# Fubon GO — user reviews > 52 indexed App Store user reviews of Fubon GO by Fubon Bank Hong Kong Limited, rated 1.50/5 from 2 ratings. - Source: https://appshunter.io/ios/app/fubon-go/id1541282944/reviews - App overview in markdown: https://appshunter.io/ios/app/fubon-go/id1541282944.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 1 ## Newest reviews (18 of 52) ### 1/5 — Cannot focus *2024-07-17, version 1.6.2* The phototaking function always says the camera cannot focus but the photo quality was actually good on my phone. ### 1/5 — 垃圾 *2024-07-08, version 1.6.2* 影id 一日都影唔到！ 開發者去屎啦 ### 1/5 — 垃圾 *2024-06-06, version 1.6.2* 垃圾app , 過唔到hkid 個part, 又無得upload , 影極到唔得，過咗都開唔到戶。focus 又差 ### 1/5 — Cannot scan id *2024-06-06, version 1.6.2* Branch staff asked me to download app to open acct because no staff available. But the app is stupid and can never capture my id photo. Stupid customer service experience and app. Same problem occurred years ago and response has not changed. They don’t even want to improve. Stupid ### 1/5 — Can’t detect the ID card *2024-05-05, version 1.6.2* Can’t detect the ID card. Spent 2 hrs taking an ID card photo. ### 1/5 — 垃圾app !!!!!!!唔想人開就咪放出黎 *2024-03-07, version 1.6.2* 完全scan 唔到id 為左省人手 全部用電腦判定 年中唔知幾多人放棄開戶口因為你地個垃圾掃描 有冇方法比零粒星？？ ### 1/5 — Scan ID not working *2024-03-06, version 1.6.2* Tried million times but still not working. The app forces your phone turning the torch on and says poor lighting condition. What a joke. ### 1/5 — If I can, i will rate zero *2024-03-03, version 1.6.2* If I can, i will rate zero ### 1/5 — 技術唔得就唔好嘥人時間 *2023-12-20, version 1.6.1* 認身份又難，認到又要認兩次，次次都搞鬼死咁耐。最後叫認到了，OCR都啱晒資料，竟然又話質素唔得。質素真係唔得嘅話咁你OCR又啱？？！！ 技術唔得就唔好學人哋虛擬銀行咁開戶，你估香港真係得你一間銀行啊！相信一定損失好多新客 ### 1/5 — iPhone 14 Pro won’t work! *2023-12-09, version 1.6.0* Bad experience! Stupid app! ### 1/5 — Doesn’t work for iPhone 15 *2023-11-15, version 1.6.0* Despite trying many times it doesn’t capture the id care. Total waste of my time ### 1/5 — ID scanning not work *2023-11-14, version 1.6.0* I used iPhone 15 pro, can’t scan my ID day time and night time. Waste my time more than an hour. 🤬🤬🤬 ### 1/5 — 根本影唔到身份證 勁垃圾 *2023-11-10, version 1.6.0* 垃圾到冇人有 ### 1/5 — Problem *2023-11-09, version 1.6.0* Can’t take ID card photo to open account using iPhone 15 Pro Please correct 😅 I can handle it with my old iphone 10 with old version of iOS Pls check ### 1/5 — Can’t work with iphone 15 pro *2023-11-03, version 1.6.0* The app scanning function doesn’t work with iphone 15 pro. It cannot focus. It’s a waste of time. ### 1/5 — Rubbish app *2023-11-01, version 1.6.0* Can’t focus with iPhone 15 pro’s camera when scanning HKID. ### 1/5 — 廢 *2023-10-30, version 1.6.0* 完全scan唔到ID (iphone 15 pro) ### 1/5 — Unable scan ID card *2023-10-12, version 1.6.0* Unable scan ID card, very bad ## Most critical reviews (10 lowest-rated) ### 1/5 — Incombustible trash *2025-12-13, version 1.6.10* Total garbage, the development team should all be fired as it make customers impossible to access the bank and make them super angry before business starts, genius. ### 1/5 — Waste your time *2025-12-07, version 1.6.10* The app just doesn’t focus and it takes 2 hours for opening a bank acct but in the end you still failed. ### 1/5 — Site is under maintenance *2025-12-05, version 1.6.10* It has been like this since last month! ### 1/5 — Totally user unfriendly *2025-11-25, version 1.6.8* Very difficult to use. Gave up on application ### 1/5 — Cannot scan id card *2025-09-25, version 1.6.8* Cannot scan id card ### 1/5 — rubbish *2025-08-28, version 1.6.8* 試過很多次，依足指示，都不能通過驗證申請，浪費了我的時間 ### 1/5 — Rubbish app *2025-08-08, version 1.6.8* The only app that’s unable to scan my ID so far….cant you allow other methods of submission for customers’ convenience? ### 1/5 — very bad app *2025-06-18, version 1.6.8* can’t scan id card on iphone 16 pro max ### 1/5 — Terrible App design *2025-02-24, version 1.6.8* Terrible app design and app experience. 1. It doesn’t have a go back or return page function. If something messed up you can’t undo it. 2. The upload document doesn’t work sometimes. Which means that you can’t move on either because you didn’t upload any document. So you would have to restart all over again. 3. The instructions do not meet with Fubon actual requirements. I have been told by their representatives that certain field does not do what it means do that I would have to resubmit another application again. 4. Overall a very buggy app. Too many occasions that could lead you to a point where you would have to restart the entire process again. ### 1/5 — Hkid scanning fail *2024-10-29, version 1.6.2* Hkid scanning is totally unworkable ## Most praised reviews (5 highest-rated) ### 5/5 — Best in Class Digital Banking App *2022-07-12, version 1.5.4* The app is perfect for immediate banking needs and 100% digital onboarding. Savings & personal loans products can be availed at super speed. ### 5/5 — 簡單好用 *2021-09-05, version 1.5.4* 唔洗十分鐘就開到戶口 真係超方便 ### 3/5 — ID Card Scanning not working on iPhone 14 pro max *2023-01-13, version 1.5.6* It won’t focus when using iPhone 14 pro max but it works on my iPhone 13 Pro. Uncertain if it’s app not stable or if it’s compatibility issues with the iPhone models. As long as it works the app is ok. ### 2/5 — 有點奇葩 *2025-12-14, version 1.6.10* 點開app提示要更新，跳轉到app store，卻並沒有可更新的版本！ ### 2/5 — Not Work for IPhone 15 Pro *2023-11-17, version 1.6.0* Same as other 13 pro is fine, but other is not work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*