# Furlenco — user reviews

> 146 indexed App Store user reviews of Furlenco by Kieraya Furnishing Solutions Private Limited, rated 4.40/5 from 392 ratings.

- Source: https://appshunter.io/ios/app/furlenco/id1134919232/reviews
- App overview in markdown: https://appshunter.io/ios/app/furlenco/id1134919232.md
- Rating breakdown: 5★ 305 · 4★ 35 · 3★ 10 · 2★ 7 · 1★ 35

## What do users think of Furlenco?

Overall sentiment: negative

**Pros**

- 🚀 Fast and timely delivery
- 👍 Professional and courteous delivery staff
- 💎 Good quality furniture and products
- 🔧 Efficient installation and setup
- 📱 Easy online booking process
- 🎯 Wide product selection and variety
- 💰 Affordable rental pricing options
- 🤝 Helpful individual staff members
- ✅ Real-time order tracking updates
- 🏠 Complete home furnishing solutions

**Cons**

- 😤 Extremely poor customer support responsiveness
- 📞 Difficult to reach customer care (no direct phone line)
- ⏰ Frequent delivery delays and rescheduling
- 🚫 Unreliable pickup and return process
- 💳 Hidden charges and misleading pricing
- 📋 Unclear return and cancellation policies
- 🤥 Misleading product descriptions and photos
- 🔄 Lack of coordination between teams
- 📧 Slow email response times (24+ hours)
- 💸 Forced payment for delayed pickups
- 😠 Rude and unprofessional staff interactions
- 🐛 Buggy and poorly designed app
- 🚚 Delivery personnel unprofessionalism
- ❌ No proper issue resolution system
- ⚠️ Deceptive subscription renewal practices

**Commonly reported bugs**

- App crashes and freezes frequently
- Version mismatch errors requiring constant updates
- Order status not updating in real-time
- Cannot skip renewal coupon popup
- UPI autopay not functioning properly
- City information cannot be corrected
- Order history and delivery details not displaying
- Chat support session closes after 2 minutes of inactivity
- App unusable on certain devices
- Incorrect order information in system
- Delivery marked as completed when not actually delivered

**Most requested features**

- Direct customer support phone line
- Real-time pickup scheduling with confirmations
- Transparent pricing breakdown at checkout
- Easy in-app return and cancellation process
- Integrated issue tracking and resolution system
- Automatic refund processing after pickup
- Clear product specifications and material details
- Better app stability and user interface
- Improved coordination between backend and delivery teams
- Email notification system for all updates
- Flexible cancellation without forced renewals
- Deposit refund status tracking

## Newest reviews (10 of 146)

### 4/5 — Delivery great, Furlenco not so great

*2025-12-24, version 15.8*

Ordering was a pain. Delivery and set up were a breeze

### 5/5 — Super quick and smooth

*2025-10-13*

Ordered a rental sofa our vacation place in Coimbatore. Furniture arrived within 24 hours. They kept us updated thru out the process.

**Developer response:** Your words are our happiness. Thank you and lots of love and furniture to you!

### 5/5 — Good service

*2025-08-26*

They came to my place, installed everything, and coordinated everything really well. It went very smoothly.

**Developer response:** Your words are our happiness. Thank you and lots of love and furniture to you!

### 5/5 — Fast hassle free professional

*2025-07-08, version 14.7*

Quick delivery and done with just 10 minutes. Kudos to the furlenco team

### 4/5 — Enjoyed the furniture

*2025-05-10, version 14.0*

Furniture was great and installation was smooth. Left a bit to my own devices and a pretty dirty house. Some of the stuff was still a bit dusty but overall was satisfied.

### 5/5 — L -shape Sofa

*2025-04-16, version 13.8*

Good service and product

### 5/5 — Quick Delivery

*2025-04-14, version 13.7*

Delivery people very quick, required minimal direction.

### 5/5 — Good

*2025-02-14, version 13.5*

Service is good product also good

### 5/5 — Bed and matresss

*2025-01-11, version 13.3*

Fardeen Sheikh helped us set this up really fast and quick…great and hastlefree service…!!

### 5/5 — Service was exceptional

*2025-01-05, version 13.3*

Thank you Vikas for delivering and setting up our furniture. The team did a great job!

## Most critical reviews (10 lowest-rated)

### 1/5 — Very worst service and product they offer. It’s a torture to be stayed with Furlenco

*2026-08-21*

My experience with Furlenco is worst than any other services. I took a workstation on rent. Two times they sent me worst chair which they only should reject. I don’t know how they can send on rent those type of product. I took leave from office three times to attend them for the unnecessary replacement. Even the worst part whatever I paid first time and the app showed me monthly rent for the product, next month it was 100 rupees more. Then I called customer support (which itself is a headache here), they told me that first time coupon was applied. I asked them did they mention anywhere about this coupon while taking this item on rent to payment then they told and I checked on front of them……no where mention about the coupon, offer nothing at all neither in price breakup nor anywhere. All of sudden you will get to know that whatever you took on rent and whatever we agreed as a rent was not an actual amount, actual amount is something else.

