# FWB Loyalty — user reviews > 19 indexed App Store user reviews of FWB Loyalty by Paytronix Systems Inc, rated 4.60/5 from 151 ratings. - Source: https://appshunter.io/ios/app/fwb-loyalty/id1377212105/reviews - App overview in markdown: https://appshunter.io/ios/app/fwb-loyalty/id1377212105.md - Rating breakdown: 5★ 123 · 4★ 15 · 3★ 1 · 2★ 3 · 1★ 9 ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot access rewards *2025-11-04, version 25.21.2025090402* There’s no “wallet” in the app as referenced, and no way to find the birthday reward. ### 1/5 — App DOES NOT WORK ON IPAD! *2023-09-08, version 22.14.2022082901* It says it is compatible with my iPad Pro but it is not!when I tap on the app it opens and then immediately closes. Worthless on iPad. Works just fine on my iPhone. ?????? ### 1/5 — Points haven't been added *2023-03-22, version 22.14.2022082901* I haven't been given points for the last few visits even though I checked in every time and the waiter confirmed it. Tried to submit the receipt after bit the website keeps crashing. Frustrating!! ### 1/5 — Never got points *2022-09-06, version 21.54.2021100101* Why is it that every visit I never get my points even with check in code and giving my phone number? Also unable to claim points retroactively as app crashes after trying to upload a pic of the receipt! ### 1/5 — Points don’t add up *2021-04-11, version 18.27.2018081701* My bill came out to almost $50 and only got 28 points. App also had error codes. ### 1/5 — Missed rewards *2019-12-01, version 18.27.2018081701* Twice I’ve ‘checked in’ to earn points while eating at Kona. On both occasions, I let the server know that I had a code to use and she told me that she would take my code when she cashed me out. In both instances , I didn’t remember the code until after I’d paid and there was no way to add it after the fact. ### 1/5 — Error Message 3840/JNOS *2019-07-18, version 18.27.2018081701* Unable to sign up for app, once passes the 3840 Error messages, then unable to select favorite restaurant. ### 2/5 — Just not the same *2024-03-17, version 23.22.2023110802* This place has changed drastically since opening in Vegas, of course the prices have gone way up, and the quality has gone way down, salmon sashimi was mush and split in half when I lifted it with my chopsticks, also removing some of the best and most popular dishes didn’t help either, I’ve used my rewards app 3 times as the wait staff has to write down the number each time, and no points were ever added to my account, after many attempts to give this place a second chance, this time I’m done ### 2/5 — Price increases unacceptable *2020-12-02, version 18.27.2018081701* The price increases at Kona are completely unacceptable. I am deleting this app since I'll never go back to a Kona Grill. Buh bye. ### 3/5 — Missed transactions *2019-08-01, version 18.27.2018081701* What happens if we forget to check in while at the restaurant to get our points added? Using a receipt, there should be a way for customers to go back and add the information in order to receive points. Seems like every other food app has this feature. ## Most praised reviews (9 highest-rated) ### 5/5 — Friends With Benefits Benihana RA Sushi Loyalty Rewards Program App is The Best!!! 🍣🍱🍣 *2026-01-22, version 25.28.2025112501* Friends With Benefits Benihana RA Sushi Loyalty Rewards Program App is The Best!!! 🍣🍱🍣 ### 5/5 — Great program with great rewards *2025-07-01, version 24.18.2024121001* This is a good app so far. No problems ### 5/5 — Excellent points program *2024-09-12, version 24.10.2024072601* One of my favorite spots for Happy Hour primarily because of their incredible points program to retain customers and build loyalty: $25 for signing up, $25 for my birthday, $25 for Labor Day, gift card purchase bonus offers, and none of the spend minimums on the occasional rewards like other places require. Great way to earn food and drink credits! Those complaining about the points not adding up may not be aware that you can’t earn points on alcohol. ### 5/5 — Kona!! *2019-03-24, version 18.27.2018081701* Great menu,food and service!! ### 5/5 — Easy to use *2018-10-14, version 18.25.2018081001* Easy to use ### 5/5 — Excellent service *2018-10-14, version 18.25.2018081001* Excellent management and good food always ### 5/5 — Happy *2018-10-06, version 18.25.2018081001* This is a great app! ### 5/5 — Great tool!!! *2018-08-18, version 18.6.2018040401* Great app to earn rewards INSTANTLY!!! ### 4/5 — Delicious & Ample portions, yet kinda pricey *2025-04-17, version 24.10.2024072601* I don’t think there’s anything not delicious on this menu. And the atmosphere is perfect whether dressed up or casual, on a date, with a group, or even alone. Easy and comfortable seating and the center of people watching from the best seat in the house (Avalon). --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*