# Frontier Airlines — user reviews > 2,234 indexed App Store user reviews of Frontier Airlines by Frontier Airlines, rated 4.70/5 from 1,273,469 ratings. - Source: https://appshunter.io/ios/app/frontier-airlines/id1041410548/reviews - App overview in markdown: https://appshunter.io/ios/app/frontier-airlines/id1041410548.md - Rating breakdown: 5★ 1,081,824 · 4★ 107,463 · 3★ 34,802 · 2★ 11,780 · 1★ 37,600 ## What do users think of Frontier Airlines? Overall sentiment: negative **Pros** - 🚀 Affordable travel - 👍 Smooth and easy flights - 🚀 Best price around for flights - 👍 Great experience and easy to use **Cons** - 🐛 Glitchy app and website - 🤯 Poor customer service and communication - 💰 Excessive fees and hidden costs - 🤬 Flight delays, cancellations, and irregular operations - 🤯 Rude and unhelpful staff - 🤯 Misleading pricing and booking process **Commonly reported bugs** - App crashes and freezes - Boarding pass retrieval issues - Incorrect flight information displayed - Booking process glitches **Most requested features** - Ability to review entire trip before payment - Easier baggage selection process - Improved app stability and performance - Better communication about flight status changes - More transparent pricing and fees ## Newest reviews (11 of 2,234) ### 2/5 — Feito de maneira preguiçosa *2026-08-25, version 3.7.1* Ruim, minimamente útil. Tento atualizar minha conta com minhas informações e existem requisitos que eu não posso acessar. Já tive problemas de acesso e atualização de passagens, entre outros. A única coisa boa é que atualizam caso haja atraso, mas de forma lenta e as vezes imprecisa. ### 2/5 — New version broken *2026-08-23, version 3.7.1* Go to Account Info and it hangs. iPhone iOS 26.6 ### 1/5 — Unusable App *2026-08-22, version 3.7.1* Bugs out every other command. I shifted my entire plan for my trip and paid more with another airline to not have to deal with the app. ### 1/5 — Session Expired *2026-08-22, version 3.7.1* During the check-in process, I would manually fill in all my information, only to get to the end and then have my “session expire”. This happened numerous times, when trying to purchase a seat in the front of the plane. I eventually gave up and will have to deal with Frontiers small/uncomfortable seats due to their poor mobile app. ### 1/5 — App is broken *2026-08-22, version 3.7.1* The Frontier app on my iPhone is completely broken. Check in fails every time with a generic “error” message, and I can’t even search for or book flights. Basic functions just don’t work. To make things worse, travelers can no longer check in on the website. So now I have no way to check in at all. I’ve tried everything: logging out and back in, deleting the app and reinstalling it. Nothing fixes it. This isn’t a small bug, it’s a complete failure of the app, and it’s actively stopping me from managing my own flights. Really frustrating experience. ### 1/5 — Horrible Customer Service *2026-08-22, version 3.7.1* My account was hacked and someone was able to merge my account by simply giving them my email, phone number and address. This is insane! ### 3/5 — Unfunctional at times *2026-08-21, version 3.7.1* Bag price checker does NOT work. Saved travelers do not carry over to the booking process. Your personal saved info for redress/known traveler in your profile as well as saved companion travelers does not carry over to the booking process. ### 1/5 — How can I feel confident in buying a flight if I can’t access the app *2026-08-21, version 3.7.1* The app states my credentials are invalid but allows me to login on safari but I am unable to get my boarding pass. ### 1/5 — Worst app ever *2026-08-21, version 3.7.1* The glitches in this app are crazy it needs to be fixed. I can’t even add my own flight to my account and it says it’s been added and doesn’t show up. I can’t check in because it won’t let me and it says the last name or confirmation number may be incorrect when I have typed it correctly. After multiple attempts of trying to add the flight to my account it finally showed up. But when I go check in IT DOESNT LET ME BECAUSE IT SAYS ITS WRONG Omg please update this app, can’t even use the web browser either. ### 3/5 — Updates every other day at this point *2026-08-21, version 3.7.1* I’ve had this app for many years and this year. This is the most updates I’ve ever seen this app have. I’m not being dramatic, but it feels like every other day or every other week. This app needs to update. ### 1/5 — Canceled flights *2026-08-21, version 3.7.1* Don’t rely on this airline if you need to get somewhere ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service *2026-08-25, version 3.7.1* Absolutely terrible experience with Frontier Airlines. I’ve flown with them twice, and both times my flight