In one sentence they are cheating us by showing something else and at the end of month….boom…..rent is something else.
Please don’t do this with customer what if we can’t afford that amount for the rent.

**Developer response:** Our apologies for the disruption. To address the issue, please send an email to customercare@furlenco.com, and we'll assist you right away.

### 1/5 — Worst return/pickup service

*2026-08-04*

I am extremely disappointed with Furlenco's service. I scheduled the return of 16 rental items on 26 July 2026, and the pickup was confirmed for 1 August 2026. Despite waiting for days, not a single item has been picked up. To make matters worse, the Furlenco app falsely shows the status as "Picked Up" even though all the items are still lying in my flat.
I have made repeated calls to customer care, sent multiple emails, and followed up countless times. Every representative gives the same generic assurances, but no one actually resolves the issue or arranges the pickup. It is shocking that a rental company is incapable of collecting its own products.
I have already vacated the rented apartment, and because of Furlenco's negligence, my landlord is now threatening to dispose of or forfeit these items. This entire situation has been created solely due to Furlenco's incompetence and complete lack of accountability. As a customer, I have fulfilled all my obligations by scheduling the return well in advance and paying my dues. Furlenco has utterly failed to fulfill theirs.
The false pickup status in the app is especially unacceptable. It misrepresents the actual situation and makes it even harder to get support. A company handling expensive furniture and appliances should have basic operational discipline, but Furlenco's service has been nothing short of chaotic.
This has been one of the worst customer service experiences I have ever had. I would strongly advise anyone considering renting from Furlenco to think twice. Returning the products appears to be a nightmare, customer support is ineffective, and the company shows little concern for the inconvenience and financial risk caused to its customers.

### 1/5 — Great products but the App and the service is a nightmare to deal with.

*2026-02-22*

Their products are great and probably the only reason why I am still sticking around. The customer care can’t be bothered. Every call made needs you to explain the issue from the start with no logging system. Delivery and pickups are often delayed. But my experience with the app is the worst! The app is a nightmare when it comes to payment. Every month I have to try at least 15 times before payment goes through. Multiple UPI, cards from several different banks, net banking, everything fails with no explanation. The website version used to have a place to pay for rental and now they have stopped that as well. I used to be an unlimited customer and only got rid of it because every month, it took me 50 tries to make a payment. And there was no Autopay. I then moved to Rental thinking Autopay will save me from this monthly nightmare. But no! I have subscribed for Autopay yet every month I get notifications that autopay could not be processed although there’s funds in the bank. Raised numerous complains with the customer care team but apparently Nothing is wrong with the app. The developers should take note of this issue. If I leave Furlenco it would be because of your horrible app and the pain to pay. If you reply to my comment asking me to email customer care, please let me know what new information should I share this time so that the complain actually reaches you.

**Developer response:** We sincerely apologize for the inconvenience caused. Kindly reach out to us at customercare@furlenco.com for further assistance, as we are unable to locate any registered details with the App Store user ID.

### 1/5 — Worst Company Ever

*2025-11-27, version 15.6*

Don’t buy products. They are scammers. They will ask money all the time and there are so many hidden charges

### 1/5 — Worst customer service

*2025-09-15*

Do not rent furniture from this company. They are completely untrustworthy. We ordered two sofa sets, and the problems started immediately. They delivered the wrong color, and the sofas were filthy — not even cleaned before delivery.

Their website claims you can return items if you don’t like them. The same day we received the sofas, we told them we wanted to return them because of their condition. They agreed to schedule a pickup, but it has now been over a month. I have called them six times, and every time they promise to follow up but never do.

Finally, I asked for a refund, but they refused. Terrible products, worse customer service. Save yourself the headache and avoid this company.

**Developer response:** Hi , we apologize for your frustration. Please allow us to get in touch with you and fix this ASAP. Kindly drop in a mail to customercare@furlenco.com to connect further and discuss. Thank you!

### 1/5 — Delivery/pickup

*2025-08-09, version 14.8*

I rented a wardrobe from Furlenco in March. The delivery took almost 5–6 days because the assigned delivery person refused to come and deliver the item. On the next attempt, I had to pay an additional ₹500 to hire another person since the original delivery person again declined to deliver, forcing me to arrange labor to receive the wardrobe—despite having already paid for delivery.

Now that I am relocating, I have been trying to return the wardrobe. It has been over 10 days since I raised a pickup request, but I have no clear update on the status. The pickup has been cancelled twice by the team without explanation. They then assigned 5th August for pickup, for which I waited for 4 hours, called the delivery person around 30 times, but received no response. Upon contacting the support team, I was only given a feedback form with no further assistance.

Subsequently, another pickup was auto-assigned for 10th August, but it was cancelled again and postponed to 14th August.

While I am satisfied with the product quality and have furnished my new place entirely with Furlenco furniture, the service experience and lack of communication during this return process has been extremely disappointing and inconvenient.

