# Fuel Rewards® program — user reviews > 820 indexed App Store user reviews of Fuel Rewards® program by Excentus, rated 4.70/5 from 652,814 ratings. - Source: https://appshunter.io/ios/app/fuel-rewards-program/id525790167/reviews - App overview in markdown: https://appshunter.io/ios/app/fuel-rewards-program/id525790167.md - Rating breakdown: 5★ 562,814 · 4★ 49,783 · 3★ 17,355 · 2★ 6,080 · 1★ 16,782 ## What do users think of Fuel Rewards® program? Overall sentiment: negative **Pros** - 🚀 Useful rewards program - 🚗 Good for high-performance cars - 💳 Convenient linked credit card payment **Cons** - 🐛 Buggy app with login and functionality issues - 🔍 Unreliable price and location information - 🤔 Confusing and frustrating user experience - 🤖 Poor customer service and lack of responsiveness - 🔒 Security concerns with credit card information **Commonly reported bugs** - App randomly logging users out - Incorrect login/account information - Rewards not properly applied or tracked - Incompatibility with certain payment methods **Most requested features** - Improve app stability and reliability - Provide accurate and up-to-date price information - Enhance customer support and communication - Simplify the user experience and make it more intuitive ## Newest reviews (20 of 820) ### 1/5 — Login *2026-07-28, version 3.24.0* CANT LOGIN SO I LOSE MY TUESDAY GAS PERK YAY :) ### 4/5 — Garbage *2026-07-28, version 3.24.0* Keeps saying the password is in the wrong format no matter what I do ### 1/5 — Wrong format *2026-07-28, version 3.24.0* This app will not let you sign in because an error of wrong format. They need to fix this. ### 1/5 — Buggy *2026-07-28, version 3.24.0* This app used to be great but for the past few months I am no longer able to log in, I constantly get the error that my login can’t be read because it is not in the correct format. I tried a password reset and still nothing. Logging in should not be so difficult, it’s a shame ### 1/5 — Reward aren’t given when waiting for a replacement card *2026-07-24, version 3.24.0* What sucks about this company is that they deactivated your card even if u just need a new ones instead of keeping it active until the old ones comes they don’t so u don’t save regardless of what cents u have off its a horrible way of for the card holders definitely will be looking elsewhere ### 1/5 — Doesn’t work *2026-07-22, version 3.24.0* Sucks ### 1/5 — Data error *2026-07-21, version 3.24.0* This app will not let me log in anymore due to some data error which has no fix .. loved this app before and now it’s just won’t let me log in. ### 1/5 — Unable to login *2026-07-21, version 3.24.0* I haven’t been able to login to my account for almost a month now! It really sucks not being able to use my T-Mobile perks because we can’t get an update. ### 1/5 — Contact member support? *2026-07-15, version 3.24.0* Absolutely how exactly, is member support located at the better business bureau? Because the website for fuel rewards is user unfriendly! And for that I rate it a negative -5 stars actually make it -10 stars ### 1/5 — Unable to access *2026-07-14, version 3.24.0* I keep getting an error message when trying to sign in. I know I’m putting in the right email address and password. ### 1/5 — Continued crashing *2026-07-08, version 3.24.0* The app in past 3 months keeps crashing and logging me out and will not allow me to log back in. I have uninstalled and reinstalled to help with issue but now I get an error and won’t even load or let me login. Even trying to go through Shell App it reacts the same. App is long overdue for an app refresh and stability improvements. ### 1/5 — Shell Gas *2026-07-07, version 3.24.0* Hi guys I have been a loyal shell customer for many years and I’d like to complain about the shell gas station always doing something so that I lose my points and lose time. I go get gas because I need gas. I just spent 20 minutes at the shell by my house trying to get gas. The pump just kept saying TO CHOSE ANOTHER TYPE OF GAS. And nothing worked. I just had to go to work like that. This is supposed to be a convenience not time lost. You guys need to get ur ish together. The cashiers arr ignorant of how to help and there isn’t even a number anywhere to contact someone who knows anything about it. ### 1/5 — “The data couldn’t be read because it is not in the correct format.” *2026-07-02, version 3.24.0* I reset my password and everything and my password still does not work. It keeps on throwing up the same error code any time i try to log in. FIX YOUR APP!!! ### 4/5 — Confusing *2026-07-01, version 3.24.0* Very confusing with offers ### 1/5 — Login function broken *2026-06-30, version 3.24.0* unable to login using emailid and password as