# Fursure — user reviews

> 28 indexed App Store user reviews of Fursure by FurShur Inc, rated 4.33/5 from 12 ratings.

- Source: https://appshunter.io/ios/app/fursure/id1604335909/reviews
- App overview in markdown: https://appshunter.io/ios/app/fursure/id1604335909.md
- Rating breakdown: 5★ 10 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2

## Newest reviews (8 of 28)

### 3/5 — The app

*2023-02-18, version 2.0.0*

Fursure is good but i gave it a 3 star because because of the app it’s too slow and frustrating, You need to increase your budget on the app upgrade. Thanks

**Developer response:** Hello! Thank you for taking the time to share this feedback with us. We highly value your input, which helps us to improve the app experience for you and other pet parents. If you'd like to send us a quick email at support@getfursure.com, we'd be happy to investigate any issues you've experienced in the app to see if we can help troubleshoot. Thank you so much for your patience as we work to constantly improve the app.

### 4/5 — I love it!!!

*2022-08-24*

Let me just start by saying I love the concept and quality of this app! Is is easy to use and points are easy to get which I love! I was one of the beta testers and it was a slow and rocky start but I’m loving what it’s becoming. It is something every pet owner should have because the points equal to money back! The set back for me is only one way to deposit money from my bank which is okay but it takes 5-7 days to post and it’ll come out of my bank the day after or that Monday if done on a Friday. But the Fursure app won’t register the money as posted until 5-7 days later. I was wondering if there’s a way maybe we could get other forms of mobile depositing in the near future. Keep doing what your doing I love it and will continue to love it!

**Developer response:** Thank you so much for taking the time to share this valuable feedback with us, Holly! If you refresh your Home tab of the app, it should update the deposits to remove the "Pending" status you're seeing. If not, please don't hesitate to reach out to us at support@getfursure.com and we will be sure to resolve this display issue for you ASAP. 

Also, thank you for your feedback on the log in accessibility- we agree that we want this process to be easier and are excited to offer the facial recognition and PIN feature for easier logins to our customers very soon!

Please don't hesitate to reach out to us with any other feedback or concerns. We appreciate you being an early Fursure Card customer and look forward to helping you save money on vet care for your furry family member(s)!

### 4/5 — Update

*2022-08-08*

So an update: they fixed the problem of trying to close my account after i explained my situation and they were so helpful and nice to explain things to me. I will add money slowly and can’t wait to use it!

**Developer response:** Thank you so much for updating your review and sharing this feedback with us! We're so glad to hear that our support team was helpful and kind to you. We can't wait to help you cut costs on veterinary care!

### 5/5 — Love!!

*2022-08-04*

Beautiful app and incredibly user friendly! I absolutely love the Fursure concept and I wish they would have come up with this years ago! Thank you!!

**Developer response:** Hello! We greatly appreciate you taking the time to share your positive feedback about our app. We're glad you're loving the Fursure Card and look forward to helping you cut costs on veterinary care for your furry family.

### 5/5 — Rocky start and slowly smoothing out

*2022-05-17*

I was one of the first beta testers for this app and it was rocky and ruff to deal with all the glitches. The staff at Fursure were great in taking feedback and even answering questions I had. I was able to make my first small deposit without an issue while waiting for the account number and routing number for future deposits. Once I received my physical card in the mail we were off to the races going from store to store. I had quite a few points saved up for my next vet visit. 

Using the app to redeem points was super easy with clicking the transaction and a pop up saying to redeem. 

I’ve been telling all my friends and family to sign up since they all have pets and the points are a huge benefit.

**Developer response:** Thank you so much for sharing this five-star review of the Fursure Card. We're so glad to hear that our team was able to resolve a lot of the early glitches that you were experiencing with our app. Please know that we couldn't have made these improvements without your input and highly value your feedback as a pioneer Fursure Card member. Also, we're thrilled that the redemption process was super easy for you and that the card helped you to save on veterinary care! We truly cannot thank you enough for recommending us to your friends and family- it means the world to us. Excited to continue to help you cut costs on providing medical care for your furry family members.

### 5/5 — Great!

*2022-05-16*

So far the account has saved on my dog’s prescription medication and it definitely has made it easier to budget for her spending.

**Developer response:** We're so happy to hear that the Fursure Card has helped you to budget and save on your dog's prescription medication. We sincerely appreciate you taking the time to write this five-star review of us. On behalf of the Fursure team, thank you for allowing us to serve you and your fur baby. Have a paw-some day!

