# FrontierTV — user reviews > 51 indexed App Store user reviews of FrontierTV by Frontier Communications Corporation, rated 4.07/5 from 13,059 ratings. - Source: https://appshunter.io/ios/app/frontiertv/id926446025/reviews - App overview in markdown: https://appshunter.io/ios/app/frontiertv/id926446025.md - Rating breakdown: 5★ 8,048 · 4★ 1,726 · 3★ 1,018 · 2★ 632 · 1★ 1,635 ## What do users think of FrontierTV? Overall sentiment: negative **Pros** - 👍 Simple navigation with remote - 🚀 Quick channel response - 💡 Ability to listen to news/TV while not disturbing others **Cons** - 🐛 Constant errors and crashes - 🐛 Unreliable connectivity and performance issues - 🚫 Limited functionality when away from home Wi-Fi - 🚫 Unable to watch recorded shows away from home - 🚫 Lack of full-screen video support on iPad - 🚫 No HDMI output support - 🚫 Outdated and lacking modern features **Commonly reported bugs** - Frequent login issues and password problems - Channels not recognized or available when away from home - Playback freezes and crashes during use - Navigation controls not working as expected **Most requested features** - Allow watching recorded shows away from home - Add support for HDMI output - Improve full-screen video support on tablets - Implement background audio playback - Integrate with voice assistants and smart home controls ## Newest reviews (14 of 51) ### 3/5 — Barely Works *2023-03-13* I’m constantly getting errors when trying to use this app. Days ago it told me I had to subscribe to a different package to use it (not true - it worked the next day). Today it tells me I have to be on Wi-Fi or near my router - I’m home sitting near my router and on Wi-Fi. Other days it will continuously ask me to log in and keep me in that loop or just crash while using it and not allow me to continue to watch. It would be great if it worked more often than it didn’t! ### 3/5 — Worthless App. Thanks Verizon *2022-12-19, version 3.7.9* It is impossible to get any of the channels I pay for. I tried "Live Chat" and gave up after 20 minutes. Obviously there is no one alive a Frontier. Maybe they should move back from the Frontier into a modern urban life. Can't understand how Verizon would let this sorry excuse for a transition happen after all the years we had been loyal customers. I certainly won't buy my next iPhone from them. They promote their speedy network looks like they sped away from us. Can’t get CNN when away from home. Picture freezes every time I use it. ### 3/5 — Will not work on my iPad *2021-11-24, version 3.7.6* Works on my iPhone but not my iPad. I’ve uninstalled, reinstalled- cleared browser cache numerous times. I can’t get support in the Frontier portal (no option and no one seems to know where to get help). I get an Auth_1001 error logging in. iPad Air, which is up to date. Update: I reset my password and removed all special characters and it is working again. ### 2/5 — Needs a update for 2021 technology *2021-10-24, version 3.7.6* This app really needs to be updated/upgraded for today’s technology. On my iPhone 13, it’s horrible. Can’t watch live tv in full screen, crashes constantly and just seems so outdated. On my iPad Pro it is slow. I can watch live tv at full screen, but it’s about 2 minutes behind the actual tv. Plus it crashes a lot. And you can’t split screen it. Just a few observations. It really needs some work. Cheers! ### 2/5 — No longer connects to cable boxes *2021-06-05, version 3.7.5* This app used to connect to the cable boxes in your house and provided a virtual remote control. That function no longer works. You’re also not able to watch broadcast channels (like ABC) when not using your home WiFi - which is annoying when you’re traveling and want to keep apprised of what’s going on where you live. ### 3/5 — FrontierTV app Remote function stopped working *2021-05-16, version 3.7.5* I can no longer get the FrontierTV app Remote function to connect to any of my set top boxes. I can see all of them but when I try to connect, it fails. I read the FAQs and rebooted all my set top boxes and my router. Have also deleted the FrontierTV app and reinstalled it twice. No help. It used to work fine but hasn’t for several weeks. Maybe the last app update broke it but not sure. Any input from the app developers is appreciated! ### 4/5 — Frontier tv *2021-02-20, version 3.7.3* The service in general is ⭐️⭐️⭐️⭐️, however, the mobile app sometimes does not connect if I want to set up a recording. Being a resident of Florida I do not understand while they still do not offer the ACCN channel since many games id like to see are in that conference. ### 4/5 — Worst Live Streaming TV APP on the market *2020-12-11, version 3.7.3* This app is down more than up. Constantly having to restart, reinstall, reboot with about 50% success. If XFinity is available in your area, go with them. Frontier makes it impossible to get live customer/tech support. What a mistake. They should be ashamed to call themselves a “communications” company. ### 3/5 — FrontierTV mobile app *2020-12-06, version 3.7.2* The app is ok. But sometimes difficult to get it to start up