# Frontline Insurance — user reviews

> 12 indexed App Store user reviews of Frontline Insurance by Frontline Insurance, rated 2.80/5 from 25 ratings.

- Source: https://appshunter.io/ios/app/frontline-insurance/id1497164255/reviews
- App overview in markdown: https://appshunter.io/ios/app/frontline-insurance/id1497164255.md
- Rating breakdown: 5★ 9 · 4★ 1 · 3★ 2 · 2★ 3 · 1★ 10

## Most critical reviews (10 lowest-rated)

### 1/5 — Bad app

*2026-07-01*

Does not load policy documents

### 1/5 — Unfortunately useless

*2023-12-10*

Won’t open my policy or any of my information to review my account. Very disappointed as I just got an email with new policy documents and the website isn’t working either

**Developer response:** We are sorry to hear you're experiencing issues authenticating with our mobile app or customer portal. Please send your policy number to mobileapp@frontlineinsurance.com and we will investigate the issue and get back to you as soon as we can.

### 1/5 — Awful. And the website signup as well

*2023-10-26*

It is a mess to try to sign-up and or sign in.

**Developer response:** Please reach out to mobileapp@flhi.com for assistance.

### 1/5 — Ver 2.1.0 Error

*2023-06-20*

Unable to access Home, Details, Billing pages after this revision. The following message appears repeatedly:

There is an error fetching your policies. You can try again by pressing the button below. “Try Again”

This issue is the same on both the iPhone and iPad I’m attempting to us the app on.

**Developer response:** We’re very sorry that you experienced an issue with our new version. Our dev team will investigate this issue and resolve it promptly. Please reach out to mobileapp@frontlineinsurance.com with your policy number and we will get it resolved.

### 1/5 — Garbage app

*2022-07-31*

App does not work at all. I get emails saying I have new documents but when I go to the app to view them no files will open EVER!

### 1/5 — Update doesn’t load information

*2022-07-08*

This used to be an adequate app, but the recent update is totally nonfunctional. Documents don’t load.

### 2/5 — Fails to upload docs, crashes frequently

*2020-09-17*

It dumped my claim several times, failed to upload pics, then keeps crashing when I attempt to upload pics.  Too bad they didn’t take the time to make it work.  Hoping they don’t give me as much runaround with my claim as their app has.

### 5/5 — Good experience

*2023-09-12*

Effortless policy management and quick claim submission and management.

### 5/5 — Great app

*2023-09-09*

Well made app. Was easy to file our claim!

### 5/5 — Great app!

*2022-08-03*

Fast and easy to use.

## Most praised reviews (2 highest-rated)

### 5/5 — Works great!

*2020-08-06, version 1.0.28*

Fast and easy claim submission.   Document access a big plus.

### 5/5 — Claim Handling

*2020-08-06*

So easy to use! Love it

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*