# Frontdoor-Home Service Experts — user reviews > 129 indexed App Store user reviews of Frontdoor by Frontdoor Incorporated, rated 4.70/5 from 1,344 ratings. - Source: https://appshunter.io/ios/app/frontdoor-home-service-experts/id6443921342/reviews - App overview in markdown: https://appshunter.io/ios/app/frontdoor-home-service-experts/id6443921342.md - Rating breakdown: 5★ 1,192 · 4★ 50 · 3★ 15 · 2★ 11 · 1★ 76 ## What do users think of Frontdoor? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Helpful and knowledgeable experts - 💰 Saved money on repairs - 🎥 Useful video chat feature **Cons** - 🐛 App crashes and freezes - 🔒 Privacy concerns with video recordings - 💸 Subscription required for full functionality **Commonly reported bugs** - Unable to create account or reset password - Verification email link not working - App freezing on certain screens **Most requested features** - Improved account creation and login process - Option to purchase individual consultations without subscription - Expanded service offerings beyond home repairs ## Newest reviews (10 of 129) ### 2/5 — Buggy *2026-07-18, version 2.10.24* Never got the calls to work it’s so buggy ### 4/5 — Great Service - Improvements Needed *2025-12-13, version 2.3.63* Every expert I’ve engaged with has been knowledgeable, patient, and helpful. I wish they would add a service for houseplant experts. Only gripes are 1) that there’s no option for canceling auto-renew and 2) service/IT is text only with script-heavy distracted associates that have you asking yourself if you’re talking with a powerless chatbot. Fix those two gripes and you’ve got a killer business. ### 5/5 — Extremely helpful app *2025-08-23, version 2.2.30* For handyman type work this app has been a lifesaver/timesaver. Can easily make contact with experts in various fields who have helped me double check my work, offer advice, answer questions and offered solutions to unforeseen problems that often arise. I very much appreciate this service and plan to be a member for life. Thank you ### 5/5 — Instructions *2025-08-08, version 2.2.26* Their specialty is instructions For the home owner ### 1/5 — Terrible app *2025-05-23, version 1.29.193* App does not work. Can’t even log in ### 5/5 — Worth every penny *2025-05-22, version 1.29.193* Knowledgeable, patient and kind! All descriptors you won’t commonly encounter as a package when hiring someone off of marketplace. I love that I learn and save money. Please stay around forever. ### 1/5 — Frontdoor $$ saving lifesaver! *2025-04-10, version 1.28.159* This app is a MUST HAVE for everyone or anyone willing to get hands on and wanting to learn or just get a job done without having to pay hundreds of dollars or wait for a professional to come out and spend twenty minutes and charge you hundreds if not thousands of dollars to do something as simple as plugging a wire into a hole! I wouldn't be able to afford having a professional come out and do repairs or anything with my current financial situation , and front door was such a GREAT investment ! I got my boiler back up and running in the middle of a snow storm myself thanks to video chat with a professional hvac and electrician and him walking me through the steps he would have done himself if he were called out to a job in person ! My eighty five year old grandmother would have froze and my pipes would have burst if not for this amazing app and the amazingly helpful caring professionals that work for frontsoor ! Atleast once a week i find a reason to call one professional or another and everytime it ends in success and feeling as though i can handle anything with a little help and keep what money i do have in my pocket for lifes necessities ! Without front door i wouldnt be living comfortably with heat and hot water and electricity that wotks properly and feeling safe and confident that i can handle whatever life throws at me with a little help from them ! And i must say any professional ive been connected with has been completely understandjng of whatever mess or situation ive put infront of them without judgement or fear of some kind of judgment related repercussion. I love front door! ### 1/5 — Their customer service is lacking *2025-03-31, version 1.28.154* Tried 3 times to schedule service with them. Finally got a date scheduled for service only to have them cancel the appointment 2 days before. ### 5/5 — So easy *2025-02-04, version 1.27.68* This was the easiest thing I’ve ever done. The people here are so helpful. When I am looking to do more of a project, I will definitely be subscribing to this. ### 5/5 — Awesome app. Awesome idea *2025-01-31, version 1.27.68* It has helped me many times. Endless value. I just can never remember the name. Something door. Nextdoor, opendoor. Don’t forget about Frontdoor! 👍 ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful customer service *2026-07-08, version 2.10.24* I’ve purchased a device with installation via Frontdoor, they said it includes unlimited membership. I’ve downloaded the app and created an account right there. It didn’t recognize the membership, so I contacted their support via chat and they said I have no account with them, even after I provided an app screenshot ### 1/5 — Impossible to cancel membership *2026-02-02, version 2.4.77* I signed up bc there was some special for installing a smart valve at my house. I looked around in the app for 15 minutes to figure out how to cancel auto renewal and couldn’t find it. All the FAQs say you can do this in the app. This should be trivial to find. So I just deleted my account. I hope whoever designed this nonsense stubs their toe. ### 1/5 — Shady business practices *2026-01-24, version 2.4.77* I told Frontdoor to cancel my subscription and close my account two times before my subscription was supposed to renew. Lo and behold, 3 weeks after I was charged $149 for a subscription renewal. Don’t sign up for anything, super shady company. ### 