# Froedtert&MCW — user reviews > 185 indexed App Store user reviews of Froedtert&MCW by Froedtert Health, Inc., rated 4.60/5 from 3,879 ratings. - Source: https://appshunter.io/ios/app/froedtert-and-mcw/id1487838349/reviews - App overview in markdown: https://appshunter.io/ios/app/froedtert-and-mcw/id1487838349.md - Rating breakdown: 5★ 3,191 · 4★ 306 · 3★ 118 · 2★ 66 · 1★ 198 ## What do users think of Froedtert&MCW? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Convenient - 🏥 Excellent care and staff - 💻 Helpful app features - 🔒 Secure and organized **Cons** - 🐛 App crashes or goes down - 🔍 Difficult to navigate - 🤖 Unreliable virtual visits - 🔑 Login issues - 📝 Lack of communication **Commonly reported bugs** - Registration process not working - Inconsistent app performance - Syncing issues with other systems - Outdated or missing provider information **Most requested features** - Direct messaging with providers - Improved lab/test result display - Better integration with other apps - Streamlined appointment scheduling - Customizable notification settings ## Newest reviews (11 of 185) ### 3/5 — Changes to system *2026-06-17, version 9.12.3* The changes you’ve made to My Chart are confusing and seem more complicate d. . Program was better before ### 3/5 — App hangs *2026-05-31, version 9.12.3* When you access the my chart part of app a second time it hangs. You have to close out the app and relaunch. ### 3/5 — My Chart information *2026-04-24, version 9.12.3* The MyChart app has you click on a link for “more information” however, it takes you to a page that simply says, call your doctor for more information. Why is my question. ### 3/5 — Helpful but confusing *2026-03-23, version 9.12.3* I find the ability to use an app to schedule and follow up with medical treatment very helpful and accomodating but that many of the after-care instructions, messaging systems, scheduling systems, and other menus confusing to navigate. ### 3/5 — Labs *2026-03-04, version 9.12.1* I have labs pending (ordered) by a provider I have had since 2003. There are no labs that are ordered by him. This has been a horrible ongoing issue. No one is interested in helping. They say: I’ll send it to my supervisor. Never any follow up. Zip. Sort of makes mychart rather useless ### 5/5 — Physical therapy *2026-02-24, version 9.12.1* Clinton is very helpful in strengthening my hips. I am very pleased with the exercises. Excellent physical therapy sessions! ### 3/5 — The format *2026-02-19, version 9.12.1* The app format is not set up clear enough for me to understand exactly what steps I need to use? ### 5/5 — Long time patient *2026-02-09, version 9.11.0* I have been a long time patient at Froedtert. I have been very happy with the level of care I have been given and I recommend it to anyone in search of medical care. The doctors and the nurses and the technicians are first rate. ### 5/5 — Great experience *2026-02-02, version 9.11.0* All of the Doctors (Dr. Soneson, Dr. Ing, and Dr Dollar), as well as all of the nurses and check-in people, have all been very nice and know what they are doing. ### 4/5 — Updates affect logins *2026-01-22, version 9.11.0* This is an extremely useful and helpful app. ### 5/5 — AMAZING HOSPITAL! *2026-01-10, version 9.11.0* Loved it ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitch prone *2026-08-11, version 9.14.0* Consistently freezes or signs me out when I’m looking through lab results or trying to message my care team. I have tried updating the app and reinstalling it all together. ### 1/5 — Awful *2026-08-03, version 9.14.0* Literally one of the word apps I’ve ever used. I have been trying it for years and it’s impossible to understand. ### 1/5 — No way to make a payment? *2026-07-01, version 9.13.0* Why can I see all my invoices but have no way to process a payment via the application? This makes no sense when the other options are an automated phone line with no human interaction and a web payment portal on the Froedtert website, that has none of the information that is provided on the invoices. It would seemingly be a much better experience to handle this in the app, which other hospital systems have seemed to be able to