data as it give error for incorrect data format ### 3/5 — App is being phased out *2026-06-30, version 3.24.0* I guess the app is finally being phased out. It suddenly kicked me out and I couldn’t get back in. I will say I do remember getting emails stating to download the Shell App but the email didn’t have instructions on what to do since the app is being phased out. I will also say I didn’t like how the app always tried to force me to use my location when applying my discount rewards code. For new users download the Shell app! You have to use that one now. If you can’t sign into your fuel rewards acct via the Shell app and you can’t sign into your Shell account. You’ll have to do a “forgot password” on your Shell account via the app. For whatever reason the accounts are linked far as the email is concerned but not the password. Once you reset the password it should log you into the app then it’ll immediately prompt you to enter in your Fuel Rewards account password. ***For T-Mobile users you can copy the code in the T-Life app. Once you click redeem you can stroll down and see the code with a “copy” button next to it. I had to Google AI all of this I wasn’t about to lose points! ### 1/5 — Unable to login *2026-06-30, version 3.24.0* It’s saying the data can’t be read cause it’s not in the correct format ### 1/5 — Doesn’t work *2026-06-30, version 3.24.0* Doesn’t work. Can’t log in. Error about correct format. ### 1/5 — Big lie *2026-06-12, version 3.24.0* Emails telling me about the 10, 20 and 30 cent discount for my next fillup. I got the app and the discount of 20 cents was not added to the app that had credentials from the other shell rewards app. ### 1/5 — Login broken 6/9/26 *2026-06-09, version 3.24.0* Login format is broken. No way to log in ## Most critical reviews (10 lowest-rated) ### 1/5 — Login doesn’t work *2026-08-25, version 3.24.0* Login quit working ### 1/5 — App not working *2026-08-11, version 3.24.0* App not working ### 1/5 — Data couldn’t be read *2026-08-11, version 3.24.0* Login error even after re-install of the app. ### 1/5 — Wrong format *2026-08-11, version 3.24.0* UM HELLO CLEARLY YOU GUYS HAVE A PROBLEM FOR A WHILE AND STILL HVANET FIXED IT! I WANT MY 20CENTS OFF AND I LOST IT LAST WEEK IM NOT GOING TO LOSE IT AGAIN THIS WEEK ### 1/5 — If you can’t log in, you can’t use it *2026-08-10, version 3.24.0* Tech support was useless. Reset passwords, deleted, reinstalled, still get a data format issue when attempting to log in. Finally gave up on the app. Will use another company for fuel ### 1/5 — Needs Updated *2026-08-09, version 3.24.0* I’m not sure what’s going on with the app. I get logged out after each use and I’m never able to log back into it. I have to create a new account every time. The message is there’s an issue with the format. There needs to be an update to fix this issue. ### 1/5 — Unable to login *2026-08-04, version 3.24.0* Unable to login, showing error message. ### 1/5 — ERROR: DATA COULDN’T BE READ BECAUSE IT ISN’T THE CORRECT FORMAT *2026-08-04, version 3.24.0* That’s the message I get when I try to log in to your app. I’ve reset my password and got the message that it was changed successfully. I tried to create a new account using my same email address just to make sure it wasn’t already in use and got the message that it was. I don’t know what is causing this but please fix it. Thanks. ### 1/5 — App refuses to let me log in *2026-08-04, version 3.24.0* The app refuses to let me log in. It states “the data is in the wrong format,” which is wrong. Please fix. ### 1/5 — Login Broken *2026-07-28, version 3.24.0* Every time I try to log in, it says it’s jot in the correct format. I’ve reset my password, restarted that app, nothing works. Pointless app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-06-09, version 3.24.0* Love this app ### 5/5 — Fantastic *2026-05-01, version 3.24.0* I absolutely love my Fuel Rewards. I use Shell exclusively. ### 5/5 — Very satisfied *2026-04-28, version 3.24.0* I love this fuel rewards program ### 5/5 — Best ever!! *2026-04-28, version 3.24.0* Best ever!! ### 5/5 — Great App!! *2026-04-28, version 3.24.0* Awesome discounts!!! ### 5/5 — 👍 *2026-04-28, version 3.24.0* 👍 ### 5/5 — Baldhead Preacher *2026-04-28, version 3.24.0* Great weekly program incentive offer to be able to get $.20 off per gallon. Each week I look forward, in anticipation, to see just how much will be offered… Thanks… ### 5/5 — Great service *2026-04-23, version 3.24.0* The fuel service is great as well as the gas being good for my vehicle ### 5/5 — The okay 👍 *2026-04-22, version 3.24.0* Okay 👍 ### 5/5 — Easy App *2026-04-21, version 3.24.0* Great deals --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*