# FW Secure DeFi Crypto Wallet — user reviews > 61 indexed App Store user reviews of FW Secure DeFi Crypto Wallet by Wallet services Limited, rated 4.30/5 from 68 ratings. - Source: https://appshunter.io/ios/app/fw-secure-defi-crypto-wallet/id6470998165/reviews - App overview in markdown: https://appshunter.io/ios/app/fw-secure-defi-crypto-wallet/id6470998165.md - Rating breakdown: 5★ 55 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 11 ## What do users think of FW Secure DeFi Crypto Wallet? Overall sentiment: positive **Pros** - 👍 Clean and intuitive user interface - 🔒 Strong security features and non-custody control - 💱 Built-in exchange and in-app cryptocurrency trading - 🚀 Fast transaction processing - 💰 Wide range of supported cryptocurrencies - 🛒 Ability to purchase crypto directly in app - 📱 Easy to use for beginners and non-tech-savvy users - 🤝 Excellent and responsive customer support - 🔐 Biometric login options - ⚡ Low transaction fees - 💾 Straightforward backup and recovery options - 🎨 Sleek and attractive app design **Cons** - 💸 Transaction fees can be high - 📊 Lack of detailed transaction history and reports - 🎨 Limited color scheme customization - ⚠️ Wallet maintenance issues affecting coin access - 🚫 Poor customer service responsiveness in some cases - 💰 Funds being held without resolution - 🔒 Account verification delays and withholding of funds **Commonly reported bugs** - Wallets under indefinite maintenance preventing coin access - Account verification process taking months without resolution - Funds being withheld during security verification - Unresponsive support during critical account issues **Most requested features** - More detailed transaction history and reporting - Enhanced analytics and portfolio tracking - Additional color scheme options - Improved account verification process speed ## Newest reviews (18 of 61) ### 5/5 — Good support *2024-08-26* The support team is very polite and fast: even if you message them at 2 or 3 AM, they respond very quickly. Sometimes it takes just a few minutes to resolve an issue. ### 5/5 — Good indicator *2024-08-24* I've been using this wallet for several months now. I think that's a pretty good indicator! I recommend it to everyone: Freewallet deserves to store your portfolio. Or at least a part of it. ### 5/5 — Problems disappeared *2024-08-24* You know, ever since I switched to Freewallet, all my problems with buying crypto have disappeared all by themselves. There are no errors or delays. Everything is super! Thank you! ### 5/5 — Better than my previous *2024-08-22* I can't say I'm completely satisfied with this wallet, but it's definitely better than my previous two. And for that alone, I'm happy to give it 5 out of 5. ### 5/5 — Great wallet *2024-08-22* Great wallet! It completely satisfies me, even despite some minor flaws: I wouldn't mind a different color scheme, but that's too much. Otherwise, everything is super! Highly recommend! ### 5/5 — No bugs *2024-08-22* No bugs or flaws have been found during use. Freewallet deserves 5 stars. Maybe even all 10, if that were possible. ### 5/5 — No issues *2024-08-16* You know, I haven't had any issues at all with this wallet in the time that I've been using it! Everything functions flawlessly and swiftly, and I have no issues with the app's functionality. ### 5/5 — User-friendly *2024-08-16* So far, out of all the apps I've used, this one is the most user-friendly and convenient. Strongly advised for both novice and experienced users. ### 5/5 — Polite support *2024-08-16* Even if you message them at two or three in the morning, the support staff will reply to you promptly and politely. Sometimes resolving a problem only takes a few minutes. ### 5/5 — Nice wallet *2024-08-15* Without this wallet, I'm not really sure what I would do. most likely overcrowd my phone with a variety of apps that are limited to one coin apiece. Because it saves space on my phone, I award it a well-earned five stars. ### 5/5 — I'm satisfied *2024-08-13* Without this wallet, I don't know what I would do. Most likely keep making mistakes while looking for the best app to satisfy my needs for a dependable and user-friendly cryptocurrency wallet. ### 5/5 — The greatest crypto app *2024-08-13* This is the greatest cryptocurrency app by far! I save everything I own in one place since it's incredibly handy not to have to open and close wallets to see which currency is missing. ### 5/5 — Secure *2024-08-07* There are some fantastic features of Freewallet, and there are none at all. I value the interface's ease of use and security. Although it's excellent, there is still space for development. ### 5/5 — Excellent *2024-08-07* The option to purchase cryptocurrency straight from the app is revolutionary, and the integrated exchange is quite handy. Excellent customer service is provided, and problems are always resolved quickly. ### 5/5 — Lovely *2024-08-06* I couldn't wait to use Freewallet. The software has a lovely appearance overall, and I value the security features. Furthermore, the transaction fees are extremely low. ### 5/5 — Great *2024-08-02* Since I've been using it for a few months, Freewallet is the greatest cryptocurrency wallet I've found. Even novices may easily traverse the UI because it is clear and straightforward to use. ### 5/5 — Excellent *2024-07-31* The option to purchase cryptocurrency straight from the app is revolutionary, and the integrated exchange is quite handy. Excellent customer service is provided, and problems are always resolved quickly. ### 5/5 — Secure *2024-07-31* There are some fantastic features of Freewallet, and there are none at all. I value the interface's ease of use and security. Although it's excellent, there is still space for development. ## Most critical reviews (10 lowest-rated) ### 1/5 — They will literally steal your tokens *2024-08-07* Freewallet