# Fusion Lifestyle — user reviews

> 82 indexed App Store user reviews of Fusion Lifestyle by Fusion Lifestyle, rated 1.00/5 from 1 ratings.

- Source: https://appshunter.io/ios/app/fusion-lifestyle/id1149925709/reviews
- App overview in markdown: https://appshunter.io/ios/app/fusion-lifestyle/id1149925709.md
- Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1

## Newest reviews (19 of 82)

### 1/5 — Fusion Lifestyle

*2025-06-07, version 108.41.1*

I am a member, if I attempt to book a slot on the app it asks instead for payment. I was asked what to do at the front desk, when this happens and was advised to call them and they will get me booked in but nobody ever answers the phone. I love the pool there and am completing a swimming fundraiser but all this is frustrating so much that I think I will end up ending my membership and paying more elsewhere where they have a working membership app/website with access to information.

### 1/5 — Nagging Popups

*2025-03-24, version 108.9.1*

Every time I go to book a session it displays the same annoying popup about cancellation policy. We get it, give us an option “do not display again”. Same goes with the offers, if I’m already a member then stop displaying new members offers every time I open the app.

### 1/5 — Do not top up cashless payment.

*2025-01-05, version 107.8*

The app refuses to acknowledge cashless payment, haven’t used the app for a while so updated it. I now can’t use the money in my account to book any classes or the pool. No way to use the money and no way to get a refund, how is this legal? Currently it feels like thieving by stealth😱 Not impressed fusion.

### 1/5 — Not working again

*2024-12-13, version 107.8*

*Sigh* This app should be so simple and useful. Somehow it’s just always a bit broken

### 1/5 — App is awful

*2024-11-16, version 107.8*

The app is not user friendly and really hard to book sessions. It’s also now useless for booking a class more than a week in advance. Whoever thought this update was a good idea is an idiot

### 1/5 — The worst app I’ve ever used

*2024-09-18, version 107.8*

Doesn’t let you sign in regardless of the password!

### 1/5 — Doesn’t Work!

*2024-08-14, version 107.8*

We are actually unable to book activities using this app because it never recognises our log in details and we end up going around in circles trying to reset our password. Very stressful.

### 1/5 — Worst app

*2024-08-06, version 107.8*

Same issue ongoing as Hollie had in Jan on the review. It’s enough to make anyone move gyms tbh. Slow improvements all round from fusion over the years unfortunately.

### 1/5 — Crashes On Launch

*2024-07-31, version 107.8*

Used to work and now crashes on launch. Does nobody manage this?

### 1/5 — Worse app on earth

*2024-07-02, version 107.8*

Terrible app for a terrible system that never quite works!

### 1/5 — Very empty app. Does not contain anything for customers

*2024-06-27, version 107.8*

I cannot see my bookings anythings in this application. There is staff log in in it. It is very empty app no message no booking sytem entegrated. Not working. Why i should use it if it is not like uour website?

### 1/5 — Would give it zero if I could

*2024-06-22, version 107.8*

Oh my days. Constantly says your password is wrong and you have to reset. And verify it. I mean, every time you try and log in. The swim sessions I want to book are never on the app. Even though they're not fully booked. This has been going on for YEARS. Whoever developed this app is a total cowboy.

### 1/5 — Hopeless

*2024-05-01, version 107.8*

I’m not able to give it zero stars but would like to.
One of the worst apps I have ever come across 
Please sort it out
Would take too long to go through the problems encountered trying to register log in and use 🙄

### 1/5 — App broken

*2024-04-14, version 107.8*

You cannot actually use the cashless app. Which means fusion have had £40 of my money in their account for months and months (they refuse to issue refunds) which I can’t use and can’t get back. I was promised last year this would be sorted out but the app is so unfunctional no one can fix it. My centre have been kind enough to let me in without paying for my daughter multiple times because they can’t sort the app either. That’s lovely of the individuals. However, the issue is that I cannot book my daughter on in advance (I have a membership so I can book myself) and as they don’t issue refunds I can’t pay to book without paying for something I have already essentially paid for. So I have to book me then call the centre who, because this is apparently unusual (except it’s not, reviews about this have been poor for years) sometimes let me book my daughter in over the phone and sometimes don’t. So last summer that resulted twice in us getting there and then them not having space, despite me trying to book well in advance! It’s such poor customer service, it’s really off putting. 

