# FrontApp — user reviews > 106 indexed App Store user reviews of FrontApp by FrontApp, Inc., rated 3.30/5 from 175 ratings. - Source: https://appshunter.io/ios/app/frontapp/id983808769/reviews - App overview in markdown: https://appshunter.io/ios/app/frontapp/id983808769.md - Rating breakdown: 5★ 80 · 4★ 14 · 3★ 19 · 2★ 11 · 1★ 51 ## What do users think of FrontApp? Overall sentiment: mixed **Pros** - 👥 Excellent for shared team inboxes - 🎯 Streamlined email collaboration - ⚡ Desktop and web versions are solid - 🔄 Useful commenting and tagging features - 💬 Great for internal team communication - 🤝 Responsive customer support team - 📧 Better than Gmail for team workflows - 🔗 Excellent integrations available **Cons** - 🐢 Slow app performance and loading times - 🐛 Frequent crashes and freezing - 📱 Mobile app significantly behind desktop version - 💰 Expensive pricing with unexpected increases - 🔐 Login issues (Google and Microsoft auth) - 🌙 No dark mode support - ⚠️ Poor email sending reliability - 🔌 Requires frequent app reinstalls - 📋 Missing key mobile features - 🎨 Suboptimal mobile UI/UX design **Commonly reported bugs** - App crashes frequently on launch and during use - Emails fail to send or send blank messages - Login redirects don't complete (Google auth) - App freezes requiring phone restart - Unable to mark emails as read - Cannot attach images to emails - Cannot delete or close draft emails - Inbox fails to load or refresh automatically - Email body content doesn't load - Keyboard jumps and disappears when typing comments - Comment box loses focus with physical keyboard - App closes when switching to other apps - Swipe gestures display blank white screens - Send button requires multiple taps to work - Tags cannot be removed from emails - App logs out users unexpectedly - Performance degradation after updates **Most requested features** - Dark mode for mobile app - Ability to manage other users' status on mobile - Calendar integration on mobile - Push notifications for untagged emails - Language filtering on mobile - Draft generation/AI features on mobile - Knowledge base access on mobile - Scheduling links option - Multi-email selection with swipe gestures - Tag and template creation/editing on mobile - Better email truncation handling - Session persistence when switching apps - Apple Watch compatibility - App widgets for mobile - Advanced search functionality ## Newest reviews (18 of 106) ### 3/5 — Dark Mode *2026-04-29, version 5.79.0* Please, add a dark mode. It’s a standard these days. ### 3/5 — OneDrive attachments *2026-04-24, version 5.78.0* Cannot attach files from OneDrive on front mobile app ### 2/5 — Changing status of other users *2026-04-16* Biggest limitation I’ve hit for years (5+) using this app is the inability to turn other users’ boxes on or off on mobile. Many times I’ve left work and someone on my team has accidentally left their box on, so emails are flowing into their box and I’m unable to turn it off until I get home and get on my desktop. I keep hoping itll arrive in a new update but nope. Add this! **Developer response:** Hi there, Thank you for taking the time to leave us a review! While this is not possible in our mobile app today, I highly encourage you to submit a request for it at this link. This feature submission form is linked to our Product Ideas Portal which is accessible to all users. When features are submitted, they are listed in the Ideas Portal and can be upvoted by other Front customers who may want the same feature to improve their team's workflows. You'll receive an email update if your feature is developed and shipped. Thank you! Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}} ### 3/5 — Dark mode please *2025-09-22, version 5.69.0* Still not using the app because of this. ### 2/5 — Super slow loading *2025-08-24, version 5.67.0* The app loads incredibly slowly at launch and it takes ages to quickly check your email and load new messages. It often freezes and requires you to reboot your phone ### 4/5 — Please don’t neglect this *2025-07-28, version 5.65.1* It’s a pretty key thing to be able to answer emails in an app. Front, you have an amazing product but please keep this app more updated with more robust features similar to what’s accessible on the desktop. ### 3/5 — dark mode on mobile please *2025-06-11, version 5.63.0* dark mode when ### 3/5 — Dark mode pls *2025-05-20, version 5.62.0* ^ ### 3/5 — Love Platform, app needs love! *2025-04-30, version 5.61.1* Guide to 5 stars: 1. Dark Mode - This is literally the only app on my phone that doesn’t support this. 2. Scheduling Links option 3. Knowledge base access 4.Generate Draft option (I know Ai is beta currently. Such a very useful feature on desktop) That’s my wishlist. Love Front and their team. Best software for teams. Hated outlook. If we can get the app up to par then no reason to use anything else. ### 3/5 — Google login not working *2025-04-19, version 