# FSNB Mobile Banking — user reviews > 67 indexed App Store user reviews of FSNB Mobile Banking by FSNB NATIONAL ASSOCIATION, rated 3.70/5 from 184 ratings. - Source: https://appshunter.io/ios/app/fsnb-mobile-banking/id471338414/reviews - App overview in markdown: https://appshunter.io/ios/app/fsnb-mobile-banking/id471338414.md - Rating breakdown: 5★ 94 · 4★ 21 · 3★ 19 · 2★ 16 · 1★ 34 ## Newest reviews (17 of 67) ### 2/5 — What’s up with the load time? *2025-10-03, version 25.8.0* Usually, it takes longer than other apps for FSNB mobile banking to fully load and open. Lately it’s taking upwards of five minutes to be able to look at your account. I have been able to log into the IVR check my account and ask customer service a question hang up the phone and the app is still not fully loaded. Do something about this. ### 2/5 — App issues *2025-09-21, version 7.0.250500* Recently the app won’t open!! Same happens for my son. I get lucky if I can get it to open! Which is annoying! Idk what’s going on but please fix it! ### 2/5 — Really?… *2024-11-01, version 7.0.5910* Go to log in on the app. Been an elite member since 2011. It says on the log in screen there is an update to go to the App Store and install it…WHERE?! Where is the update sir, ma’am?? Not seeing it! It’s always something with this bank. ALWAYS! ### 3/5 — Crazy *2024-02-13, version 6.1.5804* I am a elite customer and most recently every time I use my card for online purchases it declines. Then charges me a dollar for the decline when I have over 3 grand in my account. This bank is so wild. At first it was good now it’s like when I use my card more they decline it. The rep said from her own words if I want to do larger purchases to add money to cash app or a prepaid card and do it that way to avoid the hassle of their sensitive system always flagging things. They will give a 24 hr exception when calling in to use your card without limits but dang.. unacceptable in my opinion. ### 3/5 — Crazy *2024-02-07* I am a elite customer and most recently every time I use my card for online purchases it declines. Then charges me a dollar for the decline when I have over 3 grand in my account. This bank is so wild. At first it was good now it’s like when I use my card more they decline it. ### 3/5 — Limited *2023-11-10, version 6.0.5804* We have a “Senior” account. Mobile banking does not allow us to mobile check deposit. I mean, really? ### 3/5 — FSNB *2023-09-18, version 6.0.5804* I have been having issues with my card they freeze it every time I use it it’s soo annoying ### 1/5 — They give out your personal information, including your savings account. *2021-07-09, version 6.0.5618* Would not recommend at all. Been with them for almost 5 years but this is the last straw. Apparently if you owe anything, this bank will just give out your personal information to whatever collection agency they want and then charge you a fee on top of it. Screw you FSNB. ### 1/5 — Don’t trust them *2021-07-02, version 6.0.5618* This bank is rife with sketchiness. They’ll say you opted into overdraft protection, even when you didn’t. They’ll allow a charge even when Youve told them to place a stop on it or on your card as a whole. Then, when you call them out on it, they’ll say you agreed. With no proof. Then they’ll close your account, but not really close it. It’ll be opened but inaccessible while they knock your credit for their mistakes, and even when you prove they made the mistake they’ll assert that there was no mistake until you actually threaten them with legal action. Take your money literally ANYWHERE else. ### 1/5 — Penalized for fraudence *2021-06-24, version 6.0.5618* I have been with this bank for 10 years, checking and savings. I recently suspected some fraudulent activity and had my accounts switched to new numbers on both. The problem now is the remote deposit I had before my accounts were switched to new account numbers. I am being penalized and cannot get remote deposit. I use the remote deposit because I am handicapped and it is a benefit when depositing my check. Why am I being penalized? Is this how you treat long-term customers? ### 3/5 — Need more options *2020-09-20, version 6.0.5611* Hope one day you get Zelle like all the other banks ### 1/5 — Fix it *2020-05-01, version 6.0.5600* Thankfully I keep up with my purchases & bills paid. Cause I can have a balance of let’s just say $1,390.42 any pending transactions shown as deducted already. I check my account every night & morning, just because & guess what? It will then say my balance is $17.98!? FOR NO REASONS?! This is BEYOND irritating! Especially when you make a deposit. It posted but according to the app, it now gone!!! This happens every few days! Irritating is an UNDERSTATEMENT! 😡 Makes me wanna change banks completely! ### 1/5 — Not up to speed *2020-04-19, version 6.0.5600* Too many times different things don’t work. From loading accounts to accurate balances/transactions. The mobile deposit has never worked for me. Only keeping the account because of cash deposits, which a lot of times seem to take longer than they should. In comparison with my other banking apps this one is definitely on the bottom. ### 1/5 — Horrible *2019-12-19, version 6.0.5413* This app is horrible. I can’t add another banking information to transfer funds. I sent message to Customer Service and no response WTH. Really FSNB ### 2/5 — Basic *2019-10-08, version 6.0.5413* Pretty much a basic bank looking for a come up off of customers. The personal accounts are easy to acquire only $5 to open. However, because as stated above this is a basic bank. They have to “review” everything. They even held a refund of mines because they wanted proof, when clearly the charge was already on my account and they refunded the difference. I’ve been a customer 5 months now and about a month ago I switched my business accounts to them. Now no one told me that business accounts get charged .20 per transaction rather debit or credit. .10 for ach deposits and withdrawals. It’s like really.. then one time I deposited a check into my personal account and they held it for 10 days and I was told after 2 days if it clears they can release it early. Which they did, which they also charged me $10 to do. How is this