# Fusion My Business — user reviews

> 2 indexed App Store user reviews of Fusion My Business by Fusion Innovative Limited.

- Source: https://appshunter.io/ios/app/fusion-my-business/id1502807167/reviews
- App overview in markdown: https://appshunter.io/ios/app/fusion-my-business/id1502807167.md

## Most critical reviews (2 lowest-rated)

### 1/5 — “Free POS!” they said – I got Bills, Broken Promises & Bed-Time Phone Calls instead

*2025-06-17, version 2.7.9*

My 6-Month Roller-Coaster with Fusion My Business

(All dates, emails, and screenshots on file – happily supplied to anyone who asks.)

⸻

❌ December 2024 – The Cracks Appear
	•	Website launch splutters offline for 3 days – customers can’t pay, driver tracking doesn’t work.
	•	“VIP client” label… but support queue feels more like DIY.
	•	First formal complaint emailed 4 Dec 2024. Response? “We’ll get back to you.” (They didn’t.)

❌ January 2025 – Apology Bingo
	•	VP rings me with a heartfelt “We’ll fix it all.”
	•	Promises: SMS reports, social-media plan, quicker replies.
	•	Reality: radio silence, still no insight into what they even texted my customers.

❌ April 2025 – Pulling the Plug (or so I thought)
	•	I cancel in writing 4 Apr 2025.
	•	Fusion keeps direct-debiting my account, week after week.
	•	Nine (yes, 9) chase-up emails; zero refunds.

❌ May 2025 – The Great POS Mirage
	•	Fusion dangles a shiny “1-year free premium plan + free POS” if I stay.
	•	15 May email: “Tablet is on its way!”
	•	4 Jun: discover it hadn’t even been ordered. 🤯
	•	Meanwhile, I get calls at 10:30 PM – after I’d begged them to stop.

❌ June 2025 – Countdown to Nowhere
	•	I issue a 7-day ultimatum (refunds, itemised charges, 24-month goodwill).
	•	Reply: “Here’s a 3-month free plan, please delete your bad review.”
	•	My deadline sails by… silence. Device still in the box. Refunds? None.

⸻

My Biggest Gripes

#	What They Promised	What I Got
1	24/7 Pro Support	Emails into a black hole
2	Transparent SMS marketing	£££ charges, zero reports
3	One-year free plan	Retro-fitted “3 months”
4	POS “already dispatched”	Ordered weeks later
5	Respectful comms	Bed-time spam calls


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Why This Matters

Small businesses live or die by cash-flow and customer trust. Repeated unauthorised billing, broken timelines and late-night calls aren’t “teething issues” – they’re structural red flags.

⸻

Final Verdict

If you enjoy:
	•	Playing invoice whack-a-mole
	•	Chasing phantom hardware shipments
	•	Hearing the phrase “we apologise for any inconvenience” on loop

…then Fusion My Business is a five-star thrill ride.

For everyone else? Lock your wallet, back away slowly, and look for a provider that knows the difference between a promise and a contract.

### 5/5 — Amazing

*2025-02-07, version 2.6.9*

User friendly application

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*