# Freshservice

> Cloud-based ITIL-aligned IT Service Management solution for mobile IT agents. (iPhone/iPad app by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/freshservice/id891265220 (this page in markdown: same URL + `.md`)
- Developer: [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309)
- Category: Business
- Price: Free
- Rating: 4.50/5 from 2,304 App Store ratings · 131 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 175 MB
- Languages: American English, Arabic, Catalan, Czech, Danish, Dutch, Estonian, Finnish, French (France), German (Germany) and 23 more
- Released: 2014-07-13
- Data updated: 2026-08-25
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/freshservice/id891265220/reviews.md

## What is Freshservice?

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.

The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!

Key features of Freshservice mobile app

1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML. 
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.


What our customers say about the app

“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager
Donvale Christian College


“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”

Tony Casey, Manager of IT
Motorama


“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager
Royal Rehab

## Key features

- Push notifications for ticket activity
- Create, respond to, and manage tickets
- Customizable ticket views
- Canned responses and file attachments
- Service catalog access for requests
- Barcode/QR code asset scanning
- Single Sign-On (SSO) integration

## What do users think of Freshservice?

Overall sentiment: negative

**Pros**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**Cons**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations
- 🐛 Notifications not working as expected

**Commonly reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA
- Incompatibility with certain devices (e.g., MacOS)

**Most requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets
- Improved search functionality
- Access to Problems and Releases modules

## Recent user reviews (10 of 131)

All indexed reviews: https://appshunter.io/ios/app/freshservice/id891265220/reviews.md

### 2/5 — Clunky

*2026-08-06, version 9.11*

The app is very annoying to navigate.  You have to edit the properties just to see model numbers and phone numbers.  The ticket categories are different in the mobile app than they are on my PC dashboard.  This makes it hard to find the tickets I’m looking for.  I constantly have to sign out and in to the app.  Other than that, it’s great.

### 1/5 — App Messed Up Since Update

*2026-07-05, version 9.10.3*

Ever since the new update, the app will log me out about every 12 hours. When logging back in, it takes me to the screen to select an account, but when I do it won’t log back in. I have to uninstall the app and reinstall it every 12 hours. I miss my Freshservice app!

### 1/5 — No longer works

*2026-07-02, version 9.10.3*

We use Freshservice for our help desk.
Unfortunately over the last few months the app has got worse and worse. Can no longer access tickets, change the status or the assignee. We have had to stop using the app. And are looking at an alternative provider.

### 2/5 — Support sucks

*2026-06-26, version 9.10.2*

Have a major defect in product and tech support has been working on it for 3 months and still no resolution.  Very sad.

### 1/5 — Worse with every update!

*2026-06-26, version 9.10.2*

This application had its issues but worked when we moved to it as our ticket handling platform.
But in the past 2 years the app is just getting worse and worse, with AI nonsense that immediately got blocked to the constant notifications that turn out to be platform adds.
Recently I cant get signed into my mobile app, I have to uninstall and reinstall every time and even then it’s about a 50/50 chance.

Fix your app, remove AI, and stay out my way so I can do my damn job!

### 1/5 — Got logged out?

*2026-06-07, version 9.10*

Any reason why I was logged out? Do I have to keep login in every time ?

### 2/5 — So many limitations

*2026-05-27, version 9.9.2*

Use the website instead.  It’s much more functional than this app.  You can’t update ticket status easily, can’t associate assets easily, can’t associate to changes or problems easily, and The most annoying limitation—can’t open pictures in tickets.  Have to tap/hold, then save to camera roll.

### 1/5 — App will no longer login

*2026-02-25, version 9.7.1*

I am unable to login to the app after the latest update when using Safari as my default browser. I get stuck in a loop with SSO. I changed my default browser to Edge and it was able to login with no issue.

### 1/5 — Garbage app

*2025-12-26, version 9.6.1*

Everytime I try to sign in it opens on a new browser and once I sign in nothing happens. I have tried multiple times

### 2/5 — Keeps crashing on ticket refresh

*2025-12-23, version 9.6.1*

The app mostly works fine. However one huge issue is that every time I refresh the tickets more than once, the app crashes.

## Frequently asked questions about Freshservice

### What does the Freshservice app do?

The Freshservice app is a mobile IT Service Management solution designed for IT agents. It allows users to manage incidents, assets, and service requests efficiently from their mobile devices. Key functionalities include ticket management, asset tracking via scanning, and access to a service catalog.

### What are the key features of the Freshservice mobile app?

The app offers push notifications for real-time updates, the ability to create, respond to, and assign tickets, and customizable ticket views for prioritization. It also includes features like canned responses, private notes, asset scanning with a barcode/QR code scanner, and access to the service catalog for requesters.

### Is Freshservice free to use?

While the description doesn't explicitly state pricing, the app is described as an ITIL-aligned solution and offers various features that suggest a tiered service model. Many IT service management tools operate on a freemium or subscription basis, with core functionalities available for free and advanced features requiring a paid plan.

### What kind of devices is the Freshservice app compatible with?

The application is designed for mobile use, implying compatibility with both iOS and Android smartphones and tablets. Users can typically download the app from their respective app stores (Apple App Store or Google Play Store) and check specific device and OS version requirements there.

### How can the Freshservice app help IT teams?

The app revolutionizes mobile service desk operations by enabling IT agents to stay productive on the go. It streamlines ticket resolution, asset management, and service request fulfillment, reducing workload and improving response times. Features like push notifications and SSO integration further enhance efficiency.

## Version history (last 5 releases)

### 9.11.1 — 2026-08-11

- Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements

### 9.11 — 2026-08-03

- Introducing the Email AI Agent for Freshservice - auto-resolves employee requests over email using your knowledge base, deflecting repetitive tickets (set up in web).
- Business rules set on service items are now honored on journey tasks.
- Minor bug fixes and improvements

### 9.10.4 — 2026-07-09

We've been busy behind the scenes. A few bug fixes make Freshservice even more dependable

### 9.10.3 — 2026-06-30

VIP users are now flagged with a crown badge so you can spot and prioritise such users' requests
Minor bug fixes and enhancements

### 9.10.2 — 2026-06-20

Freshservice got a little behind-the-scenes tune-up, making your everyday experience feel even better

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## More apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

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All apps by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED: https://appshunter.io/developer/849713309

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*