and often times goes out during middle of viewing. You would think if you have FrontierTV in your house it would maintain a connection on your cell phone? Had it work one time at airport could watch previously recorded programming and next time nothing. ### 1/5 — Frontier App is not reliable *2020-05-08, version 3.6.3* When they took over for Verizon and the app didn’t work at all I gave them time and accepted it would take a bit to improve. At every service call since, I’ve expressed concern it doesn’t work, isn’t reliable and at times won’t open. For years I’ve been told they’re working on it. I pay a lot for poor service and an app that blocks a lot if you try to use it away from your house. Loading is slow on every device. You can’t access what you record most of the time on the app. This is not the app of a successful media company who understands customers watch more on devices than TV these days. This is the app of a small company with little vision and outgrew themselves. ### 1/5 — frustrating *2020-03-26, version 3.6.3* Very frustrating app. I've only been TRYING to use it for a couple of days, but so far, if I try to use any kind of navigation... like the forward or rewind buttons, or the timeline scroll bar at the top, it just locks up. After shuttingalways crashin... just shuts down any t Ike you try to do anyth. I wanted to blame it on my old phone and OLD iPad but both are new now and it’s NOT ANY BTTER. it (the app) down and going through the startup/selection again, it "resumes" playback well before the spot where it froze, so I have to watch the whole thing over AGAIN. (I can't navigate forward to where I was cut off or it will just freeze again.) It's also frustrating that I have to watch it on the portable devices small screen. I have an HDMI adaptor so I can view things on a larger screen, which works with pretty much everything but this app. June update: Still TRYING to use this P.O.S., but STILL encountering the SAME problems. I KEEP getting bugged to rate it, so here I am again. Unfortunately "one star" is as low as it goes. On another front, my wireless router no longer puts out enough power to cover my house. I used to be able to log in to the router and adjust the output power but Frontier apparently "upgraded" the firmware, so I no longer have that option. (And I no longer have usable internet in or around most of the house.) ### 2/5 — Watch now tv channels *2020-02-08, version 3.6.3* This app is great when you’re connected to your own Frontier WiFi. All channels you can watch on app but soon as you are out of WiFi range than you can watch only few channels. I don’t understand why watching tv channels on app if you’re home and have tv. The biggest thing would be to watch tv channels on your phone away from home where you don’t have access to tv. Anyway I called Frontier CS. Help with this issue but they told me they have glitches with app and trying to fix it. I can’t wait for my contacts is over so I can change different tv provider. ### 1/5 — Updated to semi garbage *2020-01-24, version 3.6.3* I generally don’t like leaving reviews but I had to on this one. I’ve had Frontier since they bought out Verizon FiOS in my area. Disappointed for the last few years. I found this app and actually got excited again to want to use Frontier. Nope actually worse, for starters I can’t even get the app to load. Just stuck on loading screen after multiple downloads and deletions. Welp back to your normal programming. Frontier has got to do better, especially when it’s the only game in town. How that happens I have no idea, but whatever contract they have needs to expire to let in some good competition to force them to either fix their crap or go out of business. Update.... loading error finally done and logged in but still getting them while trying to watch tv ### 1/5 — Horrible app terrible service *2019-12-11, version 3.6.3* I have been with Frontier for a couple of months. I can honestly say Frontier is the worst provider I have ever had to endure. Your streaming service is constantly disrupted. Your wireless boxes spend more time down than running with ridiculous messages that are nothing but lies and a timer that never moves beyond 2:54. And this is after we finally got a technician to the house! Frontier is NOT adequately prepared for a wireless world. They should give it up. ☹️😡😡😡😡 The moment I find an alternate provider we are gone. ## Most critical reviews (10 lowest-rated) ### 1/5 — No more live people! *2022-07-16, version 3.7.9* Frontier unfortunately like every other company that gets too big there is no one live that you can speak to to discuss your problems it’s just total stupid automated system that takes forever to get through to a department that possibly could help you I tried on many occasions to get my router replaced got nowhere terrible service good luck if you don’t have any service getting it fixed Frontier unfortunately like every other company that gets too big there’s no one live that you can speak to discuss your problems it’s just total stupid automated system that takes forever to get through to the department