# FuseDesk

> Omni-channel customer service platform for businesses to manage customer interactions. (iPhone/iPad app by Asandia, Corp..)

- Source: https://appshunter.io/ios/app/fusedesk/id6447995134 (this page in markdown: same URL + `.md`)
- Developer: [Asandia, Corp.](https://appshunter.io/developer/1683210485)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 3 App Store ratings
- Age rating: 4+
- Requires: iOS 14.0 · 40 MB
- Languages: English
- Released: 2023-07-19
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/fusedesk/id6447995134/reviews.md

## What is FuseDesk?

Win more raving fans with the only helpdesk you’ll ever need. FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundred - and beyond!

Connect with customers everywhere. Engage each prospect and customer where, when and how they want. With FuseDesk's app, you can respond to your prospects and customers no matter how they message your business.

No app? No problem. Get started today! Easy set up, no credit card required!

FuseDesk is a true omni-channel support platform. Respond to messages from your customers by:
* SMS / Text / MMS
* WhatsApp
* Live Chat on your website
* Facebook Messenger
* Instagram DM
* Twilio
* Fix Your Funnel (FYF)
* PlusThis

FuseDesk connects to your business' CRM like Keap/Infusionsoft, ActiveCampaign, or Ontraport so you and your team have the information you need to best convert your prospects and support your customers.

## Key features

- Omni-channel support
- SMS/Text/MMS messaging
- WhatsApp integration
- Website live chat
- Facebook Messenger support
- Instagram DM integration
- CRM connectivity


## Frequently asked questions about FuseDesk

### What channels does FuseDesk support for customer communication?

FuseDesk supports a wide range of channels including SMS/Text/MMS, WhatsApp, Live Chat on your website, Facebook Messenger, and Instagram DM. It also integrates with services like Twilio, Fix Your Funnel, and PlusThis.

### Does FuseDesk integrate with CRMs?

Yes, FuseDesk connects with popular CRMs such as Keap/Infusionsoft, ActiveCampaign, and Ontraport. This integration ensures your team has the necessary customer information for effective conversion and support.

### Is FuseDesk easy to set up?

The app description highlights an easy setup process with no credit card required to get started. This suggests a user-friendly onboarding experience for new businesses.

### What is the pricing for FuseDesk?

FuseDesk is offered for free, with no credit card required for initial setup. The provided data indicates it is a free application.

### What devices can I use FuseDesk on?

While specific device compatibility isn't detailed, the app is available for mobile use. It's generally expected to be compatible with iOS and Android devices, common for business applications.

### How often is FuseDesk updated?

The latest version of FuseDesk is 1.2.0, last updated on December 28, 2023. This indicates recent development activity and ongoing support for the application.

### What is the age rating for FuseDesk?

FuseDesk has an age rating of 4+. This suggests it is suitable for a broad audience and does not contain content inappropriate for younger users.

### What do users like about FuseDesk?

Based on the 5.0-star rating from 3 reviews, users likely appreciate its comprehensive omni-channel capabilities and CRM integrations. The ease of use and free offering are also probable positive factors.

## Version history (last 1 release)

### 1.2.0 — 2023-12-28

Play audio attachments and video attachments in chats! Now when customers send you audio messages you can easily play them right in your FuseDesk app! This is most common on WhatsApp messages.
Reactions on chat messages! When your customers "react" to a message on supported platforms, you'll be able to view their emoji reactions on the chat message in your FuseDesk app! Currently Facebook Messenger is supported.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*