# Freshservice — user reviews > 132 indexed App Store user reviews of Freshservice by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, rated 4.50/5 from 2,304 ratings. - Source: https://appshunter.io/ios/app/freshservice/id891265220/reviews - App overview in markdown: https://appshunter.io/ios/app/freshservice/id891265220.md - Rating breakdown: 5★ 1,818 · 4★ 206 · 3★ 89 · 2★ 52 · 1★ 139 ## What do users think of Freshservice? Overall sentiment: negative **Pros** - 👍 Solid mobile app - 🚀 Allows agents to attend to tickets on the go - 💡 Freshservice is working to improve the app every year - 👍 Great flow and insight from an IT ticket perspective **Cons** - 🐛 Crashes frequently - 🐛 Bugs and glitches with each update - 🐛 Filters and settings don't save - 🐛 Clunky and unintuitive UI - 🐛 Inability to view full ticket conversations - 🐛 Notifications not working as expected **Commonly reported bugs** - Crashes when trying to view tickets or add notes - Inability to scan and mark assets - Keyboard issues when typing in ticket descriptions - Notifications not clearing even after reading - Login issues with SSO and 2FA - Incompatibility with certain devices (e.g., MacOS) **Most requested features** - Dark mode option - Ability to access admin console - Integration with project management and analytics - Bulk scenario execution for tickets - Ability to view activity tab within tickets - Improved search functionality - Access to Problems and Releases modules ## Newest reviews (17 of 132) ### 3/5 — Too many options *2026-08-23, version 9.11.1* The navigation is pretty clunky, but mostly intuitive. My real complaint is with the actual work flow forced by Freshservice - ### 2/5 — Clunky *2026-08-06, version 9.11* The app is very annoying to navigate. You have to edit the properties just to see model numbers and phone numbers. The ticket categories are different in the mobile app than they are on my PC dashboard. This makes it hard to find the tickets I’m looking for. I constantly have to sign out and in to the app. Other than that, it’s great. ### 2/5 — Support sucks *2026-06-26, version 9.10.2* Have a major defect in product and tech support has been working on it for 3 months and still no resolution. Very sad. ### 2/5 — So many limitations *2026-05-27, version 9.9.2* Use the website instead. It’s much more functional than this app. You can’t update ticket status easily, can’t associate assets easily, can’t associate to changes or problems easily, and The most annoying limitation—can’t open pictures in tickets. Have to tap/hold, then save to camera roll. ### 2/5 — Keeps crashing on ticket refresh *2025-12-23, version 9.6.1* The app mostly works fine. However one huge issue is that every time I refresh the tickets more than once, the app crashes. ### 4/5 — IT Project Mgmt *2025-12-05, version 9.6.1* Overall the mobile is solid and allows agents to attend to tickets went working on the floor or during travel. Freshservice is working to make the app more functional every year. ### 3/5 — Keyboard to type keeps closing *2025-10-11, version 9.5* App is closing the keyboard when I want to type on the description. I have tried to uninstall and reinstall the app and still does the same thing Is there any solution to this? ### 4/5 — Add bulk scenario executions for tickets *2025-08-12, version 9.4.1* Please add the ability to select multiple tickets and run a scenario on them all at once ### 2/5 — Needs Major Improvements on Mobile *2025-07-28, version 9.4* As much as I like the Freshservice platform on desktop, the mobile app feels like an afterthought. It’s fine for checking basic ticket info or leaving a quick note, but that’s about it. Filtering options are extremely limited, ticket views are clunky, and some modules like Projects aren’t even accessible. Notifications don’t always sync properly, and I’ve missed updates more than once because the app didn’t alert me in real time. If you’re an IT tech on the go, this app won’t fully support your workflow. It’s okay in a pinch, but don’t expect it to replace the desktop experience. Freshworks needs to invest more in bringing mobile up to par. ### 1/5 — Notifications *2025-05-22, version 9.3.1* Notifications marker will not clear out even after reading notifications I have to constantly uninstall and reinstall app ### 1/5 — Can’t log in *2025-03-17, version 9.1.0* Won’t login with SSO and 2FA enabled ### 2/5 — Needs update for photo filtering *2025-03-04, version 9.1.0* This app does the job well enough but the biggest gripe I have is when uploading attachments to a ticket reply. It always filters with the oldest photos I have on iOS, which makes me scroll through hundreds before actually getting to the relevant photos I want to attach. Please fix this. ### 4/5 — UI Needs Improvement *2025-03-03, version 9.1.0* There are certain UI improvements that need to be made in order to bring it into true feature parity with the web version (button labels would be a big one for me). Otherwise, it’s a good app and makes my work life easier. ### 1/5 — Does not currently work *2025-02-13, version 9.0.1* When logging into your company URL it boots you out of the app and into the neo centre in safari where it only logs-in in browser, when you switch back to the app it doesn’t let you log in and kicks you back out to browser ### 3/5 — Missing Admin Console *2024-10-02, version 8.15.3* App is laid out well however we need the admin console. ### 1/5 — App is no longer functional to close tickets *2024-09-26, version 8.15.2* For the last month, when I go to close a ticket or assign a ticket to a building, I get an error message “source is not a number”. This makes it impossible to close tickets as it is a required field. ### 1/5 — Unable to even sign in *2024-09-18, version 8.15.2* On iOS devices it continues to fail to sign me in and always