# FrontApp — Customer operations platform

> Customer operations platform for unified communication, automation, and insights. (iPhone/iPad app by FrontApp, Inc..)

- Source: https://appshunter.io/ios/app/frontapp/id983808769 (this page in markdown: same URL + `.md`)
- Developer: [FrontApp, Inc.](https://appshunter.io/developer/983808768)
- Category: Business, Productivity
- Price: Free
- Rating: 3.30/5 from 175 App Store ratings · 114 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 80 MB
- Languages: American English
- Released: 2015-05-27
- Data updated: 2026-09-07
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/frontapp/id983808769/reviews.md

## What is FrontApp?

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes.
With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

## Key features

- Unified customer communication
- Automated workflows
- Real-time collaboration
- Centralized message routing
- Customer operations visibility
- Team efficiency tools

## What do users think of FrontApp?

Overall sentiment: mixed

**Pros**

- 👥 Excellent for shared team inboxes
- 🎯 Streamlined email collaboration
- ⚡ Desktop and web versions are solid
- 🔄 Useful commenting and tagging features
- 💬 Great for internal team communication
- 🤝 Responsive customer support team
- 📧 Better than Gmail for team workflows
- 🔗 Excellent integrations available

**Cons**

- 🐢 Slow app performance and loading times
- 🐛 Frequent crashes and freezing
- 📱 Mobile app significantly behind desktop version
- 💰 Expensive pricing with unexpected increases
- 🔐 Login issues (Google and Microsoft auth)
- 🌙 No dark mode support
- ⚠️ Poor email sending reliability
- 🔌 Requires frequent app reinstalls
- 📋 Missing key mobile features
- 🎨 Suboptimal mobile UI/UX design

**Commonly reported bugs**

- App crashes frequently on launch and during use
- Emails fail to send or send blank messages
- Login redirects don't complete (Google auth)
- App freezes requiring phone restart
- Unable to mark emails as read
- Cannot attach images to emails
- Cannot delete or close draft emails
- Inbox fails to load or refresh automatically
- Email body content doesn't load
- Keyboard jumps and disappears when typing comments
- Comment box loses focus with physical keyboard
- App closes when switching to other apps
- Swipe gestures display blank white screens
- Send button requires multiple taps to work
- Tags cannot be removed from emails
- App logs out users unexpectedly
- Performance degradation after updates

**Most requested features**

- Dark mode for mobile app
- Ability to manage other users' status on mobile
- Calendar integration on mobile
- Push notifications for untagged emails
- Language filtering on mobile
- Draft generation/AI features on mobile
- Knowledge base access on mobile
- Scheduling links option
- Multi-email selection with swipe gestures
- Tag and template creation/editing on mobile
- Better email truncation handling
- Session persistence when switching apps
- Apple Watch compatibility
- App widgets for mobile
- Advanced search functionality

## Recent user reviews (10 of 114)

All indexed reviews: https://appshunter.io/ios/app/frontapp/id983808769/reviews.md

### 3/5 — Doesn’t match Mac experience

*2026-08-18, version 5.83.1*

Missing features, content resigning in, just limiting compared to computer.

### 1/5 — App won’t open

*2026-08-17, version 5.83.1*

The phone and app are up to date but front app won’t open. 
It’s hard to get work done if the tools don’t work.

### 1/5 — Makes me log in 20 times a day

*2026-08-17, version 5.83.1*

It is used to be fine, but recently the app is making me log in every single time I want to respond a message. Very Annoying! Please fix this

### 1/5 — Auto Log Out

*2026-08-16, version 5.83.0*

Since the update it logs you completely out every 10-15 min. Super annoying

### 1/5 — Logout issue

*2026-08-16, version 5.83.0*

Logged out constantly with the latest update. Every time I look at the app.

### 3/5 — Log out

*2026-08-16, version 5.83.0*

It was a decent app, but now it makes me login 25 times a day

### 1/5 — New update…

*2026-08-15, version 5.83.0*

Since the new update I need to login every time I use the App. This is pretty annoying. Before it used to be always On.  Please revert back.

### 3/5 — Logged out

*2026-08-14, version 5.83.0*

I’ve been logged out of my app now 6 times today.

### 5/5 — Best collaboration tool

*2026-08-14, version 5.83.0*

It has made working with my colleagues so much easier because we are able to assign and share emails while being able to have internal conversations within the thread. Game changer!

### 1/5 — Need better sign in process

*2026-06-11, version 5.80.0*

Having trouble signing in and it’s stuck in a loop of sso sign in. Doesn’t let me change sso

## Frequently asked questions about FrontApp

### What does FrontApp do?

FrontApp is a customer operations platform designed to help support, sales, and account management teams deliver exceptional customer service. It centralizes customer communications across various channels, automates workflows, and facilitates real-time collaboration to improve efficiency and customer retention.

### What are the key features of FrontApp?

Key features include unifying customer messages from multiple channels into a single interface, automating repetitive tasks with custom workflows, enabling real-time collaboration among team members, and providing visibility into customer operations to drive better decision-making.

### How does FrontApp help businesses?

FrontApp helps businesses drive operational efficiency, which in turn helps prevent customer churn, improve retention rates, and propel customer growth. It achieves this by streamlining communication and providing actionable insights.

### Is FrontApp compatible with my existing tools?

While the description doesn't specify exact integrations, the platform is designed to centralize messages across channels, suggesting compatibility with common communication methods like email and potentially other customer interaction points. It aims to work with your existing customer operations.

### What is the cost of FrontApp?

The provided information indicates that the app is 'ad-supported' and does not have in-app purchases. This suggests a free model supported by advertisements, though specific pricing tiers or premium features are not detailed.

## Version history (last 5 releases)

### 5.84.0 — 2026-09-01

Various improvements and bug fixes.

### 5.83.1 — 2026-08-17

Various improvements and bug fixes.

### 5.83.0 — 2026-08-12

Various improvements and bug fixes.

### 5.82.0 — 2026-07-14

Various improvements and bug fixes.

### 5.81.1 — 2026-06-24

Various improvements and bug fixes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*