# FRONTSTEPS Community — user reviews > 145 indexed App Store user reviews of FRONTSTEPS Community by Frontsteps, rated 1.90/5 from 128 ratings. - Source: https://appshunter.io/ios/app/frontsteps-community/id1121372160/reviews - App overview in markdown: https://appshunter.io/ios/app/frontsteps-community/id1121372160.md - Rating breakdown: 5★ 21 · 4★ 4 · 3★ 6 · 2★ 13 · 1★ 84 ## What do users think of FRONTSTEPS Community? Overall sentiment: negative **Pros** - ⭐ Effective and informative - ✨ Great for the community - 🚀 Straight forward and easy to use **Cons** - 🐛 Buggy and glitchy - 💤 Lacking basic functionality - 🤯 Frustrating and confusing to use - 🔒 Lacks security features - 📆 Outdated information and poor updates **Commonly reported bugs** - Login issues and inability to remember credentials - Crashes and white screens after updates - Unreliable notifications and package delivery tracking - Inconsistent functionality between app and website **Most requested features** - Ability to add photos and get text alerts - Improved document management and search - More customization options for users - Better integration with website and mobile experience ## Newest reviews (20 of 145) ### 2/5 — Inefficient *2026-08-04* I’m not quite sure if it’s because I don’t know how to get there or it’s not available but in either case there should be a back button to access previous screens. Additionally, I don’t appear to have any access to any of Trilogy as a whole communications. Nor does it seem that I have any access to anything outside of my village. It in fact I do have access. I’d appreciate a return comment to tell me how to get there. ### 1/5 — New email only section not needed *2026-05-24* You have to first put your email in, then completely log in with your email and password. You can put any email on the first screen to get the email/password login screen. Also, WHY DO YOU LOG ME OUT SO MUCH. Every other app keeps me logged in. I literally have to log in every week. ### 2/5 — Clunky and poorly programmed *2026-05-06* Just let us use a mobile website, don’t force the app, especially if it’s so poorly built. Then I actually got an error that said “You submitted EMPTY_STRING. And EMPTY_STRING. …” it was much longer. And it was bc I hit the enter button, bc there’s no Next Field button. Recurring payments can’t be scheduled to start next month, so I have to set a reminder to come back to schedule it later. And the whole UI just looks like something that would result from a Jr. High coding project. So archaic! ### 1/5 — Worthless *2026-04-10* App doesn’t function properly and auto payments started failing in 2025. Tried troubleshooting with support and accounting with no resolution so property management company just assesses late fees and unhelpful. Asked for alternative electronic payment method but ignored. Let’s go back to the 1980s and write paper checks and mail in snail mail. 🙄 ### 4/5 — No facial recognition *2026-03-27* Please add this capability for authentication. Your competitors like Vantaca have it. ### 1/5 — Horrible *2026-03-19, version 6.9.3* This is a horrible app and it is ridiculous that they charge a $4.95 convenience fee to homeowners for an ACH payment of annual dues. ### 1/5 — Unusable *2026-03-01, version 6.9.3* How do i setup autopay? How do i enable estatements? Is it even possible in 2026 please? Cryptic horrible UI, i want to throw up. ### 1/5 — Has to be a better option *2026-02-02* Was forced to download from my HOA web page. If you have your payment info saved in your phone it doesn’t matter because the autofill function doesn’t work with the app. By today’s standards it’s pretty inconvenient yet rest assured, you still get to pay that “convenience fee”. ### 1/5 — Worst management app ever *2026-01-15* Incredibly dysfunctional with terrible utility and worse customer service. Our management company is terrible and lazy to use this app. Clearly did no research on its functionality. ### 1/5 — So many late fees because this doesn’t work *2025-12-30* I have got so many late fees because the app tricks me into make me think I pay after I sub mint my payment to latter got charge a late fee ### 1/5 — Don’t use this app *2025-10-14, version 6.7.0* Apple deleted my review, so just avoid this app ### 1/5 — horrible *2025-10-05, version 6.6.0* forced to use the app on mobile. unable to log into our hoa. the links in the footer on the sign-in page are just text and not links, thus unable to go to our hoa portal. the apps main landing page is the wrong url to accept the hoa sign-in. ### 1/5 — Horrendous *2025-09-09* Will not allow me to update or change password. Wants to utilize an email address that is not in use. Can’t believe my HOA chose this app. ### 1/5 — Shutdowns after logging in *2025-08-01* App doesn’t work just closes after log in ### 3/5 — Works fine when it works… which is not very often *2025-07-01, version 6.4.2* Sometimes Frontsteps works as advertised and in those brief periods, it’s good! It breaks so often, though, that’s it’s mediocre at best. ### 2/5 — Failed when needed most *2025-06-29, version 6.4.2* Pro: I can see community news. Con: I tried submitting a ticket for maintenance, got an “error” pop up (literally, a single word, no error code or description), I thought it was a network issue and pressed “submit” again, another “error”, another submit — another “error”. The next day I opened the website from a PC and found three identical maintenance tickets successfully sent. None of them are visible from the iOS app. ### 1/5 — Garbage *2025-05-16, version 