I have raised multiple service requests and contacted support repeatedly but have yet to receive any meaningful help or resolution.

### 1/5 — Worst customer service and deliveries

*2025-07-03*

AWFUL Customer Service and Unreliable Deliveries
I've had an incredibly frustrating experience with this company's customer service and return pickup process. I placed a return order weeks ago, and they repeatedly rescheduled the return pickup date for ten days straight without any explanation. I finally had to connect with the customer service which is impossible to connect with and once you do connect with them, they are absolutely of no help. On every call they told me you’ll get an update within 1 hour which obviously did not happen and now I have to move out if the city tomorrow and all day I was on call with their customer service for the pickup yet there is no solution from their end: 
It's unacceptable that they take your money and then treat customers so poorly.
Getting in touch with them is nearly impossible: there's no customer support number, their bot is useless, the chat team is always busy, and you can't expect an email response for at least 24 hours. Don't count on any immediate help or resolution for your issues.
I've never encountered such lethargic customer service. I strongly advise against ordering from this company unless you're prepared to wait indefinitely for your furniture delivery and pick up.

**Developer response:** Sorry for the trouble you’ve experienced. Kindly email us at customercare@furlenco.com, and we’ll be happy to assist you.

### 1/5 — Very bad app with untimely updates

*2025-05-10, version 14.0*

Very very very very terrible experience with furlenco. I ordered my furniture, got a call for delivery confirmation all that was good but on the day of the actual delivery my order never showed up and the app was showing that everything was on track ! Only after calling the customer care helpline(which is the only real way of reaching out to them which takes atleast 8 mins of your time just to reach a selection point where you can choose whether to talk to an agent and the call gets hung up atleast 2 times before successful completion) twice once in the morning when I was told we’ll get back and once 4 hours apart that I was told my delivery couldn’t happen that day! They rescheduled my order for 3 days later on call and all this while the app details were never updated! The next day my delivery got auto rescheduled to 5 days later! 

Terrible experience wish i could give 0 stars

### 1/5 — Review for Furlenco

*2025-04-28, version 14.0*

I recently rented furniture from Furlenco and, unfortunately, my experience was highly disappointing.
	1.	Misleading Payment Plans:
The app offers a 1-month rental option with additional charges; however, the terms state a minimum commitment of 3 months. Upon attempting to return the furniture, the system forces you to agree to pay for an additional 2 months to proceed. This is not clearly communicated upfront, leading to confusion and frustration.
	2.	Poor Customer Service:
The customer service team is largely ineffective — the chat support is unresponsive, and the call centre staff are unprofessional, lack basic knowledge, and repeatedly place customers on hold without resolution.
	3.	Delivery Issues:
The delivery personnel openly requested additional cash after completing the delivery. Although they later deleted the messages, I fortunately retained screenshots as evidence.
	4.	Subpar Product Quality:
The quality of the furniture delivered was far below expectations and certainly not worth the rental cost.
	5.	Overall Experience:
Even after multiple interactions with their team, no meaningful resolution was provided. It was a complete waste of time and money.

Final Thoughts:
Furlenco is overpriced, lacks transparency, and delivers a poor customer experience. I would not recommend their service to others.
The only positive aspect is that they provide an option to delete your account, which I promptly utilized.

### 1/5 — Pathetic resolution of reported issue

*2025-02-21, version 13.5*

Furlenco is not serious about resolving customer concerns, they just move forward the request to another department without any SLA to resolve issues. Did a mistake on renting furniture from them but it is a learning.

## Most praised reviews (10 highest-rated)

### 5/5 — Got furniture from Furlenco

*2026-05-27, version 17.3*

The delivery was peaceful and efficient. They installed it effectively. Well mannered and supportive . Even accommodating last min changes . Highly recommend

### 5/5 — -

*2026-04-21, version 16.7*

Vijay and Sakthi were very helpful throughout the process. They took care of the installation end to end. 

Location: Coimbatore

### 5/5 — Vinay

*2026-03-18, version 16.5*

Ramji and Sachin Kumar were very helpful with the set up of my 3 bed apartment. They did an amazing job!

### 5/5 — Delivery

*2026-02-01, version 15.9*

Great service

### 5/5 — Awesome support

*2026-01-12, version 15.8*

Shazid helped us get replacement really quickly. Company was really prompt in getting us replacement for product with few dents

### 5/5 — best site

*2025-12-25, version 15.8*

easy setup

### 5/5 — Excellent aervice

*2025-12-09, version 15.7*

Technicians were timely and completed the job excellently

### 5/5 — 1 bhk full set up

*2025-11-26, version 15.6*

Overall experience is good. Vinayak and Anish were really very efficient in setting up the entire furniture’s and appliances.

### 5/5 — Nice service

*2025-11-06, version 15.4*

Very nice service!! Angur was great!!

### 5/5 — Pickup service

*2025-11-04, version 15.4*

Amazing and on-time pickup service by Mr. Vasudev

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*