# FreshX by Fresh Ideas — user reviews > 29 indexed App Store user reviews of FreshX by Fresh Ideas by Lucova Inc, rated 4.70/5 from 868 ratings. - Source: https://appshunter.io/ios/app/freshx-by-fresh-ideas/id1050539469/reviews - App overview in markdown: https://appshunter.io/ios/app/freshx-by-fresh-ideas/id1050539469.md - Rating breakdown: 5★ 728 · 4★ 73 · 3★ 22 · 2★ 12 · 1★ 33 ## What do users think of FreshX by Fresh Ideas? Overall sentiment: negative **Pros** - 🚀 Fast food preparation and delivery - 👍 Convenient ordering without physical ID - 👍 Easy account balance and meal swipe tracking - 💡 Location recognition and automatic confirmation - 👍 User-friendly interface and quick setup - 🎯 Helpful for busy college students and athletes **Cons** - 🐛 Persistent sign-up and login failures across devices - 🐛 App crashes frequently on various iPhone models - 🐛 Account balance fails to load - 🐛 Photo upload functionality broken during registration - 📋 Incomplete food menu listings - ⚠️ Incorrect or outdated menu information - ⚠️ Overly complex ordering process - 🔍 Excessive location tracking concerns - 🍔 Poor food quality reported - ⏱️ Long order processing times - 🔐 Unnecessary personal information requirements (photo, phone number) **Commonly reported bugs** - App crashes on homepage interaction - Sign-up process resets and crashes repeatedly - Photo upload does not save during registration - Unexpected logout without ability to log back in - Account balance fails to load - Single location ordering restriction error - Payment method randomly removed - Incorrect venue availability status displayed - Incompatibility with iPhone XR and older devices - University authentication broken after updates **Most requested features** - Complete side options listing in menu - To-go food ordering capability - University login integration fix - Reduce location tracking or make it optional ## Newest reviews (9 of 29) ### 4/5 — N/A *2026-03-03, version 4.4.4* Convenient to use but not all options for sides are listed. ### 3/5 — A good app, but there’s a few issues. *2024-08-27, version 4.4.4* It was working well until the new update made it impossible to login with my university. Now I can’t use my meal swipes until they fix it. :( ### 2/5 — Boo *2022-03-23, version 4.3.3* The food menu is almost always incorrect and the online order takes too long. Why do you need my phone number? You won’t call me ### 3/5 — Crashing *2019-02-01, version 2.0.9* The app worked fine for quite awhile, but now if I try to touch any part of the screen on the homepage the entire app crashes. ### 3/5 — Wish I could order food to go! *2017-04-25, version 1.4.2* I think it's awesome I can order drinks before I get to jci but I wish there was a way to get food to go from dhall! Thanks! :) ### 4/5 — CMU *2017-04-25, version 1.4.4* This app is really resourceful. I do like that they finally provided us with this app. Now I don't have to awkwardly ask the lunch ladies how many flex dollars is on my card. Now I have this app that tells me all I need to know on the daily for my food services at CMU. ### 3/5 — FreshX *2017-04-25, version 1.4.4* Easy to use. Convenient ### 1/5 — Now it doesn't work. *2017-03-20, version 1.4.2* Always have to re-enter my information. Also it sometimes does not work and gives me alert that the Sub Shop is not open when it actually is. So i have to go and actually order my food and wait in line. Which the point of the app is so you don't have to do that. This app needs work. But i love the overall idea and appreciate it when it does work. Update! Now it just says coming soon and it won't let me even try to order. This app is worthless. So sad. Also it tracks my location all the time? Why?! Deleted. ### 1/5 — Does nothing but track my location *2017-03-06, version 1.4.2* This app promises to allow students to order food from the app. This does not work. It simply displays the hours of the dining hall. But it does track my location even when not using the app. So that is concerning... Deleted! ## Most critical reviews (10 lowest-rated) ### 1/5 — Never loads *2025-10-17, version 4.4.4* Will never load my account balance no matter how long I wait or how many times I try, it’s been two years now and they do nothing. ### 1/5 — All permissions on, I can't even sign up *2024-08-18, version 4.3.4* this has been an issue with the app for