I’m not sure how this is even legal re refunds etc to be honest.

### 1/5 — Frustrating, ridiculous app

*2024-04-01, version 107.8*

This app is not user friendly or intuitive to use in the least. 
There is no logical timetable laid out for the week (but you can use the one on the web site). 
There are a couple of ways of signing on but I can only use one, the other way doesn’t seem to think I am a valid user-yet both work for my partner. 
The back arrow at the top logs me out, instead of taking me back a page…that will take some getting used to! 
If I could give lower than one star I would.

### 1/5 — Poor

*2024-03-12, version 107.8*

Won’t marry up with my Apple health app. No help online or in faq section.

### 1/5 — Awful useless app

*2024-01-26, version 107.8*

Full of bugs, doesn’t work at all.

### 1/5 — So frustrating!

*2024-01-23, version 107.8*

The app is fine when it works but it doesn’t at least once a week, making booking classes a frustrating process. I often get asked to pay for a class when I’m a member, which I’ve done in order to secure a place and then it takes a month to get a refund! Why? Today’s glitch is going to book and just seeing a black screen. Fusion really need to invest some money in sorting this out in order to provide a better customer experience. Information on class levels and content could be improved too.

### 1/5 — Poor quality app

*2023-12-26, version 107.8*

It took a long time to register, log in and make a booking for a swim. I was also unable to book additional places for my family and they all had to go through the same frustrating procedure.

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible app

*2026-06-19, version 109.56*

One of the worst apps I have ever used

### 1/5 — Can’t create account

*2026-05-26, version 109.56*

Can’t create account because it thinks my Phone Number is incorrect

### 1/5 — Number not working

*2026-05-24, version 109.56*

tried to register to a new account and it kept saying add a valid UK number even though the number is correct

### 1/5 — If I could give it 0 I would

*2026-05-20, version 109.56*

Genuinely the worst app I’ve ever had to use. Impossible to use, unbelievably poor design. Basically unusable. I hate this app

### 1/5 — Can’t sign up or book classes

*2026-04-12, version 109.56*

This app is essentially non-functional. It crashes consistently, but aside from that, you can’t use it to register an account or book a class.

### 1/5 — Just doesn’t work

*2026-02-22, version 109.56*

Just want to book softplay. No wonder the sessions aren’t going. You can’t register as a new user. You can’t reset a password.

### 1/5 — Awful App Functionality

*2026-02-14, version 109.56*

I can’t book for family members on my membership. Plus the swim school section rarely works. Just pay a developer to fix the App and website.

### 1/5 — Unable to register for account

*2026-02-11, version 109.56*

I can’t register for a account was told you can do it via the app, this needs to be fixed

### 1/5 — horrible

*2025-07-05, version 108.41.1*

terrible website that doesn’t work forces you to use an app that barely works

### 1/5 — Swimming for tech bros

*2025-07-03, version 108.41.1*

It’s ironic that organisations who make a big deal about “making fitness accessible” actually mean “making fitness accessible for people who want to live their lives through their phones and the profoundly frustrating apps that now dominate our lives”. No doubt this saves said organisation barrel loads of money but it’s a depressing barrier to the simple act of “having a nice swim” for the rest of us. The existence of the app in the first place has already made a once simple and effective process worse. The fact that the app is so badly designed sort of adds insult to that injury. #turnofftech

## Most praised reviews (9 highest-rated)

### 4/5 — Worked fine for me

*2021-05-28, version 5.5*

I was so put off by the reviews that instead of downloading the app I’ve been labouriously booking swims through the Fusion website which is slow beyond belief. Today when the website just didn’t seem to be working at all I finally decided to try downloading the app. Totally simple and seamless experience! I downloaded the app, logged in and booked a swim all before the website on the desktop loaded up the first page. It sounds like it’s had some issues in the past and admittedly I’ve only tried it once and I have a monthly membership which makes things easier. If I could leave some constructive criticism it would be to have an obvious login logout tab for the app.

