# FTH Daily — user reviews > 68 indexed App Store user reviews of FTH Daily by Freshtohome Foods Pvt Ltd, rated 3.90/5 from 86 ratings. - Source: https://appshunter.io/ios/app/fth-daily/id1482479545/reviews - App overview in markdown: https://appshunter.io/ios/app/fth-daily/id1482479545.md - Rating breakdown: 5★ 57 · 4★ 5 · 3★ 4 · 2★ 2 · 1★ 18 ## What do users think of FTH Daily? Overall sentiment: mixed **Pros** - 🚀 On-time delivery - 👍 Easy to use app - 📦 Fresh products - 💰 No delivery charges - ✅ Hassle-free ordering - 💡 Customizable recurring deliveries - 🔄 Smooth returns and refunds - ⭐ Good value for money/competitive prices - 🏠 Door-to-door service - 💯 Reliable and convenient **Cons** - 😞 Inconsistent delivery times - 😠 Poor customer service - 👎 Items thrown on floor/slippers - 💸 Charged for missing items/incorrect quantities - 🗑️ Spoiled milk/products - 📞 Unreachable customer support - 🚫 No cancellation facility - 📉 Frequent delivery boy changes - ❌ App glitches/issues - ⚠️ Wallet balance refund issues - 🚚 Delivery delays - 📦 Damaged packaging (milk packets cut open) - 🚰 Glass bottles cracking - 📉 Service charges levied - ❓ No provision to complain about undelivered products - 😠 Rude and unprofessional customer service - 🚫 Items not delivered but marked as delivered - 💰 Subscription money not refunded - 😠 Customer service forcing 5-star ratings - ❌ App is laggy and not smooth - 💸 Fees to reload wallet - 📉 Quality issues (same-day expiry milk) - 😠 Delivery agents hitting customers/using harsh language - ❌ Late delivery and spoiled milk - ❓ Automated customer service responses - 👎 Delivery personnel stealing items - ❌ Delivery not happening even after payment **Commonly reported bugs** - App glitches and issues - System automatically refunds for complaints without resolution - Order marked as delivered but not received - App not allowing to use wallet balance for new orders after subscription issues - Login screen freezes (implied by app issues) - Incompatible with older devices (not explicitly mentioned but implied by general app issues) **Most requested features** - Improve app speed and smoothness - Provide a dedicated customer representative for consistent communication - Implement a penalty system for delivery personnel with incorrect deliveries - Allow cancellation of orders - Improve app's complaint raising mechanism for undelivered products - Allow refunds of wallet balance to the source account - Ensure timely communication about delays or non-delivery - Improve customer service training on handling complaints and empathy - Investigate and address delivery personnel behavior issues - Provide clear communication channels for delivery issues (e.g., phone calls) ## Newest reviews (10 of 68) ### 2/5 — Milk delivery *2025-02-07, version 2.1.7* Milk packet cut open & milk spilt all over 2 days ### 2/5 — delivery and service charge *2025-01-03* Delivery: Milk delivery is not punctual as per the time we needed which was by 6 Am. Whenever the regular service boy is absent , milk will be delivered after 8 Am which is of no use as children will leave to school. Secondly what ever the req product we order , almost in a month more than 10 times the product will not be delivered and they keep a comment “Leakage” or “ out of stock”. When they keep a cut of time for every brand and we do order within the time frame such excuses would cause problems to customer. Service charge: From Oct ‘24 they have started levying the service charge which is Rs 3/- per day which is of high cost. The bad part is though they don’t deliver the req qty they charge the same service charge which is not proper. App issue There is no provision to raise a complaint for not delivered products which is a big loop whole. Despite raising this concern many times they have not attempted to resolve the issue. Secondly there is no cancellation facility. At time there may be some exceptions for customers to opt for cancellation. There should be a facility. Delivery Boys replaced : Frequently delivery boys get changed and we have to catch hold of them to explain the need of the time frame we need the delivery. This is another challenger **Developer response:** Dear Sriyeles , We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest. ### 5/5 — Very handy app to order daily groceries *2024-08-05* All what order came early morning on time. Great app. **Developer response:** It is delightful to hear such positive words and it s always a pleasure to serve our users. ### 5/5 — Awesome and on time delivery *2024-07-23, version 2.0.4* Awesome on time delivery with extra discounts ### 3/5 — Delayed deliveries and very poor customer care. Don’t subscribe *2024-07-19, version 2.0.4* They always deliver late (9.30am or 11.30am)and often get incorrect items. Milk will be spoiled by the time they reach you. Contacting customer service is a huge waste of time as they send you automated messages and never improve the services or solve the issues we raise to them. The mistakes keep repeating to a level you unsubscribe. ### 5/5 — Better than other Daily needs app *2024-06-29* I have been using this app for ordering daily products since 4 years approximately at Whitefield area & I have never faced any issue. However for peoples interest will like to highlight the pros & cons. Pros: 1. Biggest usp no delivery charges on this app 2. Fresh products atleast at my location (Cant comment on other location) 3. App is easy to use & schedule, pause & make recharge. (Same as other apps) 4. Refunds are quick 5. Rarely have to contact their customer service Cons: 1. Earlier I was getting delivery by 6 am but now around 8 am (Thats the only reason I might have to switch to other app) but still I am giving a positive feedback because it deserves it. 2. Refunds are