6.4.2* App doesn’t work. Just gives an unauthenticated error. Trash. ### 1/5 — Piece of Junk *2025-04-14* Tried to set up the app. I set it up once but then my new HOA management company states it was not set up. I go in endless circles, when I try to reboot the app and start at the beginning, it says I already have an account. It does not remember my password or log-in name. I have tried to reset it multiple times with no results. We have a new HOA Manager for our HOA and they even seem confused on how to deal with this issue. ### 1/5 — Horrible *2025-04-01* Never updated - why use ### 1/5 — Unable to Add Parking Passes *2025-02-14, version 6.3.1* The main reason why I use Frontsteps is to add a new visitor parking permit, and this app doesn’t have that option?! It’s so frustrating to have to get access to a computer in order to get a pass. Please fix this!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign in to my Frontstep’s account *2026-08-22, version 6.10.4* Unable to not gain access to my account for nearly a month now and I went to my community office for help twice .She was unable to access my account on my phone.She has put a ticket in for to get this fixed . nothing has been fixed yet. ### 1/5 — Not Good zero stars. *2026-08-21* The worst. Can’t pay fees. Doesn’t let me log in. Tried re-register and I still can’t pay HOA. Junky. ### 1/5 — Can’t make a payment *2026-08-12, version 6.10.4* I’m overseas and overwhelmed. Haven’t been able to make my HOA payment. No support from the Vintage Group HOA either. They don’t even provide me with my account number. No responses from FRONTSTEPS technical dept after multiple attempts. Sucks!!! ### 1/5 — Stuck on loading screen *2026-08-11, version 6.10.4* Can’t even pay my fees now they are gonna be late with a a late charge. This app sucks!!!! Worst app ### 1/5 — Resident review *2026-08-08, version 6.10.4* Worst app. I’ve lived here for about 9 months and this app doesn’t work. Security has re-registered me several times in an effort to resolve the problem, but I still never get any notices that I have a package. Only after I’ve picked up a package do I get a message that the package was picked up. Useless app. ### 1/5 — Unusable *2026-08-07* The glitch in the login is still there, so don’t waste your time trying to reset your password. You will find yourself in an infuriating cycle. ### 1/5 — A joke on you *2026-08-07* All we wanted to do is make an HOA dues payment ( after switching to THIS HOA management company this year). Apps, portals, links, emails, everything a funhouse loop of dead ends or head scratching. Finally got a great rep who provided a quick pay link—even that took awhile, and now we’re having a blast trying to figure out how we can get into the app for next yr since everything shuts us out. (“Password resets invalid” etc, etc) ### 1/5 — So frustrating *2026-07-24* Good luck even logging in! It will glitch and since there is no desktop website (despite them heavily advertising it) you won’t be able to pay your fees! Truly the worst app I’ve ever seen ### 1/5 — MSI through Frontsteps *2026-07-01, version 6.10.3* Terrible site ### 1/5 — Doesn’t work *2026-06-11, version 6.10.2* Utterly useless software. Zero customer support. Capabilities marketed do not come close to matching reality. Mostly fake. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2024-08-10* Very easy to use ### 5/5 — Mstski *2024-08-09, version 6.2.24* Love it! ### 5/5 — Awesome app *2024-08-09* Everything I need in one spot ### 5/5 — Great app for homeowners *2024-07-08, version 6.2.23* Have had a good experience being able to access information relevant to my community on here and submit requests to my management company ### 5/5 — Effective and Informative *2022-09-06, version 6.0.1* I like that this app is so easy to use…. A “big plus” is the fact that we don’t have to put in a password every single time!! It’s a great way to get the news out quickly and effectively! ### 5/5 — Old news is getting old *2022-05-18* The Village Facebook is useless as an open up-to-date resident resource media …. Same thing with Frontsteps…. Incredible lack of attention to details… I agree! Thought Frontsteps was an answer to the tight one-sided view and control of our Village’s Facebook… the residents of this village actually need an open forum in which they are allowed to ask questions and raise concerns about what is happening in our community! Frontsteps is nothing more than a smoke and mirrors attempt to keep the residents happy! Our Village CCTV could easily be used to provide a seven day a week “call-in talk-show” format, or any interactive informational format! The kicker is, the “Village Voice” could sell Advertising to local merchants and business owners! Just imagine, a value added bonus for our residents! Has anyone considered updating Frontsteps Daly or at least weekly? ### 5/5 — Great communication for residents *2022-04-30, version 5.11.0* This platform could be used much more, and there is some confusion over this vs Facebook, and who can post on respective platforms. ### 5/5 — Better communication *2022-04-03, version 5.10.0* Thank you ### 5/5 — Easy *2022-03-30, version 5.10.0* Love the app. Super easy to navigate and I can finally pay my dues on my phone! ### 5/5 — We’re impressed! *2022-01-03, version 5.8.0* We have just purchased a home in The Manor and I’ve been checking out the app on my phone. I think it is a great way to stay in touch and get the word out! It is extremely user-friendly too!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*