1/5 — Scam. Won’t let you cancel auto renew for next year *2025-12-15, version 2.3.63* No way to cancel auto renew for next year. Only way is to delete account which also deletes your current subscription without any refund. Reporting to apple ### 1/5 — Moen users Beware! Scam artists *2025-10-31, version 2.3.62* Their services are basically useless, will not give accurate quote and charge extra for anything that deviates “standard” install. My recommendation to anyone who gets the moen flo install bundle, dont do it! you are gonna lose money. Just find your own plumber. ### 1/5 — Terrible Customer Service *2025-09-24, version 2.3.56* The techs and the UI is great. The customer service was the worst that I’ve ever interacted with in my life. No exaggeration. They increased my membership by 600%. I cancelled and received confirmation of cancellation. They charged me anyway. When I chatted with them and asked them to refund the incorrect charge, they started to refuse and tried to convince me to use the product anyway. Then, they tried negotiating with me on the price… after I was illegally charged! I was historically a huge supporter. Complete opposite now. ### 1/5 — Sound not working *2025-09-16, version 2.2.33* Pro could hear me, I couldn’t hear him ### 1/5 — Horrible -Moen , stop working with them *2025-07-10, version 2.0.22* Frontdoor is supposed to be premier and the install was supposed to be free but i assume EVERYONE has to get some amount of work done to retrofit the plumbing to work with the product. This “premier “ frontdoor free product sent out plumbers that only had seven reviews on yelp and they did work for 600 dollars that I absolutely know if I had the time to have gone with another plumber and had paid out of pocket to get it i stalled would have been cheaper. Thirty minutes of labor and sox inches of piping for six dollars? It’s a racket. Then the plumber was going to just lay the wire right on the ground to a plug ten feet away without properly attaching to a wall cause he “just ran put of clips” six hundred dollars! After this the plumber left saying now just add to the app and it will work- but the app would not WORK. We called the help line and they could not help. They said they were escalating the call then we heard nothing and called back the next day. They said oh - you have to wait you will get an email within 48 hours. That is not escalation! We asked can we get help sooner and they said there is nothing else they can do to help us sooner. I have moen products throughout my entire house. ### 1/5 — Was 5 stars *2025-06-17, version 2.0.22* Now is zero stars. Raises prices, changed without confirmation, lied about cancelations. Terrible and never again. ### 1/5 — Can’t even create an account LOL *2025-06-13, version 2.0.22* I downloaded this app to get help with an issue with my shower. I tried to create an account, but I keep getting an error that says “something went wrong.” So I can’t even create an account. What a joke of an app. ## Most praised reviews (10 highest-rated) ### 5/5 — Best tech support *2026-04-24, version 2.7.29* Great team! Very professional! Always can support you! ### 5/5 — Worth every dollar *2026-02-22, version 2.6.9* Absolutely incredible app and technology. Savings on an annual basis are hundreds to thousands depending on how much fixing you need assistance with. The staff is exceptional and always friendly. 10/10 could not recommend them enough ### 5/5 — Darin *2026-01-31, version 2.4.77* Darin was great! Very professional and knowledgeable. ### 5/5 — Excellent! *2025-12-21, version 2.4.77* Made the job so easy! ### 5/5 — Random upgrades/fixes *2025-12-18, version 2.4.77* I really appreciate the straightforward approach of this app. Having transitioned from construction to a different field, I've faced my fair share of challenges. This app has been incredibly helpful in addressing those issues, guiding me toward exactly what I need. The convenience of the links they provide has taken a lot of the burden off my shoulders! What I find especially comforting is that if I ever feel stuck on a project, I can simply pick up the phone and ask for advice. It truly makes a difference to have that support. ### 5/5 — Best app and team that service the app *2025-11-06, version 2.3.63* Great app. Great features of video connection with actual expert who has all tools like manuals , ability to draw on screen and etc … Bug shoutout to the guys Troy , Greg, Maverick, Michael, Garret , James and all other guys who help to troubleshoot and service appliance for me ### 5/5 — Our electrician James is awesome! *2025-10-04, version 2.3.56* Totally Save us. We were trying to replace a ceiling fan. All the YouTube videos said it would be easy and only take 30 min. Liars. It was so confusing and we were on the brink of having a meltdown- then i remembered we could call Frontdoor. We called, got James and he patiently explained exactly what we needed to do. He was amazing and worth the cost of membership. Would 100% recommend this app. Amazing. We never could have Gotten our fan installed without this app. ### 5/5 — Saved me so much money! *2025-09-10, version 2.2.30* Having access to somebody who can help me troubleshoot all kinds of things in my house has been a dream. I am not handy, but I have saved a lot of money by talking to experts who not only walked me through the my problems but also told me exactly what I needed to buy to fix it. No more multiple trips to the hardware store…or hiring people for things I can do myself now! ### 5/5 — Gil was amazing *2025-09-08, version 2.2.30* Love this app they helped me get pricing for my carrier heat pump. Zero wait time and incredibly helpful. Highly recommended ! ### 5/5 — One of the greatest apps I have ever used *2025-09-06, version 2.2.30* Thank you again and again. Great experts who will save you time and frustration --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*