a long time, unfortunately. I hit the issue on my phone of the app crashing every time I finish the initial sign up process, it just resets everything and restarts. I thought that if I signed up through my macbook I'd be able to just log in on my phone, but not even on here does this thing work. I can see reviews as far back as 2020 bringing this up, and it's not fixed yet? Across multiple devices?? Why do I need to upload a picture for this app, not even doordash/postmates/uber eats needs that. Immediately no. ### 1/5 — Too buggy to function *2024-08-13, version 4.3.4* First it removed my payment method, then when I tried to place an order it kept saying “can only order from a single location at a time”. What does that even mean? I AM ordering from a single location and it’s not letting me?? ### 1/5 — Excessive *2022-04-29, version 4.3.3* A really stupid excessively intricate way to buy a sandwich that doesn’t work. ### 1/5 — Food *2022-03-26, version 4.3.3* Literally the worst food I’ve ever ate in my life. ### 1/5 — Terrible sign up process *2022-03-24, version 4.3.3* Downloaded the app, started the sign up and for some reason they require a photo…ok take photo, receive email that the photo has been updated, however it is not on the photo space in the sign up screen so you cannot proceed. Emailed the company, no response. Deleting the app and moving on. ### 1/5 — Unusable *2021-09-08, version 4.1.5* I have an iPhone XR and it won’t let me sign in! So unusable for me. ### 1/5 — Upload photo does not work on signup! *2020-11-07, version 3.11.2* I have tried numerous times to sign up for FreshX at Rose State College. I take a profile photo as directed on the signup page, but the app does not uphold the photo at all. Thus, I cannot complete the signup to use the app. Useless app! ### 1/5 — Crashes. Un-useable. *2019-03-26, version 2.0.10* iPhone XR - all the app does is crash. not able to touch anything and it will just crash. ### 1/5 — wish i could rate 0 stars *2018-11-14, version 2.0.8* this app is horrendous. i was signed in perfectly fine, and then it signed me out for no reason and will no longer let me log back in. 0 STARS!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy use! *2023-09-07, version 4.3.4* FreshX has made it so much easier to refuel between classes, I am a college athlete and this has made college life so much easier! Hot and Yummy food within 5 minutes, thanks FreshX! ### 5/5 — Problem Solved *2020-05-20, version 3.8.2* Had a problem with ordering two times in a row, which was actually my fault! Awesome people running this app with great food. Will definitely be continuing to use them as a healthy, convenient option for lunch at work! Thanks FreshX team!! ### 5/5 — Future of dining *2019-11-15, version 3.4.7* This makes dining more enjoyable and easier. ### 5/5 — Cool app *2017-04-26, version 1.4.4* Easy to use and convenient for checking amount and swipes left. ### 5/5 — Very handy *2017-04-25, version 1.4.4* Very handy when I lost my ID card, very fast with the updastes ### 5/5 — This app is Awesome! *2017-04-25, version 1.4.4* My cafeteria @ CMU has finally advanced with technology! This app is so easy to setup and use! I don't have to use my student ID anymore! The app recognizes me and the staff is able to recognize me based on just my picture! It's awesome! Thank you so much! ### 5/5 — Easy to use. Timesaver. *2017-04-13, version 1.4.4* Used this app for the first time today. It was easy to download and sign up. When walking into the dining hall the app had already recognized I was there and sent me a confirmation email before I got my lunch and sat down. Good stuff. ### 5/5 — Outstanding App so far *2017-03-15, version 1.4.2* This app is easy to use, it's efficient to use, and it's aesthetically appealing. I created my profile in less than 2 minutes and had my first menu items ordered with 5 minutes of downloading it. 7 minutes later, I was notified that my food was ready...and it was. My only concern now is restricting myself from ordering too frequently... ### 5/5 — Awesome app *2017-01-30, version 1.4* This makes everything so much easier ### 5/5 — CEO fresh ideas *2017-01-24, version 1.3* I had an amazing experience I want to thank everyone at fresh ask for all of their expertise and making this a transition smooth thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*