### 5/5 — Over $40 back in 1 Month

*2022-04-21, version 1.0.2*

I was researching specialty debit cards and Fursure really caught my eye (as a dog mom). I have used the card for about a month so far and have been loving the discounts at Amazon and Chewy. I’ve earned over $40 towards vet care so far! I have been lucky with my vet bills so far but I get nervous as my dog gets older that the bills will get out of control …. so this card really seems like a no brainer

### 5/5 — So far it is going great! Earning points on all of my purchases.

*2022-03-31*

I was able to get in to the closed beta of this program and I have used this fairly heavily. I have 2 dogs and 2 cats, one of my cats needs a neuter very soon and so far I have gained enough points to cover the entire procedure which is very nice. 

I am hoping that in the future I am able to use my points to buy pet supplies that I don’t get from my vet. But right now anything is better than nothing! 

Looking forward to seeing where this app ends up.

The developer has also been able to quickly respond to all of my questions via the in app chat which is nice instead of having to email or call.

**Developer response:** Thank you so much for taking the time to leave an excellent rating. We really appreciate you being a pioneer Fursure Card customer and are excited to hear that you've already earned enough points to cover the neuter procedure for your cat. Also, thank you for your feedback about using your points to buy pet supplies- we will definitely be sure to pass that along to our product development team for consideration. Please don't hesitate to reach out to us in the live chat in the app or via email at support@getfursure.com if you have any other feedback or questions. Excited to help you continue to save on vet care for your fur babies!

## Most critical reviews (10 lowest-rated)

### 1/5 — …

*2024-05-17*

Was with Fursure since the beginning, loved the idea & even looked past a lot of quirks in the beginning. I’ve been with them idk 2/3 years now … I find out today after my deposit hit that my acct is closed. Apparently they’re banking partner changed and something had to be signed to move the account over. They apparently sent an email and looking back this whole transition was notified in one month but no mailings, no app notifications nothing that would actually be noticed. I travel for work & I dont stare at my email so this was CRAZY to me. Sincere closed their doors too and notified me by text, email and by app notification so I know it’s possible. 

Due to this my deposit was rejected and now I have to wait days to get it to another bank. Went from the greatest app right to the worst in my eyes.

**Developer response:** Thank you for taking the time to share this feedback with our team. We are sorry to hear that you missed the 4 email communication attempts that we sent over the past month. Unfortunately these emails can end up in the spam folder on occasion. That being said, as our support team mentioned, we are able to assist with opening a new account. Please don't hesitate to reach back out to us via live chat in the app or via email at support@getfursure.com for further assistance.

### 1/5 — App is horrible enough to ditch card

*2023-05-30*

What good is a card like this when the app is horrible? Hardly ever able to log in, none of the discount options are valid with ANY of the sites/companies listed. Over all, either trash the card idea or invest in a better developed app with a more interactive and rewarding feature. I’ll give them a few more pay periods to work on this. 

Y’all don’t care as long as money in coming in… use it to fix your buggy and boring app.

**Developer response:** We are truly sorry to hear about your negative experience with using our app. Please know that your satisfaction is our number one priority and we are dedicated to improving the app experience for you and other pet parents. The Fursure Card is 100% free to all customers and we are constantly striving to add new ways to get rewarded and get the most out of the app experience, such as our recently added vet record management tool. 

We would like to offer you points in apology for your experience and learn more about ways we can improve the app for you. Please reach out to us at support@getfursure.com and one of our team members will get back to you promptly.

### 1/5 — Not user friendly

*2023-05-28*

The website is not user friendly. There is no info about contacting anyone I found that would open. Lost my card in a resent move and wanted to request a new one.

**Developer response:** We're sorry to hear that you had trouble with linking your bank account, but we are happy to help troubleshoot this for you. Please reach out to our support team via live chat under the Settings tab of your Fursure Card app by clicking on Contact Customer Support, or send us an email at support@getfursure.com. Our team is on standby and ready to help you 7 days a week. We look forward to helping you save money on veterinary care!

### 1/5 — Not worth it

*2022-11-20*

I tried signing up which was a success but every time I log in I’m asked to complete the application for the card. This is very frustrating and unfortunate because the app seems like a great option for pet owners. I’ll just try something else.

