# From the Hearth Café — user reviews > 14 indexed App Store user reviews of From the Hearth Café by Incentivio, Inc., rated 4.72/5 from 670 ratings. - Source: https://appshunter.io/ios/app/from-the-hearth-cafe/id1390445866/reviews - App overview in markdown: https://appshunter.io/ios/app/from-the-hearth-cafe/id1390445866.md - Rating breakdown: 5★ 542 · 4★ 39 · 3★ 11 · 2★ 5 · 1★ 20 ## What do users think of From the Hearth Café? Overall sentiment: negative **Pros** - 😋 High-quality, fresh food - ☕ Great coffee and baked goods - 👍 Easy customization of orders - 📸 Food pictures visible in app - 🚀 Convenient for busy schedules **Cons** - 😤 Extremely poor user interface design - ⏱️ Excessively long checkout process - 🚫 Guest checkout not supported at most locations - 💳 No Apple Pay or digital wallet support - 🔄 Excessive verification steps required - 💰 Automatic tip addition without consent - 🌐 Website and app frequently glitchy - 🔁 Repetitive cycling through screens - 📝 Requires manual entry of all information **Commonly reported bugs** - Guest checkout fails after full information entry - Card information entry causes app to close - Missing parameter error on payment processing - Order button cycles through screens repeatedly - Website glitches prevent order completion - Card wallet integration not functioning **Most requested features** - Apple Pay and digital wallet integration - Guest checkout option - Automatic card loading from wallet - Streamlined checkout process - Earlier notification of location-specific limitations - Improved website stability ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t ever use!!! Complete waste of time and horribly designed. *2026-02-26, version 2.0.2* Asks for everything short of your social just to sign out as a guest. Then after about 10-15 minutes of filling out paperwork. It’ll tell you the guest services aren’t supported at any store… sooo basically the app is a huge waste of time. ### 1/5 — Needs a lot of work still *2025-07-11, version 2.0.2* First time using the app I tried checking out as a guest, after going thru the entire process and entering my info I get a notice saying “guest checkout not supported at this location” that would have been helpful 3 screens earlier. Then I went thru the process of creating an account, then tried to checkout again. First the app won’t load card intro from wallet, then after manually entering all of my card info, it tells me “missing parameter” after checking and reentering things 3 times it still won’t work. I had to call in my order and listen to the phone message tell me to order from the app. 😡 ### 1/5 — Not happy customer *2023-05-16, version 2.0.0* The app is super not user friendly and you can’t use Apple Pay for your order, not only that it automatically adds the tips without asking you first Very deceptive and dishonest ### 1/5 — Terrible App *2022-12-11, version 2.0.0* Decent food but the app and website are horrible, you can’t place an order without downloading the app and then you have to take so many verification steps just to order lunch. Waste of time and money ### 1/5 — App and Food review *2022-12-08* The app is too hard to use and takes too long to order. Activate “sign in as a guest.” The bowl tasted horrible. It didn’t have a lot of what it said it should be in it. The chicken tasted like canned chicken! It’s really discussing. ### 1/5 — Terrible terrible app *2020-04-03, version 1.0.2* Not at all user friendly. You have to think a lot to use it making it impossible for people that don’t know how to go back and forth between several screens. Have to type in everything because they don’t use your Apple wallet info and they don’t use a camera to take a picture of the credit/debit card. Don’t recommend this app unless you like to be frustrated ### 2/5 — Can't enter new card without it closing *2024-01-06, version 2.0.2* Fix the bug ### 2/5 — Best fries ever, but pls fix the app and website! *2023-05-16, version 2.0.0* Great food. Terrible, time-wasting app. Trying to click “order” cycles you through the site over and over. Very annoying. If I wasn’t already a fan, I’d give up a lit sooner. ### 3/5 — From the Heath Bad App *2026-06-05, version 2.0.2* The app has been updated BUT I have $25 dollars in a gift card and it won’t apply it to my order. My order was $75 dollars and there was no way to first pay $25 and then pay the rest of the order with my credit card. It tells you to add more funds to the gift cards in larger increments then needed to cover the amount! What a scam!!! ### 3/5 — Website is glitchy *2022-10-01, version 2.0.0* Love the food, but the website for ordering is so glitchy I usually have to end up calling in the order after I’ve wasted 15 minutes of my busy evening trying to make it work. Do not cool!!!! ## Most praised reviews (4 highest-rated) ### 5/5 — Love the Hearth *2023-08-25, version 2.0.1* The Hearth is an awesome restaurant and we love the food! Coffee is great too and love their baked treats! ### 5/5 — Easy and yummy food *2022-11-19, version 2.0.0* The app makes it easy for me to buy and order food when I am on the run for work. ### 5/5 — For the best lunch in town *2022-10-24, version 2.0.0* I don’t care what I order here it can be a fiesta wrap black and blue salad or a killer bowl of soup everything here is fantastic and fresh!!!!!! ### 5/5 — I think it is good *2020-06-17, version 1.0.4* I really like how this app works better than the other one! You can see pictures of the food and customize your orders easily! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*