5.60.0* Upon “successful login-you are being redirected to the app” nothing happens. It just keeps asking for login. ### 4/5 — Calendar *2025-04-12, version 5.60.0* Why can’t you schedule an event from the mobile app?? ### 2/5 — Constant issues with logging in *2025-03-28, version 5.60.0* Microsoft login works once in a while ### 4/5 — Great app next update *2025-02-10* Great app next update can you please add the option to filter messages by language to the mobile app like your able to do on the laptop app or tell me how to do this if it is already available to do. Thank you! Great app for responding to user tickets! **Developer response:** Thanks for the lovely review! I'm afraid language filtering isn't possible on mobile right now, but if it's something you'd like to see in the future we'd love to hear your idea in our Product Ideas Portal: https://community.front.com/ideas Thanks again! ### 4/5 — Great app next update *2025-02-07* Great app next update can you please add the option to filter messages by language to tge mobile app like your able to do on the laptop app or tell me how to do this if it is already available to do. Thank you! Great app for responding to user tickets! ### 3/5 — Functional, need work! *2025-01-07* I love the desktop and browser applications but the mobile app is a bit buggy at times. Would also like to see a dark theme added to the preferences. **Developer response:** Hi there! Thank you for taking the time to leave us a review. Adding a dark mode option to our mobile application is a fairly popular feature request that you can upvote for here- https://front.ideas.aha.io/ideas/PRD-I-4174 Additionally, if you ever encounter any issues with the mobile application, feel free to contact our support team directly at support@frontapp.com so we can assist! Thanks again! Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}} ### 3/5 — Dark mode please *2024-12-06, version 5.55.0* It’s missing dark mode! A simple thing but very annoying to reply to emails late at night. ### 2/5 — Doesn’t work well *2024-11-29, version 5.55.0* The google login doesn’t work at all ### 3/5 — Stuck on success screen logging in *2024-07-14* Just downloaded new version after not using the app for some number of months. Logging in through google auth I get the “success, you’ll now be redirected back to the app” screen. Then don’t get redirected. If I cancel or force quit the app, I’m back to square one and a login screen. **Developer response:** Hi there! Sorry to hear you're having issues logging in to your iOS app. We'd be happy to investigate the issue further for you! Please reach out to support@frontapp.com with the details of the issue you're facing, and we'll take a closer look 🙏 ## Most critical reviews (10 lowest-rated) ### 1/5 — Need better sign in process *2026-06-11, version 5.80.0* Having trouble signing in and it’s stuck in a loop of sso sign in. Doesn’t let me change sso ### 1/5 — The best thing about this app is… *2026-05-13, version 5.80.0* It’s so incredibly slow and unresponsive that you will never want to check your email. This results in reduced screen time. Great job guys 👏👏👏 ### 1/5 — So slow *2026-01-19, version 5.74.0* I thought was my WiFi but after seeing the reviews everyone has the same problem. App is really slow, it’s been months with this problem. ### 1/5 — Almost doesn’t cut it *2025-11-05* App frequently bugs out. When you push to send and email on your phone I’m it frequently fails and sends a blank email. To have to pay for an exorbitant amount for email service and have it not work and then be given poor customer support to fix it isn’t right. Also paywalls for rules is ridiculous **Developer response:** Hi there, thanks for taking the time to leave us a review. I’m sorry to hear you’ve been encountering these issues with our mobile app. We’re more than happy to take a closer look into this. Please feel free to reach out to us at support@front.com so we can assist further. Thank you. Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}} ### 1/5 — Desktop update *2025-08-07, version 5.66.0* The company i work for has already started a petition to remove front and use outlook again due to the new desktop update. ### 1/5 — Slow and cumbersome *2025-07-30, version 5.65.1* I don’t know why anyone would use this. It’s slow loading and the search feature is nearly useless. ### 1/5 — Wasting real estate on mobile *2024-07-26* Not optimal usage of real estate on mobile. Why do you waste such a precious real estate on mobile apps? The one highlighted in green on top and between each email highlighted in yellow. I have attached missive app for reference. Also please add rhe ability to not only swipe left and right but also top and bottom to select multiple emails at once and take action. **Developer response:** Thanks for providing this feedback. We're always looking for ways to improve our mobile app, and this feedback is super important for us. We've shared this feedback with our iOS team. Please feel free to reach us at support@frontapp.com with any follow-ups or other queries. ### 1/5 — Do not buy!!! *2024-02-16, version 5.40.0* They really rope you in on the sales call that you will have all these amazing capabilities but every single thing has a kink. I have paid way too much money for this for our company. I would not renew with them. ### 1/5 — Tag & Template Editing MISSING *2024-02-03, version 5.38.1* Can’t actually do work because it lacks tag and template creation/editing. So it’s 75% for view-only triage. Which is then annoying that I can’t help a customer efficiently or improve my template. 