that possibly could help you I tried on many occasions to get my router replaced got nowhere terrible service ### 1/5 — Constantly Crashes *2022-04-04, version 3.7.7* App is unreliable. Crash, crash, crash. Delete app. Download another app from iTunes Store. Login. Connect to home network. Crash, crash, crash, again, and again, and again…for YEARS. So unreliable that I end up watching tv shows on my Spectrum app (from my Spectrum account via the HOA bundle I own in a property situated at a different location). Why am I paying $200/month when I can’t watch my shows on my iPad (visually impaired)? ### 1/5 — Quality of product *2021-11-15, version 3.7.6* Definitely need to work on the overall product. Images are not clear, speed is not as fast, there are other cable tv providers with apps and doing exactly what you are doing but doing it faster with better quality. Also a customer should be able to watch tv from anywhere. Not just connected to the home Wi-Fi… I should be able to watch tv in Hawaii if I chose or need to. ### 1/5 — My frontier *2021-05-30, version 3.7.5* I hate this app and program. It will shut down for no apparent reason. I can hardly use the internet connection. My husband uses the internet daily and he will be in the middle of something and the service will shut down. This is the most pitiful excuse for an internet service I have ever seen. I am considering canceling this horrible service and finding one that will work. Plus you’ve raised my payments after six months. Not worth it. Is there anything you can do to boost my power? This has been so frustrating. ### 1/5 — This is app is junk *2021-04-25, version 3.7.5* This app needs to much work and so many features are either missing or don’t work as well as they should. Hard to believe they can’t even do full screen video on the iPad. App Doesn’t work right when you add a mesh WiFi router to your network, and the frontier router is not strong enough to get to the whole house. Basically this is not well thought out at all as an app. And the company doesn’t care they just keep updating it without improving it. On iPhone or iPad there’s a white line on the screen when watching full screen video, every other video app tells that white line to fade away, not this one, you have to look at it the whole time. They won’t even see this review, as a company they could not care less. Typical tv company. ### 1/5 — Cheap app *2020-12-31, version 3.7.3* Considering the expense of cable, you would think they would have a better product. It always glitches, you can’t scrub forward or backwards or you will get an error message. You can’t screencast on any smart tv. Does not have an app to download on Apple TV. No updates on the app. Spectrum has a much superior cable and app product. Spectrum, you can download the app on to Smart tv/Apple TV and it doesn’t glitch when you are scrubbing through videos. You can also screencast or mirror your cable. If it wasn’t for the fios cable, I’d be gone. FrontierTV should be ashamed of the product they deliver for such an expensive price. I’d give it zero stars if they had that option. ### 1/5 — App crash on iPad Pro *2020-12-12, version 3.7.3* Worked last month, then tried today on iPad Pro and would do splash screen and then crap out. Tried three times to the same thing. Tried deleting it downloading the app again signed in and crapped out again right after the splash screen. I guess this doesn’t work?? What changed. Very disappointed in ability to do online viewing with frontier. They don’t support anything from IOS Operating system. Can’t watch anything on my iPhone can’t watch anything on my iPad… ### 1/5 — Very frustrating: Updated review *2020-07-11, version 3.6.3* Still some time later having the same issues. This is really a poorly built app and needs work.... The app is very slow to load and crashes quite a bit once you’re able to select a channel and the selection while away from home is very limited. Oh and let’s not forget having to reset my password once a month because the app will log me out and claim my current password is invalid. Liked it better when it was Verizon Fios ### 1/5 — The app doesn’t work *2020-06-08, version 3.6.3* Frontiers app still doesn’t work. I have done everything they ask me to. We have had this service for a year and the frontier app has never worked properly. If this is something you want in a provider don’t pick them. There is no error message, nothing will load. You can see the guide but no programs will play. Yes, I have unloaded and reloaded the app. Yes, I have rebooted my iPad. Yes, I have cleared my cookies. This app has never worked the year that I have had it. The couple of time I did get a program to play it would stop and the message would say retry. I haven’t been able to get any to play at all in over a month. Your app is a waste of time. ### 1/5 — A clear step back from Verizon quality *2020-05-31, version 3.6.3* My wife has been recovering from spinal fusion surgery and brain surgery to remove a tumor. She has to sleep sitting up. I like to spend as much time as possible in the same room. Verizon makes this