### 3/5 — Doesn't appear to link Apple Watch

*2023-03-19, version 5.121*

Generally works fairly well and is easy to use but often fails to show spaces that become available in classes.
The app doesn't appear to link to Apple Watch which is diappoinitng.

### 3/5 — About time they reviewed their App

*2018-12-18, version 3.18*

I had the original version of this app which worked fine. They then updated it and now I cannot even open it without it being “unable to connect to server” - seriously frustrating as missing out on booking classes as have to wait on phone for an unnecessary amount of time by which time the class is full !!!   Please redesign your App.

### 3/5 — A problem if you're colour-blind like me

*2017-07-25, version 3.15*

The app generally works well, if a bit clunky. Some of the layout needs more thought, e.g. the swimming timetable columns can only be viewed one at a time, and it would be good if the bookings screen header showed the day of the week as well as the date. My main complaint is very simple: the colours used to flag booked and available sessions (green and red, I'm told) look exactly the same to me! Would the app designer PLEASE consult someone who's colour-blind and adjust those colours at the next release.

### 2/5 — Putlands Paddock Wood

*2024-03-27, version 107.8*

What a shame you have left this site to become so under used. We have over 2000 new homes being built close to the site and yet you have gone nothing to add classes or to upgrade the site. This could be and should be a place where the residents of the area want to go to workout but with the very limited classes and advertising locally this is on the verge of closing.
Les Mills body pump is not done at this centre anymore what you do offer is a body conditioning class. Very nice but not body pump.

### 2/5 — Terrible

*2022-06-01, version 5.94*

So they want everyone to book swim & gym sessions online only?  Ok then, provide an app that bloody works, that’s intuitive & easy to use because, you know, people of all ages use your facilities so the app had to be fool proof.  So far my issues include only being able to book for myself & not my child.  Which means that each member of the family needs their own device & their own email to book a swim, even the kids are under 10! Utterly stupid.  My latest issue; I’m a member & every time I go to book a swim the app directs me to payment page where it asks me to put my card details in, but I’m a member & it shouldn’t do this.  Utterly frustrating app EVER

### 2/5 — Could be improved

*2018-10-04, version 3.18*

Great to have time tables available but class booking is very much messed up, there is no Book button when you are logged in, it appeares when you log out. Weird. Adding paypal or apple pay options would reduce the queues at your busy receptions, now it isn’t convenient to enter the credit card details for each payment. Could you make ‘buy 5-10 tickets’ option? To be used as needed.

### 2/5 — Very unresponsive

*2017-09-24, version 3.15*

The fusion app is very frustrating.  It hardly works, when I am desperately trying to book or cancel a class.
Doesn’t say much as when you actually try to cancel by phone no one ever answers.
Layout is not as good as other gyms I have been a member of.
When it comes up with contact and you call it does not work.
I have quit fusion as found a much cheaper alternative - therefore won’t be using the app any longer.

### 2/5 — Nice idea, released too soon with not enough testing

*2017-01-22, version 3.6*

Problems encountered so far:
1) had to reset pin via website to gain access
2) booked a class at a cost of £0.00 and I was redirected to PayPal and asked to pay £3.49 which I cancelled and was taken back to app where the booking was at an unconfirmed state as I had not paid (I'm a member where I don't have to pay for classes)
3) tried to book a class with 5/6 spaces available and was told that my booking slot was unavailable 
Nice effort. Must try harder

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*