figure out. ### 1/5 — Unusable *2026-06-18, version 9.12.3* Doesn’t connect to any current appt info, can’t schedule appts, seems to be under construction for months now with no notice of a usable replacement app? ### 1/5 — Fix MyChart access *2026-06-09, version 9.12.3* Losing mychart integration drastically limits the app’s viability. Fix asap. ### 1/5 — Not getting back *2026-04-14, version 9.12.3* Would be nice if messages and emails would be answered in a reasonable time frame not 3-4 days !!!!! ### 1/5 — I Give Froedtert&MCW one star *2026-03-13, version 9.12.3* I have a Wonderful MD Doctor Fitzgerald, but can never talk to him on MyChart or by Home Telephone. At 81 years old a Disabled Senior I am left speaking with a Office Worker, Nurse, APNP, that could care less about helping me with Medical Issues and most likely are not Educated to help me. It would be so nice to talk with my Family MD Doctor that is really College Educated for Medical Issues. It does not matter if you have Medicare or a Good Supplement you pay over $5,000 a year for. It seems Seniors are lost in the New World of being taken care of. They expect us to use Cell Phones, PC Computers, IPads.and order medical supplies from Amazon. At 81 years old are Eye Site and Fingers tell us we can’t do it. We are Fortunate to Walk and use the Bathroom. ### 1/5 — Appointments *2026-03-09, version 9.12.3* Horrible timing. Every apt is not on time. 45 min and not even seen the doctor yet. Go in for a depo shot should be in and out few minutes. Been at least 30 the last 2 times. And yet healthcare is so expensive. No one’s time is considered at all. Absolute horrible. ### 1/5 — Review *2026-01-14, version 9.11.0* I don’t understand the devices you have listed. ### 1/5 — Appts and chart information *2025-11-29, version 9.11.0* Unfortunately i have had 4 appointments, chart reviews with physician. No appts were added to the portal. No chart information including physician updates ## Most praised reviews (10 highest-rated) ### 5/5 — Best doctors *2026-08-20, version 9.15.0* Great place to get checked out! Especially if you are getting older! ### 5/5 — Pharmacy *2026-06-26, version 9.13.0* Top notch. Just switched to pick up a few of my scripts at the Froedert pharmacy. The Pharmacist kept me updated with Mychart messages and pickup was extremely easy. So glad I switched! ### 5/5 — App is great *2026-06-26, version 9.13.0* The app is simple and easy to navigate. It keeps me up to date with all of my healthcare needs and outcomes. ### 5/5 — Detailed oriented *2026-05-19, version 9.12.3* Dr. Ben Tobin is an amazing doctor. He listens, ask the right questions, makes you feel as if you know your body better than he does. Then he offers a plan of care that seems as if you are his closest family member. I thank the Lord God for him. ### 5/5 — Froedtert & MCW App *2026-05-04, version 9.12.3* Works great! Keeps me current & my Team responds timely! ### 5/5 — My chart makes managing my health easier *2026-04-22, version 9.12.3* With My Chart I can track my health, prescriptions and appointments. It is convenient to go back and review my health history ### 5/5 — Great teamwork *2026-04-18, version 9.12.3* Had surgery done for broken leg. Both bones. Day surgery team was outstanding and meds were ready to pick up at discharge and were given a month free of eliquis, saving us a lot of money. Thank you all ### 5/5 — Health Care 5 Stars *2026-04-08, version 9.12.3* My husband and I recently moved to Wisconsin. We are in our early 60's and the level of doctors, customer service care, ease of MyChart with the Froedtert Group are top shelf!!! ### 5/5 — Dr. Lenz *2026-04-01, version 9.12.3* I highly recommend Dr. Lenz. He makes sure to listen to you and also gives a lot of great information! He is very educated on adhd and even has his own podcast! ### 5/5 — Great care team! *2026-03-14, version 9.12.3* I had great care from everyone from the person who checked me to all the nurses, the anesthesiologist group, and most importantly, the surgeon. It was an experience that put me at ease. They took my concerns into consideration and put my mind at ease. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*