inconvenience. Please write to us at support@freshsales.io with the details. ## Most critical reviews (10 lowest-rated) ### 1/5 — Completely Unacceptable *2025-08-31* They updated their app a month ago, that update completely broke the app for us (cannot use most of the time). Our production outage issue, a month later, still unassigned. Terrible. ### 1/5 — Extremely weak and buggy *2025-08-19, version 3.86* Don’t take my word for it, just read the version history. They have not added a single feature to the app in over a year. Every month or two, they update it with “bug fixes,” which themselves often introduce new, more detrimental bugs. Ask yourself, how are they still dealing with bugs a full year after the last feature update (which was a trivial feature). And by the way, they care even less about the Android version. ### 1/5 — No quick options to turn off notifications *2024-03-25, version 3.68* No quick options to turn off notifications ### 1/5 — Extremely buggy and slow *2023-12-27* Basic things take for ever to load. ### 1/5 — Most features don’t work. Waste of time. *2023-11-10* This app is not user-friendly. Can’t delete emails. I can’t even actually find my email on my phone app. It’s not easy to navigate and a lot of the functionality is not there. I’m really not sure how this app can be useful for this platform. ### 1/5 — Cannot create domain *2023-07-19* Cannot login only hopeless app ### 1/5 — not very compatible *2023-04-26* unable to add multiple phone numbers in the phone icon. Unable to select all and delete all tasks at once. Must go through one at a time and sometimes there are hundreds. This is ridiculous. **Developer response:** Hi, We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at crm-support@freshworks.com so we can look into this for you. Thank you. ### 1/5 — Scam/Thieves *2023-04-06* Please do yourself favor an not use this company. I signed up paid $180 and got no help to fully set up so I let it go and chop it up as a lost. I never logged in the system again. A year later they went into my account and deduct another $180. I immediately contact them and was told any ticket was open. 2 weeks went by no contact from anyone another week go by I sent another email and did a chat on the computer. Later that day the original rep that signed me up called saying he see that I never used the system or logged back in and the system was never fully set up. I explain is because I didn’t get any help and when I tried she told me she had to help other customers after being on the line with me for 20 minutes. So I got frustrated and felt I was scam when o was told there will be a rep to help me, but no one ever did. She said she will personally process the refund in 2-3 days it will be in my account. Well here we are 9 days later no money. I emailed her and she said oh it’s Easter Holiday so it’s delayed. That was the moment I knew they have no intention of returning my money because at this point it’s been over 30 days plus it was not Easter 9 days ago when she promise to refund my money. I am out $360 and no CRM and zero help. I will be contacting my bank tomorrow and advise them that this was a unauthorized charge from these crooked scam artist and I will be sure to advice everyone on all major platforms not to use this company they are crooked thief’s ### 1/5 — Not good *2023-02-17, version 3.55* Microsoft programs are not good. Not impressed with fresh sales. Anything else would be better. Sales Force is much better ### 1/5 — not very compatible *2023-02-10, version 3.54* unable to add multiple phone numbers in the phone icon. Unable to select all and delete all tasks at once. Must go through one at a time and sometimes there are hundreds. This is ridiculous. ## Most praised reviews (10 highest-rated) ### 5/5 — CRM selection *2026-01-02* I’ve spent the last month doing a comprehensive review of sales CRMs as we transition away from Oracle NetSuite due building our own financial backend on blockchain. I looked at Freshsales, Salesforce, HubSpot, Zoho, Insightly, Pipedrive & Pipeline. I discounted Salesforce early due to it complexity, cost to maintain and need for developers. Next I dropped Pipedrive and Pipeline because I could not attach the same person to many entities. I then built out Freshsales, HubSpot, Zoho & Insightly. I tried to use each one. All are capable CRMs. I then discounted HubSpot, great for marketing but not as good for sales. Insightly is just not modern enough. Do that Freshsales & Zoho. I fully built out both and the further I got into the more Freshsales rose to the top. So focusing only on Freshsales I am very impressed with all its features and ease of use. No programming has been needed yet and I have been able to fully configure it myself . The more I use it the more I like it. I rarely take the time to leave a comment, but Freshsales is a great product. Well done. ### 5/5 — Great product *2025-02-20, version 3.85* This is a great product! ### 5/5 — Very easy to use *2024-06-06, version 3.73* I recently had the opportunity to use FreshSales, and I must say, it's one of the most user-friendly CRMs I've encountered. From the intuitive interface to the seamless integration with other tools, FreshSales truly simplifies customer relationship management. ### 5/5 — Liked the changes *2022-11-19* Great app for small businesses **Developer response:** Hi, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at crm-support@freshworks.com! Have a wonderful day! ### 5/5 — Easy to use, easy to customize *2020-10-20* Was looking for a strong alternative to Salesforce and found it within Freshworks. It is easy use, easy to customize, and it doesn’t break the bank. They’ve done a great job to make it robust, but in a way that doesn’t require me to have an advanced certificate to administer. Highly recommend for anyone looking for the new generation of CRM. **Developer response:** Hi Swails, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@freshsales.io! Have a wonderful day! ### 5/5 — Great app *2018-11-24* Definitely recommend for Sales & Marketing professional who are constantly connected with your customers **Developer response:** Hi shankarsoma, Thank you for liking our app! We hope you're enjoying our latest update with the new home screen. ### 5/5 — Amazing UI But Need iPhone X Update *2018-03-26, version 1.8.3* Freshsales is absolutely hands down the best Sales CRM I have every worked with. Very clean and easy to use. I can’t say enough good things about the CRM. Only thing that is missing here is the iPhone X Update and the webforms code has issues but the workaround for the forms issue is using zapier. Great software and app overall. Much easier then Salesforce or Pipedrive and I had my entire company on both and Freshsales wins here! A+++++ ### 5/5 — iPhone X *2018-02-26* Great app! Where is iPhone X support? How much longer are we waiting for that update? **Developer response:** Hi Empire Daddy, Thanks for liking Freshsales! The iPhone X update has been out for some time now. Please do check it out! ### 5/5 — iPad Version *2018-02-09, version 1.8.2* Hi, Love the app but its useability is very imited on an iPad. Will it be translated to an iPad soon ? ### 5/5 — Amazing app. More features than most CRM's for FREE. *2017-08-14, version 1.5.1* Wow... FreshSales is better than Pipedrive, Nutshell, Base, Salesforce... You name it. Amazing, clean functional app. So many useful features without being bloated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*