# Fuse Energy — user reviews > 441 indexed App Store user reviews of Fuse Energy by FUSE ENERGY SUPPLY LIMITED, rated 4.50/5 from 8 ratings. - Source: https://appshunter.io/ios/app/fuse-energy/id1618056244/reviews - App overview in markdown: https://appshunter.io/ios/app/fuse-energy/id1618056244.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (18 of 441) ### 5/5 — Excellent *2026-08-24, version 2.0.85* Excellent app. Connects to a human and I have had issues resolved very quickly. Great customer service. I was sceptical at first but it is so much quicker and easier than waiting on hold to a call centre! Can’t fault Fuse at all so far; they’ve been very helpful. ### 5/5 — Utilities Bill *2026-08-24, version 2.0.85* First class service from Fuse and Alvin in particular. I am sure every customer will benefit from the sort of service and response time that I experienced. ### 5/5 — Great service *2026-08-22, version 2.0.85* Abimanyu helped me today and got everything sorted within 10 mins. Fantastic ### 5/5 — Excellent customer service *2026-08-21, version 2.0.85* Aisha was very pleasant, helpful and quick with my query. Excellent customer service all round. ### 5/5 — Excellent, no-frills app *2026-08-20, version 2.0.84* Fuse absolutely nails ease of use. Everything just makes sense — no confusing menus, no unnecessary steps, no bs. It does what it’s supposed to do without getting in your way. Simplicity, clean and focused. No bull, no fluff — just a straightforward experience that respects your time, and if your lost ask the ai/bot assistant. Highly recommend if you want something that works well without the hassle. ### 5/5 — Tariff changeover *2026-08-19, version 2.0.84* Merhawi processed the future tariff changeover quickly and efficiently. The response via chat was really fast, especially considering it was late in the evening. Staying with fuse as their app is super accurate on predicted bills and their tariffs are very competitive ### 5/5 — Great energy transfer *2026-08-19, version 2.0.84* A very smooth transfer, great engineer who installed our smart meters & fab online support from Aleena! ### 5/5 — Great, easy to use app *2026-08-19, version 2.0.84* My experience with Fuse has been great all round. The app is easy to use and clear. The communication from all agents has been really helpful, particularly Dawda. Would highly recommend ### 5/5 — 10/10 *2026-08-19, version 2.0.84* Great service from Harry! ### 5/5 — Happy Customer *2026-08-18, version 2.0.83* ⭐⭐⭐⭐⭐ I had an issue with my switch today which resulted in me being placed onto a variable tariff rather than the fixed tariff I had agreed. Amber was absolutely brilliant. She took the time to understand what had happened, looked into it properly and got the issue sorted for me. She was friendly, patient and genuinely helpful throughout, and after what had become quite a stressful situation, I really appreciated having someone who took ownership of the problem and resolved it. Excellent customer service from Amber — thank you so much! 😊 ### 4/5 — Very helpful *2026-08-18, version 2.0.83* I had solar panels installed and online chat was very helpful with letting me know which documents I need to send to be able to export my surplus energy back to the suppliers ### 5/5 — Happy with fuse *2026-08-17, version 2.0.83* Really happy with fuse so far and Franek has been great at helping me with a confusing set up in my new home. A smart app but with a human connection where needed. ### 5/5 — Very good *2026-08-17, version 2.0.83* Great app. I was referred and got £50 credit the same day my first bill was paid. The AI chat bot is quick to reply and actually works! Staff helpful. Love the fact you can see the new green energy plans/sites and shows you vids on them. It’s quite interesting to see. Obviously I’d rather it be even cheaper but they were the best offer for my needs. Hopefully they offer competitive prices when I’m due for renewal as I’d like to stay! ### 4/5 — App Accuracy *2026-08-17, version 2.0.83* I’d been comparing what the app says and what is seen hour to hour at home on the SM display. It didn’t add up but Fuse just told me to check for ‘unknown’ loads that I might have. Friday 31st July we had a 7 hour power cut across the area whilst new poles were installed near our house. No power, nothing at all between 9am and almost 4pm. The Fuse app showed a typical varied usage throughout that period. Fuse contacted me today and confirmed that the app isn’t that accurate and estimates usage of it can’t contact the meter. Good customer service in the end and whilst I now understand how the app works I still wonder how really useful it is. Fuse are fine IMO for cost and general service but the app isn’t that useful. ### 5/5 — Fuse energy *2026-08-14, version 2.0.82* This is by far the best supplier for energy I’ve used. Touhid helped me find the best tariff. I have been a customer for past year I like that you only pay for why you use each month. There is never any in debit or in credit at the end. So not hit with unexpected direct debit increase. Great customer service, easy access to account through the app. Online chat to a human available. Highly recommend fuse energy ### 5/5 — Fantastic easy to use app *2026-08-14, version 2.0.82* Touhid sorting out my home move quickly and simply thank you Touhid ! ### 5/5 — Efficient support *2026-08-14, version 2.0.82* Reliable speedy response for support ### 5/5 — No connectivity with smart meter. *2026-08-13, version 2.0.82* I have been battling with my mobile supplier, Lebara, who use the Vodafone network , for 18months about Vodafone decommissioning a mast without notice in my postal area. As a result I get no mobile connectivity in my postal area unless I use WiFi calling inside my apartment. I have recently installed a smart meter that now has no connectivity because of the decommissioning of the Vodafone mast. As a result I cannot have a dual rate supply or have an EV rate for my recently purchased EV car. This has nothing to do with my smart meter which was installed by a Fuse engineer who was excellent. My supplier, Fuse Electricity, has been excellent in pursuing a resolution for my issue with the appropriate authorities. They have understood my problem and I now have confidence that it will eventually be resolved. Thank you Fuse. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pointless app *2026-08-27, version 2.0.85* So to be with fuse you have to use the app which has to be the most useless and non functional app ever! If you want to look at a bill it’s so complicated, to switch tariffs or see useage, again, so difficult. Really is a very unfunctional app! ### 1/5 — Changed me on the variable tarrif my mistake. *2026-08-19, version 2.0.84* Despite me being on a contract I have today been told I have been moved into their variable rate, they have no phone number so I am unable to ring them to complain, if they don’t sort this out I will be leaving them. ### 1/5 — Asked for prepayment despite me having good credit score *2026-07-14, version 2.0.74* Asked for prepayment despite me having good credit score ### 1/5 — Terrible *2026-06-25, version 2.0.68* These people are scammers!!! Do not sign a contract with them ### 1/5 — Awful app *2026-01-04, version 2.0.44* Difficult to navigate, doesn’t allow you to do input regular meter readings and barely any features. I’ve come from octopus and they were far better!! ### 1/5 — Terrible customer service *2025-09-08, version 2.0.22* Trying to get my gas upgraded to smart seems to be impossible. ### 1/5 — Slow *2025-09-01, version 2.0.19* App is very slow when working since latest update, sometimes just get a black screen when starting, tried to submit a reading this morning & it timed out ### 1/5 — I was looking to move to another fixed tariff with Fuse , *2025-07-22, version 2.0.11* They say if you change to another Fuse Tariff with them I will still have to pay a fee of £25 , I know others don’t charge if you stay with them , Very dissatisfied with the attitude, ps I have the screenshots of the chats . ### 1/5 — Ruined the app *2025-07-01* I was quite pleased with Fuse - I needed a fixed contract after years of being with 🐙 but I need to monitor my energy use and wanted an app to keep an eye on KWh consumption. I was recommended Fuse by other users in a forum. All was fine - the app was basic but clear with bar charts for hourly KWh consumption. Great! Then some smart Alec in IT decided on an 'upgrade'.... it's totally clumsy with loads more effort needed - it crashed repeatedly after the so-called 'upgrade' and worse..... they removed KWh consumption bar charts. In mine it wouldn't let see my daily use because my 'meter is a dinosaur'... (it showed smart meter online on first screen 🤦🏻‍♀️). Everyone needs to know their KWh consumption just like you know the price per litre of petrol. This is how you stay in control of your fuel bills and can compare accurately between energy companies. You can also see if something is being hungry and 'eating' too much electricity... We are eventually moving to half hourly billing and 'surge pricing' folks.... you NEED to know your KWh consumption. Really, really disappointed in how much Fuse broke a good app. **Developer response:** Thanks for taking the time to share such a detailed review — we really appreciate it. You're absolutely right that access to clear kWh data is essential, especially as we move toward half-hourly billing. The ability to monitor your usage in real time is key to staying in control of your energy costs, and it’s something we know many users value. The update was aimed at improving the overall experience, but we're sorry the recent changes have made that harder. Your feedback has been raised to the design team who are actively working on improving the visuals and app experience, and making it easier to monitor consumption. ### 1/5 — Awful app design *2024-11-28, version 1.3.45* Absolutely glitchy, can’t even get message notifications from the customer service so I forget to reply to them despite the fact that all my fuse app notifications are on! Can’t even send photos and videos in the app either. Otherwise great customer service, energy supplier. ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful with switching over *2026-08-29, version 2.0.87* I had an issue with a move to a new property where Fuse were due to take on the Gas supply. The switch was initially rejected and then rejected a second time. Gedmantas assisted with finally putting through the switch and honouring the original tariff that had changed after the initial rejection. Friendly, helpful and knowledgable staff. :) ### 5/5 — Amazing company, amazing app *2026-08-28, version 2.0.87* Really good prices but even better service!! ### 5/5 — Great Support *2026-08-28, version 2.0.87* Oyinade helped steer me through a couple of connection issues and everything resolved directly in the app. ### 5/5 — Amazing Customer Service *2026-08-27, version 2.0.85* Amazing customer service from Charles on online chat. I was switching to fuse from 2 different suppliers and there were issues with the address and both gas and electric meters wrong on the national database. Several other suppliers hadn't been able to resolve this, but after sending pictures of meters Charles fixed everything very efficiently and quickly. I would highly recommend Fuse and thank you Charles. ### 5/5 — Needed help logging in *2026-08-26, version 2.0.85* I was assigned to PARVINA and she guided me through the process and was a huge help in logging in and changing emails. 5 stars for the star herself. ### 5/5 — Simple To Use *2026-08-26, version 2.0.85* Love the App, is easy to navigate and the automated assistance is great. ### 5/5 — SUPER IS FUSE..! *2026-08-26, version 2.0.85* Ideal provider. Encouraged my mother to transition to Fuse. It is significantly superior to the typical, so-called 'Top 6'. ### 5/5 — Great app and AI chat that works *2026-08-25, version 2.0.85* Been with Fused for 2 months and it was an effortless switchover. But when gas problems hit, their response was phenomenal. They’ve got amazing engineers working for them both in the field and making the experience behind the scenes work well. ### 5/5 — Meter installation *2026-08-24, version 2.0.85* Gian assisted with my new meter installation today. Although new, they were super responsive, helpful and managed to get my issue fixed the same day. The engineer that attended my property also got a 5 star rating. Very happy with both of them for resolving my lack of gas. I wouldn’t go with any other energy company as I found Fuse to be both cheap and extremely reliable ### 5/5 — Fantastic company and top app *2026-08-24, version 2.0.85* As someone that works in an industry that creates mobile apps, I’m genuinely impressed by Fuse’s app. Simple to use, extremely functional and easy to review/forecast energy usage. It’s brilliant! And puts all the other energy firms in the shade. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*