was delayed by around 3 hours. Because of their delays, I missed my train and had to deal with the extra time, stress, and inconvenience. Two flights, two major delays. That’s not bad luck—that’s unacceptable service. I’m done with Frontier and will never fly with them again. ### 1/5 — Dumba$$ app *2026-08-25, version 3.7.1* This app is just dumb says no flight found when im tryna check in but finds the flight when I’m searching it from manage my trips ### 1/5 — Terrible *2026-08-25, version 3.7.1* I flew frontier to Denver, Colorado for a golf tournament $375 trip turned into $1189 after all their baggage fees and add-ons and all that horrible horrible airline on the way to Denver. My bag was gone through my driver was busted in half the two zippers on my hard was busted open had to pay $600 for a shaft to play the tournament. On the way back to Bentonville Ark. I think my bag was drugged behind the aircraft to the whole way. highly suggest not flying frontier I have contacted them six different times in the past month and no one seems to want to talk. I have submitted claims I’ve got a claim number and no one with frontier can figure out what is going on. I highly suggest not flying frontier I will never fly them again or recommend Frontier. ### 1/5 — Do not use *2026-08-24, version 3.7.1* A disgruntled employee falsified records to keep us from boarding a flight. They took our luggage though and refused to give it back! Frontier’s contract of carriage apparently only needs one persons word with NO corroboration. The worst part is this woman, Tay, made these accusations up after abusing my fiance and I, laughing at us that the delayed flight might make us miss a friends wedding, and being extremely racist against us. When we made it to the gate, we confirmed that our tickets were still valid only to be barred during boarding. We were offered “replacement” tickets for a flight OVER 24H IN THE FUTURE. ### 1/5 — Hate this *2026-08-24, version 3.7.1* Why do I need to download an app just to check into a flight. Not having option to do this online is EXTREMELY FRUSTRATING. Why do I have to delete things on my phone JUST to get a boarding pass? ### 1/5 — Horrible customer service horrible experience *2026-08-24, version 3.7.1* Frontier is the worst airline. Stranded 14 hours overnight in a new city and frontier said they couldn’t give me accommodations? Aira, Pao, Nef are unhelpful ### 1/5 — Never functioning *2026-08-24, version 3.7.1* I never use this app without issues ### 1/5 — Worst Airline App Ever *2026-08-24, version 3.7.1* The amount of error codes I get when trying to simply check into a flight is abysmal. This app is embarrassing. You can only check in on the mobile app and it will take you about 30 times to do so. Good luck!! ### 1/5 — Support *2026-08-23, version 3.7.1* El soporte malo no dan soluciones mi correo esta lleno y no puedo recibir mas codigos ellos no tienen otra solución para si pierdes el correo o si no puedes recibir codigos si no puedes acceder a tu cuenta no puedo cambiar lo ### 1/5 — Can’t see flight details *2026-08-23, version 3.7.1* Can’t change flight. Horrible app ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to Navigate APP *2026-08-29* App is use, flight attendants are awesome. Looking forward to more rides. ### 5/5 — Great service *2026-08-25, version 3.7.1* Great service ### 5/5 — Good *2026-08-25, version 3.7.1* It’s good ### 5/5 — Good experience *2026-08-24, version 3.7.1* Very Good! What a relief after flying Spirit Airlines and Jet Blue. No more surprises or stranding or delays or mean flight attendants. All nice people. ### 5/5 — Robbie G Phillips *2026-08-23, version 3.7.1* Good ### 5/5 — Bueno *2026-08-21, version 3.7.1* Muy bueno ### 5/5 — Booking *2026-08-21, version 3.7.1* Thank you very accommodating ### 5/5 — My first time flying with Frontier *2026-08-21, version 3.7.1* Everything went incredibly smoothly and the staff was very helpful and friendly. Would definitely book again. :) ### 5/5 — Fist time *2026-08-21, version 3.7.1* So far so good it’s been pretty easy. I just pray now that I go to book this flight. It’s gonna have the date that I’m wanting to fly. Thank you for being Frontier Airlines and offering great prices. It’s really something that I think every airline should do in time to time my mother I need a vacation or just to get away from here she’s 83. I hope I can get on this flying. If not, I hope I get me on this plane partner. I appreciate you thank you. ### 5/5 — Comodidad *2026-08-21, version 3.7.1* En mis últimos viajes eh viajado muy cómoda en Frontier y mucha amabilidad de su personal. Basándome a otras experiencias con otras aerolíneas que ahí que unos dólares menos peor experiencia --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*