# Freshservice for Intune

> ITIL-compliant endpoint management companion app integrating with Microsoft Intune. (iPhone/iPad app by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/freshservice-for-intune/id6475669802 (this page in markdown: same URL + `.md`)
- Developer: [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309)
- Category: Business
- Price: Free
- Rating: 3.50/5 from 8 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 183 MB
- Languages: American English, Arabic, Catalan, Czech, Danish, Dutch, Estonian, Finnish, French (France), German (Germany) and 23 more
- Released: 2024-02-16
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/freshservice-for-intune/id6475669802/reviews.md

## What is Freshservice for Intune?

Freshservice for Intune is the essential companion app that seamlessly integrates with Microsoft Intune to supercharge your endpoint management capabilities, ensuring a seamless and secure IT environment.

Embark on a new era of ITIL excellence with our core modules, spanning incident management, asset management, user management, service catalog, task management, and beyond.


Key Features Redefining Your Mobile Experience:

Real-time Push Notifications:
Stay in the loop with instant updates, ensuring you're always informed and notified when things need your attention.

Effortless Ticket Management:
Create, respond, assign, and manage tickets on the fly for unparalleled convenience. You can edit the ticket, modify ticket properties, respond to it, close it, merge it with another ticket, and even execute scenario automations. 

Customizable Ticket Views: 
Prioritize and manage important tickets with 9+ default views and unlimited custom views. 

Enhanced Communication:
Improve communication with quick access to canned responses, file attachments, and private notes.

Knowledge Base Access:
Streamline information retrieval by swiftly accessing solutions from your knowledge base.

Seamless Request Approvals:
Access the list of pending approvals and approve requests seamlessly with richer context, ensuring swift decision-making.

On-Call Schedule Visibility:
Stay informed about on-call schedules and who's available, fostering efficient collaboration.

Service Catalog Access:
Enable requesters to effortlessly place and track service requests through our comprehensive service catalog.

Requester management:
Get a quick overview of requester information like language, time zone, department, etc., and view a list of tickets associated with the requester and assets assigned to them for quick context. 

Efficient Asset Management:
Scan assets on the go for accurate inventory management optimizing asset tracking. The Scan Asset option helps agents quickly scan a barcode, QR code, or text with asset information to get and add all the asset details into the system.

Secure Single Sign-On (SSO) and SAML Integration:
Ensure secure and efficient access with Single Sign-On (SSO) and SAML integration.

Integration with Instant Messaging Apps:
Seamlessly integrate with instant messaging apps like Slack or MS Teams to effortlessly share tickets and enhance collaboration.

Ticket Merging for Operational Efficiency:
Reduce undue workload by merging similar tickets, streamlining operations, and optimizing efficiency.

Light and Dark Mode Options:
Personalize your app experience by switching between light and dark modes based on your preferences.



Download the Freshservice for Intune app today and elevate your service delivery to new heights!

## Key features

- Real-time push notifications
- Effortless ticket management
- Customizable ticket views
- Knowledge base access
- Seamless request approvals
- Efficient asset management
- Secure Single Sign-On (SSO)

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/freshservice-for-intune/id6475669802/reviews.md

### 2/5 — Keeps losing url

*2026-07-07*

It keeps losing the url of our tenant every third or fourth time I open the app

## Frequently asked questions about Freshservice for Intune

### What is Freshservice for Intune?

Freshservice for Intune is a companion app designed to enhance endpoint management by seamlessly integrating with Microsoft Intune. It provides ITIL-based modules for incident, asset, and user management, aiming to streamline IT operations.

### What are the core ITIL modules offered by Freshservice for Intune?

The app includes core ITIL modules such as incident management, asset management, user management, service catalog, and task management, among others, to support comprehensive IT service delivery.

### How does Freshservice for Intune handle ticket management?

It allows for effortless creation, response, assignment, and management of tickets on the go. Users can edit ticket properties, respond, close, merge tickets, and execute scenario automations directly from the app.

### Can I manage assets with Freshservice for Intune?

Yes, the app features efficient asset management capabilities, including scanning assets on the go using barcodes or QR codes to update inventory and optimize asset tracking.

### Does Freshservice for Intune support integrations?

The app supports secure Single Sign-On (SSO) and SAML integration for efficient access. It also integrates with instant messaging apps like Slack or MS Teams for enhanced collaboration and ticket sharing.

### What are the communication features within Freshservice for Intune?

It enhances communication through quick access to canned responses, file attachments, and private notes. Users can also access pending approvals with richer context for swift decision-making.

### What is the update frequency for Freshservice for Intune?

The latest version, 9.8.1, was released on March 27, 2026, indicating active development and regular updates to improve functionality and security.

### Is Freshservice for Intune available on multiple platforms?

Based on the supported devices, Freshservice for Intune is available for iPhone and iPod, suggesting iOS compatibility. It is a free application.

## Version history (last 5 releases)

### 9.11.1 — 2026-08-12

- Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements

### 9.10.4 — 2026-07-18

- Spot VIP requests instantly with the new crown badge.
- Improved Microsoft Intune app protection and compliance.
- Various bug fixes and enhancements.

### 9.8.1 — 2026-03-27

Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.

### 9.8 — 2026-03-04

E-Sign Status & Docs: Track e-sign progress and preview or download signed docs from Ticket Detail screen on mobile.
Business Rules for Tasks: Field visibility, mandatory fields, and conditions now work on mobile like web.
Promote Incidents or Demote Major Incidents: Promote or demote Incidents and Major Incidents from mobile.
On-Call Shift Notifications: Get push notifications for upcoming shifts and delegations.

### 9.7.1 — 2026-02-01

- Some changes in this release are too nuanced to be described, but they’re significant enough to be felt—you’ll notice them soon

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## More apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

- [Freshdesk](https://appshunter.io/ios/app/freshdesk/id849713306)
- [Freshservice](https://appshunter.io/ios/app/freshservice/id891265220)
- [Freshsales](https://appshunter.io/ios/app/freshsales/id1073125057)
- [Freshchat](https://appshunter.io/ios/app/freshchat/id1273666080)
- [Freshteam by Freshworks](https://appshunter.io/ios/app/freshteam-by-freshworks/id1273707854)
- [Freshcaller](https://appshunter.io/ios/app/freshcaller/id1424866045)

All apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED: https://appshunter.io/developer/849713309

## Related topics

[freshservice for intune](https://appshunter.io/ios/topics/freshservice-for-intune) · [freshservice](https://appshunter.io/ios/topics/freshservice)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*