2024 update: no change ### 1/5 — Sluggish and no dark mode *2024-01-08* January 2024 update: Performance is worse than ever. The app loading time is ridiculous. It freezes for around 10 seconds anytime I switch to it. Oh, and still no dark mode. Would appreciate a developer response. Original review: This is the weakest link in the Front product offering. They’ve really fallen behind Gmail and Superhuman. Front is just so much more cumbersome, unresponsive, and doesn’t support table stakes in 2022 such as dark mode. **Developer response:** Hi there! While the Front app doesn't currently support dark mode, it's something that we're considering adding. The best way to ensure our Product Team knows you're interested in this feature as well is through our Product Ideas Portal: https://front.ideas.aha.io/ideas/PRD-I-4174 Thanks again! ## Most praised reviews (10 highest-rated) ### 5/5 — Best collaboration tool *2026-08-14* It has made working with my colleagues so much easier because we are able to assign and share emails while being able to have internal conversations within the thread. Game changer! **Developer response:** Hi there! Thank you so much for the kind review! We love hearing that Front has made collaborating with your team easier. Being able to share and assign emails while keeping internal conversations right alongside them can make such a difference. Thanks for sharing your experience with us! Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}} ### 5/5 — Love it.No complaints *2025-11-11, version 5.73.0* We've used this for a couple of years now, and its great. Wouldn't switch to another option. Customer Service are very helpful, and there's always new things being worked on for the app. ### 5/5 — Lost function *2025-02-27* I love this platform and wouldn’t go back to outlook for anything. For some reason with the last update, you can not see the current tags and remove them. Example, I want to move the email to a different “folder” but it doesn’t let me remove the inbox tag. Please help! I want to work down to 0! **Developer response:** Thank you for the kind review! We just published an update restoring the ability to add and remove tags. This wasn't an intentional change, sorry about that. ### 5/5 — Love it.No complaints *2024-06-29, version 5.47.0* We've used this for a couple of years now, and its great. Wouldn't switch to another option. Customer Service are very helpful, and there's always new things being worked on for the app. ### 5/5 — Does what it’s supposed to do *2024-02-03, version 5.38.1* I read a bunch of bad reviews from years ago… the devs must have worked quite a bit since then because it’s a great app, I used it for more than a month and no problems at all so far. ### 5/5 — Easy to manage email on the go *2023-06-07, version 5.26.0* Quick, easy to use app to stay on top of my inbox. It’s great! ### 5/5 — Great update *2023-02-08* Thank you for fixing all those small annoying bugs with the latest update. I love Front! **Developer response:** Thank you so much for taking the time to leave us a review. It means a lot. Feel free to send us feedback or ideas to support@frontapp.com at any time. ### 5/5 — Game changer *2022-11-25, version 5.17.0* If you run shared inboxes and a large team, there is no better inbox. Front improves productivity, reduces the chaos of email forwarding and communication spread across several platforms. Highly recommended. ### 5/5 — This is the future of email and productivity *2022-09-27, version 5.15.0* There’s honestly no going back to your basic email clients like gmail or apple mail. This truly is email 2.0. My company uses it and I cannot believe I went all my life never thinking about how email could evolve. Do yourself a favor and get your company to sign up for Front and see efficiencies you’ve never experienced. The email capabilities of gmail, chat capabilities of slack, with no-code automation is truly a match made in heaven. ### 5/5 — Quick, snappy, and efficient *2022-09-15* I came from Gmail but definitely prefer Front for anything work-related. The only drawback is that I have to open up Gcal in a separate app for calendar stuff on mobile. Other than that, this app operates as expected. Love using Front! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*