# Frontier Utilities — user reviews > 131 indexed App Store user reviews of Frontier Utilities by Frontier Utilities, rated 4.60/5 from 6,131 ratings. - Source: https://appshunter.io/ios/app/frontier-utilities/id1098177708/reviews - App overview in markdown: https://appshunter.io/ios/app/frontier-utilities/id1098177708.md - Rating breakdown: 5★ 5,260 · 4★ 310 · 3★ 136 · 2★ 66 · 1★ 359 ## Newest reviews (17 of 131) ### 2/5 — Clicking Buttons is Broken Beyond Repair *2026-08-11* Why on earth is it physically impossible to change my payment method when paying a bill? You give me the option to add multiple payment options, then when I try to change it while paying a bill, I can't select anything? I've tapped every pixel possible on my secondary payment and it just cannot be selected. What is the purpose of even giving me the option add a secondary option if I can't select it? I also have to click dozens of times on one of the squares for 'Choose a Payment Amount' until it finally gets registered. This has been happening for months if not years and I am baffled at how this has never been addressed yet ### 1/5 — Frontier is a scam *2025-04-01* Your plans are a scam and you know it. You hide fées and don’t explain this to customers when you sell the plans to them. I personally ended up paying bills in the 500$/ month for a small house and your people kept on explaining things that never made sense to me. If you have a chance to find yourself another electricity provider, please do. ### 1/5 — Making a payment *2025-03-22* I’m extremely frustrated with this app. I tried to make a payment, but it wouldn’t let me because it claimed no default card was set up. The truth is, there was a card on file, but for some reason, the app just wouldn’t detect it. Not only that, I couldn’t select any other payment method either. The entire experience was really annoying, and it’s clear the app needs serious improvement. This kind of issue should not happen, especially when you’re just trying to make a simple payment. I’m beyond disappointed. ### 1/5 — The app is glitchy *2025-02-06, version 2.0.23* The app half the time doesn't work or crash and still have to use the internet. ### 1/5 — SCAM EV DISCOUNT *2025-01-28, version 2.0.23* Updates to app do not enable fixes to EV integration. Counting days until I switch to another provider, since they do not reply to email. ### 1/5 — Nah I’m good *2025-01-18, version 2.0.22* The worst company, been a customer for almost 5 years, only gave me an option for $0.18? ### 1/5 — Poor app interface *2025-01-13* The credit card was not accepted for payment. I had to re-add it and it was put in correctly the first time. Additionally, the app did not accept my birthdate or last four digits of my social security number. And the buttons would not work to accept the payment when I finally was able to get it to accept the credit card for payment. It was very frustrating and difficult to make my payment. Bad graphic user interface. ### 3/5 — Can use an update *2024-12-04, version 2.0.22* A little slow ### 1/5 — No able to speak with anybody *2024-11-26, version 2.0.22* I was no able to speak with a person and my bill is duplicated I had 2 invoices in the same month ### 1/5 — Needs update *2024-11-14, version 2.0.21* I open the app, says it needs an update, closes out, sends me to App Store, no update available ### 1/5 — Asking for update *2024-11-14, version 2.0.21* Its asking for and update but wont update ### 1/5 — Broken *2024-10-30, version 2.0.21* If you want us to update your app, maybe put an option to update or auto update. App is broken and unusable. ### 1/5 — App not updating *2024-10-29, version 2.0.21* Have loaded App multiple times and it still says I need to update. ### 1/5 — Lookup email *2024-10-06, version 2.0.20* What kind of ancient stack are you running that you have to look up my email first to allow me to then sign in using my email. Bad user experience. ### 1/5 — Dissatisfactory *2024-09-23, version 2.0.20* Keeps logging me out. There should be an option to stay logged in. Also don’t see an option to schedule payments. ### 1/5 — La reseñammerecida *2024-09-02, version 2.0.19* Esta aplicación y compañía tienen más problemas que un libro de matemáticas. ### 