redirects me to the browser ## Most critical reviews (10 lowest-rated) ### 1/5 — App Messed Up Since Update *2026-07-05, version 9.10.3* Ever since the new update, the app will log me out about every 12 hours. When logging back in, it takes me to the screen to select an account, but when I do it won’t log back in. I have to uninstall the app and reinstall it every 12 hours. I miss my Freshservice app! ### 1/5 — No longer works *2026-07-02, version 9.10.3* We use Freshservice for our help desk. Unfortunately over the last few months the app has got worse and worse. Can no longer access tickets, change the status or the assignee. We have had to stop using the app. And are looking at an alternative provider. ### 1/5 — Worse with every update! *2026-06-26, version 9.10.2* This application had its issues but worked when we moved to it as our ticket handling platform. But in the past 2 years the app is just getting worse and worse, with AI nonsense that immediately got blocked to the constant notifications that turn out to be platform adds. Recently I cant get signed into my mobile app, I have to uninstall and reinstall every time and even then it’s about a 50/50 chance. Fix your app, remove AI, and stay out my way so I can do my damn job! ### 1/5 — Got logged out? *2026-06-07, version 9.10* Any reason why I was logged out? Do I have to keep login in every time ? ### 1/5 — App will no longer login *2026-02-25, version 9.7.1* I am unable to login to the app after the latest update when using Safari as my default browser. I get stuck in a loop with SSO. I changed my default browser to Edge and it was able to login with no issue. ### 1/5 — Garbage app *2025-12-26, version 9.6.1* Everytime I try to sign in it opens on a new browser and once I sign in nothing happens. I have tried multiple times ### 1/5 — Doesn’t work on MacOS *2025-11-18, version 9.6* When I try to use on my MacBook Pro, I get an error message saying “This device is jailbroken, so you can't access the Freshservice app anymore. Use another device to install Freshservice.” which makes no sense because this is a company managed computer that can’t be jailbroken. ### 1/5 — Unable to scan assets *2025-10-29, version 9.5* I am unable to mark assets as in stock or missing. It just gives me an error saying that it needs to be type string ### 1/5 — App isn’t usable. *2025-10-03, version 9.5* Can’t see tickets, just errors out. Can only see tasks. I’ve used Freshservice for over five years and their mobile app worthless. ### 1/5 — Useless *2025-10-01, version 9.5* Might be great to complete tasks, but is useless for those who need to know how their problems were solved or addressed. I can’t find the history of my submitted tickets, nor their resolution. ## Most praised reviews (10 highest-rated) ### 5/5 — Global VP Solutions Engineering *2025-08-11, version 9.4.1* I can approve any request instantly with a single click. It also serves as a powerful, real-time showcase of our product’s capabilities in any setting, even outside the office. ### 5/5 — Well Designed and Useful App *2025-06-14, version 9.3.3* Please add the activity tab within tickets - that seems to be the only thing missing. Analytics would be nice to see as well. ### 5/5 — Best tool to communicate to specific department within your c *2025-01-19, version 9.0.0* Company ### 5/5 — Works great - Needs admin tools, project management and analytics *2024-06-15, version 8.14.6* Fantastic for the features that are included, which to be fair are probably the most important, but as a service desk admin the ability to utilize admin tools and access the project management modules would be great to see implemented. Mobile browsers are not ideal for these use cases and the project management module isn’t even supported on mobile browsers. Otherwise, 5 stars. ### 5/5 — Great flow and insight from an IT ticket perspective *2022-12-19, version 8.4* This app is great when you’re on the go or out of office to keep an eye on your queue for urgent needs or to keep your high SLA goal. If I could suggest two things to the dev; 1. Dark mode - really helps our IT guys who look at bright screens all day. 2. A widget option to view open tickets assigned to the agent for faster visibility without entering the app. ### 5/5 — No dark mode *2022-11-09, version 8.2.1* No dark mode make me big sad, this application would not make my eyes bleed otherwise. ### 5/5 — Very good *2022-02-16, version 7.2.3* App is good and the ticket system is great, a bit complex for a smaller IT department. We have configured on the fly and it’s good Feature request: allow announcements to be created from the app. ### 5/5 — Excellent *2020-06-27, version 4.8.1* As a heavy user of Freshservice for almost 4 years, I can attest to it’s effectiveness in handling all sorts of IT related tasks. It never slows down, has almost 100% uptime, and is the backbone of the IT dept. New features are added regularly and those features work without being buggy. Any requests that you put in for assistance are dealt with faster than that of any of our other IT vendors. They set the standard for customer service, which is what you want from your Helpdesk supplier. Now, if we could only get checklists, it would be perfect :-). ### 5/5 — Love the app and frequent updates *2020-02-15, version 4.7* Please allow me to see the change calendar ### 5/5 — Dark Mode Bug 19/12/2019 *2019-12-19, version 4.4.1* Could someone in App Dev look at the Apps compatibility with “Dark Mode” please? You may already be aware of this issue but when enabled in IOS settings the app becomes unusable. Since 13 build of IOS was released Dark Mode would not any impact with the FS app, only today has been a problem for myself. Everything else is working as expected other than the above. Many Thanks, --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*