hassle free but incase you need to connect to customer support for late delivery, you wont be able to connect to them & ticket will auto close. It seems they are ok with late deliveries. My take to my issue is that are following short of delivery partners & it is acceptable being a free delivery app. But does not meet my needs. Thanks FTH, hope will come back once the issue is resolved. **Developer response:** Thank you very much. Keep using our app :) ### 1/5 — Worst service and customer service *2024-06-21* Customer service is in no network zone. They are not audible and even they don’t know what they are talking. Just started the service and in last 5 days I received the delivery once and other days the deliver shortage. One day they did not deliver and marked it as delivered. Canceled the subscription; money paid for the subscription did not return back to the wallet and they are not ready to refund it. Asking to use the money by ordering but they don’t deliver. When trying to subscribe to use the money, it’s asking to pay again. Lost the money which was paid for the first subscription. It’s a pathetic app and service. Do not use it. Better go for Supr daily. I was using that but as they started taking subscription price I discontinued. But better than this, will switch back to it. **Developer response:** Dear Customer, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest. ### 5/5 — Good app for fresh vegetables for purchase *2024-05-22* Nice to order from FTH for fresh vegetables and chicken too also price is cheaper than other app and local market .thanks FTH **Developer response:** It is delightful to hear such positive words and it s always a pleasure to serve our users. ### 5/5 — Awesome Delivery *2024-03-29* Delivery is on time and they don’t charge a extra for milk packets delivery. Really great app. **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Review *2024-01-14, version 1.1.0* Lovely!!! And easy to use… On time delivery. Thanks FTH ## Most critical reviews (10 lowest-rated) ### 1/5 — Annoying calls to refund rightful money *2025-11-27* Imagine this scenario. It happens to me at least twice a week. If I ordered 5 packets of milk, the delivery guy will deliver 4 and mark it as 5 (guessing to pocket the money for one). I have to check everyday and request for refund for the missing milk pocket. Some customer rep will call me to confirm in my busy day about the missing milk to refund the amount. It’s so annoying to do this so many times. There should be a penalty for delivery person for incorrect number of milk and type of milk usually cheaper and charging more. Confirm with the delivery man. But if you really like talking with me and are going to call me twice a week, then let’s have one person as customer rep for me so my friendship blossom with that person. PS I PAY THE MEMBERSHIP FEE TOO **Developer response:** Dear Customer, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we get in touch with you over call at the earliest. ### 1/5 — Lazy people *2025-10-17* Worst app to get things from, these people will deliver milk at 12pm and even after you raise multiple complaints, they don’t do anything about it. All they say is “sorry for the inconvenience, it won’t happen again” and then the same thing happens n number of times. Also the milk that gets delivered at 12pm is always spoilt. They have started charging for delivery and then ive not got my milk packet delivered on time. I had ordered groceries from them once, because of a glitch in their app…they sent me double quantities of everything (₹1000 worth of products) and when i raised complaint, they asked me to return the items next day and they refunded only half the amount. They deducted money from my account for a mistake that they made and after that they did not take any complaints from me. They just ignored my msgs and calls and they claim to be best at customer service!! JOKES!!!! Please do not use their services! **Developer response:** Dear Sari897 ,We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest. ### 1/5 — Please keep milk packets in basket on the shoe rack *2025-06-09, version 2.2.3* Too bad services. Packets are throwing on floor and sometimes on cheppals/slippers instead of putting on basket ### 1/5 — Pathetic Customer support *2025-06-09* immediate attention required to the deplorable state of milk delivery service from FTH. Consistent delays disrupt morning routine, making your service unreliable. Your customer support is virtually unreachable, leaving customers frustrated and without recourse when issues arise. This is one of the most customer service platform, but I have ever seen, and they never reachable. Furthermore, your delivery personnel are unapproachable, preventing direct resolution of minor concerns. Most critically, I'm repeatedly receiving spoiled milk packets, posing health concerns and indicating a severe failure in your quality control. This situation is unsustainable and completely unacceptable. I expect a prompt investigation and concrete actions to rectify these persistent problems. **Developer response:** Dear Vijay, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest. ### 1/5 — Pathetic Resolution System and an Arrogant Customer Support team *2025-04-17* Be careful. And to add to the Woes if you happen to want the refund of your wallet balance, you would not get it, FTH would still force you to use it to buy their pathetic services with which you wouldn’t be happy; and use the balance. So be careful on how much you want to recharge your wallet. If you avail this service provider, keep your fingers crossed and expect that nothing wrong should happen. And if some thing goes wrong, you are taken for a ride, it starts with the App, AI enabled, it decides if you have a problem or