really hard. I pop my earbuds in and try to watch tv on the app so I don’t disturb her while she’s sleeping in a recliner. No more than 50% of the time does it work and allow me to watch a full version hour program without losing 10 or 15 minutes of it when I have to reload it constantly. Seriously, you have communications in your name. Make it work. ## Most praised reviews (10 highest-rated) ### 5/5 — Simple Navigation with Remote *2023-02-06, version 3.7.9* Navigation with remote and simple layout of channels makes it simple to navigate. I also enjoy the quick channel response. I have used other family cable channels and there is no comparison. I hope that one day I will be able to access the “Dodgers” baseball games. ### 5/5 — Need to find a way to watch away from home *2020-05-28, version 3.6.3* Why are you not able to watch recorded shows away from home. What’s the point of a mobile app if it’s not mobile. ### 5/5 — Viewing TV from the kitchen the bathroom and not disturbing mom *2020-04-05, version 3.6.3* What freedom! I can listen to the news from the kitchen, bathroom and keep profuctive on my headset while mom is not disturbed in the bedroom. I used to turn on the TV in the living room and only hear 1/3 of the news and also disrupt Mom’s sleep. TV on my phone is such freedom, productivity and no anxiety of possibly disturbing someone. Thank you. ### 5/5 — Streaming TV frontier *2020-03-29, version 3.6.3* I very much enjoy this App and use it often. I watch news and stream movies anywhere. My only complaint is it sometimes does not recognize my network carrier and WiFi. So I need to either Pair my devices and if this doesn’t work I delete the App and re-upload it and re-register am definitely it locates my carrier and network. I have tried trouble-shooting this with Frontier and they can not figure out the issue. It is somewhat inconvenient but have learned to work around the issue. ### 5/5 — Live Sports Recording Glitch *2020-02-22, version 3.6.3* ‪@FrontierCorp please fix a glitch you have in your #FrontierTV app. When choosing to record a show you don’t offer to add extra time. My live sporting event recordings are being cut off when I use the mobile app. ‬ ### 5/5 — Thank goodness *2018-12-31, version 3.5.8* This review is yea for the app in one light and frustration with Frontier on the other hand. Had bad storms this past week that had us with electricity going off and on several times with all the lightening. Must have blown some equipment because we have tried every fix. Had to go without internet, land line phones and cable TV for 4 days since that was the soonest anyone can come out. Thanks to ATT we can access the app on our iPad and iPhone so we can still see the Dr. Who marathon during breaks from packing. In the process of buying a house and not being able to use WiFi has had challenging moments. This is our 2nd interruption of service for more than 3 days this year! ### 5/5 — Works only sporadically *2018-10-25, version 3.5.8* I used to have Brighthouse and their app worked everywhere with no problems. I used to watch the news at work on my computer throughout the day. This app barely works in my own home, disconnects constantly and I can’t use it anywhere outside of my house. I used to get every channel that I paid for, but FrontierTV is very limited. Pretty useless overall. ### 5/5 — Not as user friendly as Comcast/Xfinity app *2018-10-14, version 3.5.8* I just moved to Florida from Illinois and switched from Comcast Xfinity to Frontier. This app, unlike the Comcast/Xfinity app I had in Illinois, crashes just about every time you scroll down to get to the channel you want. And the streaming quality isn’t that great as it will pause from time to time. I wish Comcast/Xfinity was more popular in Florida so that it would be more available here. Their app was far more superior, quicker, and much easier to use. And their internet service just randomly shuts down from time to time. But the problem is that the two most popular cable/internet companies right now in Florida are Frontier and Spectrum (which I also heard has below average internet quality). And my neighborhood in Tampa is only contracted with those two. If not for this, I would have rejoined Comcast/Xfinity in a heartbeat. Florida natives unfortunately don’t know what a true high quality internet provider is. I wish Comcast/Xfinity would take over here in Florida. I would tell anyone who asks to go with Comcast/Xfinity. They have a far more superior internet and app service. ### 5/5 — FrontierTV app *2018-10-10, version 3.5.8* App has been great except for the fact that I haven’t since I downloaded the app been able to use any of the On Demand features. Have been in touch with customer service several times but it still has not been corrected. ### 4/5 — ok as far as it goes. *2021-07-21, version 3.7.6* it’s no better or worse than what I have with a diff company in another state while watching tv. but it need voice control remote and being able to watch on phone or computer when not at home. the latter doesn’t work well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*