# FUMA-NAD — FUMA

> FUMA (iPhone/iPad app by NOVELVOX SOFTWARES INDIA PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/fuma-nad/id1475619512 (this page in markdown: same URL + `.md`)
- Developer: [NOVELVOX SOFTWARES INDIA PRIVATE LIMITED](https://appshunter.io/developer/873071854)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 17.0 · 36 MB
- Languages: English
- Released: 2019-09-25
- Data updated: 2026-05-19
- User reviews in markdown: https://appshunter.io/ios/app/fuma-nad/id1475619512/reviews.md

## What is FUMA?

With NovelVox Cisco Mobile Agent app you can deliver  high quality customer
engagement even from your remote 
agents and field technicians. With this app, your agents can stay connected to your one centralised
Cisco Finesse contact center application even on the move. This app will make your agents feel at
the contact center floor even when away from your work environment. It offers flexibility that
enables agents to access customer information and handle calls from anywhere in the world with
seamless integration of 3rd party apps.
Cisco Finesse Mobile Agent App is a virtual contact center with industry-specific optimisation. It
assures quality agent and customer experience regardless of the agent’s location. It allows access to
a single-screen view of the customer journey. It saves largely on any additional infrastructure cost
during sudden demand upsurge or seasonal highs.


## Version history (last 5 releases)

### 1.22 — 2024-09-23

Bug Fixes

### 1.21 — 2024-09-02

Enhancements

### 1.17 — 2024-08-30

Enhancements

### 1.16 — 2024-08-16

Improved Performance

### 16 — 2024-06-24

Version and security update

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-19.*