**Developer response:** Hello. We're sorry to hear you've had trouble with logging into the app, but we are happy to help further. Please send us an email to support@getfursure.com- our team members are on standby 7 days a week and ready to assist you. Hope to hear from you soon!

### 1/5 — Scammers

*2022-11-08*

They scammers , don’t make an account

**Developer response:** Hello. We’ve read through your review and believe there is some confusion, as you said we are scammers, but we have never scammed any of our customers and have helped tens of thousands of pet parents. We are also backed by Blue Ridge Bank, N.A., which is secure and FDIC-insured up to $250,000. Maybe this review is for someone else (or, perhaps, another business)? Would you mind emailing us at support@getfursure.com so we can further discuss this experience?

### 1/5 — Can’t apply

*2022-05-12*

I get to the apply part and put my info then it cuts off it will not let u apply for it

**Developer response:** Thank you for taking the time to share this feedback with us. We are sorry to hear that you had trouble completing your Fursure Card application, but we are happy to assist in any way we can. Please feel free to send our support team an email at support@getfursure.com and one of our team members will respond to you within 1 business day. We look forward to helping you earn rewards on the amazing care you already provide for your pet(s)!

### 1/5 — App does not work

*2022-05-10*

This app needs serious work. It often glitches and closes. I’ve been trying to transfer money to the card but the deposits never actually show up during the linking process. There’s no customer support to contact. Very disappointing because I was excited to finally use this.

**Developer response:** Thank you so much for taking the time out of your day to share this valuable feedback with us. We are sorry to hear that you were experiencing issues with using our app, but we greatly appreciate you sharing this with us as we are constantly iterating and improving on any bugs/glitches that are reported. Our customer support team is available 7 days a week, so please don't hesitate to reach out to us at support@getfursure.com or via live chat in the Settings tab of the app under "Contact Customer Support". We appreciate you being an early Fursure Card customer.

### 1/5 — Signup loop

*2022-04-28*

Can’t get the app to progress past signup. It either force closes or just starts the signup flow again. 

Feel like I have been punk’d tbh

**Developer response:** Thank you so much for taking the time to share this valuable feedback with us! We are sorry to hear that you're having trouble with signing up. We would like to help you and learn more about what is stopping you from completing the signup process, so please feel free to send us an email at support@getfursure.com and we would be happy to assist you in any way we can. Thanks again!

### 2/5 — Missing 💵

*2023-01-02, version 1.1.697*

Was able to finally login and see my original review was removed, but now I seem to be missing some money from my account and customer support seems very nonchalant about this issue and not taking it urgently. So I am unsure if I can trust this company with my money it’s currently 2PM and haven’t received a reply back to their message which I responded to at 12.30PM.

### 2/5 — Linking bank

*2022-07-30, version 1.1.4*

Many back it locked up before completing. Back up bank a page says close page to go back to fursure but there is no way to close that page.

## Most praised reviews (10 highest-rated)

### 5/5 — Best thing I’ve don’t for my pets

*2025-04-04*

Cannot say this enough: Fursure is incredible. They have made it so so easy and stress free to get my pets the care they need and deserve without worrying about the cost. There has not been a situation that hasn’t been covered. Everyone should get Fursure!

**Developer response:** Wow — thank you so much for the glowing review! We're beyond thrilled to hear that Fursure has made it easy and stress-free for you to get your pets the care they deserve. That’s exactly why we’re here. Knowing we've helped give you peace of mind means the world to us. Thank you for trusting us with your pets’ health — and for spreading the word. We’re so lucky to have you in the Fursure family. 🐾

### 5/5 — If you do not have Fursure Pet Insurance what in the world are you waiting for?

*2025-02-18*

We have had Fursure since 5/2024, we could not be more pleased! We have a 3 year old rescue, you may ask why get pet insurance on a rescue? Because we love our dog! Our monthly payment is $39.04. Our deductible per year is $250, after the deductible Fursure pays 90% of our vet bills including meds.  As of today not even a year later they have paid $800.12. That is after we paid our $250 deductible and our 10%.  This was from crazy stuff that you would not expect to happen. So thankful for Fursure and they are so easy to work with Customer Service is the best!