will say they’re doing maintenance on the wallet and that your coins aren’t available. The problem is that the maintenance never ends. There are numerous coins that have been under maintenance for nearly a year. I think they just decide to steal smaller coins and say that it’s under maintenance. Update: The BNB wallet is still “under maintenance”! What a scam. They stole the coins and are keeping track. **Developer response:** UPD: Hello, please note that you chose the incorrect app for your feedback. We sincerely recommend that you install our app, check its functions, and ensure that the FW wallet operates as a non-custodial wallet. Only users have complete control over their wallets and private keys. Hello, if you need any assistance with the app mentioned, please contact its support team. Can we help with our non-custodial Web3 wallet? You can always email our team at info@frwt.app. ### 1/5 — Poor Customer Service and Unresolved *2024-08-03* I have had a very disappointing experience with Freewallet. Despite providing all necessary documents for identity verification, my funds have been held for over a month without resolution. The customer service is unresponsive and keeps giving excuses. My balance of $200 may not be much, but the principle of withholding my money and providing poor service is unacceptable. I would not recommend using this wallet to anyone until they improve their customer service and address such issues promptly. **Developer response:** Hello, please pay attention that you chose the incorrect app to publish your feedback. Our FW wallet is a non-custodial wallet, and wallets and private keys are entirely under users' control. If you need any assistance with the FW wallet, you can email our team at info@frwt.app. UPD: Hi, can we help with our FW wallet? ### 1/5 — So far NO GOOD *2024-06-03* I’ve now been through every single security verification that FREEWALLET have asked for, I’ve been open and honest and transparent about my identity and the source of my funds. I have proven in countless various ways that my account and funds are mine and the last step of this was a live video call with one of your “security department” on Friday at 2PM GMT I was led to believe that this was the final verification yet here we are a further 72 hours later and FREEWALLET has gone silent yet again and continue to withhold my access to my 40,000 dollars worth of LTC. At this point I have very little faith that this is a genuine process at all, I feel like I’m literally being laughed at behind the scenes and made to jump through hoops constantly whilst there really has been no sign that after my providing clear and undeniable verification that this process even holds any merit at all. This whole process has been extremely frustrating and difficult from day 1(months and months ago). FREEWALLET, if you have any desire to show that you are anything more than a KYC ransom scm then give me the account back now, you have everything you could possibly want from me so there is NO further reason for your hold on my account and funds… Let me speak publicly here and the other many groups I’m on, that this isn’t in fact just a huge scm like unfortunately SOOO many people believe it now is! **Developer response:** Hello, please make sure that you choose the correct app to publish your review. We recommend you contact the support team of the mentioned service for assistance. Kindly note that FW is a non-custodial wallet. As wallets and private keys are entirely under users' control, we have no access to users' assets. For assistance with the FW wallet, you can email our team at info@frwt.app. ### 5/5 — I'm satisfied *2024-09-20* Customer service is excellent, always quickly resolving any issues. Overall, I am satisfied: the app is secure and supports a wide range of cryptocurrencies. ### 5/5 — Clean UI *2024-09-19* The user interface is clean and easy to use, even for those who are not tech-savvy. However, I would like to see more detailed reports and transaction history in the app. ### 5/5 — Amazing *2024-09-18* The app supports a wide range of cryptocurrencies, and I like the ability to exchange coins directly within the app. I have not encountered any problems and highly recommend it to others. ### 5/5 — Recommed *2024-09-17* I would heartily recommend this excellent wallet to everyone involved in the cryptocurrency world. After using it for a few months, this app is without a doubt the greatest cryptocurrency wallet I have ever found. ### 5/5 — Clean UI *2024-09-08* The user interface is clean and easy to use, even for those who are not tech-savvy. However, I would like to see more detailed reports and transaction history in the app. ### 5/5 — Would recommend *2024-09-06* I would heartily recommend this excellent wallet to everyone involved in the cryptocurrency world. After using it for a few months, this program is without a doubt the greatest cryptocurrency wallet I have ever found. ### 5/5 — Simple *2024-09-05* Using Freewallet has made managing my cryptocurrency portfolio remarkably simple. I have never experienced any transactional problems, and the support staff is incredibly helpful and quick to respond. ## Most praised reviews (3 highest-rated) ### 5/5 — Safe *2024-09-05* Overall, this wallet is dependable and safe; the only drawback is that transaction fees can be a little bit expensive. Apart from that, this is a fantastic program! ### 5/5 — Strongly advised *2024-09-05* Strongly advised! An excellent option for anyone who wish to manage several coins at once. I like that there are choices for biometric login and that the security features are excellent. ### 5/5 — Easy-to-use *2024-08-26* At the moment, this is the most convenient and easy-to-use app among all those I've used. Highly recommend for both newbies and pro-users. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*