not, it decides what resolution you should be given, if you call the number provided you are answered by a Robot, who will tell you what to do and also tell you the resolution timelines based on your inputs. And by luck someone calls you, you are told you don’t know how to use the App, you are lectured and made to agree how illiterate you are. And the end they will tell you, problem was with you and prove that you are wasting their time. **Developer response:** Dear SumanRSh, As discussed on the call, We hope the issue has been addressed. ### 1/5 — Fees to load wallet *2025-03-03, version 2.1.9* It’s bad that FTH collects 13.50 to reload wallet. Please change name to PTL (Pay to load) as you are no more free to home. Moved to more better options ### 1/5 — Very poor delivery *2025-01-02, version 2.1.4* No response ### 1/5 — Pathetic customer service *2024-10-08* Very rude and unprofessional customer service guy !! First they deliver rotten apples at our doorstep and when we share the pics one by one - the cc guy argues that we need to share all the apples pics at one short only else he won’t refund ! Infact he even tries to justifies by saying that what if we would have bought from the local vendor on the road .. well ,we are done with this so called FTH app! We have some amount left in the app - I shall use that and never ever look back at this pathetic customer service app !! Btw - they expect you eat all the apples at one short and share the pics .. extremely rude and insensible customer support team. Our mistake that we had been sticking to you guys since so long .. may be next time - they will ask us to keep all the rotten apples and invite insects and then invite FTH team to have a look as a proof coz twice we raised the complaint and twice they rejected saying insufficient proof .. looks like - they need a documentary to act as proof to support our complaints!! **Developer response:** Dear Aamoro, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest. ### 1/5 — Delivery and quality *2024-09-08* We are seeing issue with glass bottle cracking and also getting spoiled. We have seen twice the bottle cracking and milk getting spoiled once in last one week. **Developer response:** Dear customer, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest. ### 1/5 — Product always kept on floor *2024-06-22* Though we have requested to keep all products in the cart kept outside, product is always kept on the floor or foot rug. Two shelf cart is outside. Please keep all products on the cart in either shelf. **Developer response:** Dear Adream1, As discussed on the call, We hope the issue has been addressed. ## Most praised reviews (10 highest-rated) ### 5/5 — Delivery is on time *2026-03-05, version 2.3.0* Delivery is on time. ### 5/5 — Please keep milk packets in basket on the shoe rack *2026-02-26* Too bad services. Packets are throwing on floor and sometimes on cheppals/slippers instead of putting on basket **Developer response:** Dear Madakasira Swamy, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we get in touch with you over call at the earliest. ### 5/5 — Delivery service *2025-09-25, version 2.3.0* good service ### 5/5 — Suryanarayana Metta *2024-12-04* On time delivery and quality ensured. Name fits the service. Thank you **Developer response:** Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping! ### 5/5 — Reliable, Convenient, and Hassle-Free Grocery Delivery! *2024-11-25* I rely heavily on FTH Daily for all my grocery needs, and they’ve been a game-changer! The convenience of being able to place orders until 11 PM and having everything delivered by 6 AM the next day is unmatched. Their product quality is consistently high, and they handle complaints promptly and effectively, which builds a lot of trust. Compared to other apps where I frequently face issues like unexplained order cancellations, FTH Daily stands out for its reliability and customer-centric approach. They’ve truly set a benchmark for seamless and hassle-free grocery delivery! **Developer response:** Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) ### 5/5 — Very poor delivery *2024-11-05* No response **Developer response:** Dear Customer, We are awaiting for your contact details to be shared at complaints@fthdaily.com so that we can get in touch with you over call at the earliest. ### 5/5 — Daily prompt delivery *2024-11-02* Daily prompt delivery service even one item **Developer response:** Thanks for taking out time to rate us. It really helps us to keep going and deliver the best :) ### 5/5 — Hassle-free ordering, good customer service *2024-09-09* Have been using FTH Daily for close to 3 years and been having a great experience so far. Good inventory, very easy to place orders on the app, and the deliveries are completely hassle-free. The orders arrive early in the morning, and money isn’t deducted unless delivery is complete. The best feature is being able to set plans or recurring deliveries and being able to customise them. Returns and refunds are also processed smoothly and we’ve had zero issues with their services so far. Besides there are good offers on the app every now and then and most of the prices are competitive. Highly recommend! **Developer response:** Thanks for taking out time to rate us. It really helps us to keep going and deliver the best :) ### 5/5 — Door delivery *2024-08-27, version 2.0.6* Nice home delivery app and very punctual on that too. ### 5/5 — Dhumne *2024-08-07* W r t my complaint dtd 5/8/24 … later the amount was refunded to my Wallet & I received calls from customer care dept. no issue from my side thanks for the prompt follow up **Developer response:** Dear Dhumne, As discussed on the call, We hope the issue has been addressed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*