1/5 — About my bills it just doesn’t make sense *2024-09-02* I was paying almost $60 and now it just $260 Can you explain what kind of mark up or how you changed customer it looks like something is wrong bc I understand 120 bc of what we have now with the disaster but we can help but not paying or running your company that way is not something I should e vesting any way fixed or we will be our bill I am not toking about 2-4 people in tier Nebur household so late as now we are not house we are condominium the chippest way lives and safety of environment so if we wast this Mach energy for 1 beds apartment it will flug read ## Most critical reviews (10 lowest-rated) ### 1/5 — App keeps closing *2025-12-15, version 3.0.8* Installed app on latest iOS and every time I log in the app closes to the background ### 1/5 — Constant App Crashing *2025-12-13, version 3.0.8* App constantly crashes upon successful login. Needs updates. ### 1/5 — bad *2025-12-03, version 3.0.7* very complicated, i couldnt pay my bill and it was late ### 1/5 — Crash *2025-12-01, version 3.0.7* When downloading the app, I put all my information into the system it crash please fix. ### 1/5 — Pay bill *2025-11-14, version 3.0.7* I can never pay my bill in the app, always have to go through safari smh ### 1/5 — Unreliable *2025-09-20* I’ve tried to use this app for the past several months (because the website gives me error messages). Every time I try to launch the app, it fails. In the past 6 months I’ve only gotten it to launch once. So frustrating. I’m making every effort to pay my bill, but their faulty platforms make it difficult. I may just change utility carriers. ### 1/5 — User interface *2025-06-20, version 2.0.25* It’s not good and difficult to traverse through the screens and doesn’t work with browsers in laptop ### 1/5 — High bills *2025-06-02, version 2.0.23* I recently switched thinking it was a better plan but learned differently. Not a happy camper. ### 1/5 — Overpriced company *2025-05-13, version 2.0.23* I would give it less than one star. Use energy orge to get best rates! I’m switching asap! ### 1/5 — Payment *2025-04-11, version 2.0.23* The app doesn’t allow you to pay your bill. ## Most praised reviews (10 highest-rated) ### 5/5 — App Excellence *2025-02-25, version 2.0.23* Great details on amount due , usage to date and estimated future amount due ### 5/5 — Screen probs *2024-11-26* After entering the password (exactly as I sit it up)) I was told it was not correct. So I tapped, forgot password, and Soon came to a screen that would not advance. The continue button was halfway below the screen line and not allowing me to move away from that page. ### 5/5 — Good service app *2024-08-31, version 2.0.19* I like the easy way to look my payments and make the next one ### 5/5 — Customer Review *2024-08-02, version 2.0.19* I spoke to Manual on 8-2-24 concerning my June/July bill. We lost power due to Hurricane Berly on July 8,2024 then the a/c was damaged shortly after the power was restored. We didn’t have a/c for 10 days temperatures reached 90-100 degrees. We had to vacate due to the extreme heat. Thank goodness Manual was caring and helped us to get a better electric rate per kilowatt. His service was very satisfactory and professional. Thank you Manuel And Frontier Utilities ### 5/5 — Solid app *2024-08-01* I’ve had several energy companies in Texas, and since I moved to Frontier I’ve never had any issues. Likely the best energy prices in the market. The app is very helpful to monitor usage and even provides predictions. I’ve never had any billing issues or anything like that. This is what I would expect from an energy provider app. ### 5/5 — Excelente Servicio *2024-07-22, version 2.0.17* Muy recomendable y la aplicación bien práctico ### 5/5 — App *2024-06-12, version 2.0.17* Friendly app . ### 5/5 — App not working *2024-04-04* Is there a problem with the app won’t open or let me reset password ### 5/5 — Solid app *2024-02-04, version 2.0.15* Easy and simple to use. Great info and good service ### 5/5 — Wonderfull company *2023-12-04* Wonderfull plans and great prices, Everything is Excellent. It is the number one golden company. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*