**Developer response:** Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with Fursure. Your rescue pup is lucky to have such a loving and responsible pet parent. Unexpected vet expenses can be stressful, and we’re glad we could help provide peace of mind and financial support when you needed it. Our team is always here to make things as easy as possible for you. Give your pup some extra belly rubs from us—we appreciate you being part of the Fursure family! 🐾💙

### 5/5 — Fursure Rocks!

*2025-01-15*

I can’t say enough great things about Fursure! Their claims process is incredibly quick, but more importantly, it’s fair. We rescued a dog over the summer who unexpectedly developed diabetes a few months later. It was a tough situation, but Fursure supported us every step of the way and made the whole experience far less stressful.

They truly go above and beyond for their customers, and I’ve been recommending them to everyone I know. Even our dog’s ophthalmologist was so impressed that she’s started mentioning Fursure to her other clients! If you’re looking for reliable, caring pet insurance, Fursure should be your first choice.

**Developer response:** Thank you so much for your wonderful review, Mar! It means the world to us to hear how Fursure has made a positive impact during such a challenging time for you and your furry family member. We’re so glad we could support you through your pup’s diabetes journey and make the process a little less stressful.

Your trust and kind words inspire us to continue providing the best care and service possible. We're honored to hear that even your dog’s ophthalmologist is spreading the word about Fursure—what an incredible compliment!

Thank you for being part of our Fursure family and for recommending us to others. Wishing you and your pup all the best! 🐾💜

### 5/5 — Best Pet Insurance

*2024-10-04*

Highly recommended it. They really come through for you while you wait at the emergency room within 15-20 minutes including on weekends. It takes so much pressure off of you when you have a sick puppy.

**Developer response:** Thank you so much for taking the time to share your experience and write us this five-star review. We know how stressful those emergency situations can be, especially when your pet is sick, and we’re really glad we could be there for you when you needed it most. It’s our goal to make things a little easier during tough moments like that, and your recommendation means the world to us. Sending lots of love to you and your puppy!

### 5/5 — Great App

*2023-08-18*

App is flawless and is very easy to use. Wow wow wow!

**Developer response:** Thank you so much for your kind words! We're glad that you are enjoying the Fursure App and consider it a privilege to serve you and your furry family. Please reach out to us any time at support@getfursure.com if you need anything at all.

### 5/5 — Love this company

*2023-06-09*

I signed up for this card before they were even available. Once I got the card it had been easy to use. I love that you get points not just on pet products like coffee, groceries etc. the points add up. You redeem points for vet appointments. I have already received over 100 back. The app is user friendly and the customer service is by far the best I’ve had with a banking company. I think anyone who has pets should definitely use this card. They are always trying to make it better for their members. They are currently doing a beta for a wellness program that I am testing out. So far so good.

**Developer response:** Thank you so much for sharing this 5-star review of the Fursure App! We're so grateful for your continued loyalty and consider it a privilege to serve you and your furry family. If you need anything at all, please don't hesitate to contact us at support@getfursure.com or via live chat in the Fursure App. Have a wonderful day!

### 5/5 — Outstanding program for pets!

*2023-03-27*

Love love this app and the concept! With a dog that goes monthly to the vet and has tons of prescription the cashback program is so helpful! Customer support is always helpful and super friendly and quick in response! Thank you! ❤️

**Developer response:** Thank you so much for your kind words and taking the time to write us this five-star review. We're thrilled to hear that we've helped you to cut costs on medication for your furry family member. On behalf of the Fursure team, thank you for allowing us to serve you and your fur baby!

### 5/5 — Great Customer Support

*2022-11-24*

I was immediately helped with my log in issues. Customer service is very responsive. Plus it seems like they patched up their app recently and all is in good working order.

**Developer response:** Thank you so much for taking the time to share this positive feedback with us! We're thrilled to hear that you had a 5-star experience with our customer support team and that you're pleased with improvements we've made to the app. We look forward to helping you save money on veterinary care!

### 5/5 — My cat

*2022-10-03*

I love pet Fursure

**Developer response:** Thank you so much for taking the time to post this five-star review! We're so glad to have you as a part of the Fursure family and look forward to helping you better budget for your furry family's medical care.

### 5/5 — AMAZING!!!!

*2022-09-02, version 1.1.511*

I originally left a 1 star review and boy do I regret it! Not only were my issues taken care of swiftly, but the team made sure to keep me updated every step along the way! I have never felt more like a person to company than I do here with the Fursure family! I’m so excited to use this product and get the most from their amazing rewards system. If you’re a pet parent I 100000% recommend this account and debit card! You’ll be doing yourself and your furbaby a favor! Love love love love love! 😌❤️

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*