not a scam. How do you deposit my money put a hold on then charge me to get it “early”. When clearly I still had to wait 48 hours for it to clear and it did. It’s sad they they are building there company off the backs of people who support them. I’m seriously considering taking all my accounts back to Wells Fargo. ### 1/5 — Useless App *2019-05-01, version 6.0.5409* 99 percent of the time “cannot connect to server. This thing needs overhauling. ### 1/5 — App needs issues addressed *2019-03-07, version 6.0.5409* Since the update, I have had nothing but problems with the app. Touch ID never works. When I log in with my password, it says authentication failed several times before finally letting me in. Once it loads my accounts. Once logged in, if I try to view transactions, I get a screen that says “success! Failed!” My only option is “close” when I click close, it logs me out and it starts all over. If I cannot do mobile banking, I will choose another bank. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is trash and old *2025-10-27, version 25.8.0* The app is pretty old and slow to function. Also the transfer funds screen doesn’t display balances on the drop down during the transfer process. FSNB is typically behind other banks by 10 years. ### 1/5 — Can’t login on the app *2025-10-06, version 25.8.0* For several weeks I been having tons of issues logging in to the app. ### 1/5 — Doesn’t work *2023-12-14, version 6.1.5804* App literally logs me in and shows nothing other than the menu button….. I have to call or use an atm to view balances. At this point Im better off just getting a check book to log transactions or switch banks😢😢 ### 1/5 — Get Zelle *2023-12-14, version 6.1.5804* Why does this bank not have Zelle like all the other banks? This is the worst bank for military and veterans. ### 1/5 — Horrible mobile banking *2022-09-28, version 6.0.5713* If you plan to use this app for mobile banking you better think again because that was my plan and every time I mobile deposit a check even a state issued check it gets voided for more verification so I will need to have it physically looked at well if that’s what I wanted to do I would have done that in the first place but I didn’t I wanted to use the app for what it was intended and advertised as mobile banking what a joke and waste of my time… ### 1/5 — Used to be good *2022-09-19, version 6.0.5713* Every time you open the app it now asks to verify and register a new device. I’ve been using the same phone for over a year! Please fix this ### 1/5 — Register device every login *2022-09-14, version 6.0.5713* Every time I open to app it now makes me register my device again. EVERY SINGLE TIME! Seriously, fix it! ### 1/5 — Rude! *2022-04-08, version 6.0.5713* Every time I’ve been to this bank they have been extremely, out of the way rude. They also treat their customers awfully, and are just not interested in what the customers say, the complaints they have, or concerns. Just terrible customer service !! ### 1/5 — Choose a better bank! *2021-09-19, version 6.0.5706* If you are a military member who needs reliable access to your money then FSNB is not the bank you want. They use a fraud prevention service that is the most antiquated in the business and will trigger a fraud alert requiring you to call, hold for hours and speak to a foreigner who will tell you that only the bank can unlock the account - during the FSNB tiny business hours window. So enjoy being locked out of your funds. If this app allowed you to resolve issues like that then it would be 3 stars. Instead it just shows you the money that you are unable to access while deployed serving your country. Do better FSNB! ### 1/5 — Unable to update app *2021-07-16, version 6.0.5618* When I go to the app it keeps saying updated version is available but I can’t update the app ## Most praised reviews (10 highest-rated) ### 5/5 — Card cut off *2024-10-31, version 7.0.5910* I’m tired of the bank not sending me any warning of cutting my card of with the reason of it’s sold on the black market. No charges were on the account, just said the number was sold. I was trying to pay for my dinner and there I am with no cash and no card. Then they pull an extra 125.00 at the gas pump for some reason and I have my receipt after I was done. 42.00 for fuel. ### 5/5 — Great mobile app! *2024-03-23* I don’t understand the bad reviews? The mobile app works perfect, and I have had zero issues. The app is constantly updated, and working properly. There is no bugs, glitches, or any issues with the app and I have been using it for awhile now. The app allows me to do all of my banking from my phone since I don’t live near a branch. It’s convenient, easy to use and navigate through I also love the new update! Thank you, FSNB!!!! ### 5/5 — I’ve never had an issues *2019-05-08, version 6.0.5413* The app works as it should. I’ve never had issues with checking my balance and transferring money between accounts. I’ve been with this bank for about 10 yrs and I’ve been using this app for about 3 yrs. ### 5/5 — Been here for years keep it up the simple and clean O yea it works *2019-01-22, version 6.0.5409* 👍🏾💪🏿 ### 5/5 — Nice look *2017-06-16, version 6.0.5205* Don't write many reviews but had to on this app. It does the same which is great. The new look is awesome. It is better looking this way ### 5/5 — Berightback3000 *2015-01-15, version 3.0.1030* Great app! Does everything I need it too and super easy to use!! ### 5/5 — VeryPleased906 *2013-03-02, version 1.0.1* Absolutely love this app and the bank! Great customer service. These people know how to be honest with their customers. App works effortlessly! Wouldn't change a thing! ### 5/5 — Awesome *2013-02-02, version 1.0.1* I love this bank. Everything is what I expect from a bank. No hidden fees. Great fraud protection. My money is always there and I am always able to deposit cash. ### 5/5 — Great bank *2012-10-19, version 1.0.1* Great product great bank. App does everything I need and the bank deposits my pay a day early with lower fees than most other banks. ### 4/5 — Apple Pay *2017-04-28, version 5.0.5108* Is there any time in the near future that there will be Apple Pay with this bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*